July 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Baki A [redacted] , our GM for our U-Haul Moving and Storage of Riverwest, followed up on the information Mr [redacted] providedHe informed our office Mr [redacted] test drove the truck before the purchaseFor five days, he came to the U-Haul store continuously to start up the truck and drive itMrA [redacted] advised him the truck sale was an "as is" purchaseHe also was able to provide him a $3,discount to bring the price from $9,down to $6,after speaking to our Truck Sales DepartmentMrA [redacted] relayed to Mr [redacted] that if the truck was in need of repairs down the line, he had the $3,discount to help with the expenseMr [redacted] thanked MrA [redacted] for the saleThree days after the truck purchase, Mr [redacted] came back and said the truck needed some repairs according to the shop where he took the truckMrA [redacted] reminded him he purchased the truck as is and we would not make any repairsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
November 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] James F [redacted] , our Area Field Manager for our East Sacramento Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] and advised her of a refund for $as an adjustment on her rental due to the experience she incurred at our Hayward U-Haul location The refund was issued back to her Visa account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Your employee estimated the mileage for the contract, therefore I am not responsible for the additional charge If I had been given that option the Revdex.com would not be involved I will never rent from u-haul again
December 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our President for our Central Ontario Regional Office, followed up on the information Mr [redacted] providedHe informed our office he contacted Mr [redacted] and informed him that a refund for $was issued for his extra fuel along with an additional refund for the full rental fee of $The refunds were issued back to Mr [redacted] ’s [redacted] account and should post on his next credit card statement As we value Mr [redacted] as a customer, we also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerWe hope he will allow U-Haul to redeem itself in the future In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
I received a credit for $after speaking with a U-Haul representativeI still have not received a refund for the mileage discrepancyI was also not made aware of the $guarantee until having to resort to Revdex.com and other third party rating sitesHad this been offered at the point of sale, this entire complaint would have been resolved onsite and the mileage error would have been easily corrected.***
July 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our President for our Long Island Regional Office, reviewed Ms [redacted] ’s recent commentsHe relayed that he felt the $discount was a fair resolution and no further refunds or adjustments would be issuedMr [redacted] also assured our office he addressed the issue with the employees involved for corrective action as neededWe want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul and also ensure proper procedures are being followed by every office that is in contact with our customersPlease be advised any action taken with our employees and the outcome is kept within the company We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
January 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr [redacted] providedShe advised our office Mrand Mrs [redacted] ’s concerns have been addressedThe U-Haul truck they rented has been inspected and found no mechanical repairs needed and continues to be rented without reported issuesMs [redacted] mentioned Mrs [redacted] relayed she did not contact our Emergency Road Assistance line for help because she could not locate her contractHowever, our 1-assistance line is located on the dash of the truck as well as on the outside of the equipment and is staffed hours a day, every day of the yearImmediate assistance could have been obtained by calling this numberMs [redacted] explained Mrand Mrs [redacted] have been informed that a refund will not be issued As we value Mrand Mrs [redacted] as a customer, we sent them a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , our Executive Assistant for our West [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office the telephone number listed for Ms [redacted] was not a good number, therefore, sent her the following email in response:Ms***, I received you Revdex.com complaint today and I tried to call the number listed and the call would not go throughI want to first apologize for the incidentI have looked into your situation and I see that you indeed did have a reservation to move in on July 24thI also see that the manager of the location canceled the reservation on June 8th and his note says that the customer is no longer movingI can only assume that he made a mistake when entering the room number for someone else's cancellationI can understand your frustration and I have had a conversation with him and the staff at that locationI will also be having a meeting next week with all managers and I will put this incident on the agenda to discuss with allThis is a very busy time for U-Haul but that is even more reason to make sure we do what our customers expectAgain I am very sorry for the mistake and if there is anything else I can do or if you wish to speak with me please call Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] .Kathy L [redacted] , our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Mr [redacted] , I am sorry for the problems with your hitch reservationThe manager of the location has done your refund and you should see this credit on your card used in 3-business daysThanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
It is very clear that the Citrus Park U-Haul location does not take customer satisfaction seriously and does not appreciate it's customers On Friday, February 17, at 1:PM, I returned a call to Patrick W [redacted] regarding the complaint I informed him that I was not pleased with the service received at his business and the lack of follow up At no time did Mrw [redacted] apologize or ask for any details He only asked me if I received a refund He then informed me that he would investigate the matter and call me when he returned from Texas on Thursday, February 23, MrW [redacted] has not returned my call and frankly, I am pleased that he does notIt is clear that my business is not appreciated and his level of customer service doesn't meet my expectationThis matter is now closed There will be no further contact between the business and myself and my online ratings will now reflect the poor business service of the Citrus Park U-Haul and its owner
February 12, [redacted] ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedShe contacted Mr [redacted] to address his concerns and was able to reach an amicable resolutionShe explained he was late on his storage payment by days in January and was also late in December, which the fee was waivedAs a courtesy, Ms [redacted] advised Mr [redacted] a refund for the $late fee in January will be refunded Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
October 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Leon W***, our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information [redacted] provided and sent her the following email in response: ***, Sorry for the delay, had to find the fillA chedk has been requested to be sent to you, and should be seen daysThank you for your business, look forward to help you againLeon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Mark M***, our GM at U-Haul Moving and Storage of Jackson, followed up on the information Ms [redacted] provided He informed our office, after reviewing the notes for this rental, he concluded Ms [redacted] is owed a refund for $in addition to the $refund issued on July 23, The supplemental refund should post on her next [redacted] credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
December 22, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] concerns to our office Please be advised the name on the U-Haul contract is listed as [redacted] .Stu K [redacted] , our Field Manager for our Southern Massachusetts and Cape Cod Regional Office, followed up on the information Ms [redacted] provided He attempted to speak to Ms [redacted] but reached her voice mail He left a detailed message with his direct cell phone number should she have other questions MrK [redacted] explained this issue is a matter between Ms [redacted] and her daughter’s boyfriend, Mr [redacted] U-Haul is the third party The credit card was authorized by Ms [redacted] , as she mentioned in her letter to your office, for all charges relating to this rental from start to finish We can only make a refund to the credit card if another form of payment is provided Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
March 20, Revdex.com ID#: [redacted] U-Haul Ref#: Thank you for your concern for our customer Mr [redacted] *** Attached is a letter from RepWest Insurance Company regarding their settlement that was accepted by Mr [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] ***, our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] at length advising her she was issuing her a $VIP Certificate to cover the rental of a U-Haul truck and Auto Transport to retrieve her vehicleMs [redacted] said she has not received a call from Ms [redacted] to make these arrangements but can still be contacted at ###-###-#### or direct at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Dear MsN***,Thank you for your responseI apologize but I must reject your response to my complaint for the following reasons.First, I had no reason to take my car to a Uhaul dealer for an intermittently working brake light and blinkerThere was no reason for me assume the malfunctioning brake light and blinker light had anything to do with the improper trailer hitch wiring by Uhaul until a mechanic diagnosed thisOnce he did, I immediately brought this to Uhaul's attention.Second, I am unsure as to which 'box' you are referring to, and kindly request that you explain furtherThe receipt I have asked Uhaul to reimburse is for the mechanic's labor for disassembling the wiring assembly to the hitch so that my brake light and blinker light would function properly so I would not get pulled over and ticketedAt present, the wiring to the hitch originally installed by Uhaul is dangling from my vehicle and not attached to anythingI apologize for not being more clear in my initial letter to your companyI would really appreciate it if Uhaul would kindly reimburse me for the mechanics labor @ $for diagnosing and disassembling the faulty wiring so that my brake and blinker would work properly, and I would like Uhaul to properly assemble the wiring to the hitch so that when I attach a trailer to my vehicle again, I have a properly functioning assembly that does not affect my brake and blinker lightsPlease reach out to me with further questionsI have provided the mechanic receipt for $115, and I would like to schedule a visit to Uhaul closest to my home in San Mateo county, CaliforniaThank you MsN***Kindest Regards,***
July 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , a Senior Customer Service Coordinator, sent Ms [redacted] an email requesting additional information in order to research her rental agreementShe hopes to hear back soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
March 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Carolyn Jones, our Executive Assistant for our Louisville, KY Regional Office, followed up on the information Ms [redacted] provided She informed our office she contacted Ms [redacted] and advised her she spoke to our U-Haul Center GM and he relayed he has not seen the dresser mirror If Ms [redacted] would like to file a claim for a loss, she would need to contact RepWest Insurance Company at 528- A phone report will be taken and then an adjuster will contact her back for further follow upOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
November 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] *** [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] providedHe informed our office he contacted [redacted] and advised him he had the extra day and extra mileage charge waived along with the $Service FeeThe only additional charge is for the damage, which is now being handled by RepWest Insurance Company [redacted] provided [redacted] with the contact information for RepWest to obtain a resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Baki A [redacted] , our GM for our U-Haul Moving and Storage of Riverwest, followed up on the information Mr [redacted] providedHe informed our office Mr [redacted] test drove the truck before the purchaseFor five days, he came to the U-Haul store continuously to start up the truck and drive itMrA [redacted] advised him the truck sale was an "as is" purchaseHe also was able to provide him a $3,discount to bring the price from $9,down to $6,after speaking to our Truck Sales DepartmentMrA [redacted] relayed to Mr [redacted] that if the truck was in need of repairs down the line, he had the $3,discount to help with the expenseMr [redacted] thanked MrA [redacted] for the saleThree days after the truck purchase, Mr [redacted] came back and said the truck needed some repairs according to the shop where he took the truckMrA [redacted] reminded him he purchased the truck as is and we would not make any repairsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
November 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] James F [redacted] , our Area Field Manager for our East Sacramento Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] and advised her of a refund for $as an adjustment on her rental due to the experience she incurred at our Hayward U-Haul location The refund was issued back to her Visa account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Your employee estimated the mileage for the contract, therefore I am not responsible for the additional charge If I had been given that option the Revdex.com would not be involved I will never rent from u-haul again
December 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our President for our Central Ontario Regional Office, followed up on the information Mr [redacted] providedHe informed our office he contacted Mr [redacted] and informed him that a refund for $was issued for his extra fuel along with an additional refund for the full rental fee of $The refunds were issued back to Mr [redacted] ’s [redacted] account and should post on his next credit card statement As we value Mr [redacted] as a customer, we also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerWe hope he will allow U-Haul to redeem itself in the future In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
I received a credit for $after speaking with a U-Haul representativeI still have not received a refund for the mileage discrepancyI was also not made aware of the $guarantee until having to resort to Revdex.com and other third party rating sitesHad this been offered at the point of sale, this entire complaint would have been resolved onsite and the mileage error would have been easily corrected.***
July 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our President for our Long Island Regional Office, reviewed Ms [redacted] ’s recent commentsHe relayed that he felt the $discount was a fair resolution and no further refunds or adjustments would be issuedMr [redacted] also assured our office he addressed the issue with the employees involved for corrective action as neededWe want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul and also ensure proper procedures are being followed by every office that is in contact with our customersPlease be advised any action taken with our employees and the outcome is kept within the company We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
January 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr [redacted] providedShe advised our office Mrand Mrs [redacted] ’s concerns have been addressedThe U-Haul truck they rented has been inspected and found no mechanical repairs needed and continues to be rented without reported issuesMs [redacted] mentioned Mrs [redacted] relayed she did not contact our Emergency Road Assistance line for help because she could not locate her contractHowever, our 1-assistance line is located on the dash of the truck as well as on the outside of the equipment and is staffed hours a day, every day of the yearImmediate assistance could have been obtained by calling this numberMs [redacted] explained Mrand Mrs [redacted] have been informed that a refund will not be issued As we value Mrand Mrs [redacted] as a customer, we sent them a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , our Executive Assistant for our West [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office the telephone number listed for Ms [redacted] was not a good number, therefore, sent her the following email in response:Ms***, I received you Revdex.com complaint today and I tried to call the number listed and the call would not go throughI want to first apologize for the incidentI have looked into your situation and I see that you indeed did have a reservation to move in on July 24thI also see that the manager of the location canceled the reservation on June 8th and his note says that the customer is no longer movingI can only assume that he made a mistake when entering the room number for someone else's cancellationI can understand your frustration and I have had a conversation with him and the staff at that locationI will also be having a meeting next week with all managers and I will put this incident on the agenda to discuss with allThis is a very busy time for U-Haul but that is even more reason to make sure we do what our customers expectAgain I am very sorry for the mistake and if there is anything else I can do or if you wish to speak with me please call Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] .Kathy L [redacted] , our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Mr [redacted] , I am sorry for the problems with your hitch reservationThe manager of the location has done your refund and you should see this credit on your card used in 3-business daysThanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
It is very clear that the Citrus Park U-Haul location does not take customer satisfaction seriously and does not appreciate it's customers On Friday, February 17, at 1:PM, I returned a call to Patrick W [redacted] regarding the complaint I informed him that I was not pleased with the service received at his business and the lack of follow up At no time did Mrw [redacted] apologize or ask for any details He only asked me if I received a refund He then informed me that he would investigate the matter and call me when he returned from Texas on Thursday, February 23, MrW [redacted] has not returned my call and frankly, I am pleased that he does notIt is clear that my business is not appreciated and his level of customer service doesn't meet my expectationThis matter is now closed There will be no further contact between the business and myself and my online ratings will now reflect the poor business service of the Citrus Park U-Haul and its owner
February 12, [redacted] ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedShe contacted Mr [redacted] to address his concerns and was able to reach an amicable resolutionShe explained he was late on his storage payment by days in January and was also late in December, which the fee was waivedAs a courtesy, Ms [redacted] advised Mr [redacted] a refund for the $late fee in January will be refunded Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
October 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Leon W***, our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information [redacted] provided and sent her the following email in response: ***, Sorry for the delay, had to find the fillA chedk has been requested to be sent to you, and should be seen daysThank you for your business, look forward to help you againLeon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Mark M***, our GM at U-Haul Moving and Storage of Jackson, followed up on the information Ms [redacted] provided He informed our office, after reviewing the notes for this rental, he concluded Ms [redacted] is owed a refund for $in addition to the $refund issued on July 23, The supplemental refund should post on her next [redacted] credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
December 22, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] concerns to our office Please be advised the name on the U-Haul contract is listed as [redacted] .Stu K [redacted] , our Field Manager for our Southern Massachusetts and Cape Cod Regional Office, followed up on the information Ms [redacted] provided He attempted to speak to Ms [redacted] but reached her voice mail He left a detailed message with his direct cell phone number should she have other questions MrK [redacted] explained this issue is a matter between Ms [redacted] and her daughter’s boyfriend, Mr [redacted] U-Haul is the third party The credit card was authorized by Ms [redacted] , as she mentioned in her letter to your office, for all charges relating to this rental from start to finish We can only make a refund to the credit card if another form of payment is provided Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
March 20, Revdex.com ID#: [redacted] U-Haul Ref#: Thank you for your concern for our customer Mr [redacted] *** Attached is a letter from RepWest Insurance Company regarding their settlement that was accepted by Mr [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] ***, our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] at length advising her she was issuing her a $VIP Certificate to cover the rental of a U-Haul truck and Auto Transport to retrieve her vehicleMs [redacted] said she has not received a call from Ms [redacted] to make these arrangements but can still be contacted at ###-###-#### or direct at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Dear MsN***,Thank you for your responseI apologize but I must reject your response to my complaint for the following reasons.First, I had no reason to take my car to a Uhaul dealer for an intermittently working brake light and blinkerThere was no reason for me assume the malfunctioning brake light and blinker light had anything to do with the improper trailer hitch wiring by Uhaul until a mechanic diagnosed thisOnce he did, I immediately brought this to Uhaul's attention.Second, I am unsure as to which 'box' you are referring to, and kindly request that you explain furtherThe receipt I have asked Uhaul to reimburse is for the mechanic's labor for disassembling the wiring assembly to the hitch so that my brake light and blinker light would function properly so I would not get pulled over and ticketedAt present, the wiring to the hitch originally installed by Uhaul is dangling from my vehicle and not attached to anythingI apologize for not being more clear in my initial letter to your companyI would really appreciate it if Uhaul would kindly reimburse me for the mechanics labor @ $for diagnosing and disassembling the faulty wiring so that my brake and blinker would work properly, and I would like Uhaul to properly assemble the wiring to the hitch so that when I attach a trailer to my vehicle again, I have a properly functioning assembly that does not affect my brake and blinker lightsPlease reach out to me with further questionsI have provided the mechanic receipt for $115, and I would like to schedule a visit to Uhaul closest to my home in San Mateo county, CaliforniaThank you MsN***Kindest Regards,***
July 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , a Senior Customer Service Coordinator, sent Ms [redacted] an email requesting additional information in order to research her rental agreementShe hopes to hear back soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
March 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Carolyn Jones, our Executive Assistant for our Louisville, KY Regional Office, followed up on the information Ms [redacted] provided She informed our office she contacted Ms [redacted] and advised her she spoke to our U-Haul Center GM and he relayed he has not seen the dresser mirror If Ms [redacted] would like to file a claim for a loss, she would need to contact RepWest Insurance Company at 528- A phone report will be taken and then an adjuster will contact her back for further follow upOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
November 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] *** [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] providedHe informed our office he contacted [redacted] and advised him he had the extra day and extra mileage charge waived along with the $Service FeeThe only additional charge is for the damage, which is now being handled by RepWest Insurance Company [redacted] provided [redacted] with the contact information for RepWest to obtain a resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International