Better Solutions Home Improvement Inc

Our sincere apologies for the trash pickup day confusion, and especially for an missed pickups One of my managers, Jenny ***, has spoke to Mr*** She did confirm that his current pickup day is Thursday That entire area changed from Wednesday to Thursday recently I
also sent one of our trucks to pick up his trash from last week. Very best,Christy ***WCA Executive Assistant

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I just got a call and the cans have finally been picked up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I have filed a complaint a couple of months ago, things got a little better but they are back to their old ways againI have always paid my bill on time however, they do not pick up our trash when promisedMy trash has sat out there an entire week past the date they are suppose to pick up, trash day was yesterday and the still haven't been byWe now have trash piled up and have no where to go with it because they will not pick up the extra bags that are there because they wont do what they promisedWe have paid for services we are not receivingPlease do something to helpThank you so much!.We would like a refund for last week and for them to pick up on the days they are suppose toWe understand being a day late but this is unacceptable
Regards,

I’ve given a $credit as requested for missed collection of trash I have also reached out to * *** via email to apologize for the service issues and inform of the credit.Jenny ***Office ManagerWCA816-380-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The date in which I moved has nothing to do with this matter, I do not have a contract with wcaMy trash was not picked up past what I payed for, not to mention the times my trash should have been picked up and was not and the only answer I got was they'll pick it up next weekSo wca owes me for services I paid for and did not receive
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Monday, October 10, 9:PMSubject: Complaint ID: ***Sorry I didn't get back before, that's my fault. And yes, it was resolved and service has now improved

WCA is experiencing a shortage of drivers which has caused many services issues. This particular location is working diligently to hire qualified drivers in effort to resolve the issues that are at hand. On July 22nd operation manager *** *** noted in the system that he attempted to
return the customer’s call many times and was unable to reach you Mr*** also has sent an email requesting a better phone number to reach you Denise *** *** * *** **
*** ** ***
***

Sent: Tuesday, February 23, 4:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** ***
*** *** **
*** * ** *** Dear *** *** : This message is in regard to your complaint submitted on 7/30/against Waste Corporation of Texas. Your complaint was assigned ID ***You recently filed a complaint on the above mentioned company. The last we heard from you the issue was not resolved. Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possibleAre the issues resolved? Yes If yes, when was the issue resolved? The issue was resolved by last week of September I had to get the subdivision management company *** involved. *** *** called many times to WCA and asked to deliver the proper recycling container to my addressMy subdivision no longer has contract with WCA due to their poor serviceDid you ever file your case through the court system? NoIf so please include a copy of your filing or judgment for our files. Signature: *** *** Date: 02/23/16 Please respond just as soon as possible to this inquiry. Feel free to email the information to [email protected] ; make sure to reference your case numberRegards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Customer was refunded the amount of services not provided. Thank you, Denise

I apologize for the delay in removing your trash and recycling carts from your property. We will have a driver come by today, 2/27/to get them collected

I've tried to reach out to Ms*** by phone rather than through the Revdex.com complaint system so we can better explain how our billing worksLeft a voicemail message at *** and awaiting her reply

*** wrote up a release based off the estimate that Mr*** provided He wants the release revised to reflect supplemental funds if more damage is discovered on the vehicle when being worked on This is against *** policy If more damage is found that requires more money to fix than in the original release, Mr*** can request the additional funds at that time This is an insurance industry standard, not including supplemental funds before the vehicle is worked one The customer is demanding on going against ***'s policy Again, he provided an estimate that *** has honored in the release If it takes more money to fix, he can provide *** with a revised estimate Very best - ChristyWCA Executive Assistant

From: Rosalinda *** Sent: Friday, June 05, 3:PM To: drteam Subject: Revdex.com Case # *** Spoke to Mr*** and I have committed to have their cart delivered by Tuesday, June 9, 2015. Mr*** was in agreement with the commitment WCA committed to
Roselyn *** Customer Service Manager Direct: (832)456-Main: (281)368-Fax: (281)561-R***@wcamerica.com

WCA is typically able to retrieve carts within one week of service cancellation. Due to unforeseeable events this process has been delayed. We were able to get in contact with one of our drivers today, 11/4/16, to have the carts removed from this address this afternoon

My Customer Service Representative, Sloane P***, spoke to Mr*** and resolved his issue Below is her report:"I just got off the phone with Mr***He said he does not want a credit for the entire quarterI issued him a $credit for issues he was having and forwarded this on to
our Operations Manager so that he will have it on his radar for his pick up going forward."Please let me know if there is anything else needed We want Mr*** to get on;y the best service from WCA. Very best - Christy W***WCA Executive Assistant***

Sent: Tuesday, July 19, 10:AM Subject: FW: *** *** *** This response is regards to Revdex.com Complaint *** *** * *** Please see the note below from Ben, WCA’s Collections Manager at Corporate. The Credit Agency says that *** has been removed from their
report. Best - Christy

Revdex.com:
This letter is to inform you that WCA Waste Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/1/and assigned ID ***
Regards,

Dear Valued Customer, After reviewing your complaint and the documentation on your account, we will adjust the remaining balance off of your account. We cannot verify if the driver called you to have the vehicles moved and will honor the terms of your contract. WCA would like to
apologize for any inconvenience you may have experienced Kind Regards, WCA Dispute Team

Sent: Thursday, January 14, 11:AM To: drteam Subject: Revdex.com Case # *** - WCA Waste Corporation Mr. ***, We have researched the complaint that has been filed and we found that WCA does not service your community. Can you provide me
with the name of your MUD, that may be where we can get a resolution to your issue Roselyn S*** Office Manager Hwy South Houston, TX Direct: (832)456-Main: (281)368-Fax: (281)561-Rs***@wcamerica.com