Big O Tires

In reviewing the warranty claim, Harris Battery determined that the batteries did not fail due to manufacturer's defect It is our experience that failure as detailed in the claim is the result improper maintenance As a courtesy, Harris has elected to provide reimbursement for the purchase of replacement batteries due the inability to determine where the lack of maintenance occurred - equipment manufacturer, equipment dealer, or end user [redacted] ***, Manager of [redacted] Sales, reached out to the end user on 10/and advised him to purchase replacement batteries and submit to our office for reimbursement

All the money has been refunded to the consumer and the complaint has been resolved

I stand firm that I dropped off a working car, and picked up a car that was essentially unusable

Customer came in for tires and an alignmentAfter applying for our financing and getting approved, the customer authorized us to replace the tires and do the alignment checkWe did the tires and the alignment after putting it on the alignment machine, getting the readings of the vehicle, and seeing it was out of alignmentThe customer left on September 15th towards the end of the work dayOn August 26th the customer called and said that her wheel was loose, I offered to tow the vehicle back to the shop and [redacted] said he didnt want us to tow itI offered to pick up lug studs and bring them to his place of work where the vehicle wasI picked up lug studs from the dealership, and brought them to his place of workWe brought our torque stick and a jack and installed the lug studs onto the carThe vehicle was missing three of the five lug nuts on the driver rear wheelWe double checked all of the other wheels and I advised the customer we would like to bring it in to verify nothing else was wrong and the alignment was still goodThe customer brought the car back in on September 27th and we inspected the lug nuts and made sure that there was no damage to the hub where the lug studs went into the car holding the wheel onI brought the customer out to the car and showed her that there was no damage to the threads on the wheel hubPut car on the alignment machine and all of the alignment angles were in line and correct stillI apologized to the customer and asked what she would like us to do for herShe originally sad that her husband wanted to split the original billI told her we could not do that, and advised that since we did make a mistake on the installation of the tires, I would refund her the installation costsI offered her a free oil change and to replace the headlight that was out as well on the car and her husband said noHe said if I did not refund them half of the original bill, he was going to go to the Revdex.com and post reviews on [redacted] and [redacted] I said that we can refund the installation portion of the bill, because that is what we made a mistake onIf the wheel would have fallen off, I advised her we would pass it along to insurance because it could have caused damageNo damage was done to the vehicle since the wheel didn't come off and I showed the customer the car and went over everything with her at the car I purchased this store on August 14th, One of the employees was clocked out and was having a beer in the back of the shop, which I did not know he was doingI talked to every one of the employees and said if I ever see anything like that again, they will be terminated on the spotHe was not working on the car that day, and had been clocked out since pmThey left around pmI take safety very seriously and I feel terrible about having a wheel loose on a customers car, but advised the customer that I was sorry They wanted me to take the money off of what they owed so they didn't have to pay as much on the financingI refunded the installation portion of the bill in cash and the customer left the store

Initial Business Response / [redacted] (1000, 8, 2015/07/15) */ Contact Name and Title: [redacted] Admin Assistant Contact Phone: [redacted] Contact Email: [redacted] We have been in touch with the consumer and have refunded the appropriate amount agreed upon by the consumerWe have corresponded with the consumer via email regarding this complaintAs far as Palooka's Gym is concerned the complaint has been dealt with and the consumer agrees Thank you, [redacted] on behalf of Palooka's Gym

Mrs [redacted] my name is [redacted] district manager for Big O Tires at our Irvine store where this guest have an issueFrom what I gather they reason for the no service that day1st thing the tires are years old or older when we put then on the car invoice# [redacted] on 11/02/they are Michelin's2nd we do in our industry have a rule of 3-years that tires should be recommended to be replaced due to thy amount of years3rd there were visible cracking on the sidewall of tiresNow it would be hard to identify if they would last any amount of timeI'd like to help if we can but our intentions were for our guest's safety for future tire issue not to take advantage of our guestPlease you can email me back and or call me direct on my cell# [redacted] Thanks [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Mrs [redacted] is correct that we advertise in the paper a $oil change up to quarts conventional oil, oil filter and rotation, most cars and light trucks The key words conventional oil Mrs [redacted] 's car takes a high grad 0-20W synthetic oil If we put conventional 5-20W oil in her car it would void her engine warranty and we would be liable if that engine developed any kind of problem You can view the attachment from cars.com which is a consumer reports for what a consumer should pay for an oil change Our cost for her oil change without tax was $ Where part of the problem is, starts that Mrs [redacted] dropped her car off and stated that she needed an oil change really bad because she was late in doing it We tried to call her times Mrs [redacted] never returned the calls When she finally arrived and was told or the additional cost for her oil change she became very angry and stated that we were just doing a bate and switch We never do a bate and switch and never will We even offered the oil change for free to try and make Mrs [redacted] happy When she stated that she was still going tell everyone that we were still a bate and switch operation and was still being angry, the manager changed his mind and stated she would have to pay the regular price We even took a check when they are not suppose to take a check Mrs [redacted] is more than welcome to go to her car dealer where she stated she has had her oil changes done If she checks with them, I am sure she will find that our price is much lower As you can see in the newspaper add it states convention oil We did all we could to please Mrs [redacted] Mrs [redacted] is welcome to try other auto repair shops But we will not put in any product not recommended by the manufactureI am so sorry that this happened, but we did what was right and offered more than we needed to.Rick S [redacted] , owner

Hi this [redacted] with the Big O tires in Shepherdsville Ky and am reaching out to you on behalf of [redacted] ***Issues have been resolved and didnt know you guys have not been contacted [redacted] sent her vehical with two other men to have us look at it, they determined that they were un-happy with the used tires so we gave them a full refund toward doing new tires with a discount for their troubles They refused to pay for the work that had been done untill they got to test drive the vehical to check to make sure everything was okay Normally we dont let people leave without paying but we agreed that if one of the men stayed at the shop with us, then the other could test drive the vehical then come back and pay The man was gone for five to ten minutes then came back said everything was fine, thanked us, paid us then left and that is the last I had herd from them I hope this is enough to help you out thank you for your time if you have any other questions contact [redacted] at Big O thanks and have a great day!

When Ms [redacted] came into our store she purchased a set of tires and also asked us to check her clutch that it was making a noise like a bearing was going out When our mechanic went to check her car he didn't even leave the parking lot to know that the clutch was bad it was making a loud noise and the clutch was slippingWe installed the tires and did an alignment, we need to drive the car after the alignment is done to make sure it is OKIt stalled on him two times wile driving itWe informed the customer and gave her a price, she declinedupon picking up her car she accused us of doing something to her clutch, we did not work on it at allI tried to help her with the price and even offered to let her make payments just to help her outIn the end we did nothing to her car to make the clutch go bad

I just had my car serviced at Big OTires - Austin Bluffs and wanted to say thank you for the great service received Employees were very professional Thank you to [redacted] for your great customer service I will come back and refer them to all my friends

I am rejecting this response because: When you sell someone a software, you should allowed them to be able to change the password/username or to be able to log in The issue was nothing technical that needs technical service The issue was we are locked out of the system that we paid in full There was no way for us to be able to reset password/username to get back in In addition, we have use d the same password/username, there shouldn't be any reason for us to get locked out completely Even if we accidentally entered in wrong password/username, we should be able to reset it since we bought and own the system! There was absolutely options or ways to reset it This company is very shady in doing business

Thank you for replyingI would be happy to reimburse Miss [redacted] for the services she paid for to rebalance her tiresWe are open M-F 8AM-6PM SAT 8AM-4PMWhen she brings the receipt for her expense of rebalancing the tires I will gladly reimburse herThank you, Patrick F [redacted]

Dear Revdex.com This letter in response to ID# [redacted] concerning [redacted] and the wheel coming off his chevy pick upMr [redacted] called to let us know what had happened and we immediately sent people to the scene to get Mr [redacted] truck picked up and make get his truck back to the shop and get it repairedUpon inspection the only thing that got damaged was one rear brake rotor so we put two rear brake rotors and a new set of brake pads on his truck along with a tire that was coming apart that we told Mr [redacted] about at the time of repair but declined to replaceThe store manager owner and VP all apologized numerous time about what had happenedWe put the truck to a better than prior condition Please feel free to call with any questions or concerns.Thank you for your time Joe H [redacted] (Store Manager) Big O tires [redacted] ***

I am rejecting this response because: My response is that I was signed up for a loan with out the interest rate being disclosed, only after I signed the contract did I get an interest rate at %The manager of the store signed me up with this finance company that has no affliation with Big O tiresI called Big O HQ and they are also investigatingI have an aditional issue with them not doing a good job fixing my truck which has issues nowI have attached images of my contractSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I attempted multiple times to reach an agreement with Big O TiresThey call me unreasonable yet I am only asking for the bare minimum of the damage & expense their work has causedThey have never negotiated with me or reviewed all of their mistakesMy BAR rep, ***, has only told me that I should ask for MORE reimbursement for the danger and risk they placed me and my family in, he has never suggested my terms are unreasonableThat was the last direction or follow up I have heard from him ] Regards, [redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Big O tires Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: We have been working on MrCustomers car's for several years now and in the past have had several disputes over various situationsWe decided to come to an agreement not to do business together anymore and explained to MrCustomer that all tire warranty's would be honored at different Big O locationsSent on: 2/11/9:31:AM

To whom it concerns I spoke to [redacted] on 12/09/about the financing he called wanting a number who he finance his tires through said that he hadn't been contacting he got the tires back in July yes he didn't get approved for the first financing then does have six months same as cash we have a Alternative financing program that we use when people can't get approved on our big o card we explained it very thorough to The customers whenever they apply we tell them that they only respond through email that's why you have to have a email to apply we tell them that there contract is being emailed to them at the address that they provided they do a electronic verification and electronic signature to verify them we tell them what their first payment is going to be and that they should pay it off in days because interest is very high because it's turned into a lease I don't understand why he is waited till now to contact us since he did buy the tires from us and he's been paying them since August I feel that everything was explained to him the way that should've been and he done with electronic verification and signature and we told him how much his first payment would be told him that they would email him everything we feel that we do not owe him any kind of refund Thank you [redacted] Manger Big O Tires # ###-###-####

Initial Business Response / [redacted] (1000, 18, 2017/05/25) */ Good Morning [redacted] , My name is [redacted] I work for Moran Industries, who are the franchisor for MrTransmissionI have received the Revdex.com compliant for the MrTransmission/Milex that is independently owned and operated in Highland, IN, which I have attachedI wanted to make you aware that case #XXXXXXXX was an issue with the previous ownerThe Highland, IN MrTransmission is being managed under another company until there is a new ownerI wanted to let you know that Mr [redacted] 's vehicle is being repaired under warranty and planned to be ready for him to pick up by the end of this week Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 25, 2017/07/25) */ This case has not been resolved we have court on July 25,After Court The judge will make the decisionI only had contact with [redacted] and I have never heard from the new owners, however they did not have a business license and it was applied for on May 25, The business license has the owner as [redacted] who is the owner of Moran Industries in Midlothian Illinois

The terms of the promotion were clearly posted throughout the storeThe advertising material in store along with all internet, radio and Television ads stated that you could earn up to a $rebate by using your Big O Tires Credit cardA copy of the promotion and the rebate form is attached for refferenceIn addition I am unclear on where the customer gathers the $amount that he is due? The promotion offered a $instant savings coupon (which was on his invoice see attached), a $mail in rebate through goodyear (which was up to the customer to submit), and an additional $rebate from Citi Bank when using the Big O Tires Credit cardSo essitially he was given $at the time of purchaseThe customer should have/or will receive the $rebate from Goodyear IF THE MAIL IN REBATE WAS SUBMITTEDThe other rebate requied the purchase on the Big O Card