Black Bull Towing

Complainants vehicle was towed for an altered visitors pass resulting the tow being initiated. She then retrieved her vehicle from the facility. The Claims Department was notified via email 9 days later after the release from the complainant, alleging that her vehicle was damaged from the tow. The...

damages she is claiming would not be possible from the tow.

Please provide the year, make, model, plate and vin# so we can look into your inquiry. Thanks.

Revdex.com:
I have submitted the requested information regarding the details of the date my car was towed and vehicle towed. See attached. The management of Loftvue,...

the property where my car was towed without authorization, provided the emails regarding BlackBull Towing not having authorization to tow there anymore. She was very upset that they did this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
I have provided all requested documents to the company and sent copies of documents to Corporate office of the apartment complex. Black Bull received all information to view video footage from police department and 2 different repair estimate per there request. The corporate office of apartments gave black bull towing the opportunity to resolve and repair my vehicle or their services would be terminated. Due to the black bull towing refusing to resolve matter there company was fired. As previously stated I have made several attempts to confirm their attorney and again the law firm stated they do not represent black bull towing. The law office confirmed they did have business in the past however not currently. I have all email correspondence if needed to reference.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:And again I reiterate, the damage was under the car, not visible unless I had an opportunity to lift the car and view underneath. If that is what you all expect people to do, you should offer that option at the time of pick up. Also you were not present at the time of the tow to be able to document how your driver towed the car. I have the parta that were replaced that show where the driver placed the hook on plastic and tore through it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. TThey didn't ask for pucs.....they specially steed on the forms to circle all damages and send over a estimate. I followed instructions given by them. As well as informed a member of their team the day I came to pick up my car the it was damaged to the ointment it was undriveable. My car steed in there property for three days until a tow truck picked up the car and MD delivered it to a shop for an estimate. BBlack bull towing never contacted me after reviewing the fax I sent which questions nor concerns. Nor did they reply to attempt from my insurance company. I have pics as well as a claim filed through. My insurance as well as the tow from there property  to the shop. 
Regards,
[redacted]

Sure Storage accepts multiple forms of payment for retrieval of your vehicle. You stated that you used your credit card which was declined after multiple attempts. No refund will be given. Take care.

Complaint: [redacted]
I am rejecting this response because:It was your driver hooking up the car to pull it out of the spot that attached the hook to the wrong spot and pulled on the plastic cover, onto the canister of the EVAP system along with the cables that go to the gas tank and sensors. That damage was not present before you all towed it and the EVAP light turned on within minutes of me leaving the storage facility.Also no where at your storage facility, receipt or invoice does it state I have 7 days to come to you all for repairs and the state law is 2 years. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.I called them several times and was always directed back to there email address. I sent over everything they asked for in regard to there process of filing a complaint. As well as being on three way when my insurance attempted to contact them. I reached a gentle one day that confirmed that my fax had been received and that he would have someone by the name of Renee contact me. After waiting and not receiving a call I called back. When I reached her she directed me to the email adress stating she had nothing to do with claims. I them sent an email after speaking with her asking for someone to reach out to me because it has been two weeks. And if I did the receive a response I would seek legal representation. And although they got the email I was never contacted. And because of the damages done to my car I had to file on my insurance. As well as paying a deductible just to have my car declared a total loss because of how they decided to treat my car when towing it. There claim paper said give a description  of the damages as well as a estimate  and that's what I did. As well as making several phone calls. They never reached out to me nor my insurance  requesting more info. I have all of the paperwork that was sent over to them.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Complainant was parked under the carport without a sticker, permit or pass. The property has designated visitor spots that complainant would have had to park without the proper pass.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.If you look & read my complaint clearly you will see the part laying on ground next to tire , I have a recorded voice recording between customer service & I , Read complaint clearly please , I will email video recording to Revdex.com. Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please provide the correct information as the law firm that I was given has confirmed they are not representing you. 
Regards,
[redacted]

The company cannot respond to this Revdex.com complaint as the complainant claims litigation, which has been referred to our legal department.

You provided conflicting information on the Revdex.com complaint you filed and to the partial damage claim you filed with the company.

The information is at the bottom of your receipt for filing a case in tow court if you feel you were wrongfully towed.

Once again, Mrs. [redacted] has been referred to our attorneys per her request.

We need more information to address the complaint. The call# on the receipt would be helpful.

The alledged damage(s) to your vehicle are currently under review.

Complainant/[redacted] was arrested for climbing the gate after knowing that the police would be called and he would be arrested for trespassing.He put the staff as well as himself in harms way is why he went to jail.We will need information regarding his vehicle such as the year, make, model vin# and...

license plate to determine his reason for being towed, as nothing was provided in his complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have called the law firm for the second time and they have stated they do not represent Black Bull towing
Regards,
[redacted]