Blackhawk Network, Inc.

VIA Revdex.com WEBSITE
July 24,
Revdex.com
Complaint Case: ***
RE: *** *** ***
Dear *** *.,
On June 29, 2017, Blackhawk Network, Inc(“Blackhawk”) received a
complaint from *** *** *** with respect to an unauthorized charge on a Safeway gift card. Blackhawk offers first-level customer service support to Safeway gift card customers over the phone
On May 22, 2017, Mr*** contacted us to dispute a charge on his Safeway gift card. The $card was purchased in The disputed charge took place on May 17, 2017. Mr***’s dispute information was notated in a Blackhawk ticket, ***. This information was then forwarded to the Safeway Gift Card Support team, which is managed by Safeway and not Blackhawk
We have been in contact with Mr*** and with Safeway. There was some confusion with the card number provided and the proof of purchase. Originally, the proof of purchase was from a card purchased in and did not correspond to the card number presented to us by Mr***. We have received additional documentation from Mr*** regarding this dispute. All documentation has been forwarded to Safeway. We are currently still awaiting their resolution of this matter. We apologize for any inconvenience that Mr*** may have experienced. We would be happy to update the Revdex.com, as well as, Mr*** when we receive any further information regarding the status of this dispute
Safeway should be in contact with Mr***We will provide an update once this matter is resolved. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

VIA Revdex.com WEBSITE
March 29,
Revdex.com
Complaint Case: ***
RE: *** * *** Rebuttal
Dear *** *.,
On March 26, 2018, Blackhawk Network, Inc(“Blackhawk”) received a rebuttal from *** *** in regards to our response to his original complaint
We apologize for any delay or inconvenience that *** may have experienced. According to our engineers, all of the codes have been sent to ***. On March 28, 2018, we reached out to *** to confirm that he has received all of the codes. Since we did not receive a response, we must assume that this matter has now been resolved
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** *** *** ***

Initial Business Response /* (1000, 15, 2015/09/09) */
***Document Attached***
VIA Revdex.com WEBSITE
September 9,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 12, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint
from *** *** with respect to a Canada PayPower Reload PackBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for these Packs on behalf of the issuer, All Trans Financial Services Credit Union Ltd
On February 26, 2015, Ms*** purchased a Canada PayPower Reload Pack and associated $to itUnfortunately, Ms*** was unaware that she needed a Canada PayPower Card in order to use the funds that had been applied to the PackOn May 7, 2015, Ms*** registered for a Canada PayPower Card onlineMs*** was unaware that a card could only be shipped to a physical addressSince she does not receive mail at her residence, a card was shipped to this address three times and she never received itWe apologize for any inconvenience or delay that Ms*** may have experiencedWe have processed a refund for the full amount of her PackShe should receive a check in 7-business days
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 22, 2015/10/08) */
I have received a refund cheque for the full amount on Oct X XXXX
Thanks

Initial Business Response /* (1000, 8, 2015/04/06) */
VIA Revdex.com WEBSITE
April 6,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 20, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
We apologize for any inconvenience Mr*** experienced as a result of not having his PayPower card to access his tax refund
On March 7, 2015, Mr*** filed his taxes through TaxACT and registered for a PayPower cardWe sent his card via standard delivery that same dayIt normally takes 7-business days for the card to be deliveredMr*** did not receive the card we sent, so we sent a replacementOn March 26, 2015, Mr*** received the replacement card and has since used his card to make purchases at retail locations without any further issuesSince it took a total of business days for Mr*** to receive his card, we have reversed fees on Mr***' account for a total credit of $
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Complaint: ***I am rejecting this response because: while they acknowledge the issue, they make no attempt to rectify it.Sincerely,*** ***

VIA Revdex.com WEBSITE
June 30,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On June 20, 2017, Blackhawk Network Inc(“Blackhawk”) received a complaint from *** *** with respect to a refund for an Outback
Steakhouse gift card. Blackhawk is the program manager for this card on behalf of the issuer, Bloomin’ Brands, Inc
On June 19, 2017, *** *** placed an order for a $Outback Steakhouse e-gift card. *** *** did not receive the e-gift in time for his purchase so he requested a refund. We apologize for any delay or inconvenience that *** *** may have experienced.
On June 22, 2017, a refund was processed for this order. It generally takes three to six business days for the credit to show on the customer’s account. *** *** should have received the refund credit by now
Accordingly, we consider this matter to be resolved. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 8, 2015/10/05) */
VIA Revdex.com WEBSITE
October 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On September 14, 2015, "Reloadit" received a complaint from *** *** with respect to a Reloadit
Pack"Reloadit" is a brand name; not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
On September 2, 2015, Mr*** purchased a Reloadit Pack and associated $to itUnfortunately, Mr*** was unable to apply the Pack to his prepaid card via www.reloadit.com because he did not pass *** Identity Verification (IDV) process at the time he registered his cardWhen a customer fails to pass *** the customer may spend down the remaining funds on the card, but cannot take full advantage of the benefits of a prepaid card including reloading funds on the cardOn September 11, 2015, Mr*** contacted us and requested a refund, since he was unable to use the Pack
We apologize for any inconvenience or delay that Mr*** has experiencedWe have processed a refund for the full amount of his Reloadit Pack including the purchase feeHe should receive it soon, if he has not already done so
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept based on receiving my full refundOf course, it was promptly refunded only after this company being contacted by the Revdex.com with a formal complaintTheir response completely eliminates the reality of what this customer had to go through prior to filing a complaint, as a last resortYes, my identification could not be "verified" for whatever reason, and yes I was unable to access the funds for that stated purposeHowever, what their response fails to even mention is the fact that their website continuously gave error messages, for days and days, and the several customer service reps I was forced to contact at considerable inconvenience to me, were less than helpful...to be kindTheir was absolutely no way, other than waiting for over a month to receive my refundI had reviewed many online complaints, also with the Revdex.com, that mirrored my issues and nothing seems to have been done about this at allIf their initial response would have been similar to what I rec'd after being forced to file a complaint with the Revdex.com, which I have never had to do before this experience, I would have been more than understanding and no problemI would caution anyone, everyone, who may purchase this product to have a backup in place, as it is extremely difficult to pay bills with a useless cardTo be fair, the card worked fine with my initial purchase amount, however, forget about using one of these 'reloadit' products with any confidence it *** workThanks for the refund though

Initial Business Response /* (1000, 5, 2014/11/03) */
VIA Revdex.com WEBSITE
November 3,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On October 29th, 2014, Blackhawk Network, Inc(Blackhawk) received a complaint from Mr***, with
respect to a $Visa Gift card he received as a giftBlackhawk is the program manager for this card on behalf of the issuer, MetaBankMr*** stated that when he tried to use the card, he found that it had already been completely redeemed by an unauthorized user
BHN apologizes for the inconvenience Mr*** experienced with his gift cardWe have contacted Mr*** to let him know that we *** be sending him a replacement card for the full value of the disputed chargeHe should receive it within the next two weeks
We consider this dispute to be resolved
Best Regards,
*** ***
Customer Service Specialist
*** NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/01/22) */
VIA Revdex.com WEBSITE
January 22,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On January 6, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect
to his dissatisfaction with the fees and the registration process associated with two PayPower Prepaid Visa cards, which he received as giftsBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank
Blackhawk apologizes for any inconveniences Mr*** may have experienced
On January 8, 2015, I contacted Mr*** by phone and explained that we could issue a refund check for the cards he had receivedHe provided the card numbers within a few daysThe refund process was started on January 14, 2015, and Mr*** was advised that he would receive a check for the full amount of both cards within days
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/04/13) */
VIA Revdex.com WEBSITE
April 13,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 19, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to unauthorized transactions on her PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
Ms*** disputed five transactions: four purchases (which she claimed she did not make) and one cash withdrawal (which she claimed was a duplicate)We applied a provisional credit to her account for all five transactionsFour of them have been resolved in her favor (so the provisional credit on those transactions is now permanent,), and we have notified her to that effectWe expect to resolve the remaining transaction by May 2, 2015, and *** notify her as to the result
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/12/31) */
VIA Revdex.com WEBSITE
December 31,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** ***
Dear Ms***
On December 9, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** *** with respect to his dissatisfaction with the fees associated with his Canada PayPower Prepaid Visa CardBlackhawk's affiliate, Blackhawk Network (Canada) Ltd., is the program manager for this card on behalf of the issuer, All Trans Financial Services Credit Union Ltd
Evidently, the person who purchased this card believed that a Visa gift card had been purchasedThe Visa gift cards Blackhawk distributes do not include any post-purchase feesThe purchaser, however, did not purchase a Visa gift cardInstead, a general purpose reloadable debit "(GPR") card was purchasedThese cards are not gift cardsThey are for self-use and are often used as checking account substitutes
Like most GPR cards, the Canada PayPower Visa Prepaid card includes a monthly feeThat fee is clearly stated on the back of the package and in the cardholder agreementThe fees begin to accrue after the initial activation that occurs at the time of purchaseOn December 9, 2015, we reversed the fees on MrFriends' card as a courtesy to him in the amount of $Since it has been quite some time since Mr*** used this account, we reissued a card to his address so that he could access these fundsIt generally takes 7-business days for a customer to receive a replacement cardMr*** should have received the card by nowHe may use the card anywhere that Visa debit is accepted
We attempted to contact Mr*** to let him know that the replacement card was being issuedUnfortunately, the email address and phone number provided on the complaint are no longer validWe apologize for any inconvenience or delay that Mr*** may have experienced
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/04/06) */
VIA Revdex.com WEBSITE
April 6,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** He
Dear Ms***,
On March 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** He with respect to a
refund for an eBay gift card that he ordered on eBayBlackhawk fulfills these orders for eBay
On February 23, 2015, MrHe placed an order on eBay for an eBay gift cardOn February 25, 2015, we shipped the order via USPS Critical MailThis is a trackable shipping methodAlthough the tracking shows that the order was delivered on March 3, 2015, MrHe claims that he never received it
We were able to verify that the card had a full balanceTherefore, on March 26, 2015, we deactivated the card and processed a refund for this order through PayPal
We consider this matter to be closedPlease, reach out with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/07/27) */
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 2, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
an unauthorized charge on his Visa Gift cardBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank
On March 11, 2015, Mr*** contacted customer serviceHe stated that he had received the card as a holiday giftWhen Mr*** tried to use the card, he discovered that there was only $left on the cardA $purchase from Sears had been made on January 4,
We asked Mr*** to provide a completed dispute form, a copy of the front and back of the card, and proof of purchase
Mr*** provided the form and the copies of the card, but was unable to provide the proof of purchase as the card was given to him as a giftNevertheless, we have credited $to the replacement card that Mr*** receivedWe have contacted him to let him know that the balance has been restored to the card and is ready for use anywhere within the U.Sthat Visa Debit is accepted
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
***
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 11, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I am accepting the offer to restore the balance of the card which is what I requested in March 2015, I hope in the future they do not wait for a consumer to get this frustrated to the point of filing a complaint to get a resolutionThe customer service was absolutely worthlessI would expect the company learn from this and focus on better ways to improve customer serviceI checked the balance of the card this morning and see there is a $balance on the cardThank you

Initial Business Response /* (1000, 10, 2015/08/28) */
***Document Attached***
VIA Revdex.com WEBSITE
August 28,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 31, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to two Reloadit Packs that he purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On June 20, 2015, Mr*** purchased two Reloadit Packs as the result of a scamThat same day, he suspected fraud and contacted customer serviceWe were able to block the Packs from use before the fraudster could apply the fundsIn order to verify Mr*** as the purchaser of the Packs, we requested documentation, which we received on July 31, Once the documentation was received, we processed and approved his refundA check for the full amount of both Packs was issued on August 11, Mr*** should have received it by now
Accordingly, we consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 11, 2015/12/11) */
VIA Revdex.com WEBSITE
December 11,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On November 17, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** ***
with respect to seven eBay gift cards that he ordered on eBayBlackhawk fulfills these orders for eBay
On September 23, 2015, Mr*** placed an order on eBay for seven $eBay gift cardsThe order was shipped on September 26, via UPSAccording to the tracking, the order was delivered on October 2,
Mr*** has stated that he was unable to redeem the gift cards even though we shipped them with full balancesWe are still researching this claim and *** submit an updated response shortlyPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 11, 2015/04/27) */
***Document Attached***
VIA Revdex.com WEBSITE
April 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 24, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from
*** *** with respect to unauthorized charges on her Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On March 16, 2015, Ms*** contacted customer service to begin the dispute process for two unauthorized charges on her cardOn March 25, 2015, we received the completed documentation from Ms***That same day, we were able to resolve the dispute and credit Ms***' card for $
On April 2, 2015, we processed a refund for the card per Ms***' requestShe should have received a check for the full amount
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/01/29) */
VIA Revdex.com WEBSITE
January 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** **
Dear Ms***,
On January 21, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ** with respect to four
PayPower Prepaid Visa cards which she purchased as a result of a scamBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank
Blackhawk apologizes for any inconveniences Ms** may have experienced
On January 7, 2015, Ms** contacted our first level call center to report the scamAt this time, the cards were suspended from useThe customer was asked to send us copies of the cards and receipt for verification, which were received in a timely mannerMs*** refund request was approved on January 22, The customer should receive a check for the full amount of the four cards within days
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Ordered a $*** Gift card through giftcardmall.comAfter accepting the order, got an email that the order is cancelledCS representative (***) Jarson mentions that the computer security system rejected the order and they cannot share the reason whyCS asks to resubmit the order and it too is cancelledThis company is a fraud, collecting Credit card numbers and then cancelling the orders for no reasonStay away from this company

Initial Business Response /* (1000, 6, 2015/05/28) */
VIA Revdex.com WEBSITE
May 28,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 18, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a PayPower Visa Prepaid Card to which she opted to have her tax refund depositedBlackhawk's affiliate is the program manager for this card on behalf of the issuer, MetaBank
On January 14, 2015, Ms*** registered for a PayPower card online at www.paypower.comShe filed her taxes and requested that her refund be applied to this cardOn February 6, 2015, Ms***'s tax refund was deposited to this accountOur fraud detection systems flagged this transaction as suspected fraud, so we placed a block on the cardLater that day, Ms*** contacted customer service to have the block removedShe was transferred to our Risk department to verify her identityUnfortunately, Ms*** was not able to pass *** identity verification questions
Since we were unable to identify Ms, ***, the funds were sent back to the issuer, Santa Barbara Tax Products Group, on May 7, Ms*** should contact them regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 8, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Santa Barbara Tax Group, they stated they need a 15digit tracking number and the exact amount sent to them from, BlackhawknetworkSo I called Black Hawk and asked for the tracking number and the exact amount, they did not orovide a tracking number but they stated the amount returned was $4,dollarsMy refund was in the amount of $4305, I would like my tracking number and correct full tax refund amountWhy would they take money from me when I did not have access, please provide me with the tracking number and full amount ASAP
Final Consumer Response /* (3000, 16, 2015/06/26) */
6-26-
I am Reporting this Company to the IRS!!! I want my Money Released Immediately, No More Run Around!!!! Send my Tax Refund and Provide me with the digit Tracking Number ASAP!!!! If this can not be Resolved by Paypower/Blackhawk by simply sending me my Tax Refund, I *** have to Sue for Lost Wages and Primitives DamagesPaypower/Blackhawk, has not sent my Refund Back Give Me my Money, No more Lies, Your Company has my Refund!!!! Release My Funds That is the only Way
Final Business Response /* (4000, 21, 2015/07/16) */
***Document Attached***
VIA Revdex.com WEBSITE
June 16,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** 2nd Rebuttal
Dear Ms***,
On June 29, 2015, Blackhawk Network, Inc("Blackhawk") received a second rebuttal from *** *** with respect to our response to her first rebuttal
We sent a check to Santa Barbara Tax Products on May 7, This refund was for $We verified that the check had not clearedWe placed a stop payment on the original check and reissued the check to Santa Barbara Tax Products Group on July 13, We are unsure why the original check was never cashed and apologize for any inconvenience that this may have causedWe are still unaware of any 15-digit tracking number and do not have one to provide to Ms***Ms*** *** need to address any further concerns regarding this matter to Santa Barbara Tax Products Group
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
April 10,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On April 2, 2017, Blackhawk Network Inc(“Blackhawk”) received a complaint from *** *** with respect to applying funds from her Reloadit
Pack to a prepaid card via the Reloadit Safe on ***. Blackhawk’s affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
*** states that he experienced difficulties accessing the funds from his Reloadit Pack. All Reloadit customers must create a safe via ***The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card or use it to pay a bill through the bill pay option. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack
On March 30, 2017, *** purchased a Reloadit Pack and associated $to it. On April 5, 2017, *** created a safe and added her Reloadit Pack to it. On April 7, 2017, *** successfully applied the funds from the Pack to her prepaid cardWe apologize for any inconvenience or delay that *** may have experienced
We consider this matter to be closed. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***