Better Solutions Home Improvement Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:I believe the person I spoke to was GwenI am beyond fed up with this serviceI paid money for this first quarter to Rosalyn ***, to have ,y trash picked upI received a bill in the mail and Gwen said it was for services of 2/11-30/I already paid that and I told her, she said you need to pay this money and hung up the phone in my face WCA has the RUDEST people working at that call center and they will not get away with itI need to report this to the CEO.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:

Sent: Thursday, July 21, 1:PM Subject: FW: Revdex.com Complaint - *** *** I have refunded $to the account that the initial payment was made, also sent her emails of both refunds. Also left a message for the customer to return my call leaving her my cell phone numberThank you,
Denise *** W Bennett St Springfield, Mo 417-851-

*** *** *** *** Sent: Monday, August 08, 3:PM To: drteam Subject: FW: Revdex.com Complaint - *** - *** * *** Please see my manager’s response below: *** *** *** Sent: Monday, July 25, 2:PM
*** *** *** *** *** Subject: RE: Revdex.com Complaint - *** - *** * *** Attempted to call customer, left message that account has been brought to a zero balance Thanks, Denise *** *** * *** **
*** ** ***
***

From: Christy W[redacted] [mailto:[redacted]] Sent: Tuesday, July 19, 2016 10:55 AM To: drteam <[email protected]> Subject: Revdex.com Complaint [redacted] [redacted]   We have issued Mr. [redacted] a credit.  My staff also assures me we have been monitoring his pickup, making sure it is consistent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 
The problems with our neighborhood waste disposal pick up with WCA still persist.  I will say with what I have observed lately, the trash pick has been picked up earlier than it has in the past.  We appreciated that the trash hasn't sat until the end of the day.  Thank you for that, I have seen a big improvement.  However, our recycle pick up has been lagging and has been sitting for days for the past couple of weeks.  Before that, the recycle pick record had been excellent. The recycle pick up is once a week and it has been sitting pass the weekly pick up day on Fridays.  It is an eye-sore to see the trash sitting for days.  People are trying to conduct business and sell, lease or rent their homes and I know it has affected their bottom line with potential clients.  It is unsanitary to say the least.  And there is still a problem with billing.  Since WCA acquired the disposal company our neighborhood was using before the acquisition, WCA had not reconciled our billing cycle from the other disposal company.  It is also my belief the reason I was shorted a month by paying 90 days in advance and was billed after 2 months of service.  And I have tried to bring it to the attention of WCA with no resolved.  WCA will not acknowledge its billing system has been off since the acquisition.   I have refused to use WCA and have not set my trash / recyclables outside my residence since June 2015 when the billing and trash issues began and I am still being billed as if I have been using their service.  I just received a notice from WCA stating that my service will be interrupted if I did not pay my bill with them.  It is out of touch.  WCA knows it has not picked up any trash or recyclables from my residence, but it has continued to bill me as if it has.    WCA will not pick up any residences' waste if it has not paid its bill in advance.  The billing system or customer service is in error and has not tried to work anything out with me.    I feel that it is hopeless.  I have called its customer service countless times only to wait for long, long periods of time and when the call was picked up, it would transfer me to a mail box that was full.  It has poor customer service and when I did speak to someone, they lacked the ability or authority to understand or resolve my issues.Thank you,[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  While I appreciate the company not sending an invoice, the problem started long before the end of December. This was the third time we'd called because of missed service. Each time my husband or I tried to speak with someone at WCA we were given the run around. The representatives would tell us that their records showed that our trash had been picked up when we could look out the window and see that it clearly hadn't been. When I asked to speak to a manager or supervisor I was put on hold and then the call was promptly and conveniently dropped. This also happened more than once. Another time the trash collectors drove by our house while flashing a vulgar gesture at my husband as he tried to wave them down. If these had been one time incidents or had WCA tried to make things right, I wouldn't complain. As it is I will not rescind the complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Sent: Monday, November 07, 2016 11:28 PMSubject: Revdex.com Complaint [redacted]   One of my Managers contacted HOA President [redacted].   Per [redacted] I was instructed to not pay for any replacement cans. He also stated that he’s threatened to have this resident removed from...

their HOA meetings in the past due ti irate behavior. [redacted] ended by saying not to replace the cans.  This resident raises similar issues with other utilities without justification. He also stated that our service was nothing less than stellar, and the HOA is very satisfied with WCA. [redacted] told me that if we hear anything else from this resident, please explain to him that he is more than welcome to come to their community meetings.   Mr. [redacted] did state (before hanging up on my Manager) that this happened over a year ago.  If we cut him a check we could call it even.  Various insults followed this statement.   Our driver will service Mr. [redacted] address and do so in a professional manner.   Very best - Christy

Sent: Monday, May 09, 2016 3:15 PM Subject: Revdex.com Case # [redacted] - WCA Waste Corporation One of my WCA employees called Mr. [redacted] and did confirm that the container has been removed.  Issue resolved.  I’d like to request that this ticket be closed. Very best  - Christy Christy...

[redacted]WCA Executive Assistant O: 713-292-2444 [redacted] cc[redacted]@wcamerica.com

Customer has been contacted by the District Manager and we are making sure this does not happen again, will provide another follow up shortly with resolution.

Dear Sir,  On behalf of WCA I would like to apologize for any inconvenience you have experienced.  I am personally working on resolving this issue today, and will be contacting via phone or email by the end of the day to make sure you are satisfied with resolution.  I do see that your...

account has been closed, but will further look into the matter and reach out to you by the end of the day. Thank you for yoru patience. Kind Regards, Cadi [redacted]Sales Admin

[redacted] our Collections Manager, has tackled this issue for [redacted]  Please see his response below."The account was closed earlier today. An email was sent to the agency to have the file immediately closed. The account was originally turned over on 8/17/16. The agency will not report an account to...

a person’s credit before 3 months. This account was not reported to her credit."Very best - Christy W[redacted]WCA Executive Assistant[redacted]

Ms.  [redacted], On behalf of WCA, I would like to sincerely apologize for any inconvenience you may have experience during the duration of your incompleted services.  I have placed a full months credit of $32.75 on your next invoice to cover your missed services as well as an extra...

week of credit for any personal time you may have spent regarding this matter.  We value you as a customer and a member of the WCA family, and if you are in need of any further assitance, please reach out to Cadi [redacted], our customer service supervisor at c[redacted]@wcamerica.com or by phone at 281-368-8397 EXT [redacted].  I hope this satisfies your concern and is reflected in any follow up communication with the Revdex.com.   Kind Regards,  Christy W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Tuesday, January 02, 2018 8:53 PMSubject: Complaint ID [redacted] To whom it may concern, We received the complaint response from Jenny [redacted] at WCA dated December 18, 2017. The response is not accurate. We did not receive a refund to our account. I believe when we were finally able to get a response from WCA they indicated our account was closed, but did not feel that a refund was owed. We paid, for service for April, May, and June of 2017, but did not receive it. The account number was [redacted]. Payment was made of 4/8/2017. Confirmation code [redacted] for $67.94 We feel that they should refund us for the services not provided. Thanks, [redacted]

Sent: Tuesday, August 25, 2015 3:52 PM To: drteam Subject: [redacted] [redacted] - WCA Waste Corporation [redacted] My apologies for the delay in getting the refund check out to you.  I’m not sure how or why the check had not been sent to you, because the paperwork for the refund was processed...

in June. The check will be mailed to your address on Aug. 28, 2015 and you should receive on or about Sept 3, 2015. Should you need additional assistance, please contact me at the email or number provided below. Roselyn S[redacted] Customer Service Manager

Sent: Tuesday, October 10, 2017 12:31 PMSubject: Complaint ID # [redacted]   [redacted]
[redacted]
[redacted]   In regards to complaint ID # [redacted] the follow actions were taken.   A full refund was issued to Ms. Hernandez in the amount...

of $44.22 on 4/10/17.  In addition, the service was terminated as requested by the customer on 2/28/2017   Please let me know if you have any questions or need additional information.   Thank you.   [redacted] Customer Service Manager

Per Ben [redacted], the NSF fee has been removed, and the account has been restored.

Revdex.com:
I I have absolutely no clue what credit they are referring to I have repeatedly asked the customer service rep...

in an email regarding a refund and she has responded to my emails but has never once  answered the question about a refund for the weeks missed her and as of today no credits are on my account.
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Mr. [redacted], I apologize for the delay in service you've received.  The appropriate steps have been taken to ensure your trash, recycling, and yard waste is being collected on your regular collection day.   If you should have any further issues with your service, please contact...

your local office.   Thank you.

Customer was issued a refund for the amount of services that were not rendered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I prefer to handle this in writing as the answers have been different with each person.  When this all started, I called in MANY times and was treated very rudely.  I have no intention of returning the call.  Please respond in writing, and not by a phone call. Again, I made two payments close together.  There was no difference in how I made the payments.  One cleared my bank, one did not.  It was NOT NSF and I did nothing wrong in making the payment.  I was told previously it was an issue in YOUR system.  I have told WCA I still owe the payment that did not clear my bank.  I am told I have a ZERO balance, I owe, back to I have a ZERO balance. The website indicates I have a ZERO balance.  I cannot believe it is taking this much effort to correct your system to show my payment was not NSF, the issue was on YOUR end, and that I do owe you money for the payment that did not clear.  Unreal that I am "begging" to make my payment and have my account corrected.
Regards,