Bluum

I have to say I've had the worst experience with Bluum. I subscribed 3 months ago for a 3-month subscription and they've disappointed me each and every month. I chose my items and for the 1st box ALL of the items I chose became "unavailable" at shipment time so I was sent a surprise box that was very disappointing. I wrote customer service to find out what was going on and they responded and apologized and assured me that I'd get all of my next month's chosen items. Month 2, surprise, surprise... all my choices again unavailable and I got another "surprise box". After contacting CS again they did extend my sub by an additional month for my inconvenience. Move forward to month 3. I chose my items and waited patiently. Last Friday evening (2 days before shipment) I received an email that all of my items had become unavailable... AGAIN! Monday I received an email that the box contained no items and gave me 2 options... extend another month or log in and choose 4 items to be shipped within 5-7 days. So I logged in to make my choices. In the toy category there were 4 different glitter glues (3 years + up); a 5th glitter (3 years + up); stickers (3 years + up) and 2 infant toys (3-11 months). Come on now, the recipient of this box is 11 months old and none of those are age-appropriate for her. There are no choices in the clothing category and the rest of the choices in the other categories are very disappointing.
I'm very surprised to see glowing reviews for Bluum. I've been a subscriber for 3-months and they've messed it up for all 3 months. I'm usually not a complainer and I've been a subscription box junkie for over 3 years. Bluum... why give me choices when it's obvious that I really don't have any?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer does not have to call customer service to cancel service. The customer had access to cancel from her account to schedule the cancellation before the renewal date. We received a call and email after she had already been charged for the new month and the box was created. She requested to...

cancel and refund the charge, customer never logged into the account to cancel before the 5/*/2016 renewal date which explains the charge, however did login and cancel as of 6/*/2016, we confirmed the cancellation. Customer then replied back that she did not want the box and as a courtesy we refunded the charge on 5/**/2016 even though the box was not returned. All cancellation instructions and policy is located on the website for all customers to review.

Hi there,Our small team of mommy customer service (2) has been a bit overwhelmed with recent holiday orders and sincerely apologizes for the delay in response. Our team has responded directly to the customer via submitted tickets. Thanks so much for your patience and Happy Holidays!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I still find it ridiculous that they respond via their website, when that is NOT how I reached out to them. Every other business I know will answer via the method that was reached to them. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have been told this by the company, and Janay, on numerous occasions. She always says her technicians are working on it. I don't see why it is such a hard task to be removed from the promotional email list. After further investigation, there are a number of other unhappy former customers that are having the same problem.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Each time customer calls or emails bluum, we respond with a call back and confirmation email but we receive no response as to these attempts. We have attached screenshots of the tickets/communications. As usual, our customer service team is happy to help resolve all issues. We will try calling her...

back today

We're honestly not sure why this is a complaint. The customer has already cancelled their bluum subscription independently and no other action is needed. We also see no other emails from the customer to customer service since her first one in July 2015 which only ask about shipping status.

The August gift box for [redacted]r, ordered on 8/**/2016 was shipped on 8/**/2016 and delivered on 8/**/2016 (In/At Mailbox) to the address provided by [redacted] in Watertown, MA. The customer was provided all of the delivery details and since the box shows that it was delivered, the...

gift giver or gift receiver must contact [redacted] to inquire if the box may actually be in their facility. There was no error from Bluum as the box was shipped to the correct address provided by the customer. Thank you for your time.

Revdex.com:
I see they finally shipped my replacement YESTERDAY.  I selected $24.95 because there was no other option to show I paid with points.  I referred many of my friends to their company which is why I have not "paid" for a monthly box.  You can see my order details below:  (However I was seeking no financial reimbursement which is why I said $24.95) 
 
Items Ordered
Product Name
SKU
Price
Qty
Subtotal

Subtotal
$24.95

Tax
$0.00

500 reward points
-$24.95

Grand Total
$0.00

 
Thankfully they got my replacements out finally, and will cancel my membership as I refuse to do business with such a sketchy company.  I do believe it should still be noted their poor customer service, false advertisement, and failure to communicate when issues arise.
 
[redacted]

Worst customer service of any business I've every experienced in 30+ years of retail. Name a problem that could occur, they can/have/will accomplish it. My over year old has only gotten things for expecting mothers and my "October" boxes come in November [redacted], at least that's what they just told me. And that wasn't a problem... Disgrace for a business.

We've sent the customer cancel instructions several times but for whatever reason, she did not follow them and discontinue her bluum subscription. Our customer service team has responded directly to her last inquiry and completed the cancellation for her as well as a refund. Thanks

Customer placed original order on 6/*/2015 for a monthly term. Her order confirmation informed her that her subscription would renew on 7/*/2015. On 6/**/2015 the customer upgraded to a 6-month term to start on 7/*/2015 and run until 12/2015. On 1/*/2016 her subscription renewed again as noted that...

it will. Her account stated her renewal date. She never responded the to the email on how to resolve this matter.Our FAQ states that all subscriptions (monthly and long term) will automatically renew and to avoid any other charges and boxes being created that she must cancel the subscription before the next renewal date which was 1/*/2016. Customer service received an email from the customer on Monday and responded within 24 hours as we do all of our customers. We advised the customer that since she did not cancel the subscription her January box was completed and shipped. We also offered to schedule her subscription to cancel after the current term ends but advised her that if she no longer wants the remaining months that a $25 early termination fee will be deducted from any refund. Our terms state that all refund requests must be made within 24 hours of the initial charge. The box cannot be stopped after it has been created and sent to our shipping facility.All of the information provided to the customer is and was available on her account and on the website to view. We are more than willing to help our customers resolve any issues :)

Customer requested to cancel her bluum subscription and was emailed instructions directly from our automated system to follow to process her request on 4/**/15 however the email titled "We're sad to see you go.." was clicked and never actually opened by the customer as highlighted in the attachment...

(screenshot from our email processor). This is why her bluum subscription renewed for the month of May. She has contacted customer service 3 times & these support requests are also recorded and attached between May *- [redacted] 2015. Our customer service team sent her the cancel instructions once again and that email was then opened but instructions were not followed which would cause her subscription to renew once again on June *, 2015. We have canceled her subscription and refunded the May renewal charge. bluum encourages it's customers to carefully review all communications from us to ensure proper handling of all requests.

Every once in a while, Bluum will follow through as they promised. You'll get a great box, packed with great products. Most of the time however, you'll faithfully log into the website and choose your products. You'll pick items you need, or a toy you've been eyeing up for your Little. You get all excited for your box and then....nothing. So far in my 5 month experience I received 1 box on time; 3 boxes late and 1 month I didn't receive a box at all. 2 of my boxes were filled with useless junk and not a single item I had picked. Do I want a single packet of baby food in my $40 monthly subscription box? Or better yet - a plastic cylinder that will show me when I have run the water too deep (valued at $15, natch). They never return phone calls. They never have an explanation for why anything happens. If you send an email with explicit questions they will respond and close out your ticket without having actually answered any of the questions therein. Useless customer service. Mostly useless products.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company is inaccurate in the claim of an 'expiration date' for my discounted rate.  This was never disclosed in any email or in my account information on their website.  As of 12/* before the increased price to $29 was billed,  my account listed the monthly renewal price as $21.53.  As of today,  and after contacting my bank,  the refund has not been issued to my credit card.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: I placed an order for a one month subscription. The company took my credit card information for shipping. I then logged into my account to ensure that I wasn't automatically signed up for a continual membership. I was surprised to find that I was since I read everything very carefully. I changed the subscription status back to cancel. All of this took place on the day of original order-May[redacted]. I then got a shipping notification in June for a second month. I did not authorize this nor did I change my subscription status back to monthly subsriptions. I immediately contacted the company who did not return my phone calls for 48 hours nor several emails. They are giving me a hard time. This is an unethical business practice.Desired Settlement: I would like a full refund of the $24.95 charged to my credit card since I did not authorize this transaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Order confirmations, the "questions" tab on our website, and the bluum terms and conditions which are signed before completing all orders state that all bluum subscriptions renew automatically at the end of term and should be cancelled to avoid future charges. We also note on the order confirmation, instructions to edit the subscription settings to avoid any issues.

Customer has contacted us on several instances to dispute the charge and after explaining, she understood the reason for the renewal charge. Additionally, we have offered her a discount on 3 more months of bluum and she accepted this offer. We have even charged her card with her authorization for $15.00 which is the discounted amount agreed upon over the phone.

It always helps to read any company terms and conditions before placing an order :)

Review: I decided to try Bluum for my * month old daughter to allow her access to different toys that I can not purchase. I signed up for the one month subscription and was supposed to get it at half price due to a promotion they were having. Upon looking at my checking account, I saw that they had charged me full price for the box not once buy 3 TIMES! I only authorized a charge of $14.95 for the first month to try it out and see how the box was. I received my first box 2 weeks late and they state that you are supposed to receive 5 items relevant to the age of the child and of a $40 in value. I received 3 items one of which is a toy for an infant that I had already purchased for 3 bucks at [redacted]. The other two were boogie wipes and a pouch of food that is a stage 1 food. Nothing in the box was relevant for my child. So I decided that okay I want to cancel because that was not worth my supposed $14.95 that I had spend (which as I already explained was not the amount charged and I was actually charged 3 times for one box and never refunded) I followed the instructions that were not clear at all on how to cancel the box and sent out the email. 5 days later I get a response with the same instructions that are on the site as to how to cancel. It is not successful and they are trying to make it impossible to cancel and trap you. I have called and left numerous messages on their faulty phone system that you call and it rings once and then forwards you telling you that all agents are busy. I want my money back for all chargesDesired Settlement: I would like my money back for all charges! I did not receive what I was told I would get ( $40 value and 5 items) The value of my box was maybe $15. If I do not receive my full refund of $ 96.95 that was charged to my account, my lawyer will be in contact with the company to file suit against them for entrapment of services and defrauding an individual.

Business

Response:

Hello Revdex.com,The customer purchased a monthly recurring bluum subscription on 10/**and was charged $14.50 ONLY. We've thoroughly investigated all charges processed and our system even suspended the subscription because of the declined renewal charge. We have also sent her notification of this declined charge. As clearly noted in our FAQ (on our homepage), bluum subscriptions should be cancelled by waiting at least 5 days before the renewal date (shown on all bluum accounts and in original order confirmation) then signing in to use the cancel link provided. Additionally, the bluum promise is to send each customer 4-5 products for baby/child and parent. bluum does not promise each box will carry any one type of product since each month features different products customized for the child's age and gender. We delivered this promise and sent her a box that contained the following items which contain (combined) a retail value of $35.50. Disposable Compressed Wipes 20Pk With Travel TubeSnack Trap - Natural MonkeyJchews Smartphone - PurpleActivity BallWe are sorry customer was confused by the cancel process and have even offered her a $10 store credit for any future orders and for the untimely response. Our customer service team experienced a major increase in customer requests due to recent promotions via our social media channels. We have cancelled the bluum subscription formally as of today 11/**/14 so no other charges/boxes will be processed. Best wishes

Review: I sent an email on June [redacted], 2015, as instructed according to their website, to cancel my subscription to their delivery/automatic payments. After I received an email confirming they received my cancel request, I attempted to follow a link (follow this link to cancel) and the link didn't work. Now, I have been charged again for this service!!!! Their cancellation request instructions are ridiculous: 1st I have to obtain a service token from my Bluum profile, then I have to send an email to [redacted] containing my service token # and a written request to cancel, then wait for an email with instructions, open this email and follow the link at the bottom of email to cancel! As a business that charges customers, it shouldn't be that difficult to cancel anything! I sent another email this morning requesting them to cancel, but I sincerely doubt this will happen. I am so fed up with this process!Desired Settlement: I would like my subscription cancelled immediately and my card refunded for $81.00, which was charged on 07-**-15

Business

Response:

The bluum site tracks all customer activity on the site to ensure no technical issues exist in the customer experience. Our records indicate our customer submitted her 1st cancel request to our automated system on 6/**/15 and was sent a follow up confirmation of receipt of her request and cancel instructions on 6/**/15. Our customer did open the instructional email but neglected to follow the instructions included. This is why her 3 month auto recurring bluum subscription renewed for the second time on 7/*/15. On 7/**/15 our customer submitted another cancel request and was sent instructions again on 7/**/15, but this time the email was opened and instructions were followed. Her account currently shows that she has suspended all future subscription renewals after this most recent term. Her subscription will be automatically ended on 10/*/15 so she will receive all 3 boxes in her renewed term (July bluum box currently on the way) and no other activity. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I couldn't follow the instructions to finish the cancel request because the link didn't work. It sent me to the home page where it displayed a video. And after reading several other complaints that were filed through here; I am NOT the only person who has had difficulty with these cancel procedures. I am happy that my subscription is cancelled, however, I DO NOT wish to receive any more boxes. I will gladly ship whatever boxes arrive at my door back; if they've already been sent. I would like a refund of $81.00 that was charged to my debit after I requested it be cancelled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As requested, we have cancelled all future shipments however the July bluum box has already gone out and there is no way to stop it. We have also refunded customer card for the remaining two months in the renewed subscription term. Please view our return policy- [Does bluum accept returns?](https://support.bluum.com/hc/en-us/articles/203306100-Does-bluum-accep...⇄ and early termination policy - [Cancellation Policy](https://support.bluum.com/hc/en-us/articles/203306030-Cancellation-Polic...⇄ Only after receiving the returned box can we issue any other charges.

Review: I have been attempting to cancel a subscription with this company. Last month they double charged me, and then sent me half of the agreed on products in my subscription box. So I emailed to cancel since you cannot on the site. They offered a store credit, and told me I could cancel online in the five days before they'd charge again. This option was not available on the website, and then they charged me again - this time $29 instead of the $21.53 my subscription rate was. This was not the first time they claimed a 'billing error' and then overcharged at the highest subscription price. I tried email, calling (the number goes straight to voicemail), and [redacted] commented. The number they give is ###-###-####. They never return email or answer the phone, blocked me on their [redacted] page. They finally claimed to cancel my subscription today, but I'm still waiting to see if I get my money back. I am trying to get my bank to block their charges, because there are many reports of their charging after cancellations. I shouldn’t have to change my credit card number to escape them.Desired Settlement: I want my refund and to never have them charge my credit card again.

Business

Response:

Customer requested a cancellation and it was processed along with a refund. As noted on the bluum website, the regular cost of monthly subscription is $29 and this has been the case for over a year. Most customers subscribe using a coupon to receive a discounted sign up rate and after the initial term is completed, the subscription is priced at the regular rate. On 12/*/14 customer service confirmed the refund and cancellation of the subscription after the customer complained of the increased rate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company is inaccurate in the claim of an 'expiration date' for my discounted rate. This was never disclosed in any email or in my account information on their website. As of 12/* before the increased price to $29 was billed, my account listed the monthly renewal price as $21.53. As of today, and after contacting my bank, the refund has not been issued to my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As promised in our last communication, the subscription has been cancelled and the customer's card refunded. We're not sure what more the customer is requesting as we have confirmed the cancellation in and refund in a separate email.