Bluum

Review: I signed up for the monthy delivery of children's items and paid for such as well. I was told my first box will be here to me in May, it is June [redacted] and I have still yet to receive the product. I have contacted this company many times about the issue ; first to let them know my account said item was shipped, second that I had not received such item, third to get an update, forth to notify them that the site says now my package will be here in 27 days. Fifth to as for a refund being as I have still yet to receive the product.

As it stands now I have gotten nothing but , thanks for your patience and no direct answer to where or what is going on. I feel and have voiced in the latest email how upset I am and how passive aggressive I find their responses. I have called 4 times to get a message where I can not leave a message.

I want my money back! I have also let them know if I don't hear anything that I will be contacting the Revdex.com as well as my bank to cancel the charge.Desired Settlement: I would just like my money back since I have not received anything at all.

Business

Response:

Our customer's first bluum box is out for delivery as of today 6/*/15 and was shipped out normally as promised at the end of May. As noted on the tracking page of your box (screenshot attached), there has been flooding across the US which has caused many delays in shipping. We could not foresee flooding delaying her box being shipped from our [redacted] warehouse to her in [redacted]. As promised from customer service, her subscription has been cancelled and she has been refunded for the remaining boxes in her subscription minus any early cancellation fees we usually charge. Thank you and sincere apologies for any inconvenience.

Review: I emailed on 10/**/14 to cancel and heard back on 10/**/14 with the steps to go through to cancel my subscription. Canceled that day. I was charged on 11/*/14 $29 for the next month but when I go to my account online at their site is states canceled subscription and they still charged me. I have called and left messages and emailed numerous time and no response. Phone go to an automated recording about someone calling me back but no one ever does.Desired Settlement: I want my $29 refunded and my information removed from their system so this doesn't happen again

Business

Response:

In response to claim- bluum recently experienced a technical issue with our server. As a result, several customers were charged in error. We quickly realized this error and refunded all customers affected on 11/*/14. If customers need more help, they can contact customer service via [redacted].Apologies for any inconvenience and thank you for bluuming!!the bluum team

Review: I have an issue with the November charge for my subscription. 1st I had over 500 points that should have been redeemed for the free box for November. 2nd I was charged $24.95 twice on 11/*/14. The double charge was corrected and I was emailed that there was an error in there computer system. I have called and left a message about the charge for November and that I should not have been charged at all since I had the appropriate amount of points for the free box. My account had stated that the points would be used towards the November box, then after this whole billing issue the account changed to say that the points would be used towards December. I have a monthly budget and I did not expect this to happen in November, it might be a small amount but it is an amount none the less. No one is returning my calls, as it states in the message and my emails are also not being taken care of.Desired Settlement: I would like for my account to have the 500 points deducted and the $24.95 put back into my checking account. As far as I am concerned at this point they have stolen my money with authorization. The terms of this subscription state the following: How to Redeem Reward Points? We take care of that. If you have earned at least 500 points, we will apply 1 free month of bluum to your account on the next renewal date automatically. There will not be a charge to your credit card.

They are not following there own practice. I have had numerous issues with past boxes not meeting my expectations to my sons age group, also receiving the same item in the following months box that I had an issue with. The items should be representative of the child's current age, I should not receive items that say 3+ months for my son who is over 1.

Business

Response:

Customer service has responded to the customer's inquiry directly. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They have not clearly updated there Faq's in regards to the points.

Sincerely,

Review: My husband and I decided that we were going to cancel our Bluum subscription, for many reasons (especially after this last box).

1) The box was thrown together, no support, so the shampoo leaked all over the other products. The book wouldn't open properly (pages were stuck together). There was only one real kid product in the whole box, which to me is falsely advertised by the company.

2) The box arrived late. I got my "Shipped" notice 9 days before the box was actually shipped. The rival company CITRUS LANE sent their boxes (and emails) after the BLUUM box, but I received it two days before.

3) I tried to cancel our subscription, but could only "suspend" it for apparently a month (that's how we ended up with the last box, even though I thought it was cancelled).

4) I called customer service 4 times, left 2 messages, the other 2 times I was hung up on by the automated answering service. I also sent 2 emails stating my issues.

I am very frustrated & irritated with the customer service, and the products received.Desired Settlement: I want my last month's box that was charged without my okay refunded, and my subscription cancelled. I want an apology from the company about their lack of customer service and their failed product. Lastly, I want a box, like the ones advertised in the pictures: toy, book, snack, kitchenware, plates/cups, [redacted] sippy cups, is what is advertised on the front page (making the box look full).

Business

Response:

Our customer has contacted us via phone and email as noted and we have responded to both her feedback, cancellation request and delayed response time due to much higher than normal request rate to Bluum. We also apologized for these things and offered store credit to offset any dissatisfaction with the received products. Upon receiving her request to cancel, we sent her simple cancellation instructions to process the request by signing in to her bluum account before the next renewal date. It is noted that all bluum subscriptions renew each month on her original order confirmation and terms and answers to common questions can be found at the home page FAQ at www.[redacted].com.

Additionally, we received no response to our bluum ticket #**submitted via and #**via email address [redacted] between 3/**/14 and 3/**/14. These tickets addressed her concerns and offered solution while giving instruction to cancel her Bluum subscription. Our records indicate our customer did sign in to her account on 1/**/14 to pause the subscription for 1 month thereby agreeing to continue the subscription after 1 month and be charged the renewal fee of $24.95 on 2/**/14. Since we received no other communication from her before the March box was created, it was shipped normally in accordance with the terms of subscribing with Bluum. It is clear our customer understood the terms because her subscription renewed one other time without complaint nor inquiry. After signing in on 1/**/14 to pause for 1 month (not receive the February Bluum box), she did not sign in to her account again until 3/**/14 where it was noted that her subscription was indeed active and a

box would be shipped for the month of March. We still did not receive any notice from her until 3/**/14 leaving little time for our customer service team to attempt to take steps to cancel the shipment and ensure her request to cancel was processed.

We have cancelled the subscription and left the promised store credit (for any inconvenience) as noted in our earlier communication. Our terms note we do not accept returns for safety reasons so she may keep the bluum box included in her

subscription. A refund is not applicable here since the subscription was not cancelled before the renewal date. For information on our cancellation terms, you can visit [redacted]

We are very sorry the experience with bluum was less than pleasurable, but we hope you return again one day to try the great products and new features being added daily.

Best wishes,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive one email or phone call back from BLUUM. I even kept an eye on my spam & junk folders. Nothing. I just logged into my BLUUM account again, and see that there are "tickets" which I guess are messages. There was no indication that I would receive messages on my account and not via phone/email. When I tried to click on the "tickets," the page goes to a bright green page that states "Oops. The page you were looking for doesn't exist." Thus, I have no idea what their terms were that they want me to accept, or what was "solved" or "closed" per my "ticket" page.

Subject Status Latest update

Voicemail from: Caller +[redacted] closed 3 days ago

My Order solved 2 days ago

Voicemail from: Caller +[redacted] closed 3 days ago

Bluum Cancel Instructions- Time Sensitive ACTION Needed solved 5 hours ago

Sincerely,

Business

Response:

Please see attached screenshots of the customer tickets and customer service responses. As noted earlier, we definitely responded to our customer's issues and even offered a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I still find it ridiculous that they respond via their website, when that is NOT how I reached out to them. Every other business I know will answer via the method that was reached to them.

Sincerely,

Review: I place a subscription order with this company on 7/*/2013 for which I was immediately billed in the amount of $12.47. Upon logging into my account on their website I am listed as having no subscription, nor do I have what I ordered listed as being ordered. I've e-mailed customer service, I've tried calling the number on their website along with the completely different number listed on Revdex.com's website. I've sent [redacted] messages and posts. All of which are going unanswered. I'm very upset money was billed from my bank account without services rendered. It may be a paltry sum, but for a single income family every little bit counts. Their customer service is non-existent and in my opinion taking money without services rendered is stealing. Today is 7/**/2013 and I have yet to receive a single reply from Bluum.Desired Settlement: Preferably I would like to receive what I ordered and my subscription canceled. If not what I ordered I want a full refund from said company.

Business

Response:

This customer [redacted] has contacted us once on 7/**/13 at 11:15pm EST and received a response today 7[redacted]/13. Because no account information was given, we were unable to locate her subscription. We have contacted her requesting this information. You may view the response from our customer service team below:

Hi [redacted],

Thanks so much for your bluum inquiry. If your order was placed on 7/*/13, you are guaranteed to receive the July bluum box. Based on the information in this ticket, we are unable to locate your account. If you have the order confirmation, please reply with this information so that we can verify your account details and confirm your order status. We also noticed that you have posted a complaint with the Revdex.com noting that you have sent numerous inquiries to us but this is the only one we are able to find. With a very small team, we are sometimes overwhelmed with customer inquiries however, all inquiries are always answered. You can find answers to common questions, please visit [redacted].

We look forward to your reply,

My bank account was charged on 07/**/2013 for $12.47, yet my account says I don't have a subscription. I'm slightly upset I was billed over a week ago, and yet your system says I won't be getting my box. I'm very disappointed as I've read many good reviews of your company, however my experience is leaving a lot to be desired. I assume this problem will be rectified before the next box ships and that I will get my box, or a full refund of my money by the end of the week. A response would also be appreciated. Thank you.

Sincerely,

Review: I subscribed to Bluum and was extremely dissatisfied with the products in my first box. I called them 4 times and no one would answer. I left several messages and did not receive a call back. I ended up sending a message to customer service, requesting cancellation of my membership and I handled this. I was still charged the next month. I reached out again on email and there was no response. Every time I call them, there is no one to speak with.Desired Settlement: Please refund my current charge and end subscription.

Business

Response:

Our customer [redacted], called and emailed several times to bluum and we responded each time. Because her email address is a Google account, our responses were most likely sent to her spam folder. For reference, she can search her email for bluum customer service support ticket #[redacted] and #**. These tickets can also be found on her bluum account. The subscription has been cancelled and she has been refunded the April renewal date. Please be sure to check the spam folder for confirmation of receiving bluum responses to all inquiries. Thank you for bluuming!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was subscribed to Bluum for 1 month. I did not feel that the product was worth the cost and my box was wrong. It had a 4 month card and the products that should be included and then included 4 completely different products. I canceled the subscription on April **, a long time before it should be renewed and drafted again on May *. It was very difficult to find cancelation instructions and I called the servixe number and was put on hold and then directed to voicemail system. I received an email back to say that they had received my cancelation request so I didn't think about it again until my credit card was drafted for 29 dollars. I called the company again, left a voicemail and sent 2 emails that were not returned. I see now that the Revdex.com has had several complaints about this same problem and it seems to be a trend with this company. I would like the company to cancel my request and refund my money that they wrongly drafted from my credit card.Desired Settlement: I would like the company to refund the money they drafted after I canceled my subscription and also change the way they handle this specific situation since it seems to happen a lot by the look of the complaints on the Revdex.com

Business

Response:

Customer requested to cancel her bluum subscription and was emailed instructions directly from our automated system to follow to process her request on 4/**/15 however the email titled "We're sad to see you go.." was clicked and never actually opened by the customer as highlighted in the attachment (screenshot from our email processor). This is why her bluum subscription renewed for the month of May. She has contacted customer service 3 times & these support requests are also recorded and attached between May *- [redacted] 2015. Our customer service team sent her the cancel instructions once again and that email was then opened but instructions were not followed which would cause her subscription to renew once again on June *, 2015. We have canceled her subscription and refunded the May renewal charge. bluum encourages it's customers to carefully review all communications from us to ensure proper handling of all requests.

Review: Called to cancel subscription and was forced to leave a message, was responded to via email with directions. I completed the steps to cancel my subscription prior to the subscription renewal date and was billed again for the subscription in February. Called again to clarify and correct the billing error and had to leave a message again. Was replied to via email that I failed to cancel my subscription before renewal date. I called again to clarify the issue and was forced to leave another message in which I received the same exact email reply as I had previously. These standard "cut and paste" replies via email as well as NEVER answering the phone for customer service inquiries are POOR business ethics.Desired Settlement: I want someone from Bluum to call me to discuss this matter as well as issue a refund for the amount taken for the cancelled subscription. IMMEDIATELY!!!

Business

Response:

Our customer called and emailed her cancel request on 1/**/15 and she was emailed cancellation instructions on the SAME day.We see that our customer did open the email containing the instructions to cancel her subscription on 1/**/15 but did not perform any action on her bluum account. Customer called and left a voice message once again earlier this month and our customer service team did call her back but got no answer. We then emailed her explaining that she did not complete the cancel instructions in January along with the bluum cancellation policy. Since we are able to track all customers who follow the cancellation steps, we verified that our customer did not complete the cancellation instructions. Our email even noted that our customers should receive a confirmation after completion of the cancel instructions to ensure it is processed. No confirmation was sent because our records indicate, our customer signed in to her bluum account but did not take the necessary action. We can provide evidence of the all actions upon sign in with time stamps since it is all recorded. After receiving her last communication, our customer service team canceled the subscription for her to ensure no future charges are collected. Her February bluum box has already shipped and is on the way to be delivered since the subscription was not canceled. We are happy to assist all customers who wish to cancel their bluum subscriptions at any time. As noted in our FAQ, all cancel requests are to be sent via [redacted]. No refund is due for the February bluum renewal charge but as noted earlier, we have suspended any future billings.

Review: I ordered the monthly subscription box and was allowed to select my items, 2 of the 4 items either didn't arrive or weren't as advertised. The first thing was the pair of binoculars I selected for my daughter were missing from the box. Second I selected the ladybug maracas which showed a picture of 2 lady bug maracas and said in the description ladybug maracas plural as in 2 but I only received. I contacted Bluum about this and they didn't even acknowledge the missing item and said that I misunderstood the clear description of a plural set of maracas and was only supposed to recieve one, even though my friend who also ordered a box received both of them.Desired Settlement: I would like my second maraca and binoculars delivered.

Business

Response:

Our customer service team responded to the customer regarding her items. We promised a replacement for the binoculars since they were missing and let her know that the other item "maracas" only comes 1 at a time and not in pairs. She may even review the product information from the brand and see this. We've gone ahead and updated our own product description to ensure there is no confusion about what is included. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: they did agree to send me the missing binoculars, but as you can see in the attached description of the maracas and picture AND description clearly show a pair of maracas, not a single maraca. I don't understand hiw anyone would know based off of the picture and the description that you are only gettibg one maraca, especially since they are almost always sold as pairs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our customer service team would never neglect customer related inquiries and issues. Please see attached screenshot of the communications between bluum and the customer. These are from 10/*/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This still does not address the false advertising issue with clearly advertising 2 of an item and then claiming I should have only expected one.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I requested a cancellation of my Bluum subscription box on August [redacted], before my September renewal date. I included the customer service token in accordance with Bluum's policies. The cancellation instructions said that I would receive an email "within 24 hours" with "further cancellation instructions." I have received nothing further and the company is impossible to contact. I am extremely dissatisfied with this service as the values in the box are not what they are advertised to be. I want my account cancelled before the September [redacted] date. I have researched this company now and see that they make it as difficult as possible to cancel the subscription service.Desired Settlement: Immediate cancellation of my account with no further charges incurred.

Business

Response:

We're honestly not sure why this is a complaint. The customer has already cancelled their bluum subscription independently and no other action is needed. We also see no other emails from the customer to customer service since her first one in July 2015 which only ask about shipping status.

Review: I have been leaving voicemail and emails for the past week and a half trying to get my issues with the company resolved. I have not received any feedback yet. I did not receive my product, nor did I receive the tracking information that I was promised to receive. The products that are supposed to be sent, are not age appropriate according to other subscribers. It is supposed to be a box with toys and books and treats for the baby, and from what I have seen there is none of that.Desired Settlement: To receive a box that has products for my 7 month old daughter, such as toys and books.

Business

Response:

Our records indicate this cus[redacted]er received her bluum box for her child today at 12:06pm. Tracking details can be viewed by visiting [redacted]. Upon sign up, cus[redacted]er was notified via our FAQ page that we ship once a month on the [redacted]and we have delivered on that promise. It took about 6 days to be delivered. No other action is needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I had to track down the box myself..... the post office said it was delivered and it wasnt.... the problem is that I had been contacting them for almost two weeks and they did not respond until I sent the Revdex.com complaint.... I also did not receive what I was supposed to in my box....I paid for age appropriate baby items, and I did not receive that!

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have already shipped customer's missing item and tracking details have already been emailed to confirm. All customers receive different products each month. We gladly accept error in not including the missing product. All other products included in her April bluum box were added by our brand partners and merchandising team for her child's age group and we stand by that. If she doesn't feel like the toothpaste isn't a great fit, we welcome her to reach out to [redacted]'s of Maine as they personally recommended the product for all babies. We will not ship any other items as we do not promise nor guarantee toys or books in every book. We do however note there is a wide variety of products sent to discover. We think this customer is attempting to scam bluum because she has paid a significantly discounted rate of her first month in her subscription and is only requesting more products because of outside influence in seeing other parent's boxes. We stand by our goal to help families discover products each and every month.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:to accuse me of "scamming" is ludicrous. like I said, it is not age appropriate, it is not up to their partners to satisfy my purchase, they chose to put that in the box. Toothpaste for a 7 month old is not age appropriate. And if they are standing by their company, then they shoudo something about it. It does not matter how much I paid for the box, what matters is that I get what I paid for, and I did not. Like I previously stated, agR8 for an INFANT is OBVIOUSLY not age appropriate. And yes, I did see others boxes, and they had more products, also BETTER products. Is it right that because I used YOUR coupon code to get a discounted box, that I now receive less and not satisfactory items? If you take a look on their Social Media page, I am NOT the one scamming here, almost EVERYONE has posted similar complaints to mine. I just wish I would have done the research and saw all of the NEGATIVE reviews of this company before purchasing. I will NOT make this mistake again. VERY POOR CUS[redacted]ER SERVICE! Their "cus[redacted]ers" can back up my statements.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I sent an email requesting to close my account along with my service token, as Bluum instructs. I recieved an email back stating the following: We have received your request to cancel [redacted]’s subscription on 05/**/2015. You will receive an additional email confirming the cancellation on 05/**/2015.

However, I was charged for a continued subscription on 6/*/15.

I would like the $29 refunded to my debit card account and to CLOSE the account.Desired Settlement: We have received your request to cancel [redacted]’s subscription on 05/**/2015. You will receive an additional email confirming the cancellation on 05/**/2015.

Business

Response:

Our customer service team would've been more than happy to assist with any cancellation requests or complications associated with our customer's account but we have received none. Her bluum subscription has been cancelled per request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I requested my account be closed AND to recieve the $29 that was charged to my account on 6/*/15 after closing the account originally (request was sent 5/*/15). I have attached Bluum's original response to my request for cancellation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As you can see from the attachment, the auto generated response says "we have received your request". It does not make any promises nor confirms the subscription is cancelled. Normal cancel requests aren't made via customer service and are actually submitted to [redacted]. Cancel instructions are then sent to the customers to process and take cancel survey. The June renewal charge was refunded when we cancelled the subscription earlier. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I subscribed to the Bluum service for 8 months. Throughout, I provided feedback by rating their products, telling them about my child, etc. and they repeatedly failed to 'tailor the boxes to my child' as they advertise. For example- in our time with Bluum (from his age of 6-13 months) we received 3 infant rattles- the last in our most recent box. He is over a year old, that is absurd. For this, and other reasons, I decided to cancel my subscription. As I'm reading in other complaints, they make it VERY hard to cancel (their monetary practices are in generally shady- they make it hard to use your points for free months, they charge you a month ahead, all of it is to get you to pay a little more than you intended- but... whatever). I finally did cancel. After repeated emails telling me to 'Bluum up' (add product) to my final box (they send emails- two more days to bluum up, one more day, etc.) I finally (after getting the 1 more day to bluum up email) logged in and went to use my 'points' from rating all of their products. I put two items in my cart- and at the bottom it said- 'add to your March box' (the last box I will receive). I pressed 'purchase' and immediately got a message saying I added product to my April box (which doesn't exist). I emailed them to say- I logged in when you said I had a day, the cart told me it would be in my March box, and then it wasn't. And I received repeated communication from them saying that they were sorry that their email didn't list cutoff timing, and that my cart was inaccurate- but that I would only receive the products if I paid a $7 shipping charge (which in itself is crazy). I've had two email exchanges with them with no help, I've left a message and not received a call back. And I'm now concerned that my last box will be filled with even worse junk than usual- because they seem vindictive. Also- when this started there were 15 days until my box even shipped- (it is still 8 days away). I'm shocked at their unwillingness to deliver on any of their promises.Desired Settlement: I would like the products I 'purchased' with my reward points, as well as my March box (with decent products), with no additional fees or charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I emailed Bluum to tell them I had made a complaint, and received a response very quickly that offered to ship my items for free and apologizing for the inconvenience. While I still dispute many of their business practices, this complaint has been resolved.

Sincerely,

Review: I JOINED BLUUM IN OCTOBER OF 2014 WHICH I WAS BILLED IN THE AMOUNT OF $21.45 IN OCTOBER AND THE BOX WAS SHIPPED ON 10/** (RECEIVED ON 11/*). I WAS BILLED AGAIN ON 11/** IN THE AMOUNT OF $16.9 FOR PRODUCTS THAT WERE SUPPOSED TO BE DELIVERED WITH MY NOVEMBER BOX. ON 11/** I WAS BILLED AGAIN IN THE AMOUNT OF $29 FOR THE NOVEMBER BOX WHICH WAS NEVER SHIPPED. ON 12/* I WAS BILLED YET AGAIN FOR A BOX THAT SHOULD HAVE SHIPPED AND STILL HAS NOT BEEN SHIPPED.

I HAVE CALLED CUSTOMER SERVICE DAILY SINCE 12/* IN REGARDS TO THE NOVEMBER BOX AND I HAVE LEFT MESSAGES REGARDING THE ISSUE WITHOUT ANY RETURN CALLS. I HAVE ALSO SUBMITTED SUPPORT TICKETS VIA BLUUM'S SUPPORT BOARD. I HAVE GOTTEN ONE RESPONSE TELLING ME THAT MY OCTOBER BOX WAS SHIPPED (I NEVER CLAIMED I DIDNT GET MY BOX FOR OCTOBER). THE REP CLOSED THE TICKET. I SUBMITTED FURTHER SUPPORT TICKETS WHICH HAVE YET TO BE RESPONDED TO.Desired Settlement: I WANT THE PRODUCTS I HAVE PAID FOR IN ADDITION TO BEING COMPENSATED FOR MY TIME TRYING TO CONTACT SOMEONE FROM THIS COMPANY. IN ADDITION TO THIS, I WANT MY SUBSCRIPTION CANCELLED AFTER MY PRODUCTS ARE SHIPPED.

Business

Response:

Hi there,Our small team of mommy customer service (2) has been a bit overwhelmed with recent holiday orders and sincerely apologizes for the delay in response. Our team has responded directly to the customer via submitted tickets. Thanks so much for your patience and Happy Holidays!!

Review: I signed up for a service that ensured to deliver products suitable for my child's age, gender and developmental stage, as well as my lifestyle choices, milestones and needs.

The box that I received for my 10 months old son was not what I was expecting and definitely is not the service that they promised. The box wasn't customized according to my preferences and definitely they didn't care or pay attention to the age of my son. I got some belly stickers for a newborn, a rattle toy that I'd suggest for a 3 or 4 months old, a lip balm for me (I didn't ask for anything for me), and a bowl (that is not even cute).

The box I got didn't meet my expectations. I couldn’t exchange it or return it without paying shipping fees.

They have offered me to give me a credit of $10 but now if I want to use it I have to pay for the freight and it expires in 2 weeks.Desired Settlement: I'd like to have the products in my box exchanged WITHOUT any extra fees (I don't want to pay shipping fees for something that they did wrong). I'd like to receive the service they promised: products that are suitable for my child's age, gender and developmental stage.

Business

Response:

Our customer has informed customer service she wasn't happy with the items she received based on age specifications and other customization issues. For her 10 month old, she received a bowl, a body balm for herself (since she told us on her account that she wanted at least 1 item for herself), a handcrafted rattle and milestone development stickers. All items included are age appropriate as noted from each manufacturer and since she selected the option of getting 1 item for herself on her bluum account, we sent her an item too. When the customer made her complaints, we gave her the options included directly from our FAQ page which clearly states options for returns (customer is responsible for returning the entire box of contents at his/her expense). We also added $10.00 store credit to her account so that she could at least choose other items she wanted even though she originally paid only $14.50 for the ENTIRE box. We feel we acted both fairly and honestly when dealing with her and since then, no other action has been taken. The customer has canceled her bluum subscription and can still take advantage of the store credit that was added to her bluum account at any time. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't want to spend more money returning products that they sent wrong. Manufacturers of products can say that the age appropriate is 3 months and up but that doesn't mean that a 10 month old boy is going to be interested in a rattle toy. Same with the milestone stickers: my son has passed the majority of them so I'll never used them.I didn't ask for any product for me, and I received the lip (no body) balm.

Yes, I paid $14.50 because I had a coupon, but I still paid. Not because you have a coupon they need to send bad and [redacted] products. ?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer's bluum up order will be shipped out free of charge and will should be delivered shortly. Thank you for bluuming.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I emailed Bluum to cancel my subscription. I received an email back with instructions to click on the link which would give me further instructions to cancel my subscription. When I clicked on the link, it only brought me to my bluum homepage and I was unable to find anymore instructions on how to cancel my subscription.Desired Settlement: I desire my subscription to be cancelled and for bluum to change their cancellation practices so that it is more transparent.

Business

Response:

Customer has never contacted bluum in any way to discuss her cancellation issue therefore, there was no way of us knowing there was a problem processing her request since cancellation instructions are located on our support page. We have cancelled the subscription so no other charges will be applied unless she decides to reactivate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However they are incorrect in their claim that I never contacted them. I sent them two emails.

Sincerely,

Review: I was not satisfied with my original purchase. I have since called the customer service number everyday for over a month as well as sending emails. I never get a real person, only generic emails. The second box the company sent out after I ended my subscription got sent to an address I am no longer at. I tried to contact the company to let them know of the address change as well. I have only received one box from this company and my credit card has been charged 3 times. I have repeatedly tried to inform the company to resolve the issue but I can never get a human. I should have only been charged one time for one box after which I cancelled the subscription. This company makes it impossible to resolve an issue or cancel your subscription.Desired Settlement: I want my credit card refunded for the two times it was charged after I contacted the company to cancel my subscription and I want my subscription completely cancelled because evidently that has not been done.

Business

Response:

Each time customer calls or emails bluum, we respond with a call back and confirmation email but we receive no response as to these attempts. We have attached screenshots of the tickets/communications. As usual, our customer service team is happy to help resolve all issues. We will try calling her back today

Review: I signed up for a Bluum box, and after a few weeks, received it in the mail. In short, I was not impressed. I logged onto the website to cancel, and when I couldn't find any visible "cancel" button, I had to do a search. The website states that in order to cancel, you simply go to the "account" section and follow instructions there. There are absolutely NO instructions or ways to cancel over the computer. This company practices deceptive tactics and scams people out of money for cheap products.Desired Settlement: I would just like for them to put on their website an actual cancellation option, as it is stated in their FAQs. They're liars!

Business

Response:

Hi Revdex.com,As previously stated, bluum cancel process is quite clear. All subscribers are encouraged to wait only 5 days before the next renewal date then sign in and quickly follow the instructions link shown when "account" is clicked. All subscribers have done this and receive on screen and email confirmation of the cancelled subscription immediately after the cancel process is finished. Customer was also sent these instructions and it appears does not want to follow them to cancel the subscription. bluum has been upfront with the cancel procedure and it is even highlighted in our FAQ on the homepage. Customer's next renewal date is 12/*/14 so her subscription can be cancelled (cancel link will appear on her account) from 11/**/14. Cheers

Review: The first box that I had received was "Great" the items were age appropriate to my son and fairly valued. After this first box the items started getting more about mom and less about baby. I did not subscribe to this service to receive items for myself, ie, hand scrub, hand lotion. When I received my last box in April I was not too please as my son is 11 months old, the book stated it was for 0-6 months, so that isn't for him, dry shampoo that upon looking up is valued at $19 I first all find the time to wash my sons hair as well as all other members of my household. I do not need to pay $24.95 a month to get cleaning products that I have no intention of using nor have ever thought of using. This was supposed to be a box for my infant son with new toys or items for him to use. I called the 800 number that is on the Faq's page on there website and when I call during the time periods that it states they are available it either states that there is no one there to answer the call, leave a message with name, phone and email and they will get back to me or it just says they are busy and asks me to leave the info. I get an email response right after I leave the voice message with this response,"Your bluum request (#) has been received and is being reviewed by our support staff. Response time is usually 24-48 hours. For answers to common bluum questions, you may visit our FAQ page at [redacted]. Please be sure to allow emails from Bluum so that you receive all communications including a reply to your inquiry." The when I respond to this email as it states I get this, "Hi [redacted],

Thank you very much for contacting bluum. We attempted to contact you by phone but were unable to reach you today. If there’s anything else we can do, please don’t hesitate to let us know. For answers to common questions, please visit our FAQ link at the top of the homepage [redacted]." No one attempted to call me as I had my phone with me all day and did not have 1 missed call or voicemail. I responded to this email with just that and I got the following in response,"Your request (#[redacted]) has been solved. To reopen this request, reply to this email or click the link below: [redacted]."

How has my issue been resolved? No one has called me to discuss anything. I have asked numerous times for someone to call me back to discuss the issue and ask about why my box is not age appropriate and why do I get more health care items than things my son can actually play with? I can go to 1 of many other sites and sign up for the same type of membership and get items for Him, as well as a customer service that will answer the phone or contact me back as I have asked. Does anyone actually work in customer service or is everything just computer automated?Desired Settlement: I would like for someone to call me back as I have asked for the past 4-5 times. I would also like to know why I am getting products that are so young for my son and other products that are for health related issues. A company cannot just send out creams and healthcare items to everyone, not everyone is that same and can use certain items. I do think this is inappropriate, especially when it is not asked for. If they would send this stuff out it should be an option for us to choose as a subscriber.

Business

Response:

Our customer service team has responded to the customer directly via phone and email. Thank you

Review: I saw on a discount site ([redacted], [redacted], etc) a deal for bluums monthly delivery box service for children. It was "guaranteed a good deal". They advertise that they give you 5 FULL sized products for baby/child to try and usually include a mom product. It is a product discovery service (their words) that guarantees a box valued at $40 +. I signed up for two 3-month subscriptions; one for my 2 year old and one for my 4 year old. They are on the same account and they keep track of products received in each box and want you to fill out surveys of how you liked product, have you heard of the brand,etc hence a PRODUCT DISCOVERY SERVICE.

I have received 2 months of boxes for each boy so I have one more month to go. I have reached out to them each month regarding issues with products and email after email is a bunch of justifications as to why they don't have to fix, replace or care that I'm not happy even when I have legitimate back up to my claims. These last month boxes for April was it for me. I let go of the first months disappointments hoping for better boxes this month but it didn't happen. We have received 3 of the same items in 2 months period. 2 pampers flushable wipes and 2 doctor books and 2 dry shampoos. Not to mention a SAMPLE size 4-pack of playdoh that they valued at $16 via [redacted] but it wasn't even the same product. I just bought a 4-pack FULL size package of play doh at toys r us for $1.50. So they didn't meet their $40 guarantee. Plus, I received a SAMPLE size boiron flu medication. It had 3 vials in it. I have a full sized product at home already that has 6. The response was that they come in 3 or 6 packs but I have NEVER seen the 3 packs in the store. Anyway- back to the pampers flushable wipe duplicate: EVERY MOM IN AMERICA has heard of Pampers (and play doh). How can they claim this is a product discovery service? Not to mention they claim that their products are age appropriate.... we received one in my 22 month old box. He's not even potty training. About the duplicate books: the same month they got the same exact book. The response from them is that because I have 2 boys I could receive duplicate items. First off, they are on the same subscription and they keep track of what is given out. They couldn't substitute a different book? I saw on [redacted] other people got the same author but a different book. And they are refusing to replace that for me? And the dry shampoo: same month, same in each box. Again, by their own words they are a PRODUCT DISCOVERY SERVICE. I can't discover things if they keep giving me 1. the same products over and over again and 2. well known brands like play doh and pampers. I responded to all of their excuses and justifications just like I have on here. The last email I sent I even offered to send back the 3 duplicate items as long as they sent me replacements first and paid for shipping. No matter what I say, they justify. They said that all boxes are "on an equal discovery ground." If you go to their [redacted] page and look at the posts/pictures of customers, you will see really happy customers with boxes full of puzzles, books, stuffed animals, toys, etc. and people like me where my 4 year olds last box (in April) received: pampers wipes (duplicate item), dry shampoo (duplicate item), doctor book (duplicate item), NAPKINS with words on them (really, that's age appropriate and fun to get if you're 4 years old?), and a water bottle. It is not "an equal discovery ground" considering I've also gotten play doh and flu meds while I see other people receiving all kinds of great things. All the moms that are happy are getting puzzles, games, books, toys, stuffed animals and all the moms that are upset are getting the crap that I'm getting. It's not equal, it's not fair and they need to fix it because mama bear is out and I'm not going to let my kids be hurt and disappointed anymore and I'm certainly not going to pay anymore to receive these boxes. The last resolution I was offered was a 20% off discount if I decided to renew. NO WAY. I said I wanted the 3 duplicate items replaced with good items various times and I also said to mention on my account that I have said MULTIPLE times that I want puzzles, books, games, toys, stuffed animals, etc. But now that I'm thinking about it, they didn't hold up their end of their advertising by saying that boxes are guaranteed a value of $40. One of our first months boxes didn't meet $40 because the 4 pack sample sized play doh is not valued at $16. You can get those at the dollar store. And I mentioned above I got the FULL sized 4 pack at toys r us for $1.50 (on sale, reg price was $4.99)... so technically I'm owed 4 replacement items. 1. to make up the value of the play doh to meet their guaranteed $40, 2. duplicate pampers wipes, 3. duplicate doctor book, 4. duplicate dry shampoo. I could add a 5th: napkins with nice sayings printed on them does not equal an age appropriate product like they claim. The box he got it in was Pre-K and he was actually 3 years 11 months. He can't read. They'd be more appropriate for my 5th grader in her lunches because she can read and goes somewhere else to eat lunch. So now that we're up to 5 products not up to their "guarantees", I guess I'm owed a replacement box. And one other thing: the justification that because I have two children bluuming that I am at risk of receiving duplicate items is crap. I do not want to hear that again. I see plenty of other peoples kids on [redacted] that are my kids' age getting different things and as a company they are responsible for keeping track and not duplicating when they are a PRODUCT DISCOVERY SERVICE. I've given them ample opportunity to correct this but they justify and make excuses for their bad company practices. I will not be taken advantage of. And if this doesn't get resolved I will contact the discount company I bought the vouchers from and get them involved. It was advertised by them "guaranteed good deal" and it hasn't been a good deal at ALL.Desired Settlement: I stated above that I am owed a replacement box (5 items) for 3 duplicate items in 2 months, 1 product to make up an obviously inflated price on play doh product (which I can prove), 1 product for not age appropriate napkins when my kid can't read and doesn't eat lunch anywhere but at home)... also, one of the 3 duplicate items isn't age appropriate either because my 22 month old isn't potty training (that's the age he was when he got the pampers wipes). So for various reasons, you can see how bluum dropped the ball, has bad company procedure and practices to make sure these things don't happen and I am owed 5 decent, fun, usable replacement products for my children. REPEAT: PUZZLES, GAMES, STUFFED ANIMALS, BOOKS, TOYS. And please don't offer me a discount for resubscribing again.... because clearly I will not. And please make sure our last two boxes in June will not have duplicate items and will not be crappy products. See above: every mom wants PUZZLES, GAMES, STUFFED ANIMALS, BOOKS , TOYS.

Business

Response:

Our customer service team has responded to the customer directly. She was offered replacement products for her children.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I just wanted to note though that they only offered me 2 replacement items (one for each child) and while I feel that is better than nothing, it is certainly the minimum that they could have done. I will wait to reserve judgment on my satisfaction based on what 2 replacement items I get and May's boxes.

Sincerely,