Better Solutions Home Improvement Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
They have my phone numbers, and we have talked. Their responses were unacceptable. Saying they were unable to contact me is a lie.Fortunately another trash service moved into the area and I was able to fire them.
Regards,[redacted]

Sent: Monday, December 18, 2017 12:31 PMSubject: Complaint ID # [redacted] To whom it may concern, We sincerely apologize for disposal of your personal trash containers.   We have since replaced the container with ours. Please let me know if you have any further questions or...

concerns. Thank you. Jenny [redacted] Customer Service Manager

I just checked with my staff.  A check will be mailed to you.  My apologies for the confusion. Very best - Christy Christy [redacted]713-292-2444WCA Executive Assistant

I have been working with [redacted] and WCA Management on her two issues.1. WCA is sending [redacted] a check in the amount of $21.00 as requested by her2. The Regional Vice President stands by his decision to not service [redacted]'s home due to safety concerns with the bridge that our trucks must cross in order to get...

to her houseI have spoken to [redacted] on the phone about both of these things.  She is happy about receiving the $21.00.  She is disappointed about WCA still not servicing her house, but understood that isn't going to change due to safety concerns.  I would like to request that this ticket be closed.Best - [redacted]WCA Executive Assistant[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Sent: Monday, April 02, 2018 9:14 AMSubject: ID [redacted]Thank you for your email, but I must advise you that since my last refusal to express resolution to the complaint, I did receive a credit to my account.  In fact I received it about 4 days after your last reply, and have just been waiting for your email to show that the complaint had been resolved.  I also received a check from WCA last week and returned it to them.  I must say that this is the most “UN” business-like organization that I have ever dealt with.  Thank you so much for your help, for I truly believe had I not sought your help, I would still be waiting for my refund.  Your service has been of immeasurable benefit to me, and I have advised my other friends who are in this same conflict with WCA to file complaints on your sight.  Thank you again for you helpful service.Gratefully,[redacted]

Sent: Tuesday, October 10, 2017 1:52 PMSubject: Case # [redacted]   [redacted]
[redacted]
[redacted]   In regards to complaint ID # [redacted] the following actions were taken.   We emailed Mr. [redacted] on 7/17/17 offering to refund half of the paid amount...

of $25.85.  To date, I have not heard anything back from Mr. [redacted].  I would be happy to make the appropriate adjustments back to Mr. [redacted] if he is in agreement.    Please let me know if you have any questions or need additional information.   Thank you.   [redacted] Customer Service Manager

Sent: Wednesday, August 19, 2015 7:00 PM Subject: Revdex.com Case # [redacted]   Ms. [redacted]  Please accept my apologies for the delay in getting your recycling bin delivered.  Unfortunately, we can only provide your community with an 18 gallon bin as stated by the agreement between WCA and...

the community.   I will make personally sure the bin gets delivered by Friday (08/21/15).  Should you need additional assistance you may contact me at the number or email provided below.         Roselyn S[redacted] Customer Service Manager [redacted]
[redacted]
[redacted] Main:    (281)368-8397 Fax:      (281)561-7496 [redacted]

I do apologize.  I spoke to Denise again, one of my Customer Service Managers.  She is the one who issued the credit.  She told me that the credit will not actually happen until next month's billing cycle.  This is the way our system works.  She took the action in putting in the credit, but it won't be given by our system until then.I'm an Executive Assistant at WCA's Corporate office.  My direct line is 713-292-2444.  If you do not receive your credit next month or if you have any further issues with WCA, please call me.  I can help you immediately.  Very best - Christy

Sent: Wednesday, August 19, 2015 9:40 AM To: drteam Subject: Revdex.com Case # [redacted]   This case has been turned over to our insurance and the adjuster is now  handling the claim.  Being that there is still a low hanging wire over the container, WCA will not be able to service the...

container until we can get to the container to relocate.   Roselyn S[redacted] Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me as long as they live up to refunding me my money. If I do not receive the money in a timely manner, I will open a new case against the business.

Sent: Wednesday, August 19, 2015 5:47 PM To: drteam Subject: Revdex.com Case # [redacted]   Our apologies for the experience on the service that WCA has/has not provided.  WCA is diligently working on making sure all of our customers receive the service they deserve and pay for.   Please reach...

out to me if you are still  not receiving service as you are supposed to.   My contact information is listed below. Roselyn S[redacted] Customer Service Manager 8515 Hwy 6 South Houston, TX 77083 Direct: (832)456-1420

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  They have been very accommodating and eager to resolve this issue.  The problem seem to be a communication problem with the sales person.  I would recommend doing business with this company in the future.

Revdex.com:
This letter is to inform you that WCA Waste Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/11/2016 and assigned ID [redacted]
Regards,
[redacted]

Sent: Thursday, June 04, 2015 6:23 PM To: drteam Subject: Revdex.com Case # [redacted]   I spoke to Mr. [redacted] and have advised him that we will not be providing Saturday service to his residence.  WCA has made an operational routing decision on subscription customers that  are not bound by any...

contract to be serviced once a week only. Roselyn S[redacted] Customer Service Manager Direct: (832)456-1420 Main:    (281)368-8397 Fax:      (281)561-7496

Sent: Wednesday, August 19, 2015 6:13 PM To: drteam Subject: Revdex.com Case# [redacted] Our apologies to the [redacted] residence.  You are correct, we did leave quite a bit of routes down on the specific dates mentioned.  Let me begin with the facts for the reasons for our delays.  This was the...

week that not only were we running double routes for Memorial Day (05/25/2015), but we were also trying to get caught up and make up for the next few days where the Houston area experienced flooding in many areas.  Routes were back on schedule by [redacted]day (05/31/15) and all customers were serviced on their scheduled day of service. Again, our apologies but this particular week was a very trying week for a lot of the Houston Area. Roselyn S[redacted] Customer Service Manager 8515 Hwy 6 South Houston, TX 77083 Direct: (832)456-1420

One of my Managers informed me that she has credited this account $36.52 for four weeks of service. Very best - ChristyWCA Executive Assistant713-292-2444

I credited [redacted] $17.50 for one month's service and cancelled the service.  We hate to lose the customer and deeply apologize for the service issues.Jenny K[redacted]Office ManagerWCA[redacted]

WCA sincerely apologizes for the service issues.  We have given you a credit for the entire quarter.   Christy [redacted] Executive Assistant WCA 713-292-2444

Sent: Monday, August 08, 2016 3:46 PM Subject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Here is the response we sent to the Revdex.com on 7/28: “I have refunded the $31.80 back to the card that was used for payment, also sent customer a receipt verifying refund.” Thanks – Christy

From: Christy W[redacted] Subject: WCA Revdex.com Complaint from 2015 Dear Marien, My name is Christy W[redacted].  I am an Executive Assistant for WCA Waste Corporation.  I am so sorry that your Revdex.com complaint back from 2015 was never addressed with you.  This is unacceptable.  We are making...

some major changes here at WCA, especially when it comes to customer service.  Please see the compliant you originally filed below: Complaint Details In the last 2 weeks we, as a neighborhood, received new containers. During the time before this we were using our own containers. On Tuesday, June 30, 2015, we, (my family) placed our container that we had purchased within about a month before this, on the curb as usual along with the new containers that we received. The trash men through away our new container. It had trash in it, and since we are a big family the new ones were also full. I contacted that customer service office and spoke with a young lady who stated that my info was being sent to the supervisors in my area and that they would give me a call back. Well 2 days went by and no call nor message so I contacted that office again and this time spoke with a Margaret who before completely listening to my request shut me down and stated that there was nothing that they could do since my personally purchased container was in the truck and disposed of. (I'm not stupid I know this) Again was told that a supervisor was going to call me. But this time she said they had all my info even though she still didn't have my name...I had to offer my information to the rep. She also told me that we are to ONLY use the new Blue containers that the company has provided. Which for my family is difficult since there are 8 people and 3 dogs in the house. I just want to either be reimbursed or credited for my item. I know it was the trash me and not just someone driving by because I checked the surveillance cameras and saw them through it out. Second, my neighbor has moved out and left a trash container out on the curb and the men refuse to take it...it has been sitting there for more that a week now and is becoming a sanitary issue since now it is full maggots. I tried putting it along with my trash but the company never picked it up. So I moved it back over to the neighbor's house because flies were entering my home. Desired Outcome/Settlement Desired Settlement: Refund I would appreciate a refund for my container ...It was a large grey [redacted] brand [redacted] cost was $35 (without tax) . And would like for the trash next door to get picked up. Have you received your refund?  If not, I can definitely make that happen. I am happy to help and will always do so quickly.  My contact information is below.  Please feel free to call me directly. Very best - Christy Christy W[redacted] WCA Executive Assistant O: 713-292-2444 [redacted] ccw[redacted]@wcamerica.com