Big O Tires

GuideOne has been delaying paying my Claim AAXXXXXXfor days now I sent in all paperwork the first week I've been without a ride to get to work I sent in all paperwork the first week I've been without a ride to get to work All I get is a run around each day and my agent won't tell me anything She says she's waiting on the underwriters to finish She won't state what is taking them so long when I ask I have to have a ride for my work and I'm having to ask people everyday I need this settled as soon as possible I have read the reviews for the the company and they're all really bad Most all say they had to get a lawyer to get their claims paidIt looks like that's what I'm going to have to do do This would be another expense for me when it's unnecessary when they have all the paperwork the first week My agent is

[redacted] Avoid this store, very rude and snobby store manager will laugh at the customer after asking for a military discount, the store is in bad shape and might not be structurally sound, I had my front end alignment done here on my truck twice and they just couldn't get it right, I sat in this store for HOURS as the alignment tech screwed up TWO TIMES !! I ended up driving to the chevy dealer and they got my alignment done right just avoid this crappy store, this place will only WASTE your time(Big O tires- don't even think about denying what happened)

This is concerning Big O on Austin Bluffs, I called for a alignment quote and was told they were running a special for $48.95, so I set up an appointment for the next day All done and said I was charged $for he alignment On my previous stop at that same Big O, they tried to tell me I needed rear brakes and the car was not safe to drive When I mentioned it to him that I just did the rear brakes, he said it must have been one of the other gentlemen's cars that he was talking about I guess it wasn't that important to tell them as he didn't, and he didn't call anyone either This will be my last time using them

still does not change the fact that they are supposed to be the experts at this type of service which I paid for and they still installed the wrong parts on my vehicle rendering it unsafe to drive and damaged my property

id [redacted] filed by [redacted] .after receiving your letter I talked to all of my sales staff regarding this situation I pulled the handwritten notes from my shop crew that worked on this vehicle here's what I know and don't know:1- we agree that we serviced mr [redacted] 's car on 03-04-20172- we agree that mr [redacted] called and talked to Austin J [redacted] about the problems the Monday that he filed the report Austin asked mr [redacted] to bring the vehicle in so we could inspect it and see if there was anything we could do.3- mr [redacted] brought the vehicle in and talked to tanner w [redacted] at no time did he mention, nor did he have tanner inspect anything other than the missing center cap tanner looked through the shop and was unable to find the missing cap unfortunately in our business as plastic caps or metal caps with plastic tabs age, they become brittle and even when put in properly they can fall out over bumps I am happy to replace the cap for him if I can find one.4- I do not understand the complaint about damaged floor boards or bent exhaust we use pad lifts that position the weight of the vehicle over the pinch welds we do not manually jack cars unless they sit so low that they will not drive over our lift pads we jack thousands of cars per year on these pad lifts and have never experienced a problem to the body or floor of a car due to our lift the pads sit way outside the path of the exhaust, so again I am uncertain as to how any of this could have happened5- I would like the opportunity to have mr [redacted] bring his car by, so he and I can go over the problems while it is on a lift that we can walk under and inspect I will also be happy to cover the cap if one can be found the best places to find these older caps are places like billy's wheels (formerly hubcap heaven), or ebaythanks, [redacted]

Customer was contacted on 4/18/and part that was damaged will be replaced for customerApology was made for lack of communication and/or follow up

Initial Business Response / [redacted] (1000, 6, 2015/10/28) */ [redacted] G came into Big O Tires 7/20/invoice #XXXXX and mileage of 142,requesting an alignment due to "steering wheel crooked and new parts installed"We installed new REAR shocks and also documented the ABS and TPMS lights were on Prior To ServiceWe performed the alignment and installed the rear shocks [redacted] G returned 10/12/invoice #XXXXX and mileage of 144,Ticket reads "Front end feels loose, see ***"We inspected the vehicle and found one of the "new parts" installed by someone else was loose and about to fall outThis part was the Right front upper Ball JointBeing loose it had wallowed out the hole and was unsafe to driveWe quoted the client new ball joint and Steering knuckleThe client was upset stating it was our faultBall joint installation is not part of the alignment process, nor was it a process during replacing his rear shocksThe clients concern lies with the shop or person that installed the ball joints, not the shop that performed the alignment

Complaint: [redacted] I am rejecting this response because:car never made it home from Big OIt was towed to [redacted] imports who determined it never should have been deemed safe to driveDiagnostic charges were never authorized because they were never disclosed upon dropping vehicle off."discount" was not a return of diagnostic charges - the reduced charge was the "Wednesday Ladies Day" discount as advertised on the walls of the service center Big O claims fluids always checked and topped off Vehicle no longer operational and has since been donated to habitat for humanity All around misleading and misrepresentations Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 17, 2017/07/21) */ My name is [redacted] I work for [redacted] Family of [redacted] We franchisor for the MrTransmission BrandEach MrTransmission Service Center is independently owned and operated [redacted] has no equity or ownership interest in any Mr Transmission location On June 1, I spoke with Mrs [redacted] She informed me that [redacted] owner of MrTransmission in Highland, IN and [redacted] the manager gave verbal authorization for rental reimbursement.She did not have an invoice from Enterprise or MrTransmission Repair OrderI explained to Mrs [redacted] that each MrTransmission independently owned and operated and she would need to pursue independent ownerI directed her to the Secretary of State of Indiana Corporation Division, where she can find additional information to pursue the independent owner of MrTransmission of Highland Initial Consumer Rebuttal / [redacted] (3000, 19, 2017/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They don't know who is representing their company??? They kicked [redacted] out of franchise Final Business Response / [redacted] (4000, 21, 2017/07/31) */ 7/31/ [redacted] , the independent owner and operator abandoned his businessUnder the general warranty provisions, rental vehicles are not coveredAccording to the original complaint [redacted] gave verbal authorizationThe responsibility falls to the owner of each independent MrTransmission service centerTherefore Mr/Mrs [redacted] would need to pursue [redacted] for any type of refund

Complaint: [redacted] I am rejecting this response because:Big O claims (once again) that the age of my truck is a more likely cause than the quality of their work - they also insinuate that I (although claiming to perform my own maintenance) have failed to carry out any maintenance on my truck for 300,miles! Not only is this obviously false, but the regularity of my oil/air/fuel filter changes, fluid service, battery conditioning, brake service, clutch repair, belt service, lights, mirrors, etc., etc., etchas no bearing whatsoever on the work Big O performed on my wheelsAdditionally, they have expressed concern that I might have removed the tires myself while replacing the front axle center pivot bushings, thereby negating their warrantyI should not have to inform you that it is unnecessary to remove wheels to service the pivot bushings on a Ford IFS axle, but to clear up any question, I did not remove any tires while performing this service (should there remain any question, you may request a statement from the driver who assisted me in this maintenance chore)Additionally, it is obvious that you are unfamiliar with basic metallurgy and the nature of case-hardened steel studs (don't feel too bad, I had to speak with tire technicians, Ford Motor mechanics and one metallurgist/machinist/blacksmith before I began to understand)Allow me to explain - due to the heavy duty nature of the vehicle, Ford Motor Cofelt it necessary to supply case-hardened steel studs for the wheel assembliesThe case-hardening process hardens only the exterior layer of the steel studs (the threads) leaving the core of the stud softer and more flexible for resilience under loadUnfortunately, when a lug nut (especially a lug nut made of hardened chrome [chrome is used as a hardener and to sharpen tool steels to cut softer metals]) is routinely over tightened, the hardened stud does not "immediately snap off", rather the threads are worn and stretched, allowing the lug nuts to ride back over the threads until only metal on metal pressure holds the lug and stud togetherThis pressure will hold until sufficient force (i.ea loaded truck and trailer making a [redacted] turn, pushing all the weight against the over-tightened nuts) causes failure of the nuts/studsThere was no "vibration" before the wheel came off; the only noise was when the wheel came off, ground over the studs and smacked my bumper and fender before careening across the roadTo further clarify, upon each daily check of my truck and equipment there were no missing or loose studs or nuts; yes my truck is loud, but I can hear (and more importantly feel) if there are any irregularities with the wheels, and there were none UNTIL the total failure in which all lugs came off of the front left tire simultaneously, causing the damage (as before mentioned) to my rotor, dust shield, studs, lug nuts, wheel, bumper, and fender, and possibly compromising the front end alignment.Your desk clerk made no offer to complete the work required to get my truck back on the road until I demanded that he call every parts shop in town until he found the necessary parts, rather he told me I would have to leave my truck there for a few days while they tried to find the parts! I took photographs of the damage after the incident occurred, and you can plainly see rubber from the tire where it hitYes, my truck has a few miles on it, but I take very good care of it (your own techs expressed interest in buying it from me on more than one occasion); yes, the bumper and fender damage are cosmetic, but the condition of my truck reflects on my business, and I am extremely displeased at your failure to acknowledge the damage and your refusal to make adequate reparationsYou have insisted in each of your communications with me that you have no liability in the matter and that I am being dishonest, or am somehow trying to cheat you out of a free repairI will be very clear - you had one job, to install the wheels/tires properly and professionallyYou failed to do soI have been given every excuse imaginable - "that can't be our fault", "your truck is too old", "you must have taken off the tires or loosened the nuts yourself", "when we said it was 'good to go' that doesn't mean that we implied that the studs and everything were okay"...Let's quit beating around the bush - you put the tire on, then the tire fell off and damaged my truck; you refused to perform even the most basic repairs to enable me to get back on the road until I demanded it of you; and you have refused to repair the remaining damagesYou are responsible for the damages, and I am hereby demanding that you cover the cost to complete the repairs Sincerely, [redacted]

"***, thank you for your feedback Unfortunately we are not able to offer a refund on a part you did not purchase from us and that we did not install However, we would be happy to reinstall your old ac compressor for you at no charge and you can then return the one that you purchased If you would like to get that taken care of please contact us to schedule.”

Initial Business Response / [redacted] (1000, 6, 2015/06/22) */ Mr [redacted] originally came into our shop 4/22/He asked us to look at a possible brake issue and told us he had just had brake work done at the Big O Tires in Estes Park, COUpon inspection our tech found that the Front brakes had just been replaced but the pads (which were supplied by the customer) were causing the issuesIn addition to that the customer had front bearings that were in EXTREMELY bad shapeThe customer was advised of the issue with the brakes but told very clearly that the bearing issue was very serious and needed to be addressed immediatelyThe safety concerns were communicated to the customer in great detailThe customer despite our safety warnings choose to not have the bearings replacedHe state "I will get them fixed when I get back to Estes Park)The advisor and our assistant manager both stressed the concern of driving the vehicle without fixing the bearing issue and pleaded with him to fix it or have the vehicle towed but not to drive itHe refused the service completely and asked that we replace his brake pads with new ones During this time we spoke to the folks at the Big O in Estes Park who told us they had given him the same information and also warned him about the major issue with his bearingsHe had also refused them there prior to coming to our storeAt this point he had been warned by both stores of the issue and how serious it was As the customer requested we installed the new brake pads at basically cost and charged him labor for installing themAt no point during this service did we touch, remove, or install anything with the bearingsThe calipers were simply removed and new pads were inserted One last attempt by my Asstmanager was made to convince him to get the bearing issue fixedHe was shown the issue personally and also was told we would repair them at minimal cost just to keep him safeHe again refused One last attempt by my Asstmanager was made to convince him to get the bearing issue fixedHe was shown the issue personally and also was told we would repair them at minimal cost just to keep him safeHe again refused The attached invoice shows very clearly that we notated the issue and how serious it was because we wanted to make sure it was very clear that we had made every attempt to keep him safeA signed copy is on file if needed Following the customer leaving we received a call from a women Ms [redacted] who was irately yelling that we had put him in harms way and that we were liable for the issue he hadWe explained the situation to her and that the work was refused multiple times but she still insisted we were at faultShe threatened us with legal action, calling news, and reporting us to the Revdex.comShe was completely unreasonable and did not listen to anything we tried to tell herShe was extremely rude and hostile to our throughout the call Ms [redacted] also contacted our corporate consumer relations group with the same complaintA copy of the letter she sent is attachedThe consumer relations group reached out to us and we explained the situation to them and provided the documentation we had Mr [redacted] sign before he leftThey determined that every effort was made to communicate the danger of the issue to the customer and to help him but in the end he just refused As we tried to explain to Ms [redacted] we cannot make someone approve a repair nor can we repair items for freeThe customer was given the facts offered an option to repair the issue but unfortunately declinedWe also made every attempt to keep him from driving the vehicle but in the end it is his vehicle and we could not stop him from leaving We do feel bad for the customer and are happy that no one was seriously hurt as we knew the seriousness as the customer drove out of our parking lotHowever we do not feel there is any liability that falls with us nor are we responsible for the fact that he did not allow us to fix the issueAt the end of the day that was his choice not oursThe customer has the right to choose what is and isn't done to their vehicle Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Big o should not have attempted/partial work unless the company can assure the safety of the vehicle leaving their lotA disclaimer allows for potential life loss or injury of the customer or other motoriststhe customer had to successfully purchase and perform the work himself after paying Big o for brakes twiceBig O was going to continually charge the customer for more and more work Final Business Response / [redacted] (1000, 12, 2015/07/27) */ As we have stated both in the original response as well as verbally to the customer we completed any and all work that was APPROVED by the customer at their visit to the storeThe customer was advised of the issues that remained on the vehicle along with the safety concerns associated with these itemsThe customer made the choice to not address the issues therefore they also made the choice to endanger themselves and the other drivers they shared the road withUnfortunately we are not able to repair/replace items if the customer is unwilling to approve/pay for the itemsWe are also not able to perform repairs at zero cost as we are a "for profit" small business and have to charge for parts and services rendered The customer and the customers representative that have been filing the complaints consistently been explained this position on multiple occasionsThey have repeatedly submitted the same complaint and accused us of not repairing the car and putting the customer at riskWe are not sure how we can more clearly explain that we are not able to fix issues if customers are not willing to pay for servicesEvery individual that owns a vehicle and chooses to drive that vehicle on public roads is responsible for the maintenance and cost associated with that maintenance so that their vehicle is safe and reliableAs a repair shop we offer those services but are limited by what the customer chooses to repair or not repair The customer choose not to complete the re

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Your letter regarding this case was received Aug29, I believe this case is fully resolvedMr [redacted] 's car was returned to him on Aug26th with the engine exchangedHe was provided with a rental car for three days, 24-Aug The damage to the engine was a result of our employee installing the wrong oil filter, which fell offMr [redacted] was assured we accepted full responsibility, and would repair his vehicleOur initial effort to rent a car was unsuccessful because the rental car company would not take the debit card our manager tried to use, and would not take the number of the credit card we would normally have used over the phone, and l was out of town with that card in my possessionThat issue was resolved on Monday the 24th We replaced the engine in the Toyota Corolla, which had 102,miles, with a used engine with considerably fewer milesAn extended warranty was purchased from LKQ for the engine and all needed additional parts were replacedWe sent it out for a smog checkWe will be doing the next four oil changes on that car at no chargeI believe we have done everything necessary to satisfactorily resolve this issue I have attached copies of all associated documents regarding this repairPlease call me with any questions you may haveSincerely, [redacted] Owner

We are offering free software demo download on our website at [redacted] This is fully functional demo software and customer can put real property information and check out all feature and functionsDemo is available at no cost without any obligationsIf they like it than they go ahead and purchase our software.Ms*** [redacted] downloaded our software demo on Jan 19, at 11.08.37am (PT)This was free demo without any obligationsAfter looking at our free demo, she decided to purchase our software and at the same time she also requested ID Scanner and Signature Pad hardware to purchaseWe are offering multiple versions of ID Scanner and our website also shows description of different ID Scanners and we did explain difference between different model of ID ScannerShe decided to purchase our lowest price Barcode ID Scanner mode and based on her request we did sell to her.Based on her request invoice was generated on Feb 10, at 1:PM and she did send us payment confirmation on Feb 14, at 5:PM.After looking at her payment conformation full version of software got installed on her computer on Feb 17, This is full version of software, permanent license was granted on her computerShe owns full never expired software on her computer.This is no refundable permanent license for software installed on her computerAs we have given her full version of license so she now own lifetime license of software.She ordered Barcode scanner and some of IL driver license has encrypted data on driver license that can't read guest information from driver license and only take photo copy of driver licenseDuring purchase we did explain her that if barcode is not in readable position than you can't read driver license with this scanner.We offered her as you have problem with this ID Scanner we can take scanner back and refund you for scannerScanner cost was $She did't agree for same.We propose her, we can give you higher model of scanner that work on ***That scanner cost is $and she want that to be overnight deliver so $shipping cost and total comes out - $We ask her, you return low cost barcode scanner and I can only charge differenceShe don't want to return old scanner and she want us to charge for difference between $- $= $and once she receive new scanner, she will return old scannerNow ask me which company get agree for this type of terms and condition? She was us to ship $scanner and she only want to pay $for that scannerWhat if she don't return old scanner? Who is going to pay for it.She currently have permanent software license on her computer, we don't know if she copy that license to multiple locations too.We are ready to take Barcode scanner back and refund her full payment to herorWe can ship new [redacted] scanner and we can refund for barcode scanner once we get it back hereShe need to pay for [redacted] Scanner and she need to ship us back old scanner.She hold permanent license and now she want full money backOur license policy clearly stated, once license is generated, it can't be refund for any reasonWe are giving days fully working demo and she did downloaded demo and after that she decided to purchase our softwareSo there is no question of refunding for software licenseIf she want she can send us back hardware and we can refund for hardware paymentShe want full money that is not going to happen in any condition after permanent license is generated.Thank you, [redacted]

He came in and asked for a certain service to be performedWe asked if he would like to do a diagnosticHe said 'No', he was sure that is what the issue isSo we proceeded to do the repair he asked forWe gave him a bill of $We fixed his ignition switch, but it had nothing to do with the battery light that kept coming onThe problem reoccured, and he was upset The customer refused diagnostics, and we repaired what he asked us toWe negotiated a credit of $to try and resolve the issue.We feel the customer has been satisfied

My vehicle was hit by someone insured with GuideOneThe representative is acting with complete disregard to my schedule on getting the repairs done My vehicle was struck by a person that is insures with Guide OneThe person admitted fault and now the representative is telling me that I can only take my vehicle to the shop for repairs on a Monday and TuesdayI attempted to explain that I have to work with my schedule and not theirsHe then proceeded to tell me that I would be responsible for any additional charges that were accrued from a rental vehicleThe representative is extremely disrespectful of anyone's time but his ownI did not ask to be in an accident, I am merely trying to correct what has happenedIt took me about three emails to get a contact name and number other than his own

Again I state that we did nothing to make her clutch go badThere was a problem with it when she brought it in and she stated that when she dropped it off.I will offer a good will offer of $This is my one and only offerI feel I am being more than fair with this situation

On March 21, 2016, I went to Big O Tires to have my brakes changed The Technicians were Shane H [redacted] and Cody W [redacted] They did an excellent job with the repair However, I gave instructions that I wanted to keep my front rotors, which were being replaced, and to put them in the back of my pickup They did not comply with my wishes I don't like businesses that don't pay attention to what the customer is wanting, that sends a bad message Companies are there to provide a service

Complaint: [redacted] I am rejecting this response because: There is still failure to make anything rightI would not want this mans business to touch my vehicle further so free oil changes do my family no goodThis is a huge issue and I do not think the owner is taking this matter seriously Sincerely, [redacted]

I received the eamil from big o tire and do not understand what person who wrote the email is trying to sayWho ever wrote this email, is trying to miss lead the readerAs for my diving, I take very good care of my vehicle, its hardly ever used, and keep well maintainSo when I had the tire replace at discount tire in las vegas, nv, I made sure to have the wheel alignment as soon I couldSo I took it to big o tire to have them just do the wheel alignmentThen they, came out that I need this and thatMachines tend to target, women, men in three pic suit, and older people that’s is how they make their moneyThe tire place was negligence in not performing their job as they should have by stripping two of the bolts and handing the keys to meI have been working on cars since I was threaten years old, and have a degree in the automotive industryAnd CAN NOT do the wheel alignment since I do not have the wheel alignment racket so therefor I took it to big o tire for the wheel alignmentI tried to resolve this issue with MrO [redacted] but had no luck with him and was very hostel towards me at his shopBy giving me the middle finger and tiling me to get the fk out his shopAll I am sicking is my full refund, the sum of $plus taxs I would NOT recommend this shop to anyone, and would pull their license awayDoes one wait until someone gets kill before any action is taken