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March 31, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** Shyleen D***, our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr [redacted] provided and relayed the following email was sent to him by email: Hello, I am contacting you in regards to your customer service file [redacted] , and your Revdex.com fileI apologize that you didn't receive a response from the Area Field Manager since his initial contact with youI have refunded your credit card the $as per your requestPlease allow 3-business days for this to reflect on your statementFor future reference, we ask our clients to use the fuel chart provided on your contract, and to only fill up to the Full lineOften, its easy to fill past the mark until a click is heard and the result is paying for more fuel than is neccessaryI apologize for the length of time it has ta [redacted] to resolve this concernShould you have any further questions or concerns, please don't hesitate to contact usHave a great day! Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here

October 23, Revdex.com ID#: [redacted] U-H**l Ref#: [redacted] Thank you for your concern for our customer [redacted] John L**, a Senior Customer Service Agent, followed up on the information [redacted] provided and sent the following email in response: Hi this is John L [redacted] with U-Haul customer serviceI am reaching out to you about the Revdex.com letter you sent disputing the toll charges that we charged your card forWe are going to stick with the fact that the toll citations line up on the dates and time you have the equipment in your possessionWe are going to take the stance that we feel the rate you paid for the rental and the toll charges remain in placeI am very sorry for the trouble this caused youI hope you will consider using us again in the futureThank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-H**l International

November 3, 2016U-Haul Ref#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] .Tracy S***, our Traffic Manager for our Chicago Western Suburbs Regional Office, followed up on theinformation Mrs [redacted] provided and had the following email conversation with her:Good morning! I have left you a couple of voicemails in regarding to a recent rental from our Fox Valley location, Iwas made aware of some issues that occurred and that you were looking for reimbursementI wanted to let you knowI did go ahead and process a refund for you in the amount of $~ $for the rental of the auto transport,$for the hitch receiver and an additional $for all of you inconveniences with this rentalIf you couldplease reply to this email to let me know if this resolution is to your satisfactionAnd/or if there is anything else Icould do to assist youThis experience is not typical for U-Haul, and I do hope you will give us an opportunity to helpyou with a move in the futureSincerely, Tracy S [redacted] Traffic Control Manager U-Haul Company of Chicago WesternSuburbs, [redacted] ***###-###-#### local ###-###-#### Tracy_s***@uhaul.comGood evening Tracy! I'm sorry I haven't responded through voicemails that you have left me but I work from 7am-4:30pm and it's hard for me to answer my phone while at work, I appreciate everything that you have done with ourexperience with our auto transport situation that went terrible wrong from the beginning, I just want you to be awarethat come next year in March or April I will be doing this again and hope that I have a better experience the 2nd timearound and won't have to go through this againThanks again for you help with this matter! [redacted] Okay great! Thanks for your reply! Please do not hesitate to contact me if there is anything else I can help you with.Thanks! TracyOur customers are very important to us and we regret to hear of situations that cause problems forthemThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

Uhaul put the hold on my credit card and they are the ones that have to release the holdMy credit card company cannot release it they still think it is a valid holdI am really sick and tired of the excuses and the lies by uhaulThey put the hold on my card so they need to quit making excuse and trying to make it everyones elses fault and release the holdI will not accept any more reasons or excuses from them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In response to your letter dated February 27, 2015, I would like to inform you what really happen with my phone conversation with [redacted] [redacted] (U-Hauls Eastern Florida Regional Office) Mr [redacted] did contact me to inquire on the hitch & wiring and if it was installed I stated yes, I did get charged for installing the hitch, wiring & labor charge Mr [redacted] stated that I did not get charged for the labor on the hitch I told Mr [redacted] that he had been miss informed & I did get charged for the labor At this point, I suggested that Mr [redacted] look up the account and see that I did get charged(Note: I felt I was being called a liar, so I gave Mr [redacted] my credit card number & conformation number to look it up.) After looking up the account Mr [redacted] stated that I indeed paid labor charges and that U-Haul would be sending a check for the labor chargeI still feelthat this case was very unprofessional and that U-Haul needs to get their facts before calling a customer The sad part about this was that it was U-Haul’s “Eastern Florida Regional Manager”

April 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***Roderick J***, our GM for our U-Haul Moving and Storage at Candlestick, followed up on the information Ms [redacted] providedHe informed our office, after reviewing the information further, he found there was an error in the pick up from the shipper and also found the initial reservation was set up for delivery in Springfield, VA when in fact it should have been Washington DCMrJ [redacted] mentioned his location did not change the receiving location but believes Ms [redacted] entered the destinationNevertheless, he did issue a refund for the days of being late on delivery and an additional $in the interest of customer good faithThe refund for $should post on Ms***’s next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International

August 19, 2015Revdex.com ID#: 10740115U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] .Jason J [redacted] , our Traffic Manager for our South Eastern Wisconsin Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] and offered his apology as well as advised her of a refund for $as requested The refund was issued back to Ms [redacted] ’s Visa account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

I emailed the Revdex.com (at the email address [redacted] @ [redacted] .***) on 7/3/to give them an update on the situationIn that email I informed the Revdex.com I had gotten a response from U-Haul and was told I would get a refund, which I have already receivedso the issue has been closedThank you for your help in this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

August 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Karen D [redacted] , our Executive Assistant for our Fort Lauderdale Regional Office, followed up on the information Ms [redacted] provided She informed our office she sent Ms [redacted] an email with copies of the refund for the $Reservation Guarantee Fee back to her [redacted] account ending in 6126, the full refund of the rental in the amount of $issued to her [redacted] account ending in 6812, and a VIP Certificate for $that can be used toward a future purchase or rental on the many products and services U-Haul has to offer MsD [redacted] also explained the Promissory Note for $was canceled The refunds were issued on August 6th and should post on Ms [redacted] ’s next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

October 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] , whose name is on the rental contract Rosemarie O***, our Traffic Manager for our Northeastern Pennsylvania Regional Office, followed up on the information Ms [redacted] provided She informed our office she left a message for Ms [redacted] and MrDavenport requesting a return call to find out what size mattress bag they did not receive for a proper reimbursement MsO [redacted] also explained she issued a refund for the charges on the return end in the amount of $back to the [redacted] account listed on the contract The refund should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

July 9, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***[redacted] , our Executive Assistant for our [redacted] , [redacted] , [redacted] Regional Office, followed up on the information Ms [redacted] providedShe informed our office she contacted Ms [redacted] and offered her apologyShe also advised her of a refund for the fuel fee of $she issued back to her Visa accountThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

Thank you for your continued concern for our customer Ms***[redacted] , our Executive Assistant for our [redacted] Regional Office, reviewed Ms***’s recent comments to your officeShe relayed that our GM waived the cost of her Promissory Note of $alreadyThe total would have been $if Ms [redacted] paid the full amount she owedThe due date on Ms***’s contract was November 3, but she did not return until November 7thShe returned the truck without fuel, to the wrong drop off location and did not get charged the additional days she kept the equipmentWe only collected for one day rental, which came to $129.72, when in fact the total should have been $Ms [redacted] reiterated that no further adjustments will be issued.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International

The reason I emphatically did not accept this resolution was because it isnt fair of a complete and total misunderstanding and me being charged dollars when the vehicle was brought back on time, with the desired gas plus I had the damage waiver on itI will accept the charged but I would like HALF to dollars credited back to my checking accountThis has put me in a financial burden almost beyond repairThe manager [redacted] told me have fun going in debt while he charges my card and laughed about it, told me thats what I get for taking the rental out of state when my car almost came off the tow which I had to wait hours in Utah to get help from someone passing by because I have no serviceTHIS IS A PERSONAL VENDETTA AGAINST ME and if there can not be a resolution I will file a civil complaintThey could have negotiated or made a deal with me but they even told me I owe more dollars which all in total is 5000.00!!! They are just making up what they are trying to charge me and that coward [redacted] is a complete unprofessional jerk who does not know what was all said and the one recording that could have shown I did what I was suppose to do is missing (how convenient for them to rob me)Respectfully,

March 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Summer R***, our GM at U-Haul of North Federal, reviewed Mr [redacted] ’s recent comments and sent him the following email in response: You had the option to bring the car back to my location and the same person that went through it in Boulder would have been the one to go through it at my location but YOU wanted to take it to Boulder because you said you live there and it was much more convenientI just spoke with Mauricio and he said at most it was about an hour so I'm not sure how you wasted half a dayAs for the broken plastic, Mauricio also stated there was NOTHING broken so I'm considering this issue closedThank you We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

February 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr [redacted] providedShe advised our office when Mr [redacted] ’s concerns were initially brought to their attention, our Area Field Manager went to the U-Haul Dealership to check the tires as well as took photosOur Area Field Manager relayed that the tires in the pictures Mr [redacted] took did not match what is actually on the U-Haul vanMs [redacted] also pointed out that the bumper on the vehicle in Mr [redacted] ’s photo appears to be whiteThe bumper on the U-Haul van is blackThe van is a new vehicle with only 8,miles at time of rentalMr [redacted] drove milesThe tires are in perfect conditionOur Area Field Manager explained all this to Mr [redacted] in a professional manner without any implications Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

January 11, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Angelique F [redacted] , our Executive Assistant for ou [redacted] Regional Office, followed up on the information Mr [redacted] provided and sent him the following email on January 5th in response:Hello Mr [redacted] I wanted to thank you for taking the time to talk with me last night about the complaint that was put in, and also apologize for the inconvenience on your rentalI wanted to let you know that I have reviewed the file over with my MCP and we will be issuing you a $Reservation Guarantee todayThis will go back to the card we have on filePlease allow 3-business days for this to showIf you have any concerns please feel free to contact me at anytime as I have left you with my cell numberKind Regards, Angelique [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] tU-Haul International

When I received the call from Uhaul I relayed everything turned out okHowever, when I made the reservation weeks prior, and having been asked to change the location the day before and then again the day of and to go to a strangers houseTOTALLY UNACCEPTABLEWith week notice there should have been no problem picking up the truck I reserved at the location I choseThe only thing that was fine was that we ended up with a truck on the day we needed it

August 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Please be advised, in addition to our U-Haul trucks and trailers, we also rent pickup trucks and cargo vansWe lease these vehicles locallyThey are assigned to that specific location and cannot be rented one-way like our trucks and trailerThey rent in-town for a base rate per rental period plus mileage in comparison to our U-Haul trucks that can be rented one-way for a flat fee and includes a specific amount of days and miles to get to their destinationI apologize for any confusion or if our rates were not explained more clearly to Mr [redacted] .Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International Tell us why here

March 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] [redacted] ***, our Storage Manager for our Western Arizona Regional Office, reviewed the recent information Mr [redacted] providedShe advised our office a receipt was indeed sent to Mr [redacted] on February 18th and was not returnedShe will have our GM send another copy by *** We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International

I had been working with Jeff P [redacted] on the issue and trying to get a resolution for dispute on contract number [redacted] - Brain H [redacted] says I dropped truck at wrong location and is charging me instead of the which was the contract amount You had said you could not find where I called on Nov 4th Sat and got permission from Uhaul to drop the truck at that location I called sprint looked at my phone records online it shows I called ###-###-#### which is UHaul on Sat nov 4th at exactly 11:am and talked for mins I contacted Jeff P [redacted] UHaul dealer in town I rent a storage unit gave me his name Brian Hill is rude UHaul yesterday without authorization charged my credit card 629.80- I then called my credit card company today telling them I did not authorize paying UHaul anymore than my contact said which was amount I won't pay UHaul anything over this amount and credit card company will not pay it I would like this matter resolved I called and got permission to drop the truck off at the interstate drive location, I did everything I said I would Uhaul has lied to me twice saying they would send me transcript of my phone call Nov and they didn't send it Now you are saying you cannot even find where I called on Nov I have proof I called what number I called what day and what time I will not be charged an unfair and wrong amount I will pay UHaul and nothing more For the recordthis whole situation doesn't make the UHaul company look goodBrain H [redacted] knows trying to charge for a truck I rented drove two hours and dropped off at the right location the location I got permission to drop the truckj at, is outrageous.If you would like to call and discuss this farther you can call me- I tried to call John L [redacted] today but lady said he wasn't in today I would like this resolved,***