Bieri Plumbing and Heating

Complaint: ***
I am rejecting this response because: I want a refund and the is no phone number to callPeriod give me my money
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/15) */
We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card
information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is 'not' made clear how this sight works as is obvious from other complaintsWhy would I spend $on items I could have purchased at Wal-Mart or similar store for $- $30.00? It's not logical and certainly not common senseI will send these items back to them for a refundIt is true also what others have said about time being added on instantly when the bid is ending, so you have very small chance of winningMy opinion is this is a company that needs to be looked into as far as fair practices, and/or misleading consumersI do NOT accept the explanation given
Final Business Response /* (4000, 9, 2015/10/20) */
Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Hello,Thank you for your email. 1-855-Quibids or 405-253-are the correct phone numbers. The office hours are M-F 8am to 5pm CST. Thank you and have a great day. Sincerely, ***Compliance

Hello, Thank you for your email. Our records show that the Wal-mart gift cards are processed to be shipped out. All other items since January have been shipped to the accounts address. Thank you and have a great day. Sincerely, ***Compliance

Hello,Thank you for your email. If you will have your bank give me a call at ***, I'll get this situation resolved as soon as possible. Thank you and have a great day. Sincerely,***Compliance

Initial Business Response /* (1000, 5, 2015/06/26) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyUpon signing up for a membership on our site you were asked to read our
'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions.We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Complaint: ***
I am rejecting this response because: my resolution is to totally negate this deal by returning the iPad and getting a full refund of bids on QuibidsApproximately $Their resolution was for me to return the iPad and they would refund me $I believe the site fraudulently denied me biddingThe bidding for that auction stopped shortly after that with the winner saving 68% off the priceI will participate in mediation to resolve this matter.Is there another government agency that regulates this type of activity? Federal Trade Commission?
Sincerely,
*** ***

Hello,Thank you for your email. The remaining bids on the account have been refunded which is $48.00. The item you won is still processing, but if you would like that cancelled I will refund that as well. If you have any other questions feel free to contact us. Thank you and
have a great day. Sincerely, ***Compliance

Hello, Thank you for your email. Our records show that a refund of $was process 9-25-17. Please verify with your financial institution. If you have any other questions feel free to contact me. Thank you and have a great day. Sincerely, ***Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Final Consumer Response /* (2000, 5, 2015/08/31) */
My name is *** ***I filed a complaint with your office about QuibidsI wanted to let you know that I filed a dispute with my bank and had my debit card cancelled so that Quibids cannot take the $from my bank accountThe
$was credited to my account so I am not out any moneyThe information you may need is belowI still feel that you need to talk with Quibids and tell them that they need to be more clear about the sign up process and to make it clear when you sign up that the customer is purchasing something so that this will not happen again with someone else
Thanks,
*** ***

Initial Business Response /* (1000, 5, 2015/08/18) */
Unfortunately you filed a chargeback against our companyWhen this happens, we automatically assume that it is credit card fraudAny and all accounts are permanently disabledYou were also warned of re-selling our products and you
continued to do soWhen our vendors contact us about customer re-selling, we issue the customer one warning to stop re-sellingYou did not abide by the rules therefore you were also shut down and all items and remaining bids were refunded back to youIf you have any other questions feel free to contact us
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DID NOT file chargeback, that is 100% a lieI was NOT warned about my selling practices and that is also 100% a lieYou say I filed a chargeback? Fine, tell me who I bank with, surely they would call you and advise you of me filing a charge back, right....RIGHT? You say you refunded me? That is 100% a lie, I have not received any refundsI want my items shipped or you will potentially face a lower grade from the Revdex.com and I will file a small claims caseYou guys are in the wrong and are being VERY dishonestI was a customer since 2010, you would think you guys could at least be truthful with meThe ball is in your court at this point and I hope you make the right choiceI will drop the Revdex.com case if you ship my items that I won; this is the only thing I am wanting
Final Business Response /* (4000, 9, 2015/08/20) */
Thank you for your emailPlease contact our Compliance Department at *** so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Final Consumer Response /* (4200, 11, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is a canned reply that is irrelevant to what I written in my last statementI am going to assume they didn't read the response and had the reply auto sentI just want my wins and I will close this case

Initial Business Response /* (1000, 5, 2015/07/01) */
Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the
interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have still failed to confirm or deny that they are the originator of the emails, or contract with people responsible for them
The fact that this is seemingly canned response only indicates further that they are not even interested in understanding what the complaint is actually about
Further, it seems they are uninterested in the fact that some 3rd party may potentially be fraudulently misrepresenting them
And the Revdex.com should be aware that QuiBids is claiming they have an "A" rating from you when they do notSee their Google+ page:
https://plus.google.com/+quibids/posts
Final Business Response /* (4000, 9, 2015/07/07) */
Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Hello,After reviewing your account it appears that you have requested and received a refund for all unused bids on March 11, totaling $60.00. If you any other questions feel free to contact us. Thank you and have a great day.Sincerely,***Compliance

Initial Business Response /* (1000, 5, 2016/02/01) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our websiteWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response /* (1000, 5, 2015/10/05) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and
received a refund for all unused bids on April 6, totaling $We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Hello,We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear
understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madePlease feel free to contact us at *** with any further questions you may have regarding this issueThank you and have a wonderful day and happy bidding! Sincerely,***Compliance

Hello,Thank you for you the email. As previously stated, any chargebacks against our company results in being permanently disabled. If you would like to refer back to our terms and conditions, our policy will verify that information. If you have any other questions feel free to contact us. Thank you and have a great day. Sincerely, ***Compliance

Hello,Thank you for your email. Our records show that this customer hasn't been since 10-27-2012. We would like to point out that we have never allowed bots or company employees to bid on our auctions as this is highly illegal and our site would have been shut down a long time agoThis
is a clear violation of our Terms and Conditions for either employees or for their family members to bid on this website siteAll of this can be easily proven if requested by the Revdex.comOne thing you should keep in mind is that we have hundreds of active users at any given moment during the day, and if all of them choose to participate in an auction, the auction can go on for an extended period of timeSincerely,Compliance

Complaint: ***
I am rejecting this response because: When registering, the website has ads all over the pageAnd when you get asked for your credit card information that is what it appears they have againWhen I entered my credit card information, it never came up and asked if I was sure, nor did I receive a receipt for the "purchase" like my fiance didI had no idea that it was charging the card because I was not made aware of it until I checked the statementMy fiance and I want our money back, and no longer want anything to do with your website
Sincerely,
*** ***