April 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms*** [redacted] , our President for our Tidewater Regional Office, reviewed Ms***’s recent commentsHe informed our office their decision in the matter remains the sameHe mentioned Ms [redacted] has been found to change her story when the facts disprove her claimHe also added she was only charged for what was used We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
May 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Ross P***, our GM for our U-Haul Moving and Storage of Greensburg, followed up on the information Ms [redacted] provided and sent her the following email in response: [redacted] , I am very sorry for the mistake in our computer systemI have processed a refund to the CC from the rental for the amount of $It may take a few business days for the refund to post to your accountOnce again I am very sorry for this and if you require any further assistance with this please let me knowThanks, Ross P [redacted] GM ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
July 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr [redacted] providedShe explained the hold on Mr [redacted] ’s credit card dropped a few days after it was put on by his bankOnly the rental fee of $posted to his accountA refund for the ball in the amount of $was issued back to the same [redacted] account on July 4th and should post on his next credit card statementAny further reimbursement is not warranted as the U-Haul equipment was used for its intended purpose Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
December 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Craig W***, our President for our Northern Indiana and South Cook County Regional Office, followed up on the information Ms [redacted] provided He informed our office he has left messages and sent an email to Ms [redacted] requesting a return call but has not heard back MrW [redacted] would like the opportunity to personally address her concerns and hopes to hear back soon if not already He can be reached at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 1, 2015Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted] well the President in our [redacted] , GA Regional Office contacted Ms [redacted] and apologized for the runaround she received when trying to get her U-boxes delivered.Mr [redacted] well processed a credit of $to Ms, [redacted] Card for her inconveniences, This credit should appear on her next credit card statement,Our customers are very important ro us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-haul International
October 31, 2014 BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. ***. [redacted] , our Executive Assistant for our New Hampshire and Maine Regional Office, reviewed Mr. ***’s recent comments to your office and sent him another email in response: Dear Mr. ***, My name is [redacted] and I am responding to your rebuttal letter to the BBB. I have refunded your credit card for the hitch installation, for a total of $308.85. You may have already received an email receipt showing the refund. Thank you for allowing us the opportunity to work with you. I sincerely apologize that this experience has left you not wanting to use our organization in the future. Please keep the VIP certificate, you may need a propane tank or two filled in the future. Thank you, [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
January 22, 2015BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] . [redacted] , our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the information [redacted] provided. She... informed our office she spoke to [redacted] and discussed his concerns. [redacted] assured him they would not sell his belongings and he could come and get them at any time. [redacted] relayed he would check with his wife and that he would also need to rent a truck to move his items to [redacted] . [redacted] requested he contact her back to set up the move out.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
October 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mrand Mrs*** Please be assured Mrand Mrs***’ concerns have been reviewed on more than one occasion and were forwarded to our Regional Office responsible for our U-Haul at Spruce Hills location We realize there is never an excuse for rudeness and we want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul Proper steps have been taken to prevent the situation from happening again Other than the refund already issued, no further monetary reimbursement will be forthcoming However, as we value Mrand Mrs [redacted] as customers, I took the liberty of sending them a $VIP Certificate by email that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
This is an incorrect statement from U-haul I submitted my customs paperwork on the day of the move to the shipping location and asked for clarification as to whether the documentation was sufficient I was not told the paperwork was incorrect until after the latest date I was told the box was to be shipped That was a week after submitting my initial complaint to the Revdex.com And I was not contacted to regarding the location and status of my reservation until filing a complaint with Uhaul Of which I was told I would be getting $50/day for each business day my box was not delivered And finally I was told I would be compensated $for the delivery of my box to my storage location after having paid the initial delivery costs I did not say I was satisfied as I have not received the box and was told it was not to be delivered until another week after the last delivery date I was promised Now I have to take time away from work to receive the box on 7/6/2016, at which time I will be losing $55/hr, my rate for freelance work Today I checked the status of the box and uhaul reports on its site it has been delivered to Van Nuys, but still won't be delivering it to me until 7/6/ I expect to receive the $50/day up to 6/24/and reimbursed for the Uhaul van I have rented on 6/25/to avoid taking time away from work to get my belongings into the storage unit I find it ridiculous the uhaul site keeps updating with the dates changing to later and later
July 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] Omar S [redacted] , our GM for our U-Haul Moving and Storage of Elizabeth, followed up on the information Mr [redacted] provided He informed our office Mr [redacted] was happy with the new shipper provided for his moveOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
November 20, Revdex.com ID# [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our President for our Orlando Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: Dear Ms [redacted] , I have been trying to contact you about the Revdex.com letter sentYour cell phone number says you are not accepting calls at this time and does not allow a voicemailPlease contact me at your earliest convenience to discuss your storage room that has now moved into lien statusThank you, [redacted] ###-###-#### Please be advised that the storage contract Ms [redacted] signed states failure to pay on the due date will result in: $late-fee chargedDenied access to your room $pre-lien fee charged days after the due date $lien processing feeAssessment of a lien and sales of stored goods Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 8, 2017 BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] . Shanell B [redacted] , our GM for our U-Haul Moving and Storage of Parkslope, followed up on the information Ms. [redacted] provided. She informed our office she... contacted Ms. [redacted] and offered an apology for the inconvenience she experienced. Ms. [redacted] has agreed to forward the invoices for the repairs for further review. Ms. B [redacted] will then contact Ms. [redacted] back to discuss a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International
August 22, 2017BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] .Adam S***, our GM for our U-Haul Moving and Storage at Downtown Campus, followed up on the information Ms. [redacted] provided. He informed our office a refund for $118.16 was issued back to... her American Express account as an adjustment. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here...
October 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted] , whose name is on the rental agreementJody P***, our Executive Assistant for our Southern Minnesota Regional Office, reviewed Ms [redacted] ’s recent commentsShe relayed Mr [redacted] was happy with the resolution when she spoke to him directlyMs [redacted] is upset with our policy that the card holder must be present if they choose to use their credit card for paymentThis policy is in place to protect our customer as well as ensure we receive paymentMsP [redacted] stated she did not previously relay anything that was not trueWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
May 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our Coastal [redacted] Regional Office, followed up on the information Mr [redacted] providedHe left a message for Mr [redacted] explaining he was charged an extra fee for dropping at a wrong destinationMr [redacted] signed a contract for an in-town move but took the auto-transport one-way, which caused the extra chargeMr [redacted] also relayed that a refund for the $Reservation Guarantee Fee was issued back Mr [redacted] ’s [redacted] accountThe refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
May 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Mike Mann, our Executive Assistant for our Ohio Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: David, I have read your concern regarding your recent U-Haul RentalI have issued the $refund as you have requestedYou should see the credit to the card used for the rental in 3-business daysI also emailed you a receipt for your recordsSorry for the miscommunication on our end with checking the fuel levelI will work with the moving center to improve this areaPlease feel free to contact me with any questions you may haveMike M [redacted] Executive Assistant U-Haul of Ohio [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
To AllMy rebuttal is:I was offered nothing What I got was a phone call from Tony! The same employee that called me a liar, stated I was "full of crap", who changed my reservation times without my knowledge and then who had the nerve to call me on that day and tell me that since my reservation was not cancelled, he was going to charge me a $cancellation fee!!Plus, I asked to be contacted via email when I filled my complaint I am not speaking with Tony There has to be someone else who can assist me I do not trust, nor respect a liar I know there is someone over him When I moved into the area he was being trained by the actual owner of that location[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We incurred additional expenses, stress and inconvenience as a result of Uhaul's inability first to deliver to the proper island, then secondly, failure to take ownership of having it delivered to the right place, and third the prolonged delay in getting this resolved (Uboxes arrived in Maui on November 13, and we finally we're able to get possession on December 16th Even allowing for reasonable delays (original delivery date was to November 26th), it is ridiculous that Uhaul acted in the way they did It took many phone calls, emails and texts to get this resolvedIt was only after I hired a third party mover to assist me that I was able to "liberate" our belongings directly at the harbor Throughout all of this, Uhaul demonstrated a lack of responsibilityWhat I want is for Uhaul to compensate us $for the additional cost of hiring a mover The Royal Hawaiian solution they proposed was not tenable as Royal Hawaiian had neither the means nor the desire to assist us Regards, [redacted]
May 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our Ms [redacted] Our GM for our U-Haul Moving and Storage at Capital Blvdleft a message for Ms [redacted] advising her that he would be willing to provide her with one month of free storage as a customer courtesy if she still needed her unit We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
April 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms*** [redacted] , our President for our Tidewater Regional Office, reviewed Ms***’s recent commentsHe informed our office their decision in the matter remains the sameHe mentioned Ms [redacted] has been found to change her story when the facts disprove her claimHe also added she was only charged for what was used We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
May 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Ross P***, our GM for our U-Haul Moving and Storage of Greensburg, followed up on the information Ms [redacted] provided and sent her the following email in response: [redacted] , I am very sorry for the mistake in our computer systemI have processed a refund to the CC from the rental for the amount of $It may take a few business days for the refund to post to your accountOnce again I am very sorry for this and if you require any further assistance with this please let me knowThanks, Ross P [redacted] GM ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
July 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr [redacted] providedShe explained the hold on Mr [redacted] ’s credit card dropped a few days after it was put on by his bankOnly the rental fee of $posted to his accountA refund for the ball in the amount of $was issued back to the same [redacted] account on July 4th and should post on his next credit card statementAny further reimbursement is not warranted as the U-Haul equipment was used for its intended purpose Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
December 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Craig W***, our President for our Northern Indiana and South Cook County Regional Office, followed up on the information Ms [redacted] provided He informed our office he has left messages and sent an email to Ms [redacted] requesting a return call but has not heard back MrW [redacted] would like the opportunity to personally address her concerns and hopes to hear back soon if not already He can be reached at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 1, 2015Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted] well the President in our [redacted] , GA Regional Office contacted Ms [redacted] and apologized for the runaround she received when trying to get her U-boxes delivered.Mr [redacted] well processed a credit of $to Ms, [redacted] Card for her inconveniences, This credit should appear on her next credit card statement,Our customers are very important ro us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-haul International
October 31, 2014 BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. ***. [redacted] , our Executive Assistant for our New Hampshire and Maine Regional Office, reviewed Mr. ***’s recent comments to your office and sent him another email in response: Dear Mr. ***, My name is [redacted] and I am responding to your rebuttal letter to the BBB. I have refunded your credit card for the hitch installation, for a total of $308.85. You may have already received an email receipt showing the refund. Thank you for allowing us the opportunity to work with you. I sincerely apologize that this experience has left you not wanting to use our organization in the future. Please keep the VIP certificate, you may need a propane tank or two filled in the future. Thank you, [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
January 22, 2015BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] . [redacted] , our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the information [redacted] provided. She... informed our office she spoke to [redacted] and discussed his concerns. [redacted] assured him they would not sell his belongings and he could come and get them at any time. [redacted] relayed he would check with his wife and that he would also need to rent a truck to move his items to [redacted] . [redacted] requested he contact her back to set up the move out.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
October 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mrand Mrs*** Please be assured Mrand Mrs***’ concerns have been reviewed on more than one occasion and were forwarded to our Regional Office responsible for our U-Haul at Spruce Hills location We realize there is never an excuse for rudeness and we want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul Proper steps have been taken to prevent the situation from happening again Other than the refund already issued, no further monetary reimbursement will be forthcoming However, as we value Mrand Mrs [redacted] as customers, I took the liberty of sending them a $VIP Certificate by email that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
This is an incorrect statement from U-haul I submitted my customs paperwork on the day of the move to the shipping location and asked for clarification as to whether the documentation was sufficient I was not told the paperwork was incorrect until after the latest date I was told the box was to be shipped That was a week after submitting my initial complaint to the Revdex.com And I was not contacted to regarding the location and status of my reservation until filing a complaint with Uhaul Of which I was told I would be getting $50/day for each business day my box was not delivered And finally I was told I would be compensated $for the delivery of my box to my storage location after having paid the initial delivery costs I did not say I was satisfied as I have not received the box and was told it was not to be delivered until another week after the last delivery date I was promised Now I have to take time away from work to receive the box on 7/6/2016, at which time I will be losing $55/hr, my rate for freelance work Today I checked the status of the box and uhaul reports on its site it has been delivered to Van Nuys, but still won't be delivering it to me until 7/6/ I expect to receive the $50/day up to 6/24/and reimbursed for the Uhaul van I have rented on 6/25/to avoid taking time away from work to get my belongings into the storage unit I find it ridiculous the uhaul site keeps updating with the dates changing to later and later
July 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] Omar S [redacted] , our GM for our U-Haul Moving and Storage of Elizabeth, followed up on the information Mr [redacted] provided He informed our office Mr [redacted] was happy with the new shipper provided for his moveOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
November 20, Revdex.com ID# [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our President for our Orlando Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: Dear Ms [redacted] , I have been trying to contact you about the Revdex.com letter sentYour cell phone number says you are not accepting calls at this time and does not allow a voicemailPlease contact me at your earliest convenience to discuss your storage room that has now moved into lien statusThank you, [redacted] ###-###-#### Please be advised that the storage contract Ms [redacted] signed states failure to pay on the due date will result in: $late-fee chargedDenied access to your room $pre-lien fee charged days after the due date $lien processing feeAssessment of a lien and sales of stored goods Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 8, 2017 BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] . Shanell B [redacted] , our GM for our U-Haul Moving and Storage of Parkslope, followed up on the information Ms. [redacted] provided. She informed our office she... contacted Ms. [redacted] and offered an apology for the inconvenience she experienced. Ms. [redacted] has agreed to forward the invoices for the repairs for further review. Ms. B [redacted] will then contact Ms. [redacted] back to discuss a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International
August 22, 2017BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] .Adam S***, our GM for our U-Haul Moving and Storage at Downtown Campus, followed up on the information Ms. [redacted] provided. He informed our office a refund for $118.16 was issued back to... her American Express account as an adjustment. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here...
October 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted] , whose name is on the rental agreementJody P***, our Executive Assistant for our Southern Minnesota Regional Office, reviewed Ms [redacted] ’s recent commentsShe relayed Mr [redacted] was happy with the resolution when she spoke to him directlyMs [redacted] is upset with our policy that the card holder must be present if they choose to use their credit card for paymentThis policy is in place to protect our customer as well as ensure we receive paymentMsP [redacted] stated she did not previously relay anything that was not trueWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
May 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our Coastal [redacted] Regional Office, followed up on the information Mr [redacted] providedHe left a message for Mr [redacted] explaining he was charged an extra fee for dropping at a wrong destinationMr [redacted] signed a contract for an in-town move but took the auto-transport one-way, which caused the extra chargeMr [redacted] also relayed that a refund for the $Reservation Guarantee Fee was issued back Mr [redacted] ’s [redacted] accountThe refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
May 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Mike Mann, our Executive Assistant for our Ohio Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: David, I have read your concern regarding your recent U-Haul RentalI have issued the $refund as you have requestedYou should see the credit to the card used for the rental in 3-business daysI also emailed you a receipt for your recordsSorry for the miscommunication on our end with checking the fuel levelI will work with the moving center to improve this areaPlease feel free to contact me with any questions you may haveMike M [redacted] Executive Assistant U-Haul of Ohio [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
To AllMy rebuttal is:I was offered nothing What I got was a phone call from Tony! The same employee that called me a liar, stated I was "full of crap", who changed my reservation times without my knowledge and then who had the nerve to call me on that day and tell me that since my reservation was not cancelled, he was going to charge me a $cancellation fee!!Plus, I asked to be contacted via email when I filled my complaint I am not speaking with Tony There has to be someone else who can assist me I do not trust, nor respect a liar I know there is someone over him When I moved into the area he was being trained by the actual owner of that location[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We incurred additional expenses, stress and inconvenience as a result of Uhaul's inability first to deliver to the proper island, then secondly, failure to take ownership of having it delivered to the right place, and third the prolonged delay in getting this resolved (Uboxes arrived in Maui on November 13, and we finally we're able to get possession on December 16th Even allowing for reasonable delays (original delivery date was to November 26th), it is ridiculous that Uhaul acted in the way they did It took many phone calls, emails and texts to get this resolvedIt was only after I hired a third party mover to assist me that I was able to "liberate" our belongings directly at the harbor Throughout all of this, Uhaul demonstrated a lack of responsibilityWhat I want is for Uhaul to compensate us $for the additional cost of hiring a mover The Royal Hawaiian solution they proposed was not tenable as Royal Hawaiian had neither the means nor the desire to assist us Regards, [redacted]
May 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our Ms [redacted] Our GM for our U-Haul Moving and Storage at Capital Blvdleft a message for Ms [redacted] advising her that he would be willing to provide her with one month of free storage as a customer courtesy if she still needed her unit We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International