March 31, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Melissa M [redacted] , our Executive Assistant for our Miami Regional Office, followed up on the information Mr [redacted] provided She informed our office Mr [redacted] was contacted and advised of the reversal of the $charge for the unused U-Box Extra fees were waived as well Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
July 19, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***.Andrew H***, our President for our Arkansas Regional Office, advised our office he reviewed Mr***’s concerns in its entiretyHe found Mr [redacted] rented the truck on May 19th and accepted Safemove Protection at the time of rentalAfter leaving the lot, Mr [redacted] called in and said he did not want any insurance and wanted his money refundedA refund for $was issued on May 25thThe day after the rental, Mr [redacted] called into Roadside Assistance to report the truck leaking waterHowever, he did not want to wait for help to arrive and repair the truck and he did not want to stop in route to his destination for necessary repairsMr [redacted] made the decision to continue with his move and only gave Roadside Assistance one hour to make a resolution for the water leakMr [redacted] is now requesting reimbursement for damagesRepwest Insurance Company is currently researching his claim and working toward a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
August 8, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Duane V [redacted] , our Traffic Manager for our Tampa Regional Office, followed up on the information Ms [redacted] provided He informed our office they’ve attempted to reach Mr [redacted] by phone and also sent her an email on August 4th requesting a call back to resolve her concerns, but they have not heard back from her In an effort to bring closure, MrV [redacted] issued a refund to Ms [redacted] Visa account for $as an adjustment The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
February 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Crystal D [redacted] , our Traffic Manager for our Northwest Dallas Regional Office, followed up on the information Mr [redacted] provided She informed our office she can beat the [redacted] rate on the U-Haul truck at $ [redacted] is asking $ If Mr [redacted] has other questions, he can reach MsD [redacted] at ###-###-#### or direct at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] Carol G***, our President for our Memphis Regional Office, followed up on the information Ms [redacted] provided She advised our office Ms [redacted] was contacted an hour of making their reservation and informed they were working on locating a truck for their move The closest truck was in Brownsville, TN Ms [redacted] was given $credit for the inconvenience of having to travel to Brownsville Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
July 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms*** Michelle B***, our President for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms [redacted] provided I’m sure you realize there are always two sides to a story MsB [redacted] did assure our office recorded phone calls would be reviewed and our dealer’s actions would be addressed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul As we value Ms [redacted] as a customer, MsB [redacted] would still like to offer the $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
May 2, Revdex.com ID#: 12118597U-Haul Ref#: Thank you for your concern for our customer, Mr [redacted] Richard C***, our President for our Gainesville Regional Office, followed up on the information Mr [redacted] providedHe informed our office Mr [redacted] has been advised a refund will not be issued and their decision in the matter remains the sameOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
October 27, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Patricia P***, our Executive Assistant for our West Sacramento Regional Office, followed up on theinformation Mr [redacted] providedShe informed our office she left a message for Mr [redacted] and explained a refund will not be issuedShe also asked we relay the following information to youroffice:Mr [redacted] went to our location at [redacted] to rent a large truckWhen he presented hisDriver’s License, it was expiredAt that point, he asked our Field Relief Manager, Gil R [redacted] to justchange the expiration date so he could just rent the truckGil would not, so Mr [redacted] asked tohave a reservation made in his name and gave his Credit Card as Meaningful AssuranceHe stated hewould have a friend come back and pick up the truck and be the driverGil made the reservation for him.He called his friend and told him the reservation was in Justin’s name and a credit card was placed onfileWhen the friend came back, he presented a valid driver’s license and took the truckAt no timeduring these exchanges, was it mentioned that the driver would be responsible for the payment.As a former General Manager of a center in Concord, Mr [redacted] knows the procedure of getting acredit card on file and that the card would be charged for the rentalAll the charges on the contract arevalidHe also knows that the equipment must be returned with the same fuel level that it wasdispatched withWe did charge him for the fuel and the service fee since the truck was dispatched at ¼tank but was returned with a 1/of a tank fuelThe truck was also returned dirty but we opted not tocharge the cleaning fee.There is no refund due.Mr [redacted] states he emailed the General Manager of the [redacted] location and had not heardanythingShe is currently out on Medical leave and has not been at the center since July th .Our customers are very important to us and we regret to hear of situations that cause problems forthemThank you for bringing this matter to our attention and allowing us to offer a responseSincerely,Maria P [redacted] Executive Assistant
March 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** Kelley E***, our GM for our Norristown Moving and Storage, followed up on the information Ms [redacted] provided and sent her the follo [redacted] email in response: Hello [redacted] ***, Thank you for taking the time to speak with me this afternoonI have authorized a refund to your credit card of $which represents the charges you received for the furniture pads and the associated taxI am sorry for any incovenience that this may have caused youIf you have any questions, please feel free to let me knowKelley E [redacted] - GM Norristown Moving and StorageOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allo [redacted] us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
May 1, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Russ B [redacted] , the Program Manager from Moving Help, followed up on the information Ms*** provided and sent her the following email in response:I received a letter in which you have requested a refund for services that you state were canceled directly with a moving helper back on October 16, These services were not canceled with Moving Help and it is evident that the moving helper was able to obtain the payment code in order to receive payment for the servicesYou have stated that the moving helper stole the payment code as well as $cash from an envelope on your kitchen counterUnfortunately, movinghelp.com is unable to act on your behalf that the funds were released to the moving helperWe have not retained the funds and therefore cannot issue a refundIt is always important to cancel an order if you no longer need services as well as to protect yourself from the possibility of theft by securing your personal itemsFurthermore, being that Moving Help cannot verify that the cash and payment code were stolen, we are legally unable to assist with obtaining said funds from the moving helperYou have the right to pursue this former moving helper directly/legally and I suggest that you do thatIf this individual labor provider stole over $for you, you certainly have the right to get that money backBelow is all of the contact information that Moving Help has on this labor providerPlease let me know if you have any further questions and I am terribly sorry for this confusion and headacheJohn [redacted] ###-###-####Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
October 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sinjin K [redacted] , the manager of [redacted] , followed up on the information Ms [redacted] provided and sent her the following email in response:***, I am sorry you have had such a difficult time trying to reach Moving Help Customer Service regarding your credit card chargesHopefully I can clear up some confusion with your orderI see transactions on your card, the first two were simply authorizations because the billing address that was entered was incorrect according to your bankWhen this happens our system cancels the transaction which means that your bank is holding the fundsBanks usually take 3-business days to drop the authorizations but you may want to contact them to see if they are able to drop them off soonerThe third transaction was processed because the correct billing information was enteredThe payment code was provided to the Moving Help Service Provider, which indicates the job was completed to your satisfaction so we will not be able to refund that transactionPlease let me know if you have any questionsThank you, Sinjin K [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
October 15, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***[redacted] ***, our GM for our U-Haul of Lawrence, followed up on the information Mr [redacted] provided He informed our office he left a message for Mr [redacted] on October 10th as well as sent him an email requesting a return call As of today Mr [redacted] has not heard back In case Mr [redacted] replaced Mr***’s telephone number, he can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] , Senior Staff for our [redacted] Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Hello [redacted] , After reviewin your cusotmer service fileI have emailed you a copy of your dispatching contactThe contract states the terms and conditions for the rental and returning the truckCustomer is responsible for any fee incurred for wrong destinationI will reduce the fee to $Please email me proof that this has been paid and I will take care of the balanceThank you for contacting us again regarding this issueUhaul CustomerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 24, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms*** [redacted] , our President for our Long Island Regional Office, reviewed the recent comments from Ms***He informed our office their decision in the matter remains the sameThe cargo box of the truck Ms [redacted] rented had mud when it was returned and had to be cleaned out We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
February 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Don T [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: We tried to reach you by phone on your objectionWe value you as a customer so I am refunding you the full amount of what you paid for hitch or bike rack.We refunded that amount to the card on fileYou should see it in to days depending on your bank.Thank You for being our customerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
December 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] ***, our President for our Southern Washington Regional Office, reviewed the recent information from Ms [redacted] The renting dealer has been a U-Haul Dealer since and is well aware a rotation truck cannot be rented and dropped one-wayThis information would never have been relayed to any customerOur President in Montana offered to rent Ms [redacted] a truck back to North Dakota but their credit card was declinedMs [redacted] advised our office their decision in the matter remains the sameMs [redacted] received a $1,rental at no chargeShe also relayed that a VIP Certificate was issued to help them get to North DakotaTheir claim for damages is in the process of being investigated by [redacted] Insurance Company We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 19, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: [redacted] I have received a copy of your complaint and your letter to the Revdex.comI would first like to offer an apology for the issue that you encountered with the rental location in [redacted] CityI will forward your experience with this location to the manager who oversees this area so that it may be addressed accordinglyAs for your rental, I have reviewed the rental agreement and I do show that the rate of was in fact the rate that you were charged for your truck rental I do see that you also rented a dolly for an additional and I do see the insurance charge of plus tax (48.15) which I have refunded today to your cardThe additional amounts were taxesAdditionally I see that there were extra mileage charges upon the return totaling and I will see to it that those charges are waived as wellI would like to thank you for your service to our country and I wish you the best in your future endeavorsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
April 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] Tom Snell, our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr [redacted] provided He informed our office our Traffic Manager reviewed the online price of equipment on the actual day of dispatch The rate was lower than the quoted reservation previously made A refund for $was issued as an adjustment and should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
January 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr*** [redacted] , our Executive Assistant for our Central Georgia Regional Office, reviewed the recent comments from Mr [redacted] to your officeShe spoke to Mr [redacted] and informed him of a refund for the $fuel charge back to his [redacted] accountThe refund should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
March 31, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Melissa M [redacted] , our Executive Assistant for our Miami Regional Office, followed up on the information Mr [redacted] provided She informed our office Mr [redacted] was contacted and advised of the reversal of the $charge for the unused U-Box Extra fees were waived as well Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
July 19, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***.Andrew H***, our President for our Arkansas Regional Office, advised our office he reviewed Mr***’s concerns in its entiretyHe found Mr [redacted] rented the truck on May 19th and accepted Safemove Protection at the time of rentalAfter leaving the lot, Mr [redacted] called in and said he did not want any insurance and wanted his money refundedA refund for $was issued on May 25thThe day after the rental, Mr [redacted] called into Roadside Assistance to report the truck leaking waterHowever, he did not want to wait for help to arrive and repair the truck and he did not want to stop in route to his destination for necessary repairsMr [redacted] made the decision to continue with his move and only gave Roadside Assistance one hour to make a resolution for the water leakMr [redacted] is now requesting reimbursement for damagesRepwest Insurance Company is currently researching his claim and working toward a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
August 8, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Duane V [redacted] , our Traffic Manager for our Tampa Regional Office, followed up on the information Ms [redacted] provided He informed our office they’ve attempted to reach Mr [redacted] by phone and also sent her an email on August 4th requesting a call back to resolve her concerns, but they have not heard back from her In an effort to bring closure, MrV [redacted] issued a refund to Ms [redacted] Visa account for $as an adjustment The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
February 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Crystal D [redacted] , our Traffic Manager for our Northwest Dallas Regional Office, followed up on the information Mr [redacted] provided She informed our office she can beat the [redacted] rate on the U-Haul truck at $ [redacted] is asking $ If Mr [redacted] has other questions, he can reach MsD [redacted] at ###-###-#### or direct at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] Carol G***, our President for our Memphis Regional Office, followed up on the information Ms [redacted] provided She advised our office Ms [redacted] was contacted an hour of making their reservation and informed they were working on locating a truck for their move The closest truck was in Brownsville, TN Ms [redacted] was given $credit for the inconvenience of having to travel to Brownsville Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
July 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms*** Michelle B***, our President for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms [redacted] provided I’m sure you realize there are always two sides to a story MsB [redacted] did assure our office recorded phone calls would be reviewed and our dealer’s actions would be addressed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul As we value Ms [redacted] as a customer, MsB [redacted] would still like to offer the $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
May 2, Revdex.com ID#: 12118597U-Haul Ref#: Thank you for your concern for our customer, Mr [redacted] Richard C***, our President for our Gainesville Regional Office, followed up on the information Mr [redacted] providedHe informed our office Mr [redacted] has been advised a refund will not be issued and their decision in the matter remains the sameOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
October 27, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Patricia P***, our Executive Assistant for our West Sacramento Regional Office, followed up on theinformation Mr [redacted] providedShe informed our office she left a message for Mr [redacted] and explained a refund will not be issuedShe also asked we relay the following information to youroffice:Mr [redacted] went to our location at [redacted] to rent a large truckWhen he presented hisDriver’s License, it was expiredAt that point, he asked our Field Relief Manager, Gil R [redacted] to justchange the expiration date so he could just rent the truckGil would not, so Mr [redacted] asked tohave a reservation made in his name and gave his Credit Card as Meaningful AssuranceHe stated hewould have a friend come back and pick up the truck and be the driverGil made the reservation for him.He called his friend and told him the reservation was in Justin’s name and a credit card was placed onfileWhen the friend came back, he presented a valid driver’s license and took the truckAt no timeduring these exchanges, was it mentioned that the driver would be responsible for the payment.As a former General Manager of a center in Concord, Mr [redacted] knows the procedure of getting acredit card on file and that the card would be charged for the rentalAll the charges on the contract arevalidHe also knows that the equipment must be returned with the same fuel level that it wasdispatched withWe did charge him for the fuel and the service fee since the truck was dispatched at ¼tank but was returned with a 1/of a tank fuelThe truck was also returned dirty but we opted not tocharge the cleaning fee.There is no refund due.Mr [redacted] states he emailed the General Manager of the [redacted] location and had not heardanythingShe is currently out on Medical leave and has not been at the center since July th .Our customers are very important to us and we regret to hear of situations that cause problems forthemThank you for bringing this matter to our attention and allowing us to offer a responseSincerely,Maria P [redacted] Executive Assistant
March 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** Kelley E***, our GM for our Norristown Moving and Storage, followed up on the information Ms [redacted] provided and sent her the follo [redacted] email in response: Hello [redacted] ***, Thank you for taking the time to speak with me this afternoonI have authorized a refund to your credit card of $which represents the charges you received for the furniture pads and the associated taxI am sorry for any incovenience that this may have caused youIf you have any questions, please feel free to let me knowKelley E [redacted] - GM Norristown Moving and StorageOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allo [redacted] us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
May 1, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Russ B [redacted] , the Program Manager from Moving Help, followed up on the information Ms*** provided and sent her the following email in response:I received a letter in which you have requested a refund for services that you state were canceled directly with a moving helper back on October 16, These services were not canceled with Moving Help and it is evident that the moving helper was able to obtain the payment code in order to receive payment for the servicesYou have stated that the moving helper stole the payment code as well as $cash from an envelope on your kitchen counterUnfortunately, movinghelp.com is unable to act on your behalf that the funds were released to the moving helperWe have not retained the funds and therefore cannot issue a refundIt is always important to cancel an order if you no longer need services as well as to protect yourself from the possibility of theft by securing your personal itemsFurthermore, being that Moving Help cannot verify that the cash and payment code were stolen, we are legally unable to assist with obtaining said funds from the moving helperYou have the right to pursue this former moving helper directly/legally and I suggest that you do thatIf this individual labor provider stole over $for you, you certainly have the right to get that money backBelow is all of the contact information that Moving Help has on this labor providerPlease let me know if you have any further questions and I am terribly sorry for this confusion and headacheJohn [redacted] ###-###-####Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
October 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sinjin K [redacted] , the manager of [redacted] , followed up on the information Ms [redacted] provided and sent her the following email in response:***, I am sorry you have had such a difficult time trying to reach Moving Help Customer Service regarding your credit card chargesHopefully I can clear up some confusion with your orderI see transactions on your card, the first two were simply authorizations because the billing address that was entered was incorrect according to your bankWhen this happens our system cancels the transaction which means that your bank is holding the fundsBanks usually take 3-business days to drop the authorizations but you may want to contact them to see if they are able to drop them off soonerThe third transaction was processed because the correct billing information was enteredThe payment code was provided to the Moving Help Service Provider, which indicates the job was completed to your satisfaction so we will not be able to refund that transactionPlease let me know if you have any questionsThank you, Sinjin K [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
October 15, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***[redacted] ***, our GM for our U-Haul of Lawrence, followed up on the information Mr [redacted] provided He informed our office he left a message for Mr [redacted] on October 10th as well as sent him an email requesting a return call As of today Mr [redacted] has not heard back In case Mr [redacted] replaced Mr***’s telephone number, he can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] , Senior Staff for our [redacted] Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Hello [redacted] , After reviewin your cusotmer service fileI have emailed you a copy of your dispatching contactThe contract states the terms and conditions for the rental and returning the truckCustomer is responsible for any fee incurred for wrong destinationI will reduce the fee to $Please email me proof that this has been paid and I will take care of the balanceThank you for contacting us again regarding this issueUhaul CustomerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 24, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms*** [redacted] , our President for our Long Island Regional Office, reviewed the recent comments from Ms***He informed our office their decision in the matter remains the sameThe cargo box of the truck Ms [redacted] rented had mud when it was returned and had to be cleaned out We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
February 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Don T [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: We tried to reach you by phone on your objectionWe value you as a customer so I am refunding you the full amount of what you paid for hitch or bike rack.We refunded that amount to the card on fileYou should see it in to days depending on your bank.Thank You for being our customerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
December 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] ***, our President for our Southern Washington Regional Office, reviewed the recent information from Ms [redacted] The renting dealer has been a U-Haul Dealer since and is well aware a rotation truck cannot be rented and dropped one-wayThis information would never have been relayed to any customerOur President in Montana offered to rent Ms [redacted] a truck back to North Dakota but their credit card was declinedMs [redacted] advised our office their decision in the matter remains the sameMs [redacted] received a $1,rental at no chargeShe also relayed that a VIP Certificate was issued to help them get to North DakotaTheir claim for damages is in the process of being investigated by [redacted] Insurance Company We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 19, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: [redacted] I have received a copy of your complaint and your letter to the Revdex.comI would first like to offer an apology for the issue that you encountered with the rental location in [redacted] CityI will forward your experience with this location to the manager who oversees this area so that it may be addressed accordinglyAs for your rental, I have reviewed the rental agreement and I do show that the rate of was in fact the rate that you were charged for your truck rental I do see that you also rented a dolly for an additional and I do see the insurance charge of plus tax (48.15) which I have refunded today to your cardThe additional amounts were taxesAdditionally I see that there were extra mileage charges upon the return totaling and I will see to it that those charges are waived as wellI would like to thank you for your service to our country and I wish you the best in your future endeavorsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
April 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] Tom Snell, our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr [redacted] provided He informed our office our Traffic Manager reviewed the online price of equipment on the actual day of dispatch The rate was lower than the quoted reservation previously made A refund for $was issued as an adjustment and should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
January 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr*** [redacted] , our Executive Assistant for our Central Georgia Regional Office, reviewed the recent comments from Mr [redacted] to your officeShe spoke to Mr [redacted] and informed him of a refund for the $fuel charge back to his [redacted] accountThe refund should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International