Better Solutions Home Improvement Inc

From: [redacted] Sent: Monday, October 17, 2016 8:22 AM To: [redacted] Cc: [redacted] Subject: FW: Revdex.com Case # [redacted]   Good morning [redacted],   WCA no longer has the contract for the [redacted], the new hauler began servicing September 1st.  ...

I would recommend that they contact the city for the new haulers contact information.   As for the emails and calls not being responded to this will be addressed within the office.   Thank you,   [redacted]

I have spoken on the phone with [redacted]  Her account will be credited for the $100.00 for the container.  At the end of December our operations team will go and pick up her waste can.

Sent: Monday, July 25, 2016 2:23 PM Subject: RE: Revdex.com Complaint - [redacted] - [redacted] I sent Bob an email asking that he reached out to operations about this account, also the account has been credited for one miss pick up. Thanks,                Denise...

[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if the garbage cart is delivered as promised.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would NOT be satisfactory to me.  THEY OFFERED A 2 SENTENCE LIP SERVICE, but no solutions. Trash was NOT picked up again in our subdivision yesterday. I know they have issues all over the city. It amazes me how they continue to get away with this lack of service that we all pay for & they don't feel they owe us any kind of refund. They obviously have too few trucks & workers to handle the work & they don't care!  Maybe a class action law suit would light a fire under their lazy butts... I for one, am sick & tired of this. I hope their business goes straight down the tubes where it belongs. They are worse than the trash they are supposed to pick up!!!

I spoke to [redacted]  After we spoke, we took off the extra container fee of $10 which was credited to his next invoice. Customer was satisfied with the resolution.   Thank you,   Mary G[redacted] Customer Service Manager Region II | WCA Waste  [redacted]...

[redacted]
** [redacted] * | www.wcawaste.com

Sent: Wednesday, August 19, 2015 6:54 PM Subject: Revdex.com Case# [redacted]   Dear [redacted],  My apologies for the experience you incurred while trying to have your garbage picked up.  My hopes are that everything has been taken care of and that you are now receiving the service you...

deserve and pay for.   If this is not the case and you are still not receiving the service you should from WCA, please contact me at the number provided below.             Roselyn S[redacted] Customer Service Manager 8515 Hwy 6 South Houston, TX 77083 Direct: ([redacted] Main:    (281)368-8397 Fax:      (281)561-7496 Rs[redacted]@wcamerica.com

The desired settlement states, "When the next bill comes due I hope they don't expect payment."  We definitely do not expect payment.  We will not be issuing an invoice for January at all.  Mrs. [redacted] is no longer a WCA customer; she cancelled her account.  I made sure that the balance is zero on this now former account.  I'm not sure what else we can do at this point.  WCA has apologized and met the desired settlement. Very best - Christy [redacted]WCA Executive Assistant

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

OK to close this complaint, but response was not very adequate as far as how they were going to keep this from happening again.  The service credit will not be known until the next billing cycle.  This is only a "fair" quality of service.  Thanks for the Revdex.coms help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Although they dropped off a new, smaller bin, they have skipped over our recycling again.
Regards,

Ms. [redacted], I have closed the account as of 8/31/16 leaving a $0 balance on your account.   Please accept our apologies for the overlook on the cancellation of your account.  Thank you, Denise [redacted]

Sent: Monday, February 20, 2017 11:08 AM To: drteam Subject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business #11910768   I have followed up with the customer, she received her refund and is happy.    Cadi [redacted] WCA Customer Service Manager

Driver is on the way to clean-up now.  Customer has been called, offered a credit, and appears to be satisfied.  For the next month, the driver will be calling into dispatch each time the account is serviced and report back to me to ensure service moving forward. David...

[redacted]Assistant Regional Vice President | WCA Waste

Sent: Wednesday, August 19, 2015 6:25 PM To: [redacted] Subject: Revdex.com Case# [redacted], My apologies for the experience you incurred while trying to have your garbage picked up.  My hopes are that everything has been taken care of and that you are now receiving the service you deserve and...

pay for. If this is not the case and you are still not receiving the service you should from WCA, please contact me at the number provided below. Roselyn S[redacted] Customer Service Manager [redacted] Direct: ([redacted]

Sent: Thursday, June 04, 2015 6:31 PM To: drteam Subject: Revdex.com Case # 10639079 I spoke to Mrs. Horn and advised her that WCA had made an operations routing decision on subscription customers that are not bound by a contract to a once a week service.  Roselyn S[redacted] Customer Service Manager...

Direct: (832)456-1420 Main:    (281)368-8397 Fax:      (281)561-7496

From: Jenny [redacted] [mailto:je[redacted]@wcamerica.com] Sent: Monday, December 18, 2017 12:37 PM To: drteam <[email protected]> Subject: Complaint ID [redacted]   To whom it may concern,   We sincerely apologize for the service received while a customer of WCA.  A full...

refund was credited back to the account on 7/31/17.  There is currently a zero balance owed and the account is closed.   Please let me know if you have any further questions or concerns.   Thank you.   Jenny [redacted] Customer Service Manager 22820 S. State Route 291 Hwy Harrisonville, MO 64701 Office: 816-380-5595 www.wcawaste.com I je[redacted]@wcamerica.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Sincerely,[redacted] and [redacted]

Sent: Tuesday, November 03, 2015 5:51 PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Mr. [redacted] has communicated with two customer service reps at WCA both of which have explained the balance due on his account.  The balance due on the account is for...

 services from July and August.  Customer service reps have asked Mr. [redacted] on two occasions (10/09/2105 and 11/02/2015 from notes on the account) to send WCA proof of the move out date for the address in question and Mr, [redacted] has yet to do so. If we can obtain that information,  WCA will gladly remove the balance on the account and remove his account from the collection agency as well.   Roselyn S[redacted] Office Manager [redacted]
[redacted]
[redacted]
[redacted]    [redacted] Fax:      (281)561-7496 [redacted]

WCA purchased Town & Country Disposal October 1st 2015.  When the company was purchased there were many drivers that were not in compliance with DOT regulations causing a shortage of drivers.   WCA is working diligently to hire drivers that are DOT compliant to perform daily duties in...

a safe and proficient manner.   There are areas that WCA has contracted service to another local company to help with the service issues the consumers are experiencing.  Mr. [redacted] will see a $15.90 credit on his account for lack of service. Denise [redacted] [redacted]417-851-1934