Bieri Plumbing and Heating

Hello, Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Sincerely, ***Compliance

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They only explained how the site works not offering a refund foretell guarantee Final Business Response / [redacted] (4000, 10, 2015/12/07) */ We would again like to express that we are sorry to hear that your recent experience while using our site was not idealUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Thank you for your emailPlease contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was unable to reach anyone Final Business Response / [redacted] (4000, 9, 2015/12/29) */ As previously stated, having multiple accounts is against our terms and conditionsYour main account [redacted] is active [redacted] and [redacted] are the ones that are disabled because having multiple accounts is against our terms and conditionsIf you have any other questions feel free to contact us

Complaint: [redacted] I am rejecting this response because: I had plenty of bids left up until the time that Quibids deleted them from my accountIt's obvious that Quibids doesn't want to honor the bids as they should, so I wouldn't recommend anyone using their company for auctions bidding Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Hello, Thank you for your email Unfortunately when gift cards are lost through the mail, we can not track nor replace gift cards The customer was credited all bids that were used in all auctions therefore they are not out anything If you have any other questions feel free to contact us Thank you and have a great daySincerely, Compliance

Complaint: [redacted] I am rejecting this response because: I don't care about the measley $you kept from me other than the Revdex.com needs to know that your business is a real scam I had to give a CC to open the account or not have access to the site I had no idea you were using that money for bidding which is a total scam because you keep resetting the clock I thought the card was for purchases not to be used to bid What a scam I will make it my mission to alert others to this fact Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Thank you for your emailPlease contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/02/11) */ I spoke today with [redacted] of Compliance at Quibids [redacted] told me that despite the fact that the item is fraudulent, there is nothing they will doI explained that it is easily verifiable that the product is not what was promised, however [redacted] said that they basically do not care because its been longer than daysI want to reopen my complaint and see that it is dealt with by the Revdex.com Final Business Response / [redacted] (4000, 15, 2016/02/17) */ Customer support is correct in this matterPlease refer to our terms and conditions to verifyIf you have any other questions feel free to contact usThank you and have a great day

Complaint: ***
I am rejecting this response because: Quibids does not have a Compliance DeptThey just direct you back to the same reps that tell you the same thing over again rejecting your claim
Sincerely,
*** ***

Hello,Thank you for your email. Our records show that the gift card bought on 9-9-is being processed and will be shipped out. All other orders have been shipped out. If you have any other questions feel free to contact us. Thank you and have a great
day. Sincerely, ***Compliance

We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of
how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our websiteWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at ***Thank you and have a wonderful day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Initial Business Response /* (1000, 5, 2015/11/19) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and
received a refund for all unused bids on November 18, totaling $We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response /* (1000, 5, 2015/12/04) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAfter reviewing your account it appears that you have requested and received a refund for all unused bids on December 4, totaling $Please allow 1-business days for the funds to post back to your account
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Only partial of what was requested happened what about their dollars in over draft fee this caused?
Final Business Response /* (4000, 9, 2015/12/08) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not idealWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAfter reviewing your account it appears that you have requested and received a refund for all unused bids on December 4, totaling $

Initial Business Response /* (1000, 5, 2015/12/17) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our websiteWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Hello, Thank you for your email. After reviewing your account it appears that you have requested and received a refund for all unused bids on May 8, tantalizing $50.00. If you have any other questions feel free to contact us.Sincerely, Compliance

Initial Business Response /* (1000, 5, 2015/12/31) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response /* (1000, 5, 2015/08/10) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response /* (1000, 5, 2015/09/14) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and
received a refund for all unused bids on September 13, totaling $Please allow 1-business days for the funds to post back to your accountWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response /* (1000, 6, 2015/07/14) */
A refund was requested today 7-14-for the the full amount of $Please allow 1-business days for the funds to post back to your accountThank you and have a good day
Initial Consumer Rebuttal /* (2000, 8, 2015/07/15) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
Quibids did give me a refund for unauthorized transaction to my account
Final Consumer Response /* (2000, 9, 2015/07/15) */
Issue resolved by companyI was given a refund