April 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] John L**, a Customer Service Senior Agent, followed up on the information Ms [redacted] provided and sent him the following email in response: Hi ***, This is John L [redacted] with U-Haul customer serviceI tried to reach you by phone but there was no answer at the time so I left a voice mailThe number you provided in the Revdex.com letter was for a college office and I did not have you extensionWe look forward to discussing the matter further with youFeel free to reply to this email with a good time and way to reach you or we can communicate via email if you would preferThank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] ***, our Executive Assistant for our North Austin Regional Office, followed up on the information Mrs [redacted] providedShe informed our office she spoke to Mrs [redacted] and addressed their concernsA refund for $was issued as an adjustment on their rental along with a refund for $for their extra expense of a hotel and tie downsThe refund was issued back to their [redacted] account and should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrS [redacted] Michael D***, our Area Field Manager for our [redacted] Regional Office, followed up on the information MrS [redacted] provided and sent him the following email in response: [redacted] , thank you for the full explanation I credited your card for extra day and insAnd tax the original quote was for days an extra day was given making it three daysI credited you any way for the fourth dayI'm sorry for any confusion on your rental we try hard to take care of all our customers Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] t U-Haul International
March 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Shyleen D***, our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms [redacted] provided She informed our office she spoke to Mr [redacted] and offered her apology for the poor service they experienced She also relayed she had issued a refund for $as an adjustment on their rental The refund should post on their next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
October 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted] e ***, whose name is on the rental agreement Arthur V***, our Area Field Manager for our Southern Colorado Regional Office, followed up on the information [redacted] provided He informed our office he spoke to Ms [redacted] and explained there were no discrepancies at dispatch and he found no record of a call into Road Assistance for help during their move Our receiving location also found no issues with the truck, therefore, no discounted rate was issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes they did find me another location after I called, was transferred and put on holdThe rep told me it was my fault for choosing the location I choseDuring the entire process did UHaul apologize for the location being closed for the difficulty in rerouting me or for the dropped calls during transferYes they did not charge me for extra mileage or fuelThey tried toHow is that valuing a customer? When you send someone to a closed business and then reroute them AND then try to charge them for itNot to mention they basically called me a liar when I had stopped and refused to the 1/full mark as I was instructedThey call that caring for customersThey should feel obligated to make this right if they value their customersMy experience was anything but customer satisfaction orientedI was sent to a closed facility, no apology for the emergency and delays/trouble rerouting meNo apology for the drop off location trying to gouge me for $and accusing me of not refuelingEvery response to this whole situation was that as a customer I should be grateful that they found a location after I chose the facility closest to me, I should be grateful they waived extra mileage and fuel charges that I dud not even oweAs far as my prior experience that was in I reserved a moving truck thru there number and on moving day when I went to pick up the truck at the location in Silver Spring, MD I was told that they did not have a truck reserved for meWhen I gave them my reservation number I was told that the local dealers serve customers who walk thru their door firstSince someone arrived before me and needed the truck I had reserved they gave it to themHe said if I wanted to guarantee a truck would be available then I needed to reserve directly from the dealerUHaul is NOT customer drivenThey are not concerned at all about the customer experience, they cannot be relied upon for reservations or drop off locationsHowever you can trust that they will immediately charge you for your rental and when you call minutes later to complain they will say it is too late your contact is closedWhen your reservation is not kept, the drop off location is closed and they try to charge you for additional fees they will say it is your fault for chosing the closed location and point out how kind they were to waive fees you did not oweI will not ever use UHaul products or services againI will share my experience with everyone I know who is in need of moving supplies or trucksThis is by far one of the worst examples of caring for a customer that I have had in a long timeTheir position is too bad you couldn't drop off your truck at the location you chose from those we offeredToo bad it took over an hour of calling us, being transferred, put in hold and dropping your calls before we could assist youToo bad all of the people helping you move had to sit around and wait while you tried to get assistance from us to return the truck we rented to youToo bad the drop off location we found wanted you to pay monies you did not oweToo bad your contract is closed, we have our moneyThanks for renting UHaulAll I can say to the general public is bewareOnce you sign on the dotted line UHaul doesn't care about you as a customer, they have their money Regards, [redacted]
yes...I am still arguing the fact that I paid for my uhaul with a credit card and the rest was cash....I know for a fact I paid the extra dollars cash for the depositI was so worries that this would happen I had the man Robert J [redacted] write a note in the systemWhich I have already sentSome people I have talked to found it some disntBut the copy was emailed I am not able to attach it on here....and from there I got the keys and leftThe paperwork is not showing the payment I was in such a hurry to go due to the fact lincoln way uhaul denied my form of payment like that because there was no way to put it in the system as half cash half credit card and the deposit was being tossed in the air...so from there is when I went to the uhaul who said they could do itI paid the money..ive tried calling numerous times to talk to mrJ [redacted] where I was denied by Ethan and hung up onI could really use the money backI have had the worst move of my life and uhaul did not help the matter! Thank u
while this maybe how things are done when advertising it says that trucks and vans are available for local and one way rentalsThis is a bait and switch modelDo not advertise vans or picks alongside your moving trucks or place signs in or on the local only trucks that say that you can rent one way
July 6, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , our Executive Assistant for our Coastal [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office he left a message for Ms [redacted] on June 29th requesting a return call to personally address her concerns but has not received a call backHe can be reached at [redacted] or direct at [redacted] and his email address is [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
March 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Devyn M [redacted] , our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Mr [redacted] provided She confirmed a refund for the $ Reservation Guarantee Fee was issued back to Mr [redacted] ’s [redacted] account and should post on his next credit card statement We need to consider the fact that Mr [redacted] did use the U-Haul truck to complete his move, therefore, any further refund will not be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
MrDan O [redacted] has provided a report.He called me for the first time yesterday and did NOT discuss my case with me AT ALLI explained that I was at work, and couldnt discuss the matter at the timeHe was EXTREMELY rude and I immediately requested that the call be escalated to a supervisor for call back and he provided a number for his superiorAt no time did he indicate that no refund would be issuedI will be following up with the UHAUL executive offices immediately[redacted]
June 24, Revdex.com ID#: [redacted] U-Haul Reference id: Thank you for your concern for our customer Mr [redacted] Mr [redacted] was contacted by Jacob K [redacted] , the Area Field Manager, regarding the additional charges on account on The additional charges were calculated based on contract terms and conditionsWhen a local rental is returned to an alternate location we calculate the rate by doubling the one way rate as disclosed on the contractThe charges were calculated correctly therefore no further action is needed We do apologize for any misunderstanding Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
July 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr***Amelia R [redacted] , our Executive Assistant for our NW Colorado Regional Office, followed up on the information Mr [redacted] providedShe informed our office she contacted Mr*** and discussed his concernsShe relayed Mr [redacted] stated he was okay with the refund that was issued from our U-Haul Moving and Storage of The Mile High City locationOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
September 23, Revdex.com ID#: [redacted] U-**ul Ref#: [redacted] T**nk you for your concern for our customer Mr** Michelle B***, our President for our Vancouver and Vancouver Island Regional office, followed up on the information Mr [redacted] provided She informed our office, after reviewing the picture of the damage caused to the U-**ul Cargo Van, she concluded there would **ve been no way the damage would **ve been missed when a walk around was done before Mr [redacted] left the lot and t**t a refund will not be issued Our customers are very important to us and we regret to hear of situations t**t cause problems for themT**nk you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-**ul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As previously stated, I received the original invoice at my home with a balance dueSomeone took a pen and made a line through the balance due and wrote "no balance due"Any consumer could do thisI vacated the unit two days prior to the date of the invoice and was told I would receive an email showing the unit closed and no balance dueThis has not occurredPlease correct your system and issue an invoice with the correct information Regards, [redacted]
October 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Will P [redacted] , our Traffic Manager for our Boston Regional Office, followed up on the information Ms [redacted] providedHe informed our office he spoke with Ms [redacted] and advised her of a refund Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I never had a complaint with any company in [redacted] ; I believe this was forwarded to you in errorMy complaints were with U-Haul in [redacted] and U-Haul in [redacted] I suspect someone thought the AR abbreviation for [redacted] was the abbreviation for [redacted] (I find this happens fairly regularly)Anyhow, my problems have all been addressedI consider this complaint resolved Regards, [redacted]
August 18, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name is on the actual rental agreement[redacted] ***, our Customer Service Manager, followed up on the information Ms [redacted] provided and sent Mr [redacted] the following email in response:Hi [redacted] , I am contacting you in regards to a Revdex.com complaint we received from [redacted] for this rentalI would like to apologize for the whole situation you had with the movers and the rental equipmentI will be assisting you in getting this file resolvedAs of right now I cannot offer a resolution because the rental is still on-goingAs for your desired settlement I will be working with Moving Help to see if we can get you a refund for the extra $you had to spend on moversOnce the rental has been returned can you please contact me back with the receipts for your hotel stay and I will be looking into the compensation for this as wellUnfortunately because the rental is already out there is no way for us to add Safemove or Safetow to the truck and trailerBut I can assure you that since the situation was not customer caused you will not be charged for the damageIf you do have any mechanical breakdowns you can contact our Roadside Service team for assistanceIf you have any questions please feel free to contact me back at your earliest convenienceThank you [redacted] ***Customer Service Manager###-###-####Ext [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
July 9, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Traffic Manager for our [redacted] , [redacted] and [redacted] , followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and addressed his reservation concernsShe offered her apology and assured him that as our website is getting updated and refreshed, we are looking for and appreciate feedback from our customers on ways to better help them in the future.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
October 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Dear Mr***, My name is [redacted] and I am with U-Haul Co of NH & MEI would like to thank you for giving me the opportunity to work with you regarding your hitch installationI understand you are seeking a complete refund, due to an issue with the installationYou state in your letter that after your hitch installation on 9/you immediately noticed clearance issues between the muffler and the hitchAt any time between the date of installation and when you rented a trailer on 9/30, did you contact the SWillow St location to have this issue corrected? I would be more than happy to reimburse you for the cost of the positive battery terminal cover and the oem hitch platesi just need a receipt or estimate for the cost of the replacement partsI am issuing a $VIP Certifcate for your troubles The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
April 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] John L**, a Customer Service Senior Agent, followed up on the information Ms [redacted] provided and sent him the following email in response: Hi ***, This is John L [redacted] with U-Haul customer serviceI tried to reach you by phone but there was no answer at the time so I left a voice mailThe number you provided in the Revdex.com letter was for a college office and I did not have you extensionWe look forward to discussing the matter further with youFeel free to reply to this email with a good time and way to reach you or we can communicate via email if you would preferThank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] ***, our Executive Assistant for our North Austin Regional Office, followed up on the information Mrs [redacted] providedShe informed our office she spoke to Mrs [redacted] and addressed their concernsA refund for $was issued as an adjustment on their rental along with a refund for $for their extra expense of a hotel and tie downsThe refund was issued back to their [redacted] account and should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrS [redacted] Michael D***, our Area Field Manager for our [redacted] Regional Office, followed up on the information MrS [redacted] provided and sent him the following email in response: [redacted] , thank you for the full explanation I credited your card for extra day and insAnd tax the original quote was for days an extra day was given making it three daysI credited you any way for the fourth dayI'm sorry for any confusion on your rental we try hard to take care of all our customers Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] t U-Haul International
March 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Shyleen D***, our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms [redacted] provided She informed our office she spoke to Mr [redacted] and offered her apology for the poor service they experienced She also relayed she had issued a refund for $as an adjustment on their rental The refund should post on their next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
October 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted] e ***, whose name is on the rental agreement Arthur V***, our Area Field Manager for our Southern Colorado Regional Office, followed up on the information [redacted] provided He informed our office he spoke to Ms [redacted] and explained there were no discrepancies at dispatch and he found no record of a call into Road Assistance for help during their move Our receiving location also found no issues with the truck, therefore, no discounted rate was issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes they did find me another location after I called, was transferred and put on holdThe rep told me it was my fault for choosing the location I choseDuring the entire process did UHaul apologize for the location being closed for the difficulty in rerouting me or for the dropped calls during transferYes they did not charge me for extra mileage or fuelThey tried toHow is that valuing a customer? When you send someone to a closed business and then reroute them AND then try to charge them for itNot to mention they basically called me a liar when I had stopped and refused to the 1/full mark as I was instructedThey call that caring for customersThey should feel obligated to make this right if they value their customersMy experience was anything but customer satisfaction orientedI was sent to a closed facility, no apology for the emergency and delays/trouble rerouting meNo apology for the drop off location trying to gouge me for $and accusing me of not refuelingEvery response to this whole situation was that as a customer I should be grateful that they found a location after I chose the facility closest to me, I should be grateful they waived extra mileage and fuel charges that I dud not even oweAs far as my prior experience that was in I reserved a moving truck thru there number and on moving day when I went to pick up the truck at the location in Silver Spring, MD I was told that they did not have a truck reserved for meWhen I gave them my reservation number I was told that the local dealers serve customers who walk thru their door firstSince someone arrived before me and needed the truck I had reserved they gave it to themHe said if I wanted to guarantee a truck would be available then I needed to reserve directly from the dealerUHaul is NOT customer drivenThey are not concerned at all about the customer experience, they cannot be relied upon for reservations or drop off locationsHowever you can trust that they will immediately charge you for your rental and when you call minutes later to complain they will say it is too late your contact is closedWhen your reservation is not kept, the drop off location is closed and they try to charge you for additional fees they will say it is your fault for chosing the closed location and point out how kind they were to waive fees you did not oweI will not ever use UHaul products or services againI will share my experience with everyone I know who is in need of moving supplies or trucksThis is by far one of the worst examples of caring for a customer that I have had in a long timeTheir position is too bad you couldn't drop off your truck at the location you chose from those we offeredToo bad it took over an hour of calling us, being transferred, put in hold and dropping your calls before we could assist youToo bad all of the people helping you move had to sit around and wait while you tried to get assistance from us to return the truck we rented to youToo bad the drop off location we found wanted you to pay monies you did not oweToo bad your contract is closed, we have our moneyThanks for renting UHaulAll I can say to the general public is bewareOnce you sign on the dotted line UHaul doesn't care about you as a customer, they have their money Regards, [redacted]
yes...I am still arguing the fact that I paid for my uhaul with a credit card and the rest was cash....I know for a fact I paid the extra dollars cash for the depositI was so worries that this would happen I had the man Robert J [redacted] write a note in the systemWhich I have already sentSome people I have talked to found it some disntBut the copy was emailed I am not able to attach it on here....and from there I got the keys and leftThe paperwork is not showing the payment I was in such a hurry to go due to the fact lincoln way uhaul denied my form of payment like that because there was no way to put it in the system as half cash half credit card and the deposit was being tossed in the air...so from there is when I went to the uhaul who said they could do itI paid the money..ive tried calling numerous times to talk to mrJ [redacted] where I was denied by Ethan and hung up onI could really use the money backI have had the worst move of my life and uhaul did not help the matter! Thank u
while this maybe how things are done when advertising it says that trucks and vans are available for local and one way rentalsThis is a bait and switch modelDo not advertise vans or picks alongside your moving trucks or place signs in or on the local only trucks that say that you can rent one way
July 6, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , our Executive Assistant for our Coastal [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office he left a message for Ms [redacted] on June 29th requesting a return call to personally address her concerns but has not received a call backHe can be reached at [redacted] or direct at [redacted] and his email address is [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
March 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Devyn M [redacted] , our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Mr [redacted] provided She confirmed a refund for the $ Reservation Guarantee Fee was issued back to Mr [redacted] ’s [redacted] account and should post on his next credit card statement We need to consider the fact that Mr [redacted] did use the U-Haul truck to complete his move, therefore, any further refund will not be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
MrDan O [redacted] has provided a report.He called me for the first time yesterday and did NOT discuss my case with me AT ALLI explained that I was at work, and couldnt discuss the matter at the timeHe was EXTREMELY rude and I immediately requested that the call be escalated to a supervisor for call back and he provided a number for his superiorAt no time did he indicate that no refund would be issuedI will be following up with the UHAUL executive offices immediately[redacted]
June 24, Revdex.com ID#: [redacted] U-Haul Reference id: Thank you for your concern for our customer Mr [redacted] Mr [redacted] was contacted by Jacob K [redacted] , the Area Field Manager, regarding the additional charges on account on The additional charges were calculated based on contract terms and conditionsWhen a local rental is returned to an alternate location we calculate the rate by doubling the one way rate as disclosed on the contractThe charges were calculated correctly therefore no further action is needed We do apologize for any misunderstanding Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
July 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr***Amelia R [redacted] , our Executive Assistant for our NW Colorado Regional Office, followed up on the information Mr [redacted] providedShe informed our office she contacted Mr*** and discussed his concernsShe relayed Mr [redacted] stated he was okay with the refund that was issued from our U-Haul Moving and Storage of The Mile High City locationOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
September 23, Revdex.com ID#: [redacted] U-**ul Ref#: [redacted] T**nk you for your concern for our customer Mr** Michelle B***, our President for our Vancouver and Vancouver Island Regional office, followed up on the information Mr [redacted] provided She informed our office, after reviewing the picture of the damage caused to the U-**ul Cargo Van, she concluded there would **ve been no way the damage would **ve been missed when a walk around was done before Mr [redacted] left the lot and t**t a refund will not be issued Our customers are very important to us and we regret to hear of situations t**t cause problems for themT**nk you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-**ul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As previously stated, I received the original invoice at my home with a balance dueSomeone took a pen and made a line through the balance due and wrote "no balance due"Any consumer could do thisI vacated the unit two days prior to the date of the invoice and was told I would receive an email showing the unit closed and no balance dueThis has not occurredPlease correct your system and issue an invoice with the correct information Regards, [redacted]
October 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Will P [redacted] , our Traffic Manager for our Boston Regional Office, followed up on the information Ms [redacted] providedHe informed our office he spoke with Ms [redacted] and advised her of a refund Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I never had a complaint with any company in [redacted] ; I believe this was forwarded to you in errorMy complaints were with U-Haul in [redacted] and U-Haul in [redacted] I suspect someone thought the AR abbreviation for [redacted] was the abbreviation for [redacted] (I find this happens fairly regularly)Anyhow, my problems have all been addressedI consider this complaint resolved Regards, [redacted]
August 18, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name is on the actual rental agreement[redacted] ***, our Customer Service Manager, followed up on the information Ms [redacted] provided and sent Mr [redacted] the following email in response:Hi [redacted] , I am contacting you in regards to a Revdex.com complaint we received from [redacted] for this rentalI would like to apologize for the whole situation you had with the movers and the rental equipmentI will be assisting you in getting this file resolvedAs of right now I cannot offer a resolution because the rental is still on-goingAs for your desired settlement I will be working with Moving Help to see if we can get you a refund for the extra $you had to spend on moversOnce the rental has been returned can you please contact me back with the receipts for your hotel stay and I will be looking into the compensation for this as wellUnfortunately because the rental is already out there is no way for us to add Safemove or Safetow to the truck and trailerBut I can assure you that since the situation was not customer caused you will not be charged for the damageIf you do have any mechanical breakdowns you can contact our Roadside Service team for assistanceIf you have any questions please feel free to contact me back at your earliest convenienceThank you [redacted] ***Customer Service Manager###-###-####Ext [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
July 9, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Traffic Manager for our [redacted] , [redacted] and [redacted] , followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and addressed his reservation concernsShe offered her apology and assured him that as our website is getting updated and refreshed, we are looking for and appreciate feedback from our customers on ways to better help them in the future.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
October 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Dear Mr***, My name is [redacted] and I am with U-Haul Co of NH & MEI would like to thank you for giving me the opportunity to work with you regarding your hitch installationI understand you are seeking a complete refund, due to an issue with the installationYou state in your letter that after your hitch installation on 9/you immediately noticed clearance issues between the muffler and the hitchAt any time between the date of installation and when you rented a trailer on 9/30, did you contact the SWillow St location to have this issue corrected? I would be more than happy to reimburse you for the cost of the positive battery terminal cover and the oem hitch platesi just need a receipt or estimate for the cost of the replacement partsI am issuing a $VIP Certifcate for your troubles The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International