I response to Mr [redacted] , We have called Mr [redacted] and were unable to reach himA voicemail was left for him asking to contact us back regarding his complaintMr [redacted] called saying his roof was leaking, we immediately wrote up a repair to correct the leaking roof by sending another crew outAfter that he called in and talked to Mitch stating that the water was coming through the base rail and concrete that a third party poured.Mitch did advise Mr [redacted] of different options we have to help remedy the water coming through the base railHe also gave him options that he could do his self to help save money on having a contractor come out and do the sealing that would be more cost effective The customer then said he would look in to it and call him back.Then we received this complaint.Once the customer contacts us back regarding the complaint we will go over options to help with the water coming through the base and concrete Thank you,Brian S*Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-Ext:219765-284-Ext:[email protected]: 765-284-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, they responded that the contractors may be on roofsThis company installs carports...I've yet to see one attached to a roofSecond, Ashley stated that she could not contact them because there was no interpreter and they did not speak englishBrian stated when I spoke to him that he would direct the delivery to be made to the Thornville location as the contractors were already in ThornvilleI also was told on several occasions that the contractors "refused" to deliver at a particular location or time and there was nothing to be done about their refusalTiffany was rude beyond any comparison! I feel like they reserve her to get on the phone and literally scream at customersI feel that the CEO/Owner of the company should apologize personally for his bunch of rude employeesEvery site I look at about this company has several complaints about their terrible and rude customer service Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below on 10-12-Brian S [redacted] at all steel carports made a promise that he would call me in the near future, he has not called me as of 10-12-when he made his original promise to fix the problem, I never received a call, it has been five days since he promised in his Revdex.com response to call me he has not made any attempts to call me and resolve the issue, so far just a lot of empty promises Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me. Regards, [redacted] ***
As Mr [redacted] accurately indicates inches of snow are not ONLY on top of his camper but on all the ground in that part of the state The building is 12ft tall and that makes it perilous for the workers to be up that high in such icy conditions We HAVE attempted to schedule his building, as he indicates, however, we absolutely cannot control the weather conditions that impact the scheduling He clearly points out that we called him to hours IN ADVANCE to let him know the issues with the schedule All Steel does not make a PENNY until we install the building We would like to earn the money for the building We have not ignored Mr [redacted] 's order, we have just struggled with the scheduling He acknowledges how many times we have attempted to get his building to him only to have the schedule fall through for these reasons He threatened us with his attorney earlier, and we had hoped the attorney was a minister who might have a connection with the ALMIGHTY to stop the snow, but evidently, that was not the case :) We have every intention of installing his building and we fully understand his frustration with the fact that it isn't installed at this point We are working on a schedule to load in the next days into his area We will make every attempt to get the job done so he has the building he needs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] At this time, the complaint has been resolved and I am 100% satisfied with the product and the actual installation Below is my reply to the steps/proceedings after my Revdex.com complaint: My steel car port has been installedThe first set up date was for Tuesday Dec 13, between 7-AM, but they called my son-in-law Monday Dec and said due to weather conditions, the installation date was changed to Wednesday Dec morning, 7-AMTuesday night they called me and said they would be here Thursday afternoon, also due to the weatherThen when no one showed up by 4:00, I called again, and spoke to CarriShe stated again, due to weather, they would be here Friday Dec after 2:PM Friday afternoon, December 16, at 4:PM, two workers showed up and started the assemblyThey didn't finish until 8:PM, but they were working under temps below degrees and the ground had been frozen for several daysThe two workers did an excellent job - never stoppingMy son-in-law positioned his truck with the headlights facing the installation so it could be completed since it now gets dark about 5:PM in our areaAnd, this happened to also be the week we had the coldest weather for this year - so the delays for this week were completely understood and acceptableOn Monday night, Dec 19, at 8:PM, I received a phone call from the All Steel Carport companyThe sales rep said they were TRYING to set up a delivery, and I interrupted him and said it was already delivered and set up the past FridayHe seemed quite surprised to learn thatHe also said he just received the complaint from the Revdex.com that same day, Dec I wasn't sure what the delay was in receiving the complaint since I filed the original complaint on December But, anyway, he proceeded to tell me the company tried to reach me many times but due to phone issues with my phone, they were not able to speak to meI have not had any complaints about phone problems, nor did any of their reps tell me of this issue during the phone calls I made to them trying to set up an appointment (the 5th call being one where I left a message on their end)They are absolutely correct in stating they called to set up the installation a few weeks after my purchase, but my permits were not authorized at that timeThis was my error as I did not request permits earlier - I requested them after I found out I needed them They said they would call in weeksI called back the day I picked up the zone permit to let them know everything was in order As stated, I never heard back from them and I made phone calls before writing to Revdex.comI received my first return call days after filing my complaintI checked back records on my phone and their number did not show up under any calls received (answered, screened or hacalls) to my houseAnd I am not sure why the crew was not able to find my location the one time they headed out as the reply stated, as I would think all companies would have GPS technologyBut, the car port is up, and the two man crew was fantastic In the future, the company might wish to let customers know if there is a phone issue when the customer calls so many times trying to set something upThis complaint has been resolved and I am 100% satisfied with the product and actual installation Regards, [redacted] ***
In response to [redacted] ,I do want to start and say I do apologize about the delay receiving your carport.I've listened to every call and read every note We will be taking steps to prevent this experience from happening in the futureAll Steel Carports has a Estimated delivery time of 6-weeks, This is our best estimate and is not intended to serve as a guarantee.this estimated time frame can be sooner and can also take longerWe have had this time frame since the end of the summer.We have corrected the estimated time frame with the dealer who sold the buildingWe have had a lot of issues getting in the area, contractor availability was one of the main issues.Denisa sat down and pulled all of the orders around your area and then put them together in a scheduleDenisa will also be calling to schedule you for Wednesday the 10th.I do apologize about the long wait you had to endure Thank you,Brian S*Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-Ext:219765-284-Ext:[email protected]: 765-284-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They say they are going to contact me on the tenth to make arrangements to have the carport installed? They have contacted me twice in the past couple of weeks and made arrangements and have changed them both timesSo, that means they are going to contact me on the tenth and change the appointment again??? They have been promising me since November that the carport would be put in within the "next week or two", and they never showed up.It seems they do not know what they are doingI am sorry, but with all of the promises that they have been making since November and not keeping them I will only be satisfied when they actually show up and install the carport Thank u
In response to Mr*** We deeply apologize about the delays and issues with some of the representatives you have experienced with usWe have taken the necessary actions so this never happens again in the future.Because of the delays you have experienced we are fabricating the building to the specs that you need 32x31og with 10' legs so the building will fit on your pad at no extra charge to you We are scheduling the building to be installed on August 22nd That is the next available schedule we haveAgain we apologize about the issues you have experienced with us and hope that we can gain your trust again in the futureThank you,Brian S*Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-Ext:219765-284-Ext:[email protected]: 765-284-
In response to Mr [redacted] , I do apologize about the delay in getting your permit approved.I've looked over all of the information and found the plans are expired for ***.The date stamp that is on the plans is the expiration date for the engineer, that we were looking atThe plans expire year from the date issuedI do apologize about the confusion that we have caused in this case.Even though All Steel Carports is not responsible for providing free plans we do still offer a set of generic plans for freeOur generic plans are for every type of building from 12-30' wideWe have purchased the generic plans for ***The engineer company we use are going to update the plans and send them with a new seal that will not expire for another yearWe can provide you with the generic plans to your email and the inspectors once we receive them from the engineerWe are hoping to receive the plans later this week Thank you,Brian S*Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, I have not heard from them as of this date, Oct6th I have delayed accepting this as I was waiting for their call To show my good faith, I will notify the bank to allow the payment to go through I hope they contact me as they promised and resolve this quickly The building will soon be here a month and we have not be able to use it Regards, [redacted]
We took care of Mr [redacted] issue.We apologize for the inconvenienceThe customer is satisfied with the resolution to the problem.Thank you,All Steel Carports
In response to [redacted] ,I checked the note on your order placed 9/15/in our system.On 9/you called and talked to Amanda and made changes to the orderYou stated to Amanda that you were priced wrong from the dealer on the changesAmanda then gave the correct prices and you stated you would have to think about itThe notes indicate you called our office and canceled the order on 9/29/2017.Then Liz, the scheduler for Michigan called on 10/18/to check on the order and you stated the order was canceled back in September Thank you,Brian S*Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the... response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, Lee W [redacted] I reject this response because I was told by Kaycee, their representative, that the one year maintenance warranty also covers sheet metal against rust. I have a copy of the one year maintenance warranty on the carport. I have an e-mail from Kaycee, their representative, stating that these panels would be covered as part of the maintenance warranty and that they would take care of this problem and they would be getting back to me shortly. (Management never did get back to me). The distributor also stated that this rust should be covered. My question is what good is this maintenance warranty and their reputation if they go back on their word that they are going to take care of this problem. Why did they take all of this time dragging their feet on this issue if it was not covered? On my first e-mail to them, they could have simply stated there was no warranty. As I stated earlier, I have all five e-mail responses and a copy of the warranty sheet. I would be more than happy to mail copies of these to you if need be.
Tuesday, September 29, 2015 Dear [redacted] Thank you for taking the time to communicate to us why our product / service did notmeet your expectations. We have everydesire to address your needs and provide the best solution available to resolveyour issue as soon as... possible. I will be in contact with you in the coming days to give the information about uscoming back to your location to put the building on blocks at no charge. Please accept our sincerest apology for any trouble or inconvenience we have causedyou. Again, it’s our goal to retain youas a satisfied customer and will hope to serve you again in the future. Thank you, Brian ***All Steel Carports Inc.765 284 0694 [redacted] Fax: 765 284 2689
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meHowever in review of the other complaint files, I would encourage you to review their response, as my experience with respect to scheduling is very similar It is odd they note that my calls were recorded, as when I rejected the install date (which IS true) I was told there was no knowledge of my vacation and no one had told them (*then how could it be recorded) Either way I appreciate the support, and look forward to receipt of the refunded deposit, and will seek services of another reputable company Regards, [redacted] ***
In response to Mr [redacted] , The customer Mr [redacted] called and ordered a building on or around April 4thHe gave the description of what he wanted and said 14' tallWhen talking about a carport when you say "14' tall" that is the leg heightOur documentation and price sheets are priced by the leg height or side wall if you willThat does not include the pitch of the roofEvery price sheet from All Steel Carports has it wrote as leg heightWhen a customer gives a height that's how tall the legs will be.When Mr [redacted] called for the quote and said "14' tall" it was priced as the legs being 14' tall.We then scheduled the building and delivered it with 14' legsThe customer then called in after the install stating the building was too tall and swayingWe advised the customer that we installed the building he ordered and to be able to come fix the legs he would be charged $1,plus the price for the new legsAnother option we have to help the building swaying is he can order a end to the building since it sits on concrete cause we cannot use concrete supports that go a few feet in the ground and connect to the legs since the building is on concrete Thank you,Brian S*Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-Ext:219765-284-Ext:[email protected]: 765-284-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of thI am partially agreeable to the response even though they lied and did not contact us until Jan 17th to say they would be out on Jan 24th....they did not contact us the week of the 8th...I had to call them because they were supposed to contact us the week of the 4th and didn’t do that...they also have not responded regarding the 20% price reduction due to the lies they have told us and the delays Regards, [redacted] ***
In response to Mr [redacted] ***, I spoke to Mr***, the week of the 8th and was advised to tell him he would be scheduled on the week of the 21st.I checked with Lavera and she did get Mr [redacted] scheduled for 1/24/Thank you,Brian S*Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-
I response to Mr [redacted] , We have called Mr [redacted] and were unable to reach himA voicemail was left for him asking to contact us back regarding his complaintMr [redacted] called saying his roof was leaking, we immediately wrote up a repair to correct the leaking roof by sending another crew outAfter that he called in and talked to Mitch stating that the water was coming through the base rail and concrete that a third party poured.Mitch did advise Mr [redacted] of different options we have to help remedy the water coming through the base railHe also gave him options that he could do his self to help save money on having a contractor come out and do the sealing that would be more cost effective The customer then said he would look in to it and call him back.Then we received this complaint.Once the customer contacts us back regarding the complaint we will go over options to help with the water coming through the base and concrete Thank you,Brian S
*Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-Ext:219765-284-Ext:[email protected]: 765-284-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, they responded that the contractors may be on roofsThis company installs carports...I've yet to see one attached to a roofSecond, Ashley stated that she could not contact them because there was no interpreter and they did not speak englishBrian stated when I spoke to him that he would direct the delivery to be made to the Thornville location as the contractors were already in ThornvilleI also was told on several occasions that the contractors "refused" to deliver at a particular location or time and there was nothing to be done about their refusalTiffany was rude beyond any comparison! I feel like they reserve her to get on the phone and literally scream at customersI feel that the CEO/Owner of the company should apologize personally for his bunch of rude employeesEvery site I look at about this company has several complaints about their terrible and rude customer service Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below on 10-12-Brian S [redacted] at all steel carports made a promise that he would call me in the near future, he has not called me as of 10-12-when he made his original promise to fix the problem, I never received a call, it has been five days since he promised in his Revdex.com response to call me he has not made any attempts to call me and resolve the issue, so far just a lot of empty promises Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me. Regards, [redacted] ***
As Mr [redacted] accurately indicates inches of snow are not ONLY on top of his camper but on all the ground in that part of the state The building is 12ft tall and that makes it perilous for the workers to be up that high in such icy conditions We HAVE attempted to schedule his building, as he indicates, however, we absolutely cannot control the weather conditions that impact the scheduling He clearly points out that we called him to hours IN ADVANCE to let him know the issues with the schedule All Steel does not make a PENNY until we install the building We would like to earn the money for the building We have not ignored Mr [redacted] 's order, we have just struggled with the scheduling He acknowledges how many times we have attempted to get his building to him only to have the schedule fall through for these reasons He threatened us with his attorney earlier, and we had hoped the attorney was a minister who might have a connection with the ALMIGHTY to stop the snow, but evidently, that was not the case :) We have every intention of installing his building and we fully understand his frustration with the fact that it isn't installed at this point We are working on a schedule to load in the next days into his area We will make every attempt to get the job done so he has the building he needs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] At this time, the complaint has been resolved and I am 100% satisfied with the product and the actual installation Below is my reply to the steps/proceedings after my Revdex.com complaint: My steel car port has been installedThe first set up date was for Tuesday Dec 13, between 7-AM, but they called my son-in-law Monday Dec and said due to weather conditions, the installation date was changed to Wednesday Dec morning, 7-AMTuesday night they called me and said they would be here Thursday afternoon, also due to the weatherThen when no one showed up by 4:00, I called again, and spoke to CarriShe stated again, due to weather, they would be here Friday Dec after 2:PM Friday afternoon, December 16, at 4:PM, two workers showed up and started the assemblyThey didn't finish until 8:PM, but they were working under temps below degrees and the ground had been frozen for several daysThe two workers did an excellent job - never stoppingMy son-in-law positioned his truck with the headlights facing the installation so it could be completed since it now gets dark about 5:PM in our areaAnd, this happened to also be the week we had the coldest weather for this year - so the delays for this week were completely understood and acceptableOn Monday night, Dec 19, at 8:PM, I received a phone call from the All Steel Carport companyThe sales rep said they were TRYING to set up a delivery, and I interrupted him and said it was already delivered and set up the past FridayHe seemed quite surprised to learn thatHe also said he just received the complaint from the Revdex.com that same day, Dec I wasn't sure what the delay was in receiving the complaint since I filed the original complaint on December But, anyway, he proceeded to tell me the company tried to reach me many times but due to phone issues with my phone, they were not able to speak to meI have not had any complaints about phone problems, nor did any of their reps tell me of this issue during the phone calls I made to them trying to set up an appointment (the 5th call being one where I left a message on their end)They are absolutely correct in stating they called to set up the installation a few weeks after my purchase, but my permits were not authorized at that timeThis was my error as I did not request permits earlier - I requested them after I found out I needed them They said they would call in weeksI called back the day I picked up the zone permit to let them know everything was in order As stated, I never heard back from them and I made phone calls before writing to Revdex.comI received my first return call days after filing my complaintI checked back records on my phone and their number did not show up under any calls received (answered, screened or hacalls) to my houseAnd I am not sure why the crew was not able to find my location the one time they headed out as the reply stated, as I would think all companies would have GPS technologyBut, the car port is up, and the two man crew was fantastic In the future, the company might wish to let customers know if there is a phone issue when the customer calls so many times trying to set something upThis complaint has been resolved and I am 100% satisfied with the product and actual installation Regards, [redacted] ***
In response to [redacted] ,I do want to start and say I do apologize about the delay receiving your carport.I've listened to every call and read every note We will be taking steps to prevent this experience from happening in the futureAll Steel Carports has a Estimated delivery time of 6-weeks, This is our best estimate and is not intended to serve as a guarantee.this estimated time frame can be sooner and can also take longerWe have had this time frame since the end of the summer.We have corrected the estimated time frame with the dealer who sold the buildingWe have had a lot of issues getting in the area, contractor availability was one of the main issues.Denisa sat down and pulled all of the orders around your area and then put them together in a scheduleDenisa will also be calling to schedule you for Wednesday the 10th.I do apologize about the long wait you had to endure Thank you,Brian S
*Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-Ext:219765-284-Ext:[email protected]: 765-284-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They say they are going to contact me on the tenth to make arrangements to have the carport installed? They have contacted me twice in the past couple of weeks and made arrangements and have changed them both timesSo, that means they are going to contact me on the tenth and change the appointment again??? They have been promising me since November that the carport would be put in within the "next week or two", and they never showed up.It seems they do not know what they are doingI am sorry, but with all of the promises that they have been making since November and not keeping them I will only be satisfied when they actually show up and install the carport Thank u
In response to Mr*** We deeply apologize about the delays and issues with some of the representatives you have experienced with usWe have taken the necessary actions so this never happens again in the future.Because of the delays you have experienced we are fabricating the building to the specs that you need 32x31og with 10' legs so the building will fit on your pad at no extra charge to you We are scheduling the building to be installed on August 22nd That is the next available schedule we haveAgain we apologize about the issues you have experienced with us and hope that we can gain your trust again in the futureThank you,Brian S
*Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-Ext:219765-284-Ext:[email protected]: 765-284-
In response to Mr [redacted] , I do apologize about the delay in getting your permit approved.I've looked over all of the information and found the plans are expired for ***.The date stamp that is on the plans is the expiration date for the engineer, that we were looking atThe plans expire year from the date issuedI do apologize about the confusion that we have caused in this case.Even though All Steel Carports is not responsible for providing free plans we do still offer a set of generic plans for freeOur generic plans are for every type of building from 12-30' wideWe have purchased the generic plans for ***The engineer company we use are going to update the plans and send them with a new seal that will not expire for another yearWe can provide you with the generic plans to your email and the inspectors once we receive them from the engineerWe are hoping to receive the plans later this week Thank you,Brian S
*Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, I have not heard from them as of this date, Oct6th I have delayed accepting this as I was waiting for their call To show my good faith, I will notify the bank to allow the payment to go through I hope they contact me as they promised and resolve this quickly The building will soon be here a month and we have not be able to use it Regards, [redacted]
We took care of Mr [redacted] issue.We apologize for the inconvenienceThe customer is satisfied with the resolution to the problem.Thank you,All Steel Carports
In response to [redacted] ,I checked the note on your order placed 9/15/in our system.On 9/you called and talked to Amanda and made changes to the orderYou stated to Amanda that you were priced wrong from the dealer on the changesAmanda then gave the correct prices and you stated you would have to think about itThe notes indicate you called our office and canceled the order on 9/29/2017.Then Liz, the scheduler for Michigan called on 10/18/to check on the order and you stated the order was canceled back in September Thank you,Brian S
*Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the... response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, Lee W [redacted] I reject this response because I was told by Kaycee, their representative, that the one year maintenance warranty also covers sheet metal against rust. I have a copy of the one year maintenance warranty on the carport. I have an e-mail from Kaycee, their representative, stating that these panels would be covered as part of the maintenance warranty and that they would take care of this problem and they would be getting back to me shortly. (Management never did get back to me). The distributor also stated that this rust should be covered. My question is what good is this maintenance warranty and their reputation if they go back on their word that they are going to take care of this problem. Why did they take all of this time dragging their feet on this issue if it was not covered? On my first e-mail to them, they could have simply stated there was no warranty. As I stated earlier, I have all five e-mail responses and a copy of the warranty sheet. I would be more than happy to mail copies of these to you if need be.
Tuesday, September 29, 2015 Dear [redacted] Thank you for taking the time to communicate to us why our product / service did notmeet your expectations. We have everydesire to address your needs and provide the best solution available to resolveyour issue as soon as... possible. I will be in contact with you in the coming days to give the information about uscoming back to your location to put the building on blocks at no charge. Please accept our sincerest apology for any trouble or inconvenience we have causedyou. Again, it’s our goal to retain youas a satisfied customer and will hope to serve you again in the future. Thank you, Brian ***All Steel Carports Inc.765 284 0694 [redacted] Fax: 765 284 2689
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meHowever in review of the other complaint files, I would encourage you to review their response, as my experience with respect to scheduling is very similar It is odd they note that my calls were recorded, as when I rejected the install date (which IS true) I was told there was no knowledge of my vacation and no one had told them (*then how could it be recorded) Either way I appreciate the support, and look forward to receipt of the refunded deposit, and will seek services of another reputable company Regards, [redacted] ***
In response to Mr [redacted] , The customer Mr [redacted] called and ordered a building on or around April 4thHe gave the description of what he wanted and said 14' tallWhen talking about a carport when you say "14' tall" that is the leg heightOur documentation and price sheets are priced by the leg height or side wall if you willThat does not include the pitch of the roofEvery price sheet from All Steel Carports has it wrote as leg heightWhen a customer gives a height that's how tall the legs will be.When Mr [redacted] called for the quote and said "14' tall" it was priced as the legs being 14' tall.We then scheduled the building and delivered it with 14' legsThe customer then called in after the install stating the building was too tall and swayingWe advised the customer that we installed the building he ordered and to be able to come fix the legs he would be charged $1,plus the price for the new legsAnother option we have to help the building swaying is he can order a end to the building since it sits on concrete cause we cannot use concrete supports that go a few feet in the ground and connect to the legs since the building is on concrete Thank you,Brian S
*Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-Ext:219765-284-Ext:[email protected]: 765-284-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of thI am partially agreeable to the response even though they lied and did not contact us until Jan 17th to say they would be out on Jan 24th....they did not contact us the week of the 8th...I had to call them because they were supposed to contact us the week of the 4th and didn’t do that...they also have not responded regarding the 20% price reduction due to the lies they have told us and the delays Regards, [redacted] ***
In response to Mr [redacted] ***, I spoke to Mr***, the week of the 8th and was advised to tell him he would be scheduled on the week of the 21st.I checked with Lavera and she did get Mr [redacted] scheduled for 1/24/Thank you,Brian S
*Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-