August 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sharon [redacted] , our Executive Assistant for our Mississippi Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: Dear Ms [redacted] , Although we regret the inconvenience you encountered during your recent experience with UHAULWe are pleased that you took the time to bring this matter to our attentionPlease accept our apologies and know that UHAUL strive to provide the highest measure of quality service to our customersWe would love to retain you as one of our valuable customersSo, as a good faith gesture please accept the $in VIP Certificates to be used for any thing that UHAUL rents or sellI am confident that your future experiences with UHAUL will be to the level of service UHAUL strive for all of their customersYour VIP will be sent in a separate email Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
December 5, Revdex.com ID#: [redacted] , [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] recent comments to our office [redacted] , our Storage Manager for our Manhattan Bronx Regional Office, reviewed Ms [redacted] recent comments and informed our office another email was sent to Ms [redacted] requesting she call back at ###-###-#### to discuss the offer of free online U-Haul account managementMs [redacted] mentioned that because Ms [redacted] has a PO Box for a mailing address, it’s possible she is receiving her mail lateShe is currently awaiting a return call if not already We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 23, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Victoria B***, our GM for our U-Haul Moving and Storage at Taunton Rd., followed up on the information Mr [redacted] provided and sent him the following email in response:Hello ***, We have cleared the extra day charge from your rentalPlease accept my sincere apology for the miscommunication on our part regarding your rentalSincerely Victoria U-Haul General ManagerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
August 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted] *** Franklin Perez, our GM for our U-Haul Moving and Storage of Easton, followed up on the information Ms [redacted] provided He informed our office he spoke to MsW [redacted] and discussed their concerns He also offered his apology the inconvenience they experienced when trying to reach someone to address their concerns Please be assured the information she provided will be addressed with all involved to ensure our customers are receiving the quality of service they come to expect and deserve from U-Haul Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
January 27, [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Dan D [redacted] *ur Executive Assistant for our South Philadelphia Regional Office, followed up on the information Ms [redacted] provided He informed our office they did have a weather event that caused some delays on returns They were allowing customers who were scheduled to drop off on Saturday to hold off and bring back on Sunday Depending on where they lived in the area, it may have been impossible Therefore, in the interest of customer good faith, MrD [redacted] relayed he would issue a refund for what he calculated to be $ The refund should post on his next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
As was fully stated in my complaint, there is no longer anything left to store, because of U-haul Lombardy Richmond, VA's actionsLikewise, Joey left his message where it has not appeared on any of my phone voice mails, so perhaps it's best if I give it here againMy phone number, listed on any/all transactions with any/all U-Haul in the last years is [redacted] , please leave any voice mail messages there so I can receive themand accept or not
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI should have been given a full refundBeing that the truck broke down and my move could not be completedUhaul offered a full refund and their system would not allow itThen they sent it to corporate to issue and corporate decided no refund until I filed a compliantThen the refunded me half on the rental and refunded my fuel expense Regards, Lesaunta [redacted]
August 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** Jacqueline S***, our Executive Assistant for our Connecticut Regional Office, followed up on the information Mr [redacted] provided She informed our office a refund was issued on August 5th She also spoke to Mrs [redacted] today and confirmed the refund was received Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
October 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***Ben N [redacted] , our President for our Eastern New York Regional Office, followed up on the information Ms [redacted] providedHe informed our office he sent Ms [redacted] an email advising her of a refund for $he issued back to her Visa accountThe refund should post on her next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meBut I would like to keep the rate at 209, as the contract I signed in June 2017, was not relayed to me as a month to month contract I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response from Uhaul is completely unacceptable as it fails to address any of the issues brought upAny communication had with Mr [redacted] is due to the fact that my belongings are stored there and has zero to do with any of the companies actionsI suggest uhaul pull the call attached to the date I changed my atm card or address complaint # [redacted] or speak to CSR [redacted] All are at the corporate office of Uhaul and are interactions I have where corporate basically refuses to recognize any attempt at making payments or even solving the problem.My goods are up for sale on 10/If I lose my possessions, it will be the fault of Uhaul corporate, their inability to take payments when requested and their lack of desire to address problems made outside of the locationIf anything Mr [redacted] is the only one who has helped at all, even though he and his staff have zero to do with the problem in question.I expect a timely response so I can determine further remedies as needed Regards, [redacted]
Thank you for your concern for our customer Mr [redacted] [redacted] , our President for our [redacted] Regional Office, followed up on the information Mr [redacted] providedHe informed our office they have tried to reach Mr [redacted] in order to discuss his concerns but have been unsuccessfulAn email was sent to Mr [redacted] along with a text message requesting Mr [redacted] contact Mr [redacted] office.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
March 2, [redacted] ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] ***, our Field Manager for our Southern [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office Mr [redacted] had been speaking to the wrong office in order to get answers on his U-Box moveOur Traffic Manager for our Southern [redacted] Regional Office verified the boxes were paid and shipped on February 23rd and due to arrive on March 11th Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 25, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our South Philadelphia Regional Office, followed up on the information Mr [redacted] provided He informed our office he spoke to Mr [redacted] and discussed his concerns Although we strive for 100% satisfaction when filling a reservation, there are times we may need to offer an alternate pick up location and/or a different size of equipment to fill the reservation Notes in the reservation indicate Mr [redacted] canceled the reservation because we could not provide the requested equipment at his preferred pick up location Mr [redacted] advised our office a refund for the $Reservation Guarantee Fee was issued back to Mr [redacted] ’s credit card, which should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
I do not accept this response We called the location to verify our appointment and received no call back Myself, my mother, and boyfriend called several times between the hours of and We spoke to a woman that was suppose to have the store call us back but never did Spoke to a man from another location who was going to try to reach our location and never got a call back At we were called and the technician questioned the 11p clock appointment and when I told him we never received a call he said that was because they were busy and he could fit me in if I still want it at 1: I am more than confident that you can check your call logs on the day as well as we could provide our call logs on the day As a matter of fact, it was after [redacted] called in and complained that our appointment was not upheld when the technician finally called usThe only returned call we ever received overall it appears that uhaul does not care about their patrons time or happinessCommunication between channels is terribleEven after issuing a complaint the stores response was to just throw it away because they were dealing with me face to face
October 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] *** A refund for the $Reservation Guarantee has been issued back to [redacted] ***’s Visa account The refund should post on her next credit card statement I apologize for the inconvenience she experienced while trying to get her concerns addressed Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
July 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer, Ms*** Michelle B***, our President for our Vancouver and Vancouver Island Regional Office, reviewed Ms***’s recent comments Please be advised Ms [redacted] booked the U-Haul truck for hours The next reservation was made for the next family needing to move based on her promise the bring the truck back on time MsB [redacted] mentioned that Ms [redacted] also left her vehicle parked where there are signs that say 15-minute parking only She returned the truck an hour late and she was advised she went into another rental period, however, she was not charged any extra fees Our agent explained the rate is $per rental period Ms [redacted] said she was keeping the truck longer and took the keys back When she was asked to move her car from the 15-minute parking area, she threw the keys back to the agent and left MsB [redacted] stated Ms [redacted] was very aggressive toward the location although there was no extra charge for being late and our agent tried her best to explain the rental terms MsB [redacted] asked we relay her apology to Ms***, but reiterated, a monetary reimbursement would not be issued We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
April 18, Thank you for your concern for our customer Mr [redacted] Kathy L [redacted] , our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr [redacted] provided and sent him the following email today: [redacted] , I am just following up with you on your file [redacted] I have spoken with Patrick K [redacted] this morningHe will be giving you a call either today or tomorrowI know you wanted a time frame but he just does not have one at this timeI would also like to know if the calls you requested have been recievedThanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
June 28, Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr*** Ramon M***, Marketing Company President, spoke to Mr [redacted] and agreed to the followingMr [redacted] can return the parts, in the same condition as received, for a full refund of hitch and parts associatedMr [redacted] has been refunded for labor in full, for the installationMr [redacted] agrees to contact us within 7-business days to let us know if he will be returning the parts as discussedMr [redacted] does understand we will not assist with the removal of the hitch or its parts Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
August 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sharon [redacted] , our Executive Assistant for our Mississippi Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: Dear Ms [redacted] , Although we regret the inconvenience you encountered during your recent experience with UHAULWe are pleased that you took the time to bring this matter to our attentionPlease accept our apologies and know that UHAUL strive to provide the highest measure of quality service to our customersWe would love to retain you as one of our valuable customersSo, as a good faith gesture please accept the $in VIP Certificates to be used for any thing that UHAUL rents or sellI am confident that your future experiences with UHAUL will be to the level of service UHAUL strive for all of their customersYour VIP will be sent in a separate email Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
December 5, Revdex.com ID#: [redacted] , [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] recent comments to our office [redacted] , our Storage Manager for our Manhattan Bronx Regional Office, reviewed Ms [redacted] recent comments and informed our office another email was sent to Ms [redacted] requesting she call back at ###-###-#### to discuss the offer of free online U-Haul account managementMs [redacted] mentioned that because Ms [redacted] has a PO Box for a mailing address, it’s possible she is receiving her mail lateShe is currently awaiting a return call if not already We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 23, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Victoria B***, our GM for our U-Haul Moving and Storage at Taunton Rd., followed up on the information Mr [redacted] provided and sent him the following email in response:Hello ***, We have cleared the extra day charge from your rentalPlease accept my sincere apology for the miscommunication on our part regarding your rentalSincerely Victoria U-Haul General ManagerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
August 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted] *** Franklin Perez, our GM for our U-Haul Moving and Storage of Easton, followed up on the information Ms [redacted] provided He informed our office he spoke to MsW [redacted] and discussed their concerns He also offered his apology the inconvenience they experienced when trying to reach someone to address their concerns Please be assured the information she provided will be addressed with all involved to ensure our customers are receiving the quality of service they come to expect and deserve from U-Haul Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
January 27, [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Dan D [redacted] *ur Executive Assistant for our South Philadelphia Regional Office, followed up on the information Ms [redacted] provided He informed our office they did have a weather event that caused some delays on returns They were allowing customers who were scheduled to drop off on Saturday to hold off and bring back on Sunday Depending on where they lived in the area, it may have been impossible Therefore, in the interest of customer good faith, MrD [redacted] relayed he would issue a refund for what he calculated to be $ The refund should post on his next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
As was fully stated in my complaint, there is no longer anything left to store, because of U-haul Lombardy Richmond, VA's actionsLikewise, Joey left his message where it has not appeared on any of my phone voice mails, so perhaps it's best if I give it here againMy phone number, listed on any/all transactions with any/all U-Haul in the last years is [redacted] , please leave any voice mail messages there so I can receive themand accept or not
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI should have been given a full refundBeing that the truck broke down and my move could not be completedUhaul offered a full refund and their system would not allow itThen they sent it to corporate to issue and corporate decided no refund until I filed a compliantThen the refunded me half on the rental and refunded my fuel expense Regards, Lesaunta [redacted]
August 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** Jacqueline S***, our Executive Assistant for our Connecticut Regional Office, followed up on the information Mr [redacted] provided She informed our office a refund was issued on August 5th She also spoke to Mrs [redacted] today and confirmed the refund was received Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
October 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***Ben N [redacted] , our President for our Eastern New York Regional Office, followed up on the information Ms [redacted] providedHe informed our office he sent Ms [redacted] an email advising her of a refund for $he issued back to her Visa accountThe refund should post on her next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meBut I would like to keep the rate at 209, as the contract I signed in June 2017, was not relayed to me as a month to month contract I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response from Uhaul is completely unacceptable as it fails to address any of the issues brought upAny communication had with Mr [redacted] is due to the fact that my belongings are stored there and has zero to do with any of the companies actionsI suggest uhaul pull the call attached to the date I changed my atm card or address complaint # [redacted] or speak to CSR [redacted] All are at the corporate office of Uhaul and are interactions I have where corporate basically refuses to recognize any attempt at making payments or even solving the problem.My goods are up for sale on 10/If I lose my possessions, it will be the fault of Uhaul corporate, their inability to take payments when requested and their lack of desire to address problems made outside of the locationIf anything Mr [redacted] is the only one who has helped at all, even though he and his staff have zero to do with the problem in question.I expect a timely response so I can determine further remedies as needed Regards, [redacted]
Thank you for your concern for our customer Mr [redacted] [redacted] , our President for our [redacted] Regional Office, followed up on the information Mr [redacted] providedHe informed our office they have tried to reach Mr [redacted] in order to discuss his concerns but have been unsuccessfulAn email was sent to Mr [redacted] along with a text message requesting Mr [redacted] contact Mr [redacted] office.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
March 2, [redacted] ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] ***, our Field Manager for our Southern [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office Mr [redacted] had been speaking to the wrong office in order to get answers on his U-Box moveOur Traffic Manager for our Southern [redacted] Regional Office verified the boxes were paid and shipped on February 23rd and due to arrive on March 11th Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 25, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our South Philadelphia Regional Office, followed up on the information Mr [redacted] provided He informed our office he spoke to Mr [redacted] and discussed his concerns Although we strive for 100% satisfaction when filling a reservation, there are times we may need to offer an alternate pick up location and/or a different size of equipment to fill the reservation Notes in the reservation indicate Mr [redacted] canceled the reservation because we could not provide the requested equipment at his preferred pick up location Mr [redacted] advised our office a refund for the $Reservation Guarantee Fee was issued back to Mr [redacted] ’s credit card, which should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
I do not accept this response We called the location to verify our appointment and received no call back Myself, my mother, and boyfriend called several times between the hours of and We spoke to a woman that was suppose to have the store call us back but never did Spoke to a man from another location who was going to try to reach our location and never got a call back At we were called and the technician questioned the 11p clock appointment and when I told him we never received a call he said that was because they were busy and he could fit me in if I still want it at 1: I am more than confident that you can check your call logs on the day as well as we could provide our call logs on the day As a matter of fact, it was after [redacted] called in and complained that our appointment was not upheld when the technician finally called usThe only returned call we ever received overall it appears that uhaul does not care about their patrons time or happinessCommunication between channels is terribleEven after issuing a complaint the stores response was to just throw it away because they were dealing with me face to face
October 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] *** A refund for the $Reservation Guarantee has been issued back to [redacted] ***’s Visa account The refund should post on her next credit card statement I apologize for the inconvenience she experienced while trying to get her concerns addressed Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
July 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer, Ms*** Michelle B***, our President for our Vancouver and Vancouver Island Regional Office, reviewed Ms***’s recent comments Please be advised Ms [redacted] booked the U-Haul truck for hours The next reservation was made for the next family needing to move based on her promise the bring the truck back on time MsB [redacted] mentioned that Ms [redacted] also left her vehicle parked where there are signs that say 15-minute parking only She returned the truck an hour late and she was advised she went into another rental period, however, she was not charged any extra fees Our agent explained the rate is $per rental period Ms [redacted] said she was keeping the truck longer and took the keys back When she was asked to move her car from the 15-minute parking area, she threw the keys back to the agent and left MsB [redacted] stated Ms [redacted] was very aggressive toward the location although there was no extra charge for being late and our agent tried her best to explain the rental terms MsB [redacted] asked we relay her apology to Ms***, but reiterated, a monetary reimbursement would not be issued We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
April 18, Thank you for your concern for our customer Mr [redacted] Kathy L [redacted] , our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr [redacted] provided and sent him the following email today: [redacted] , I am just following up with you on your file [redacted] I have spoken with Patrick K [redacted] this morningHe will be giving you a call either today or tomorrowI know you wanted a time frame but he just does not have one at this timeI would also like to know if the calls you requested have been recievedThanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
June 28, Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr*** Ramon M***, Marketing Company President, spoke to Mr [redacted] and agreed to the followingMr [redacted] can return the parts, in the same condition as received, for a full refund of hitch and parts associatedMr [redacted] has been refunded for labor in full, for the installationMr [redacted] agrees to contact us within 7-business days to let us know if he will be returning the parts as discussedMr [redacted] does understand we will not assist with the removal of the hitch or its parts Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International