Better Solutions Home Improvement Inc

Dear Mrs***,WCA is experiencing a shortage of drivers which has caused many services issues This particular location is working diligently to hire qualified drivers in an effort to resolve the issues that are at hand A credit for the lack of performance has been applied to the
account Again, I am truly sorry for the frustration WCA has caused.Very best,Christy ***WCA Executive Assistant713-292-

Sent: Monday, June 20, 5:PM Subject: Revdex.com Complaint *** I’ve spoken with Ms*** regarding the billing issuesWith the new payment system, she will be able to pay onlineShe is now happy with our service and willing to withdraw her complaint Thank you, Mary ***
Customer Service Manager Region II | WCA Waste

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11926725, and find that this resolution would be satisfactory to me

WCA purchased Town & Country Disposal October 1st When the company was purchased there were many drivers that were not in compliance with DOT regulations causing a shortage of drivers WCA is working diligently to hire drivers that are DOT compliant to perform daily duties in
a safe and proficient manner As of today, WCA has hired drivers which will be placed in training and helping with the situation WCA has encountered.Denise *** * *** **
*** ** ***
***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11910768, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Tuesday, October 11, 1:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***I got the message from WCAHopefully they will do what they sayI also have cancer so I am dealing with my life right now and do not need to be worried about my trash companyThank you *** ***

Sent: Tuesday, December 06, 4:PM Cc: Aaron *** *** *** ***- is very satisfied with her service, said that everything was resolved almost immediately

Sent: Tuesday, December 06, 4:PM Cc: Aaron R** *** *** **- Very satisfied with his service, has had no further issues and will retract his initial complaint, said he has not heard from the Revdex.com on this issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Should the issue occur again (as it had in with this same issue) I will notify the Company's Regional Vice President and Revdex.com once again. Thank you for your attention to the matter. *** *

Sent: Monday, January 23, 3:PM Subject: Revdex.com Case *** In response to Mr*** ***, WCA attempted to contact Mr*** multiple times. When we finally got in touch with him we informed him that our insurance company and adjuster would be in touch with him about his
claim. We are happy to speak with him, but at this time the issue is with our adjuster and insurance company. Feel free to have him contact me at any number below or our Director of Safety Joe ***. His cell phone is *** Regards, Aaron *** Director of Sales Region II | WCA Waste Highway South Houston, TX ** *** * ** *** *** | | www.wcawaste.com

From: Rosalinda *** [mailto:r***@wcamerica.com] Sent: Tuesday, November 03, 6:PM To: drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** The account in question has been cancelled effective 10/16/ The refund Mr***
will receive includes the three weeks of non-service. Because of the fact that WCA can no longer service the account due to safety reasons, we will not be able to pick up the garbage at Mr***’s address. Hence, the reason we are refunding the three weeks of non-service, plus the November payment Roselyn *** Office Manager

From: Denise *** Sent: Monday, July 25, 2:PMTo: Christy *** Kevin ***Subject: RE: Revdex.com Complaint - *** - *** *** I have refunded the $back to the card that was used for payment, also sent customer a receipt verifying
refund. Thanks, Denise ***W Bennett StSpringfield, Mo 65807417-851-

From: Christy W*** *** Sent: Thursday, July 21, 12:PM To: drteam Subject: Revdex.com Complaint - *** * *** *** My Manager Natalie M*** called RosalindNatalie took care of the refund. That and all
appropriate Management has been made aware of the issues Rosalind has been having with WCA so we can out it to a stop Please let me know if you are still having problems with your service. I will handle it right away. What happened was unacceptable Very best - Christy W*** WCA Executive Assistant *** (my direct line) Christy W*** WCA Executive Assistant O: *** C: *** ***

Sent: Wednesday, August 19, 6:PM To: drteam Subject: Revdex.com Case # *** Ms***, My apologies for the experience you incurred while trying to have your garbage picked up. My hopes are that everything has been taken care of and that you are
now receiving the service you deserve and pay for If this is not the case and you are still not receiving the service you should from WCA, please contact me at the number provided below Roselyn S*** Customer Service Manager *** *** * *** Houston, TX Direct: *** Main: *** Fax: *** ***

Sent: Tuesday, October 10, 12:PMSubject: Complaint ID # *** *** *** ***
*** ***
*** ** *** In regards to complaint ID # ***, the following actions were taken The remaining balance owed on the account was adjusted off. Ms*** was
removed from collections and the account closed on 7/18/ Please let me know if you have any questions or need additional information Thank you *** *** Customer Service Manager

Sent: Tuesday, October 10, 1:PMSubject: Case # *** *** *** ***
*** ** *** ***
*** *** ** *** In regards to complaint ID # *** the following actions were takenMr***’s account was removed from collections on 7/19/17. The account is
currently closed and there is a zero balance owed. An email was sent to Mr*** on 7/17/notifying him that his credit would not be affected and that this has been resolvedPlease let me know if you have any questions or need additional informationThank you*** *** Customer Service Manager

Mr***
On behalf of WCA, I would like to apologize for any inconvenience you may have experienced during the duration of your incomplete services. We value you as a member of the WCA family, and will be sending a $reimbursement to you for the inconvenience. Although we
provide your service, you are billed through your ***, so we are not able to place a credit on your bill. The cost of your services is $a month, so we hope you will accept this $offer for the two weeks of delayed service. It is to our understanding that all of your garbage has since been removed and service has resumed per usual. If you have any future questions or concerns, please reach out the Customer Service Supervisor, Cadi P*** at 281-368-ext or via email at [email protected], she would be happy to assist you We hope we have satisfied and properly credited you to accommodate any inconvenience you may have experienced Kind Regards, Christie W***

***
***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
Upon reviewing your address, Waste Management is not your service providerThe trash provider in your area is WCA, please call *** for assistance with your service
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

I emailed collections to have this removed, gave credit on the account and emailed *** to let him know everyth*** has been taken care of. Jenny K***Office ManagerWCA***

Good morning, Mr** request for refund and container removal was completed on 8/11/ Thank you, Denise B***