Bluum

Review: My husband and I both have accounts with this company that we have tried to cancel numerous times. We have support tickets from over a month ago showing we wanted these accounts canceled. They continue to bill out debit card when we have specifically stated and left messages that they are not to continue these subscriptions or billing. I have tried calling their customer service number and never has anyone answered and pretty sure no one will. I have tried to take credit card information off the site and it will not allow me to do that on either account. We are now having to go to our bank to stop these unauthorized charges from continuing. This company needs to be investigated. It's absolutely ridiculous.Desired Settlement: I want these last charges returned to my bank account for mine and my husbands account. We do not want your product as we stated several times of the course of this past month. Stop charging my account.

Business

Response:

The customer has two bluum accounts with two active bluum subscriptions going. Upon receiving cancel requests for both accounts, we sent cancel instructions to both emails we have on ([redacted] and [redacted]), but our records indicate no response from either email address. Additionally, no attempt was made at cancelling the two subscriptions based on our website analysis. We have cancelled both subscriptions and refunded the renewal charges mentioned. For reference, the customers may search their email for the following tickets from bluum customer service ([redacted] and [redacted]) which are ALSO shown on the customer's account when signed in.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The statements made by this company in regards to myself and my husband not making appropriate attempts to cancel is completely false and inaccurate. I replied to the emails that were sent and followed the appropriate cancel method and apparently it meant nothing to the company. I have also left numerous voice mails. Both accounts had service tickets with the heading "canceling account" one of which was well over a month ago. Both stated closed. Closed yet still charging our accounts. I want our refunds and I also want you to stop screwing over customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Conveniently I am no longer able to access my service tickets but the one previously attached from Bluum is missing one of my additional attempts to cancel. As stated the link was followed and all steps were taken to cancel. Strangely enough Janet finally decided to return my phone calls this afternoon. I have attached a picture of my husbands account and as it displays he has two cancel account with one over a month ago. This company seriously needs to be investigated further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We're not sure what the customer wants at this time. We have already closed her accounts and contacted her via phone to confirm. We are even sending her 2 free boxes this month. No other action will be taken by Bluum.

Review: I have been trying to cancel my subscription for 3 months. The first month, I called and left messages repeatedly (because they have no way of talking to anyone, all you can do is call an answering machine and leave a message) and I got NO response. Then I received another box and was charged once again. I called again asking for a call back, I wanted to send their box back, get a refund, and have my subscription cancelled. I finally got an email in return that said they would send a separate email telling me how to cancel and did not address any of the other issues I had asked for assistance with. The email with instructions on how to cancel also never came. I emailed back again asking again for someone to please call me, I need a refund and will return your box completely unopened. Got no response. Now I've been charged once again and have another box coming. I've sent yet another email and once again all of my worries were neither addressed or resolved. I am a new mom, off of work and do not have the money for this that I did while I was working and have now lost $60 and been completely ignored for 3 months. I have had to go to my credit card company and ask for a new card so that they could not charge me again. This has been the most miserable experience with any "business" I have ever had.Desired Settlement: I would like to get my money back. No need to worry about being cancelled anymore as I have gone to the credit card company and cancelled that card.

Business

Response:

Our customer service has resolved this issue and responded directly to the customer as of 2/**/15. Here's our last communication:Hi [redacted],Thank you for contacting bluum customer service. It was a pleasure to speak with you today. Just to confirm, we have cancelled your subscription and deleted the billing information from your account. You may verify this by logging into your account, scrolling down to the box on the right side of the screen and seeing that there is no credit card information available. To obtain a refund for the January and/or February boxes, please make sure that both are returned to us. The January box will need to be returned, but you can just refuse delivery of the February box. Please give us the tracking number(s) once this has been done. We will look out for their return and issue the refunds as soon as they are received and processed.Thank you

Review: I have contact Bluum several times in regards to canceling my subscription. I have only received one late response and it told me to go to my account page and complete the cancelation process. This is where the problem lies. That is the exact same thing that your FAQ said to do. However, if customer service would have actually read my complaints they would have noticed that there isn't any link or button to start the cancellation process on my account page. I am about to get billed for another monthly installment for this mediocre service just because this company has poor customer service and inadequate website details.Desired Settlement: I want my account cancelled ASAP and any refunds of charges that were processed after my initial cancelation request.

Business

Response:

Hi Revdex.com, bluum cancel process is clearly stated as is the response submitted to all cancel requests to our subscribers. All subscribers must wait at least 5 days before the renewal date shown on bluum account or original order confirmation then simply sign in and follow the cancel link instructions. After completing the cancel process, each customer is emailed confirmation of the cancelled bluum subscription. The issue is some customers refuse to follow these instructions and instead become upset. We understand this and working on a more user friendly process. For now, the customer's subscription has been cancelled. Cheers

Review: I signed up for a Bluum box for my 4 month old daughter because they advertised the first one at half price. I picked the option for the one month box which means I can cancel with no penalty as long as I cancel before October [redacted], 2014. I followed the instructions to cancel. The first step is to send them an email with your request which I did. I received a response with instructions to create an account with them and then to copy and paste an attached link to finish the process of canceling my membership. When I click the link, it says the site cannot be found. I then replied to her email explaining the link did not work. I received no response so I submitted another request to cancel and again got no response. I tried calling the phone number to cancel that way and it rings once and goes to an automated response saying no agents are available. I left a message with my name and phone number and email asking for someone to please contact me . I went back to their website and realized I can ask for a full refund if it is within 3 days of signing up. I submitted another request asking for a refund and to cancel because this is way too much of a pain. I still have received no response and the same thing still happens when I call the number. I feel their plan is to be so hard to contact to cancel that people either give up and continue to be charged or they take so long to help you follow their steps to cancel, it lasts until it's past the 3 days for a refund or they have at least squeezed one more month out of you because you didn't realize it would take weeks to actually cancel the membership.Desired Settlement: I would like my membership canceled and my money refunded for the one box I did order because it is within 3 days of my original order.

Business

Response:

bluum customer service responded to this customer and refunded in full upon earlier today. We're not sure why this complaint was filed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not refund my money and they didn't respond to my email until they received a complaint from the Revdex.com. I am still within the first 3 days and I want my money refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no credit pending on my credit card account at the moment. I will not agree that this has been settled until it is in my card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It is unfortunate to see negative and untrue comments about our business but we are happy to clarify all matters. The customer has contacted bluum on 3 occasions and our customer service team has responded to all 3 ticket requests to cancel in a timely fashion. Additionally, we confirmed the canceled subscription as well as issued full refund on 9/*/14. Customer may sign in to her bluum account AND review all emails to and from bluum ([redacted]). No other action is needed here. Our customer service team has handled customer's account details promptly and effectively.

Review: On January **, 2015 I followed the steps outlined on their website to cancel my subscription. On February *, I received an email from bluum saying:

"Hi [redacted],

Thank you very much for contacting bluum. We have successfully cancelled your bluum subscription. We welcome you to return again at any time to discover more monthly surprises.

Best wishes and thank you for trying bluum!"

I thus assumed my subscription has been canceled. On March *, 2015, I noticed a charge on my Debit Card for $29.00 from Bluum. As my account had been canceled, I have no idea why I have this charge. I have called two times and each time my call goes straight to an automated voice system. I have left two messages and sent two emails, neither of which have been returned.Desired Settlement: I would like the $29.00 refunded to my account and to CLOSE my account with Bluum so this does not happen again.

Business

Response:

Our customer service team was more than happy to help resolve any issues for this customer. Her subscription has been completely closed and her card refunded in full for the March renewal charge. Apologies for any inconvenience :)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I emailed more than 2 weeks in advance to cancel my upcoming subscription charge. I told them I did not want the subscription and I provided them with the "token" they ask for so they knew what account it was. I never heard back so I sent an additional email and heard nothing. Come July[redacted], when my subscription was to be automatically charged, I got an email at 11pm saying the company would cancel my subscription the [redacted] of January, which would be the NEXT subscription. I tried calling today, the [redacted], and the phone number provided as the "customer service" number said the answering service has been disconnected. Now, I'm disputing the charge with my bank since I can't get ahold of anyone from this awful company. I don't want any other busy moms to have to deal with this nonsense like I have.Desired Settlement: I would like my money back from this and to never have to deal with the company again. They need to rethink the subscription business if people have to get ahold of them to cancel and it's nearly impossible. That's awful business.

Business

Response:

Our customer service team resolved the customer's issues before this complaint was received at bluum.

Business

Response:

Our customer service team resolved the customer's issues before this complaint was received at bluum.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have attempted multiple times to cancel my subscription to this service. I have called multiple times, and have been directed straight to voicemail every single time. I have left messages requesting for someone to cancel my service, and stop charging me. No one has ever contacted me, and I have been trying to cancel for 3 months. I was sent many emails with request numbers, but with no instruction on how to cancel my subscription. I was told multip;le times I would receive a link to cancel, but the one time I did get a link it was for a [redacted] video about their service. I have been blocked multiple times from my account, and I am mostly afraid because the website will not allow me to edit or remove my bank card information.Desired Settlement: I would like ot reimbursed the $60 that has been charged to my account for the last 2 months, because I was unable to officially cancel my subscription through the business.

Business

Response:

We've sent the customer cancel instructions several times but for whatever reason, she did not follow them and discontinue her bluum subscription. Our customer service team has responded directly to her last inquiry and completed the cancellation for her as well as a refund. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never given cancellation instructionions to cancel my subscription. I since was emailed that my subscription was nideed canceled, but this was never done through any instructions. I received an apology from the [redacted], but have not received a refund of any kind. I placed numerous phone calls and voicemails, and was never contacted ONCE. I was supposed to be sent a link following an email from [redacted] the [redacted], which never arrived. I since have had to cancel my debit card because I was no longer comfortable with this company having my bank information. I will accept the response only when I have received a refund for 2 months of product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer states she did not receive instructions but the email titled "sorry to see you go" includes cancel instructions. Independently, she received confirmation that her request was answered not that her subscription was cancelled. We even responded to her request explaining that she'd receive confirmation of her cancelled subscription once she completes the instructions. Additionally, she did not log in to her bluum account since December which would have shown her that her subscription was cancelled. Our customer service team processed the cancellation on 2/*/15 and sent a confirmation email. Furthermore, we have already issued a refund to the card she provided on file and emailed a receipt. We have received her request to have a check mailed as of today but that is impossible since we completed her request for refund on 2/*/15 and the action cannot be reversed. No other action is needed. A check will not be mailed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I canceled my box last week got the confirmation that it was canceled yet they are still taking money out of my bank accountDesired Settlement: I want my money back and my overdraft fee taken care of

Business

Response:

In response to claim- bluum recently experienced a technical issue with our server. As a result, several customers were charged in error. We quickly realized this error and refunded all customers affected on 11/*/14. If customers did experience overdraft fees, they must report these with screenshots of the charges to customer service via [redacted]. Apologies for any inconvenience and thank you for bluuming!!the bluum team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Charged me $49.90 on June [redacted] which was unauthorized. Will not answer emails or social media contacts.Desired Settlement: Refund

Business

Response:

Customer service has responded via social media and refunded the renewal fee on 6/**/14 in full. Customer can expect the returned funds in 2-3 business days. Thank you!

Review: I have been trying for a week to cancel my subscription with Bluum. I have sent emails, left facebook comments and called their customer service line and left messages. I did not want to continue my subscription as I am not financially able to due to medical bills. My account was charged without my authorization. Bluum has not responded to any of my emails, Facebook comments or voicemails. They are however commenting on all the positive feedback on their Facebook page. There are dozens of the same complaints posted on Bluums Facebook page.Desired Settlement: A refund of the $24.99 that I was charged and for my account with Bluum to be cancelled permanently.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: * This issue is about billing, but also customer service.

I noticed a charge on my credit card from Bluum for $162...which is the cost of their one year box subscription. I DID NOT authorize this charge. I ONLY signed up and PRE-PAID this past summer for a 6 month subscription which ended this January. I had no intention of renewing my subscription.

Upon seeing this charge, I immediately called their customer service number and reached an answering machine. I left a detailed message. I did not hear back the next day....so I left yet another message. Still....no call. I went to their website to discover they have a "live chat" feature for customer service needs. I typed out my issue and waited for a response. Approximately 10-15 minutes later, I received a message that my session was terminated due to being idle. I was NOT idle. I was waiting patiently for a response and apparently was ignored by their "live" team of agents.

It seems to me this business operates in an shady, under-handed fashion. They auto-renew subscriptions without the consent of the subscriber. I am very displeased by this and the fact that they have made no attempt to contact me to rectify the situation. I want my $162 credited back to my credit card. I clearly stated in one of my communications with them that I intend to contact the Revdex.com. Hopefully, this will cause them to take some action and make this right.Desired Settlement: I want the $162 they charged to my credit card to be credited as soon as possible.

Business

Response:

Customer placed original order on 6/*/2015 for a monthly term. Her order confirmation informed her that her subscription would renew on 7/*/2015. On 6/**/2015 the customer upgraded to a 6-month term to start on 7/*/2015 and run until 12/2015. On 1/*/2016 her subscription renewed again as noted that it will. Her account stated her renewal date. She never responded the to the email on how to resolve this matter.Our FAQ states that all subscriptions (monthly and long term) will automatically renew and to avoid any other charges and boxes being created that she must cancel the subscription before the next renewal date which was 1/*/2016. Customer service received an email from the customer on Monday and responded within 24 hours as we do all of our customers. We advised the customer that since she did not cancel the subscription her January box was completed and shipped. We also offered to schedule her subscription to cancel after the current term ends but advised her that if she no longer wants the remaining months that a $25 early termination fee will be deducted from any refund. Our terms state that all refund requests must be made within 24 hours of the initial charge. The box cannot be stopped after it has been created and sent to our shipping facility.All of the information provided to the customer is and was available on her account and on the website to view. We are more than willing to help our customers resolve any issues :)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Their requiring $27.00* as a "cancellation fee" is ludicrous. I feel this is just another shady move on their part to gouge their subscribers. I could possibly accept a nominal fee of a couple dollars, but $27...???!?! How do they justify that? How difficult and time consuming on their part must it be to cancel someone's subscription? (*Sarcasm*) Quite obviously this is just their way of punishing weary moms that aren't diligent enough to read the fine print of their scam.This whole thing makes me sad since their baby box was a lot of fun and loaded with cute surprises. Such a shame the whole experience is now ruined by this billing nightmare. (*They said it was $25, but they took $27 from me.)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer was not charged any cancel fee. The fee was waived and she was refunded the remaining months of her subscription minus the month received. In the refund confirmation it does state the total of the box only ($27.00). If the fee were applied her refund would reflect the charge for the box plus the box received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I did not realize the $27.00 was a charge for an additional box that was sent this month (outside my 6 month commitment). This is perfectly fine :) and I am thankful to have the issue resolved.

Sincerely,

The boxes are not always correct for the baby gender. They rarely contain items worth the $30 they charge. They also give no notice of renewals so I watn against giving them your payment information. They will send out a box right after they charge you and then charge you for it, and an additional $25 cancellation fee.