Bieri Plumbing and Heating

Hello,We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear
understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at ***Thank you and have a wonderful daySincerely, ***Compliance

Complaint: ***
I am rejecting this response because: I want the rechargeable phone battery that I won with the bid of $0.86, I want to keep the $bid package that I purchased to bid with which was my first beginners package purchase which they required, I want my $back that they took out of my account without my permission or knowledge which there was no notification about, that's want I want because I would like to keeping using QuiBids, but if they refuse to give back my money then I will file in small claims court for all my money back plus pain and suffering and mental anquiest and will move on and never use QuiBids again and let all my friends and relatives know how Quibids take your money out of your bank account if u purchase anything or not if u just registerThank You for Your time *** ** ***
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/17) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyI went ahead and refunded the $back to your financial institution
Please allow 1-business days for the funds to post back to your accountWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***
I am rejecting this response because: I am missing from my account the very mintue I had sign up, I had no option to choose for myself because the button was already selected for meI took a screen shot of a sign up page for quibids and I it was so small that I didnt see itI believe this website used information and I was lead to believe something else then what they actual offI am very upset because this website took my last bucks and I have no way to buy groceries or anything to survive on till next pay day
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/11) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just reading your response shows how confusing this QuiBids business/process is, I cannot even understand the double-talking response to my complaint, much less how the bidding process worksMaybe much younger people can, but surely not myselfI think you are taking advantage of people who are elderly and who cannot follow the process easily by making it so complicatedI have filed this complaint against you hoping you would refund my $60.00, but your response indicates that you are not going toSo my complaint against you still stands
Final Business Response /* (4000, 9, 2016/01/18) */
Thank you for your emailPlease contact our Compliance Department at *** so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response /* (1000, 5, 2015/07/14) */
Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello ***, Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in
place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day. Sincerely, ***Compliance

Hello, Thank you for your email. In the previous email before, we can not charge your credit card without your authorization. The file document below is showing the screen where you enter your credit card to purchase bids, and you can not pass this screen to bid without purchasing bids. If you have any more questions feel free to give us a call. Thank you and have a great day. Sincerely, ***Compliance

Initial Business Response /* (1000, 5, 2015/09/24) */
Thank you for your emailPlease contact our Compliance Department at *** so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response /* (1000, 5, 2015/11/02) */
Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response /* (1000, 5, 2016/01/27) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It did not inform me of a $charge being made to my cardI would have never agreed to this! This is a scam and I will not accept thisI demand a refund since it did NOT say they were going to charge my card $That is a lie!
Final Business Response /* (4000, 9, 2016/02/01) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not idealWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made

Initial Business Response /* (1000, 5, 2015/08/19) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our websiteWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
QuiBids is incorrectThere are two steps to registerThe first is choosing your username/password/email addressThe second step is where they get youThe next page you come to is where it says to start bidding just scroll downThere you are REQUIRED to enter your credit card information to proceed and says nothing regarding that you are buying the $bid pack other than you can buy oneBut once you put in your credit card info to proceed you are automatically charged the $but without you realizing itUpon further investigation of my own you cannot bypass the second step of entering your credit card info and unknowingly purchasing an unwanted $bid pack unless you close the web page and go back to the initial QuiBids website login pageThis is unethical business practice if you ask meI will not accept a response from QuiBids unless its a full refund of the $
Final Business Response /* (4000, 9, 2015/08/24) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made

Initial Business Response /* (1000, 5, 2016/01/20) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are no clear in the function of their web site and I would have never just given them my money I could have went on ebayI want my money refunded; How can they stay in business? How is this legal?
Final Business Response /* (4000, 9, 2016/01/20) */
Thank you for your emailPlease contact our Compliance Department at *** so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Hello, You may visit QuiBids at any time without intentionally revealing any personal information about yourselfHowever, when you visit our website, we may collect and store your computer and connection information, statistics on page views, traffic to and from QuiBids, advertisement data, IP
address and standard web log information and information from other companies, such as demographic and navigation data. For you to actively participate in QuiBids we do need some of your personal informationOnce you provide us with your required personal information, you are no longer anonymousIn providing us with your personal information, you consent to the transfer and storage of such information on our servers.When you register on QuiBids, we will collect the following required information: email address, first and last name, date of birth, and password; all transactional information based on your activities on QuiBids; shipping, billing and other information relating to any purchase or shipping; any correspondence sent to us; financial information, such as your credit card information; and other supplemental information from third parties. If you have any other questions feel free to contact us. Thank you and have a great day. Sincerely, ***Compliance

Hello, Thank you for your email. I went ahead and refunded the account the $60. Please allow 1-business days for the funds to post back to your financial institution. If you have any other questions feel free to contactus. Thank you and have a great
day. Sincerely, ***Compliance

Initial Business Response /* (1000, 5, 2016/01/06) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Hello,Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day. Sincerely,***Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for your email. http://www.quibids.com/en/quibids101/blog/12-How-does-QuiBids-work explains how the auction process works. It's available on the website and we recommend every customer read the terms and conditions before signing up. If you have any other questions feel free to contact me. Thank you and have a great day. Sincerely, ***Compliance

Initial Business Response /* (1000, 8, 2015/08/06) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and
received a refund for all unused bids on July 20, totaling $We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (2000, 10, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I only accept their response for right now because I am fed up with them