Better Solutions Home Improvement Inc

This has been refunded and removed from collections. The customer received their desired resolution. We feel there is no further follow up necessary. they should see the refund to the payment method used in 24-48 hours depending on thier financial institution.

From: Christy W[redacted] Sent: Friday, May 06, 2016 2:40 PMSubject: Revdex.com Case # [redacted] We have adjusted the fee, and removed [redacted] name from collections.  I called [redacted] to personally apologize for the trouble, tell her of the action that WCA has taken and make sure that she has stopped...

receiving collection calls.  I left her a message with contact information.  I have not heard back from her yet.  I’d like to request that this ticket be closed. Very best - Christy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This horrible company refused to pick up our waste, while being paid in full by us! Now, they have placed an amount of 63.00 and change, into collection!!!! Doing this is fraud and completely illegal. I had reached out to WCA in Harrisonville, MO last year (2016) to voice my dissatisfaction and their lack of service, even after being paid. We also cancelled the "service". I was told they were sending ME a reimbursement check for failure of service! Never received anything from them. Now they are trying to stick us with a collection for a service which they never complied. This is the second time I have filed this exact complaint about this company. After the first filed with you was the instance they contacted me about a reimbursement check, never received. The Revdex.com has been a wonderful platform for us, but it is unfortunate that so many "big" businesses have such little integrity.We desire the collection to be wiped, and quite frankly, we should be the ones sending a collection to them in the amount of $63.51.......
Regards,

We were experiencing delays on this route toward the end of December.  I apologize for any inconvenience this may have caused you.  There will not be an invoice issued in January, this account was closed by the customer on 12/28/16.  Thank you.

Sent: Thursday, January 21, 2016 11:13 AM Subject: Revdex.com Case # [redacted] - WCA Waste Corporation Mr. [redacted] Please accept my apologies for the delay in getting your garbage cart delivered.  My commitment to you is to have your cart  delivered by Wednesday (01/27/16) which should be your next...

service day In addition, we will credit the amounts that were billed and apply the money that you originally paid to your future services. Should you need additional assistance you may contact me at the number or email provided below.   Roselyn S[redacted] Office Manager [redacted] [redacted] Direct: ([redacted] Main:    ([redacted] Fax:      ([redacted] Rs[redacted]@wcamerica.com

[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We received your Better Business Complaint, but were unable to locate an account with the information provided....

In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, as well as an account number, or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before send[redacted] it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I reached out to the customer, the rep who set up her original account, set it up in the wrong database, the rep fixed the mistake and placed a request for a transfer of funds to the new account in the correct database and in that period of time the customer received 3 intent to suspend notices....

 The customer is located in [redacted] and said she is completely satisfied with service.  I sent over a request to [redacted] to verify there weren’t any outstanding balances associated with either account and the customer was happy with the resolution.Cadi P[redacted]Customer Service

Per the request in complaint, this account is cancelled as of 9/30/16.  I reached out to customer via email to inform her and apologize for the poor service.    Jenny [redacted] Office Manager WCA 816-380-5595

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], although I never received a phone call, as long as this is resolved and taken off of collections and my credit report, I'm great with this. Thanks!

Sent: Wednesday, August 19, 2015 6:45 PM To: drteam <[email protected]> Subject: Revdex.com Case# [redacted]   Ms. [redacted]     My apologies for the experience you incurred while trying to have your garbage picked up.  My hopes are that everything has been taken care of and that...

you are now receiving the service you deserve and pay for.   If this is not the case and you are still not receiving the service you should from WCA, please contact me at the number provided below.  In addition, the community has received a credit for the lack of service.           Roselyn S[redacted] Customer Service Manager [redacted] Direct: [redacted] Main:    [redacted] Fax:      [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Friday, January 26, 2018 5:41 PM Subject: Re: Compliant # [redacted]I am accepting the offer from WCA.[redacted]

I have now spoken to Mr. [redacted].  The telephone number that we had on file and were leaving messages at was a former employer.  As we were leaving messages for Mr. [redacted], no one informed us that it wasn't a good contact number until today when I had asked if there was a better number to reach him at.  The person who answered expained he was no longer with the company and provided an alternate number.  I explained to Mr. [redacted] that I was with WCA, new to my position and wanted a better understanding of his complaint.  Mr. [redacted] stated that when we were his service provider a few years ago, his service went from twice a week pick up to once a week pick up with no prior warning.  We now send out letters in advance, prior to any service changes to our customers.  It is unfortunate that Mr. [redacted] did not receive a letter, and I offered my apologies for the inconvenience and asked if there was anyway we could make the situation right.  Mr. [redacted] stated that the only way this matter would be resolved would be to provide twice a week service to his location for less than he pays now.  Unfortunately, we no longer offer services in Mr. [redacted]'s area. Any time there is a transition in service days, it is to keep our services cost effective for our consumers.  We are not able to accommodate Mr. [redacted]'s request at this time.  We would be willing to offer him a refund for the twice a week service he didn't receive based off the the cost he was paying and the documentation on his account if he would be willing to accept the offer.  I left a voice message indicating such, and am awaiting a return phone call from Mr. [redacted].

Revdex.com:
This letter is to inform you that WCA Waste Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/3/2016 and assigned ID [redacted]  They contacted me with an apology, and promised to credit the accounts of myself and...

the other customers on this route for the skipped days. 
Regards,
[redacted]

Hello, My name is Jenny, and I would be happy to assist with this issue. I apologize for the delay in service.  We were experiencing delays on this route.  The corrective steps have been taken to ensure this is taken care of in the future.  We will credit the account for...

four weeks of service, totaling $22.23.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I have received email correspondence from a customer service representative who assures me the issue with our account has been resolved.

Sent: Wednesday, August 19, 2015 6:17 PM To: drteam Subject: Revdex.com Case# [redacted] Our apologies to the [redacted] residence.  You are correct, we did leave quite a bit of routes down on the specific dates mentioned.  Let me begin with the facts for the reasons for our delays.  This was the...

week that not only were we running double routes for Memorial Day (05/25/2015), but we were also trying to get caught up and make up for the next few days where the Houston area experienced flooding in many areas.  Routes were back on schedule by Sunday (05/31/15) and all customers were serviced on their scheduled day of service. Again, our apologies but this particular week was a very trying week for a lot of the Houston Area. Roselyn S[redacted] Customer Service Manager 8515 Hwy 6 South Houston, TX 77083 Direct: (832)456-1420

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 
I do not want a credit! We have chosen a different waste removal company! So, I want from you, WCA, a full refund of what was prepaid to you by me, in the form of a company check!

Revdex.com:
This letter is to inform you that Waste Corporation of Texas has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].
Sorry for the company mistake. Appreciate Waste Corps efforts to look into this.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.