Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have yet to receive reimbursement and have contacted the LA office at ###-###-#### about the reimbursement but have yet to hear back.I've also contacted the appropriate regional CA office at ###-###-#### and spoke with [redacted] today (6/19), who was looking into the reimbursement process and said she would call with details.I look forward to receiving the reimbursement, which would be a positive step forward Regards, [redacted]
May 28, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Tom B***, our President for our North [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office he contacted Ms [redacted] and offered his apology for the inconvenience she experienced due to the unfortunate random act of break-inHe advised her he had contacted [redacted] Insurance Company and requested they expedite her claim for [redacted] Coverage of $1,MrB [redacted] also provided her with one month free storage in the interest of customer good faith and asked her to call him when she was planning on moving her stored belongings to Georgia and he would assist her with getting the right U-Haul equipment at the lowest cost Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Kevin G***, our GM for our U-Haul Moving and Storage of Historic Ybor City, followed up on the information Mr [redacted] provided He assured our office Mr [redacted] ’s claim with RepWest is currently being investigated for a resolution His claim number is [redacted] He also mentioned the full amount of the auto transport rental was refunded back to his [redacted] account The refund should post on his next credit card statement if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] , our [redacted] for U-Haul International, followed up on the information Mr [redacted] providedHe left phone messages for Mr [redacted] requesting a call back but has not received a return callHe recently also sent Mr [redacted] the following email and hopes to hear back soon: Mr [redacted] , I am the Customer Advocate for U-Haul InternationalI have left some messages for you to please call me on my toll-free line so that we can resolve this together in a few minutes of conversationThis toll-free line rings directly on my desk: ###-###-####Looking forward to talking to you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 29, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Area Field Manager for our Knoxville Regional Office, followed up on the information Mr [redacted] provided He informed our office he attempted to reach Mr [redacted] on four separate occasions He left a message with his telephone number requesting a return call but had not heard back In case Mr [redacted] misplaced Mr [redacted] ’s telephone number, he can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
July 20, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Jerry L***, our President for our Gulf Coast Texas Regional Office, followed up on the information Ms [redacted] provided He informed our office equipment to fill Ms [redacted] ’s reservation was located at two different locations, however, she opted to cancel the reservation as she did not wish to travel to secure the equipment needed for her move Unfortunately, we were not able to schedule pick up at her preferred pick up location because equipment was not available there Had we scheduled the equipment at a specific location and then did not have it available when she showed to pick up, Ms [redacted] would have been entitled to the $Reservation Guarantee Fee However, this was not the case and MrL [redacted] relayed she is not due a refund Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 16, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] ***The rental contract is listed under *** [redacted] .Katie L [redacted] , our Executive Assistant for our Western New York Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Good afternoon Mr***, I am reaching out to you in regards to the recent Revdex.com complaint you filed with our Tonawanda, NY locationI do apologize that you were not satisfied with the customer service you received from this locationPer your request I did review the camera footage and the breakdown is below8:am you pull in driving a red car 8:am you walk inside, the associate meets you at the doors and walks you to the counter where you start the rental paperwork 9:am associate walks to grab furniture pads and brings them with him to the truck 9:am associate puts the pads in the back of the truck 9:am associate pulls the truck to the front of the building and talks with you while sitting in the cab 9:am associate takes the window sign out the truck, brings to the back of building 9:am associate gets a dolly out of the cage 9:am associate walks the dolly to the truck and places in the box for you 9:am associate and you walk back inside and go the counter, associate does not turn his back to youCustomer does swipe card9:am you walks outside and go to your car, then you get in the truck 9:am you pull out of the parking lot I also spoke with the associate who took care of youHe state you did ask about there not being a dolly in the back of the truck and I see that it is not on contract but he explained that was because you did not state you needed it during the paperworkOften our customers will reserve pads and or dolly's during the reservation process just incase they need them but that does not mean they still want them when they pick up the truckDuring the paperwork we ask if you need dolly's or pads regardless if it is on your reservation incase you changed your mindRyan stated when he asked if you needed dolly's or pads your just stated you needed pads, did not comment on dolly's so he did not have that on that contractHis response to your inquiry about the dolly was simply him stating you did not request it when he asked, he understood it was on the reservation but you did not say you still wanted the dolly when he inquired about itNonetheless he grabbed you a dolly when you asked him about it outside and dispatched the dolly on its own rental contract, As a result of the confusion and misunderstandings I will issue a $gift certificate that is being emailed to this same email addressI understand you are disputing the entire amount of the rental but based upon my findings no refund is justifiedThe gift certificate is valid for years and can be used on any product we offer including hitches, propane, boxes, storage, or rentalsThank you, Katie L [redacted] Executive Assistant U-Haul Coof Western New York [redacted] ** *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive Assistant
March 26, 2015Revdex.com ID#: [redacted] , [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] recent information to our office[redacted] , our Executive Assistant for our [redacted] Regional Office, reviewed Ms [redacted] recent objectionShe relayed they gave Ms [redacted] plenty of time to unload her belongings from the U-Haul truck until it became necessary for U-Haul to remove her belongings and free our truckMs [redacted] also mentioned Ms [redacted] had the entire ignition replaced in the U-Haul truck instead of just having a new key made, which is why she had the $expensePlease be advised that our decision in the matter remains the same.Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
July 26, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Ms [redacted] provided He informed our office he advised Ms [redacted] her concerns were addressed and a refund for $1,was issued back to her Visa account on July 6th The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 20, [redacted] Thank you for your concern for our customer [redacted] [redacted] ***, our Field Manager for our Eastern Ontario Regional Office, followed up on the information [redacted] provided He informed our office a refund for the full amount of the rental was issued back to [redacted] Card account The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our Executive Assistant for our South Carolina Regional Office, followed up on the information Mr [redacted] providedHe informed our office Mr [redacted] was contacted and advised of a refund for $as an adjustment on his rentalThe refund was issued back to his Visa account and should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr*** [redacted] , our Executive Assistant for our [redacted] Office, followed up on the information Mr [redacted] providedShe informed our office a refund for the fuel will be issued to Mr [redacted] along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
December 10, 2015Revdex.com ID#: 10973511U-Haul Ref#: 1000751Thank you for your continued concern for our customer MrSalas.Jose A [redacted] our President for our [redacted] North Regional Office, reviewed Ms [redacted] recent comments to your office He advised our office the damage could not have happened when strapping the vehicle onto the U-Haul Tow-Dolly He explained the damage appears to have happened either loading or unloading the vehicleMrAl [redacted] relayed U-Haul is not responsible for the damage that occurred during this process.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
December 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , a Customer Service Coordinator, followed up on the information Mr [redacted] provided and sent him the following email in response:Mr [redacted] , We received your letter from the Revdex.comI have not been able to find a contract in your nameIs it someone else's name ? I also tried [redacted] ***Would you please give me the location where the equipment was picked up and returned, including city and stateThe contract number would also have all that informationWith the additional information I will be able to have the Regional President review your concernsThank you for your time [redacted] SrCustomer Service Coordinator Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] .Shirley J***, our Executive Assistant for our South Eastern Wisconsin Regional Office, followed up on the information Mr [redacted] providedPlease refer back to the information I provided in my original response to your officeThe truck was sold "as is" and Mr [redacted] was given a $discount to help with repairs when and if needed down the roadMr [redacted] test drove the truck before he purchased itAs with anything mechanical, when a problem arises, it will be when in useOur decision in the matter remains the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
May 24, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Fred W [redacted] our President for our Northern Alberta, Saskatchewan and Northwest Territories Regional Office, followed up on the information Mr [redacted] providedHe informed our office he spoke to Ms [redacted] and was able to reach an amicable resolutionHe relayed they had a productive conversation and discussed all the installs that could accommodate her vehicle and trouble areasHe offered his apology for the events that took place and Ms [redacted] relayed her satisfaction for the resolutionA refund for $was issued back to her [redacted] account and should post on her next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
July 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to [redacted] , Ms [redacted] ’s sonShe advised him she removed all late fees and accepted partial paymentThe remaining balance was worked out to be taken on July 21stThe storage account will eventually be transferred to Mr [redacted] ’s name and he requested the payment date be changed to the 21st of each month Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
November 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Shawn S***, our Field Manager for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr [redacted] provided He informed our office a refund for $has been issued to Mr [redacted] as requested Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
December 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** Joey C [redacted] , our President for our Richmond Regional Office, followed up on the information Ms [redacted] provided He informed our office he left a message for Ms [redacted] on her voicemail as well as with her mother requesting a return call to discuss her concerns He also mentioned Ms [redacted] had two storage units One was in lien status and the other was auctioned due to the account being delinquent He assured our office proper steps were followed before the auction took place MrC [redacted] hopes to hear back from Ms [redacted] soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 6, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] - [redacted] [redacted] ***, our President for our Fort Worth Regional Office, followed up on the information Mrs [redacted] - [redacted] providedHe informed our office he was able to reach an amicable resolution and has written off the current charges, or $218, making their next payment due on November 15th Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have yet to receive reimbursement and have contacted the LA office at ###-###-#### about the reimbursement but have yet to hear back.I've also contacted the appropriate regional CA office at ###-###-#### and spoke with [redacted] today (6/19), who was looking into the reimbursement process and said she would call with details.I look forward to receiving the reimbursement, which would be a positive step forward Regards, [redacted]
May 28, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Tom B***, our President for our North [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office he contacted Ms [redacted] and offered his apology for the inconvenience she experienced due to the unfortunate random act of break-inHe advised her he had contacted [redacted] Insurance Company and requested they expedite her claim for [redacted] Coverage of $1,MrB [redacted] also provided her with one month free storage in the interest of customer good faith and asked her to call him when she was planning on moving her stored belongings to Georgia and he would assist her with getting the right U-Haul equipment at the lowest cost Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Kevin G***, our GM for our U-Haul Moving and Storage of Historic Ybor City, followed up on the information Mr [redacted] provided He assured our office Mr [redacted] ’s claim with RepWest is currently being investigated for a resolution His claim number is [redacted] He also mentioned the full amount of the auto transport rental was refunded back to his [redacted] account The refund should post on his next credit card statement if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] , our [redacted] for U-Haul International, followed up on the information Mr [redacted] providedHe left phone messages for Mr [redacted] requesting a call back but has not received a return callHe recently also sent Mr [redacted] the following email and hopes to hear back soon: Mr [redacted] , I am the Customer Advocate for U-Haul InternationalI have left some messages for you to please call me on my toll-free line so that we can resolve this together in a few minutes of conversationThis toll-free line rings directly on my desk: ###-###-####Looking forward to talking to you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 29, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Area Field Manager for our Knoxville Regional Office, followed up on the information Mr [redacted] provided He informed our office he attempted to reach Mr [redacted] on four separate occasions He left a message with his telephone number requesting a return call but had not heard back In case Mr [redacted] misplaced Mr [redacted] ’s telephone number, he can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
July 20, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Jerry L***, our President for our Gulf Coast Texas Regional Office, followed up on the information Ms [redacted] provided He informed our office equipment to fill Ms [redacted] ’s reservation was located at two different locations, however, she opted to cancel the reservation as she did not wish to travel to secure the equipment needed for her move Unfortunately, we were not able to schedule pick up at her preferred pick up location because equipment was not available there Had we scheduled the equipment at a specific location and then did not have it available when she showed to pick up, Ms [redacted] would have been entitled to the $Reservation Guarantee Fee However, this was not the case and MrL [redacted] relayed she is not due a refund Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 16, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] ***The rental contract is listed under *** [redacted] .Katie L [redacted] , our Executive Assistant for our Western New York Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Good afternoon Mr***, I am reaching out to you in regards to the recent Revdex.com complaint you filed with our Tonawanda, NY locationI do apologize that you were not satisfied with the customer service you received from this locationPer your request I did review the camera footage and the breakdown is below8:am you pull in driving a red car 8:am you walk inside, the associate meets you at the doors and walks you to the counter where you start the rental paperwork 9:am associate walks to grab furniture pads and brings them with him to the truck 9:am associate puts the pads in the back of the truck 9:am associate pulls the truck to the front of the building and talks with you while sitting in the cab 9:am associate takes the window sign out the truck, brings to the back of building 9:am associate gets a dolly out of the cage 9:am associate walks the dolly to the truck and places in the box for you 9:am associate and you walk back inside and go the counter, associate does not turn his back to youCustomer does swipe card9:am you walks outside and go to your car, then you get in the truck 9:am you pull out of the parking lot I also spoke with the associate who took care of youHe state you did ask about there not being a dolly in the back of the truck and I see that it is not on contract but he explained that was because you did not state you needed it during the paperworkOften our customers will reserve pads and or dolly's during the reservation process just incase they need them but that does not mean they still want them when they pick up the truckDuring the paperwork we ask if you need dolly's or pads regardless if it is on your reservation incase you changed your mindRyan stated when he asked if you needed dolly's or pads your just stated you needed pads, did not comment on dolly's so he did not have that on that contractHis response to your inquiry about the dolly was simply him stating you did not request it when he asked, he understood it was on the reservation but you did not say you still wanted the dolly when he inquired about itNonetheless he grabbed you a dolly when you asked him about it outside and dispatched the dolly on its own rental contract, As a result of the confusion and misunderstandings I will issue a $gift certificate that is being emailed to this same email addressI understand you are disputing the entire amount of the rental but based upon my findings no refund is justifiedThe gift certificate is valid for years and can be used on any product we offer including hitches, propane, boxes, storage, or rentalsThank you, Katie L [redacted] Executive Assistant U-Haul Coof Western New York [redacted] ** *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive Assistant
March 26, 2015Revdex.com ID#: [redacted] , [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] recent information to our office[redacted] , our Executive Assistant for our [redacted] Regional Office, reviewed Ms [redacted] recent objectionShe relayed they gave Ms [redacted] plenty of time to unload her belongings from the U-Haul truck until it became necessary for U-Haul to remove her belongings and free our truckMs [redacted] also mentioned Ms [redacted] had the entire ignition replaced in the U-Haul truck instead of just having a new key made, which is why she had the $expensePlease be advised that our decision in the matter remains the same.Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
July 26, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Ms [redacted] provided He informed our office he advised Ms [redacted] her concerns were addressed and a refund for $1,was issued back to her Visa account on July 6th The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 20, [redacted] Thank you for your concern for our customer [redacted] [redacted] ***, our Field Manager for our Eastern Ontario Regional Office, followed up on the information [redacted] provided He informed our office a refund for the full amount of the rental was issued back to [redacted] Card account The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our Executive Assistant for our South Carolina Regional Office, followed up on the information Mr [redacted] providedHe informed our office Mr [redacted] was contacted and advised of a refund for $as an adjustment on his rentalThe refund was issued back to his Visa account and should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr*** [redacted] , our Executive Assistant for our [redacted] Office, followed up on the information Mr [redacted] providedShe informed our office a refund for the fuel will be issued to Mr [redacted] along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
December 10, 2015Revdex.com ID#: 10973511U-Haul Ref#: 1000751Thank you for your continued concern for our customer MrSalas.Jose A [redacted] our President for our [redacted] North Regional Office, reviewed Ms [redacted] recent comments to your office He advised our office the damage could not have happened when strapping the vehicle onto the U-Haul Tow-Dolly He explained the damage appears to have happened either loading or unloading the vehicleMrAl [redacted] relayed U-Haul is not responsible for the damage that occurred during this process.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
December 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , a Customer Service Coordinator, followed up on the information Mr [redacted] provided and sent him the following email in response:Mr [redacted] , We received your letter from the Revdex.comI have not been able to find a contract in your nameIs it someone else's name ? I also tried [redacted] ***Would you please give me the location where the equipment was picked up and returned, including city and stateThe contract number would also have all that informationWith the additional information I will be able to have the Regional President review your concernsThank you for your time [redacted] SrCustomer Service Coordinator Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] .Shirley J***, our Executive Assistant for our South Eastern Wisconsin Regional Office, followed up on the information Mr [redacted] providedPlease refer back to the information I provided in my original response to your officeThe truck was sold "as is" and Mr [redacted] was given a $discount to help with repairs when and if needed down the roadMr [redacted] test drove the truck before he purchased itAs with anything mechanical, when a problem arises, it will be when in useOur decision in the matter remains the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
May 24, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Fred W [redacted] our President for our Northern Alberta, Saskatchewan and Northwest Territories Regional Office, followed up on the information Mr [redacted] providedHe informed our office he spoke to Ms [redacted] and was able to reach an amicable resolutionHe relayed they had a productive conversation and discussed all the installs that could accommodate her vehicle and trouble areasHe offered his apology for the events that took place and Ms [redacted] relayed her satisfaction for the resolutionA refund for $was issued back to her [redacted] account and should post on her next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
July 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to [redacted] , Ms [redacted] ’s sonShe advised him she removed all late fees and accepted partial paymentThe remaining balance was worked out to be taken on July 21stThe storage account will eventually be transferred to Mr [redacted] ’s name and he requested the payment date be changed to the 21st of each month Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
November 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Shawn S***, our Field Manager for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr [redacted] provided He informed our office a refund for $has been issued to Mr [redacted] as requested Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
December 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** Joey C [redacted] , our President for our Richmond Regional Office, followed up on the information Ms [redacted] provided He informed our office he left a message for Ms [redacted] on her voicemail as well as with her mother requesting a return call to discuss her concerns He also mentioned Ms [redacted] had two storage units One was in lien status and the other was auctioned due to the account being delinquent He assured our office proper steps were followed before the auction took place MrC [redacted] hopes to hear back from Ms [redacted] soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 6, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] - [redacted] [redacted] ***, our President for our Fort Worth Regional Office, followed up on the information Mrs [redacted] - [redacted] providedHe informed our office he was able to reach an amicable resolution and has written off the current charges, or $218, making their next payment due on November 15th Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International