Better Solutions Home Improvement Inc

Sent: Wednesday, August 19, 2015 5:55 PM To: [redacted] Subject: Revdex.com Case # [redacted] - Mr. [redacted] was refunded the full amount($73.69) that was paid for the services that were not rendered.  If we can be of further assistance I can be contacted at the number or email provided below. Roselyn [redacted]...

Customer Service Manager [redacted] Direct: ###-###-####

I followed up with [redacted] to follow up on:1. Her trash not being picked up - she said that her trash is now being picked up on her scheduled day2. Her can getting thrown around after pickup - she told me that her can is now being placed down properly after pickup3. The difficulty she...

had in getting in to customer service and not having calls returned - I assured her that I made upper management aware that this happened to herMrs. [redacted] did tell me that the manager she spoke to other than me was rude to her on the phone.  I promised her that I will address this too and apologized.I'd like to request that this ticket be closed.Best - Christy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Sent: Monday, October 19, 2015 9:03 AM To: drteam <[email protected]>Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   I called and spoke with [redacted], explained this was sent to collections in error. I have contacted Collection dept and they...

will have removed, I gave my sincere apologizes for any problems this may Have caused the [redacted]’s and [redacted] understood and thanked me for calling her. Thank you!       Respectfully,   Becky M[redacted] 33924 Olathe Dr Lebanon, MO 65536 417-426-5001 office 417-426-5010 fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Thanks for the fast response on complaint #[redacted]name on the account:  [redacted]account number:  [redacted]I also believe that WCA may have forwarded my name to a bill collection agency, we get calls all the time now. However, sometimes for an unknown person also. We would like that to also stop.[redacted]

Sent: Wednesday, August 19, 2015 6:31 PMTo: drteamSubject: Revdex.com Case# [redacted]Mr. [redacted],My apologies for the experience you incurred while trying to have your garbage picked up.  My hopes are that everything has been taken care of and that you are now receiving the service you...

deserve and pay for.If this is not the case and you are still not receiving the service you should from WCA, please contact me at the number provided below.Roselyn S[redacted]Customer Service Manager[redacted]

Sent: Tuesday, December 06, 2016 4:52 PM Cc: Aaron R** <a[redacted]@wcamerica.com> [redacted] – Check in the amount of $16.37 is being issued to the customer who is no longer a WCA customer, but is happy with the resolution.