Bluum

Our customer has contacted us via phone and email as noted and we have responded to both her feedback, cancellation request and delayed response time due to much higher than normal request rate to Bluum. We also apologized for these things and offered store credit to offset any dissatisfaction with...

the received products. Upon receiving her request to cancel, we sent her simple cancellation instructions to process the request by signing in to her bluum account before the next renewal date. It is noted that all bluum subscriptions renew each month on her original order confirmation and terms and answers to common questions can be found at the home page FAQ at www.[redacted].com.
Additionally, we received no response to our bluum ticket #**submitted via and #**via email address [redacted] between 3/**/14 and 3/**/14. These tickets addressed her concerns and offered solution while giving instruction to cancel her Bluum subscription.  Our records indicate our customer did sign in to her account on 1/**/14 to pause the subscription for 1 month thereby agreeing to continue the subscription after 1 month and be charged the renewal fee of $24.95 on 2/**/14. Since we received no other communication from her before the March box was created, it was shipped normally in accordance with the terms of subscribing with Bluum. It is clear our customer understood the terms because her subscription renewed one other time without complaint nor inquiry. After signing in on 1/**/14 to pause for 1 month (not receive the February Bluum box), she did not sign in to her account again until 3/**/14 where it was noted that her subscription was indeed active and a
box would be shipped for the month of March. We still did not receive any notice from her until 3/**/14 leaving little time for our customer service team to attempt to take steps to cancel the shipment and ensure her request to cancel was processed.
We have cancelled the subscription and left the promised store credit (for any inconvenience) as noted in our earlier communication. Our terms note we do not accept returns for safety reasons so she may keep the bluum box included in her
subscription. A refund is not applicable here since the subscription was not cancelled before the renewal date. For information on our cancellation terms, you can visit [redacted]
We are very sorry the experience with bluum was less than pleasurable, but we hope you return again one day to try the great products and new features being added daily.
Best wishes,
[redacted]

Customer placed original order on 6/*/2015 for a monthly term. Her order confirmation informed her that her subscription would renew on 7/*/2015. On 6/**/2015 the customer upgraded to a 6-month term to start on 7/*/2015 and run until 12/2015. On 1/*/2016 her subscription renewed again as noted...

that it will. Her account stated her renewal date. She never responded the to the email on how to resolve this matter.Our FAQ states that all subscriptions (monthly and long term) will automatically renew and to avoid any other charges and boxes being created that she must cancel the subscription before the next renewal date which was 1/*/2016. Customer service received an email from the customer on Monday and responded within 24 hours as we do all of our customers. We advised the customer that since she did not cancel the subscription her January box was completed and shipped. We also offered to schedule her subscription to cancel after the current term ends but advised her that if she no longer wants the remaining months that a $25 early termination fee will be deducted from any refund. Our terms state that all refund requests must be made within 24 hours of the initial charge. The box cannot be stopped after it has been created and sent to our shipping facility.
All of the information provided to the customer is and was available on her account and on the website to view. We are more than willing to help our customers resolve any issues :)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:
They did not refund my money and they didn't respond to my email until they received a complaint from the Revdex.com. I am still within the first 3 days and I want my money refunded.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer requested a cancellation and it was processed along with a refund. As noted on the bluum website, the regular cost of monthly subscription is $29 and this has been the case for over a year. Most customers subscribe using a coupon to receive a discounted sign up rate and after the initial...

term is completed, the subscription is priced at the regular rate. On 12/*/14 customer service confirmed the refund and cancellation of the subscription after the customer complained of the increased rate.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The bluum site tracks all customer activity on the site to ensure no technical issues exist in the customer experience. Our records indicate our customer submitted her 1st cancel request to our automated system on 6/**/15 and was sent a follow up confirmation of receipt of her request and cancel...

instructions on 6/**/15. Our customer did open the instructional email but neglected to follow the instructions included. This is why her 3 month auto recurring bluum subscription renewed for the second time on 7/*/15. On 7/**/15 our customer submitted another cancel request and was sent instructions again on 7/**/15, but this time the email was opened and instructions were followed. Her account currently shows that she has suspended all future subscription renewals after this most recent term. Her subscription will be automatically ended on 10/*/15 so she will receive all 3 boxes in her renewed term (July bluum box currently on the way) and no other activity.  Thank you!

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I requested my account be closed AND to recieve the $29 that was charged to my account on 6/*/15 after closing the account originally (request was sent 5/*/15).  I have attached Bluum's original response to my request for cancellation.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Our customer service team responded to the customer regarding her items. We promised a replacement for the binoculars since they were missing and let her know that the other item "maracas" only comes 1 at a time and not in pairs. She may even review the product information from the brand and see...

this. We've gone ahead and updated our own product description to ensure there is no confusion about what is included. Thanks

Our customer has informed customer service she wasn't happy with the items she received based on age specifications and other customization issues. For her 10 month old, she received a bowl, a body balm for herself (since she told us on her account that she wanted at least 1 item for herself), a...

handcrafted rattle and milestone development stickers. All items included are age appropriate as noted from each manufacturer and since she selected the option of getting 1 item for herself on her bluum account, we sent her an item too. When the customer made her complaints, we gave her the options included directly from our FAQ page which clearly states options for returns (customer is responsible for returning the entire box of contents at his/her expense). We also added $10.00 store credit to her account so that she could at least choose other items she wanted even though she originally paid only $14.50 for the ENTIRE box. We feel we acted both fairly and honestly when dealing with her and since then, no other action has been taken. The customer has canceled her bluum subscription and can still take advantage of the store credit that was added to her bluum account at any time. Thanks

Hi Revdex.com,As previously stated, bluum cancel process is quite clear. All subscribers are encouraged to wait only 5 days before the next renewal date then sign in and quickly follow the instructions link shown when "account" is clicked. All subscribers have done this and receive on screen and email...

confirmation of the cancelled subscription immediately after the cancel process is finished. Customer was also sent these instructions and it appears does not want to follow them to cancel the subscription. bluum has been upfront with the cancel procedure and it is even highlighted in our FAQ on the homepage. Customer's next renewal date is 12/*/14 so her subscription can be cancelled (cancel link will appear on her account) from 11/**/14. Cheers

Our customer service team would never neglect customer related inquiries and issues. Please see attached screenshot of the communications between bluum and the customer. These are from 10/*/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Our customer service team was more than happy to help resolve any issues for this customer. Her subscription has been completely closed and her card refunded in full for the March renewal charge. Apologies for any inconvenience :)

This subscription box promises the ability to customize the selection based on your child's age and gender. However, the items are consitently of low quality and there is rarely a good selection. On multiple occasions I was not sent my origional choice for the month. Once, I was given a last minute email staing that my choices were no longer available and I had to pick from a selection of terrible low value choices, once I got a jumble of selections, and once an item was missing
Customer services does not seem to want to retain happy customers
Save your $34 and treat your child to something you want at the toy store. This is not your traditional subscription box where the items recieve significantly exceed the price paid
I recieved my subscription as a gift and will not be resubscribing

Our customer service team would've been more than happy to assist with any cancellation requests or complications associated with our customer's account but we have received none. Her bluum subscription has been cancelled per request.

In response to claim- bluum recently experienced a technical issue with our server. As a result, several customers were charged in error. We quickly realized this error and refunded all customers affected on 11/*/14. If customers did experience overdraft fees, they must report these with screenshots...

of the charges to customer service via [redacted].  Apologies for any inconvenience and thank you for bluuming!!the bluum team

The August gift box for [redacted]r, ordered on 8/**/2016 was shipped on 8/**/2016 and delivered on 8/**/2016 (In/At Mailbox) to the address provided by [redacted] in Watertown, MA. The customer was provided all of the delivery details and since the box shows that it was delivered, the gift...

giver or gift receiver must contact [redacted] to inquire if the box may actually be in their facility. There was no error from Bluum as the box was shipped to the correct address provided by the customer. Thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I emailed Bluum to tell them I had made a complaint, and received...

a response very quickly that offered to ship my items for free and apologizing for the inconvenience. While I still dispute many of their business practices, this complaint has been resolved. 
Sincerely,
[redacted]

All bluum subscriptions renew at the end of term unless cancelled before the renewal date. At the time of ordering you are informed the the subscription will renew. The Groupon offer also stated that the subscription will renew and needs to cancelled before the term end. Since the subscription was...

not cancelled before the renewal date, the subscription did renew for another term. The cancellation policy in noted on the website that any subscription terminated before the end of term will receive a $25 cancellation fee plus the cost of all boxes created. The difference will then be refunded. Our customer service team is happy to help as much as possible to resolve and issues.