Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want to let you know that All Steel Carports was supposed to deliver and install my carport today 14 January 2018 and they did not show up nor did they call me to let me know they were not coming. I am sure their excuse will be the weather, what is their excuse for not calling me and telling me they were not coming? I was a contractor for many years and I never left a customer not knowing if I was on time or if I was going to be early or late. There is no excuse for this. I want my deposit back that I paid them when I ordered the carport on 09 October 2017, the amount is $216.00.Thank u.
Regards,
[redacted]
In response to Mr. [redacted], The time frame and installation times are estimated time frames. We write that in the contract because scheduling and install can take longer than estimated. We have sent the warranty information multiple times. I have also attached a copy to a previous response on the Revdex.com. The receipt has been sent as well. If you have not received a copy of the warranty and receipt I will send you a copy of each. The side drive that was cut does still carry the warranty and All Steel has has stated multiple times that it does not affect the structural integrity of the building. There is no need to pay someone to weld the framing as it is something that is covered under warranty. If you do feel you need to pay someone to weld it All Steel will not reimburse the amount paid to have it welded. If something were to happen with the opening All Steel would cover it. I have reviewed the notes, Michael approved a discount of $400 for the inconvenience. We do not pay for lost wages, I do apologize about that. The $400 discount was accepted at the time it was offered. we will not be able to refund the remaining amount of the deposit you are asking for. The owner of All Steel like most other companies is not available to take phone calls. Michael, is the Administrative assistant to the owner of All Steel Carports. He can answer or help with any questions you would have for the owner. He can be reached at Extension 221 or [email protected]. Thank you,Brian S[redacted]All Steel Carports Inc.765-284-0694
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
In response to [redacted] Mr. [redacted] called into our office and spoke with our customer service representative at 11:37am ET about his schedule issue. She was able to connect Mr. [redacted] with the scheduler for his area. The Scheduler acknowledged her failure to get Mr. [redacted] on the...
schedule as promised him that he would be on the schedule loading on Jan 21 or 22. Mr. [redacted] accepted the schedule date and appears to have filed his complaint after speaking to her and accepting the schedule.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
on 10-12-15 Brian S[redacted] at all steel carports made a promise that he would call me in the near future, he has not called me as of 10-12-15 when he made his original promise to fix the problem, I never received a call, it has been five days since he promised in his Revdex.com response to call me he has not made any attempts to call me and resolve the issue, so far just a lot of empty promises.
Regards,
[redacted]
in response to [redacted] Customer ordered a building on 9/2/16 with a representative here named Tiffany. Our lead time for delivery is 4-weeks or sooner. Customer called 9/26/2016 around 2PM upset and demanding a date and time. The rep she spoke to named Mitch went and checked with...
scheduling and said we could get her on for this weekend 9/30-10/2/2016 but until he was able to pull the schedule and could find an exact day he was unable to give her a date and time but guaranteed her Thursday, Friday, or Saturday. She said if he did not get her an exact date and time and keep that appointment with her that he just needed to cancel her order. He tried to get her to give him 2 hours to put the schedule together but she refused. She said that he needed to cancel her order and refund her money. Mitch told her that wouldn't be a problem but she would have to give him the Credit Card info for a refund, to which she got very upset that we didn't keep it on file and she would be reaching out to her CC company to do a dispute for an UN-received product. We never keep credit card information on file for security reasons once it's ran it gets destroyed there is no reason to keep it after that. Customer is within the 4-week period for install. We tried to schedule the building customer did not want anymore. We are more than willing to refund her money to her card. We would need the card information to do so. Customer said she will notify her Card carrier. We will wait to hear from her credit card company. Thank you,Brian SmithCustomer Care Department / Quality Control AgentAll Steel Carports INC.800-730-7908 Ext:219765-284-0694 Ext:[email protected]: 765-284-2689
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to Mr. S[redacted], My complaint is not with the dealer who wrote the order. My complaint is with the company's failure to return my deposit after not honoring the contract by not installing the carport in the proper time frame. Secondly, nowhere in the contract I have does it state " installation is subject to change". Furthermore even with Mr. S[redacted]'s new time frame of the order placed on Sept. 6 and the proposed installation of Oct. 31 he is still well over his own 6 weeks or sooner period. Therefore I am confident that once Mr. S[redacted] informs Mr. Ignacio C[redacted] the owner of All Steel Carports and a member of the Revdex.com of these facts he will authorize the reimburse my $162.00 deposit. Thank you, [redacted]
Regards,
[redacted]
In response to [redacted],I checked the note on your order placed 9/15/2017 in our system.On 9/26 you called and talked to Amanda and made changes to the order. You stated to Amanda that you were priced wrong from the dealer on the changes. Amanda then gave the correct prices and you stated you...
would have to think about it. The notes indicate you called our office and canceled the order on 9/29/2017.Then Liz, the scheduler for Michigan called on 10/18/2017 to check on the order and you stated the order was canceled back in September. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-2689
Hi, I just wanted to let you know that as I stated in my complaint All Steel Carports was supposed to contact me sometime this week Dec. 11 to Dec. 15 2017 to set up a date for them to install my carport, they have again failed to contact me to make arrangements. I have no missed calls...
from them, no voicemails and no emails. I thank you for looking into this manner for me. We have purchased four carports in the past from a different manufacturer and have never had any problems until we ordered this one. Thank you for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. However in review of the other 22 complaint files, I would encourage you to review their response, as my experience with respect to scheduling is very similar. It is odd they note that my calls were recorded, as when I rejected the install date (which IS true) I was told there was no knowledge of my vacation and no one had told them (*then how could it be recorded). Either way I appreciate the support, and look forward to receipt of the refunded deposit, and will seek services of another reputable company.
Regards,
[redacted]
In response to Mr. [redacted], We do apologize that you're having a scheduling issue. I checked the notes on the order and it does look like multiple calls have been made to you in regards to scheduling. The last note made on the order was on 9/30/2016 stating they left a voicemail to reschedule...
the install for 10/03/2016 in the early afternoon. After they did not hear anything back they had to drop it off the schedule. I have talked with the rep that handles Tennessee and she will have you on schedule for 10/19/2016 in the afternoon. You will be contacted to confirm that schedule date. Again we do apologize for any inconvenience you have experienced. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-2689
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. At this time, the complaint has been resolved and I am 100% satisfied with the product and the actual installation. Below is my reply to the steps/proceedings after my Revdex.com complaint: My steel car port has been installed. The first set up date was for Tuesday Dec 13, between 7-9 AM, but they called my son-in-law Monday Dec 12 and said due to weather conditions, the installation date was changed to Wednesday Dec 14 morning, 7-9 AM. Tuesday night they called me and said they would be here Thursday afternoon, also due to the weather. Then when no one showed up by 4:00, I called again, and spoke to Carri. She stated again, due to weather, they would be here Friday Dec 16 after 2:00 PM. Friday afternoon, December 16, 2016 at 4:23 PM, two workers showed up and started the assembly. They didn't finish until 8:27 PM, but they were working under temps below 20 degrees and the ground had been frozen for several days. The two workers did an excellent job - never stopping. My son-in-law positioned his truck with the headlights facing the installation so it could be completed since it now gets dark about 5:00 PM in our area. And, this happened to also be the week we had the coldest weather for this year - so the delays for this week were completely understood and acceptable. On Monday night, Dec 19, 2016 at 8:30 PM, I received a phone call from the All Steel Carport company. The sales rep said they were TRYING to set up a delivery, and I interrupted him and said it was already delivered and set up the past Friday. He seemed quite surprised to learn that. He also said he just received the complaint from the Revdex.com that same day, Dec 19. I wasn't sure what the delay was in receiving the complaint since I filed the original complaint on December 6. But, anyway, he proceeded to tell me the company tried to reach me many times but due to phone issues with my phone, they were not able to speak to me. I have not had any complaints about phone problems, nor did any of their reps tell me of this issue during the 4 phone calls I made to them trying to set up an appointment (the 5th call being one where I left a message on their end). They are absolutely correct in stating they called to set up the installation a few weeks after my purchase, but my permits were not authorized at that time. This was my error as I did not request permits earlier - I requested them after I found out I needed them. They said they would call in 2 weeks. I called back the day I picked up the zone permit to let them know everything was in order. As stated, I never heard back from them and I made 5 phone calls before writing to Revdex.com. I received my first return call 2 days after filing my complaint. I checked back records on my phone and their number did not show up under any calls received (answered, screened or hang-up calls) to my house. And I am not sure why the crew was not able to find my location the one time they headed out as the reply stated, as I would think all companies would have GPS technology. But, the car port is up, and the two man crew was fantastic. In the future, the company might wish to let customers know if there is a phone issue when the customer calls so many times trying to set something up. This complaint has been resolved and I am 100% satisfied with the product and actual installation.
Regards,
[redacted]
We took care of Mr. [redacted] issue.We apologize for the inconvenience. The customer is satisfied with the resolution to the problem.Thank you,All Steel Carports
In response to Mr. [redacted], Mr. [redacted] purchased his building through one of our dealers who informed the customer we were installing buildings 4 weeks or sooner. It is true that there is a statement on the web site from an older Q&A form that references 2 weeks…and we are making sure...
the webmaster removes the statement. Mr. [redacted] fails to mention in his complaint that HE ONLY IS AVAILABLE ON MONDAYS for an installation. He informed us of that fact on Oct 14 2016. He also calls back to as that we call his wife’s number because our attempts to reach him on his phone were not successful and he said, “my phone is acting dumb”. He has not paid any money to All Steel Carports in reference to his refund statement. We are working to see if we can arrange to have a contractor install his building on a Monday as soon as possible. If Mr. [redacted] is available other days of the week, it will increase the speed in which we can install the building. Ashley a representative from All Steel Carports called Mr. [redacted] on Monday October 24th, 2016 to schedule his install for Monday October 31st, 2016. His response was that he has turned it over to the Revdex.com and he is trying to get his deposit back and he didn't want the Carport. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-7908 765-284-0694 [email protected]: 765-284-2689
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nothing was agreed upon on the phone call...I was told once again when I would be receiving a phone call which I’ve been told numerous times then I wait and nothing ever happens and I have to call again. I made a note of when they are supposed to call and I also informed them I would be notifying the Revdex.com about them and their practices and that I was not satisfied.
Regards,
[redacted]
In response to Mr. [redacted], The customer Mr. [redacted] called and ordered a building on or around April 4th. He gave the description of what he wanted and said 14' tall. When talking about a carport when you say "14' tall" that is the leg height. Our documentation and price sheets are...
priced by the leg height or side wall if you will. That does not include the pitch of the roof. Every price sheet from All Steel Carports has it wrote as leg height. When a customer gives a height that's how tall the legs will be.When Mr. [redacted] called for the quote and said "14' tall" it was priced as the legs being 14' tall.We then scheduled the building and delivered it with 14' legs. The customer then called in after the install stating the building was too tall and swaying. We advised the customer that we installed the building he ordered and to be able to come fix the legs he would be charged $1,072.75 plus the price for the new legs. Another option we have to help the building swaying is he can order a end to the building since it sits on concrete cause we cannot use concrete supports that go a few feet in the ground and connect to the legs since the building is on concrete. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-7908 Ext:219765-284-0694 Ext:[email protected]: 765-284-2689
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that if your going to do business like this than the customer should be informed that water could enter under the rails if I had known this before hand I wouldn't have purchased this garage from your company this is wrong way to do business and as long as you get paid don't worry about the customers problems. Just dont expect a good reference from me.
Regards,
[redacted]
As Mr. [redacted] accurately indicates 12 inches of snow are not ONLY on top of his camper but on all the ground in that part of the state. The building is 12ft tall and that makes it perilous for the workers to be up that high in such icy conditions. We HAVE attempted to schedule his...
building, as he indicates, however, we absolutely cannot control the weather conditions that impact the scheduling. He clearly points out that we called him 24 to 72 hours IN ADVANCE to let him know the issues with the schedule. All Steel does not make a PENNY until we install the building. We would like to earn the money for the building. We have not ignored Mr. [redacted]'s order, we have just struggled with the scheduling. He acknowledges how many times we have attempted to get his building to him only to have the schedule fall through for these reasons. He threatened us with his attorney earlier, and we had hoped the attorney was a minister who might have a connection with the ALMIGHTY to stop the snow, but evidently, that was not the case :) We have every intention of installing his building and we fully understand his frustration with the fact that it isn't installed at this point. We are working on a schedule to load in the next 10 days into his area. We will make every attempt to get the job done so he has the building he needs.
In response to Mr. [redacted], I do apologize about the delay in getting your permit approved.I've looked over all of the information and found the plans are expired for [redacted].The date stamp that is on the plans is the expiration date for the engineer, that we were looking at. The plans...
expire 1 year from the date issued. I do apologize about the confusion that we have caused in this case.Even though All Steel Carports is not responsible for providing free plans we do still offer a set of generic plans for free. Our generic plans are for every type of building from 12-30' wide. We have purchased the generic plans for [redacted]. The engineer company we use are going to update the plans and send them with a new seal that will not expire for another year. We can provide you with the generic plans to your email and the inspectors once we receive them from the engineer. We are hoping to receive the plans later this week. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-7908 [email protected]: 765-284-2689
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want to let you know that All Steel Carports was supposed to deliver and install my carport today 14 January 2018 and they did not show up nor did they call me to let me know they were not coming. I am sure their excuse will be the weather, what is their excuse for not calling me and telling me they were not coming? I was a contractor for many years and I never left a customer not knowing if I was on time or if I was going to be early or late. There is no excuse for this. I want my deposit back that I paid them when I ordered the carport on 09 October 2017, the amount is $216.00.Thank u.
Regards,
[redacted]
In response to Mr. [redacted], The time frame and installation times are estimated time frames. We write that in the contract because scheduling and install can take longer than estimated. We have sent the warranty information multiple times. I have also attached a copy to a previous response on the Revdex.com. The receipt has been sent as well. If you have not received a copy of the warranty and receipt I will send you a copy of each. The side drive that was cut does still carry the warranty and All Steel has has stated multiple times that it does not affect the structural integrity of the building. There is no need to pay someone to weld the framing as it is something that is covered under warranty. If you do feel you need to pay someone to weld it All Steel will not reimburse the amount paid to have it welded. If something were to happen with the opening All Steel would cover it. I have reviewed the notes, Michael approved a discount of $400 for the inconvenience. We do not pay for lost wages, I do apologize about that. The $400 discount was accepted at the time it was offered. we will not be able to refund the remaining amount of the deposit you are asking for. The owner of All Steel like most other companies is not available to take phone calls. Michael, is the Administrative assistant to the owner of All Steel Carports. He can answer or help with any questions you would have for the owner. He can be reached at Extension 221 or [email protected]. Thank you,Brian S[redacted]All Steel Carports Inc.765-284-0694
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
In response to [redacted] Mr. [redacted] called into our office and spoke with our customer service representative at 11:37am ET about his schedule issue. She was able to connect Mr. [redacted] with the scheduler for his area. The Scheduler acknowledged her failure to get Mr. [redacted] on the...
schedule as promised him that he would be on the schedule loading on Jan 21 or 22. Mr. [redacted] accepted the schedule date and appears to have filed his complaint after speaking to her and accepting the schedule.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
on 10-12-15 Brian S[redacted] at all steel carports made a promise that he would call me in the near future, he has not called me as of 10-12-15 when he made his original promise to fix the problem, I never received a call, it has been five days since he promised in his Revdex.com response to call me he has not made any attempts to call me and resolve the issue, so far just a lot of empty promises.
Regards,
[redacted]
in response to [redacted] Customer ordered a building on 9/2/16 with a representative here named Tiffany. Our lead time for delivery is 4-weeks or sooner. Customer called 9/26/2016 around 2PM upset and demanding a date and time. The rep she spoke to named Mitch went and checked with...
scheduling and said we could get her on for this weekend 9/30-10/2/2016 but until he was able to pull the schedule and could find an exact day he was unable to give her a date and time but guaranteed her Thursday, Friday, or Saturday. She said if he did not get her an exact date and time and keep that appointment with her that he just needed to cancel her order. He tried to get her to give him 2 hours to put the schedule together but she refused. She said that he needed to cancel her order and refund her money. Mitch told her that wouldn't be a problem but she would have to give him the Credit Card info for a refund, to which she got very upset that we didn't keep it on file and she would be reaching out to her CC company to do a dispute for an UN-received product. We never keep credit card information on file for security reasons once it's ran it gets destroyed there is no reason to keep it after that. Customer is within the 4-week period for install. We tried to schedule the building customer did not want anymore. We are more than willing to refund her money to her card. We would need the card information to do so. Customer said she will notify her Card carrier. We will wait to hear from her credit card company. Thank you,Brian SmithCustomer Care Department / Quality Control AgentAll Steel Carports INC.800-730-7908 Ext:219765-284-0694 Ext:[email protected]: 765-284-2689
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to Mr. S[redacted], My complaint is not with the dealer who wrote the order. My complaint is with the company's failure to return my deposit after not honoring the contract by not installing the carport in the proper time frame. Secondly, nowhere in the contract I have does it state " installation is subject to change". Furthermore even with Mr. S[redacted]'s new time frame of the order placed on Sept. 6 and the proposed installation of Oct. 31 he is still well over his own 6 weeks or sooner period. Therefore I am confident that once Mr. S[redacted] informs Mr. Ignacio C[redacted] the owner of All Steel Carports and a member of the Revdex.com of these facts he will authorize the reimburse my $162.00 deposit. Thank you, [redacted]
Regards,
[redacted]
Sheet metal on this building is not covered under rust warranty, only the frame has a one year no rust warranty.Thank you,All Steel Carports
In response to [redacted],I checked the note on your order placed 9/15/2017 in our system.On 9/26 you called and talked to Amanda and made changes to the order. You stated to Amanda that you were priced wrong from the dealer on the changes. Amanda then gave the correct prices and you stated you...
would have to think about it. The notes indicate you called our office and canceled the order on 9/29/2017.Then Liz, the scheduler for Michigan called on 10/18/2017 to check on the order and you stated the order was canceled back in September. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-2689
Hi, I just wanted to let you know that as I stated in my complaint All Steel Carports was supposed to contact me sometime this week Dec. 11 to Dec. 15 2017 to set up a date for them to install my carport, they have again failed to contact me to make arrangements. I have no missed calls...
from them, no voicemails and no emails. I thank you for looking into this manner for me. We have purchased four carports in the past from a different manufacturer and have never had any problems until we ordered this one. Thank you for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. However in review of the other 22 complaint files, I would encourage you to review their response, as my experience with respect to scheduling is very similar. It is odd they note that my calls were recorded, as when I rejected the install date (which IS true) I was told there was no knowledge of my vacation and no one had told them (*then how could it be recorded). Either way I appreciate the support, and look forward to receipt of the refunded deposit, and will seek services of another reputable company.
Regards,
[redacted]
In response to Mr. [redacted], We do apologize that you're having a scheduling issue. I checked the notes on the order and it does look like multiple calls have been made to you in regards to scheduling. The last note made on the order was on 9/30/2016 stating they left a voicemail to reschedule...
the install for 10/03/2016 in the early afternoon. After they did not hear anything back they had to drop it off the schedule. I have talked with the rep that handles Tennessee and she will have you on schedule for 10/19/2016 in the afternoon. You will be contacted to confirm that schedule date. Again we do apologize for any inconvenience you have experienced. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports [email protected]: 765-284-2689
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. At this time, the complaint has been resolved and I am 100% satisfied with the product and the actual installation. Below is my reply to the steps/proceedings after my Revdex.com complaint: My steel car port has been installed. The first set up date was for Tuesday Dec 13, between 7-9 AM, but they called my son-in-law Monday Dec 12 and said due to weather conditions, the installation date was changed to Wednesday Dec 14 morning, 7-9 AM. Tuesday night they called me and said they would be here Thursday afternoon, also due to the weather. Then when no one showed up by 4:00, I called again, and spoke to Carri. She stated again, due to weather, they would be here Friday Dec 16 after 2:00 PM. Friday afternoon, December 16, 2016 at 4:23 PM, two workers showed up and started the assembly. They didn't finish until 8:27 PM, but they were working under temps below 20 degrees and the ground had been frozen for several days. The two workers did an excellent job - never stopping. My son-in-law positioned his truck with the headlights facing the installation so it could be completed since it now gets dark about 5:00 PM in our area. And, this happened to also be the week we had the coldest weather for this year - so the delays for this week were completely understood and acceptable. On Monday night, Dec 19, 2016 at 8:30 PM, I received a phone call from the All Steel Carport company. The sales rep said they were TRYING to set up a delivery, and I interrupted him and said it was already delivered and set up the past Friday. He seemed quite surprised to learn that. He also said he just received the complaint from the Revdex.com that same day, Dec 19. I wasn't sure what the delay was in receiving the complaint since I filed the original complaint on December 6. But, anyway, he proceeded to tell me the company tried to reach me many times but due to phone issues with my phone, they were not able to speak to me. I have not had any complaints about phone problems, nor did any of their reps tell me of this issue during the 4 phone calls I made to them trying to set up an appointment (the 5th call being one where I left a message on their end). They are absolutely correct in stating they called to set up the installation a few weeks after my purchase, but my permits were not authorized at that time. This was my error as I did not request permits earlier - I requested them after I found out I needed them. They said they would call in 2 weeks. I called back the day I picked up the zone permit to let them know everything was in order. As stated, I never heard back from them and I made 5 phone calls before writing to Revdex.com. I received my first return call 2 days after filing my complaint. I checked back records on my phone and their number did not show up under any calls received (answered, screened or hang-up calls) to my house. And I am not sure why the crew was not able to find my location the one time they headed out as the reply stated, as I would think all companies would have GPS technology. But, the car port is up, and the two man crew was fantastic. In the future, the company might wish to let customers know if there is a phone issue when the customer calls so many times trying to set something up. This complaint has been resolved and I am 100% satisfied with the product and actual installation.
Regards,
[redacted]
We took care of Mr. [redacted] issue.We apologize for the inconvenience. The customer is satisfied with the resolution to the problem.Thank you,All Steel Carports
In response to Mr. [redacted], Mr. [redacted] purchased his building through one of our dealers who informed the customer we were installing buildings 4 weeks or sooner. It is true that there is a statement on the web site from an older Q&A form that references 2 weeks…and we are making sure...
the webmaster removes the statement. Mr. [redacted] fails to mention in his complaint that HE ONLY IS AVAILABLE ON MONDAYS for an installation. He informed us of that fact on Oct 14 2016. He also calls back to as that we call his wife’s number because our attempts to reach him on his phone were not successful and he said, “my phone is acting dumb”. He has not paid any money to All Steel Carports in reference to his refund statement. We are working to see if we can arrange to have a contractor install his building on a Monday as soon as possible. If Mr. [redacted] is available other days of the week, it will increase the speed in which we can install the building. Ashley a representative from All Steel Carports called Mr. [redacted] on Monday October 24th, 2016 to schedule his install for Monday October 31st, 2016. His response was that he has turned it over to the Revdex.com and he is trying to get his deposit back and he didn't want the Carport. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-7908 765-284-0694 [email protected]: 765-284-2689
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nothing was agreed upon on the phone call...I was told once again when I would be receiving a phone call which I’ve been told numerous times then I wait and nothing ever happens and I have to call again. I made a note of when they are supposed to call and I also informed them I would be notifying the Revdex.com about them and their practices and that I was not satisfied.
Regards,
[redacted]
In response to Mr. [redacted], The customer Mr. [redacted] called and ordered a building on or around April 4th. He gave the description of what he wanted and said 14' tall. When talking about a carport when you say "14' tall" that is the leg height. Our documentation and price sheets are...
priced by the leg height or side wall if you will. That does not include the pitch of the roof. Every price sheet from All Steel Carports has it wrote as leg height. When a customer gives a height that's how tall the legs will be.When Mr. [redacted] called for the quote and said "14' tall" it was priced as the legs being 14' tall.We then scheduled the building and delivered it with 14' legs. The customer then called in after the install stating the building was too tall and swaying. We advised the customer that we installed the building he ordered and to be able to come fix the legs he would be charged $1,072.75 plus the price for the new legs. Another option we have to help the building swaying is he can order a end to the building since it sits on concrete cause we cannot use concrete supports that go a few feet in the ground and connect to the legs since the building is on concrete. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-7908 Ext:219765-284-0694 Ext:[email protected]: 765-284-2689
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that if your going to do business like this than the customer should be informed that water could enter under the rails if I had known this before hand I wouldn't have purchased this garage from your company this is wrong way to do business and as long as you get paid don't worry about the customers problems. Just dont expect a good reference from me.
Regards,
[redacted]
As Mr. [redacted] accurately indicates 12 inches of snow are not ONLY on top of his camper but on all the ground in that part of the state. The building is 12ft tall and that makes it perilous for the workers to be up that high in such icy conditions. We HAVE attempted to schedule his...
building, as he indicates, however, we absolutely cannot control the weather conditions that impact the scheduling. He clearly points out that we called him 24 to 72 hours IN ADVANCE to let him know the issues with the schedule. All Steel does not make a PENNY until we install the building. We would like to earn the money for the building. We have not ignored Mr. [redacted]'s order, we have just struggled with the scheduling. He acknowledges how many times we have attempted to get his building to him only to have the schedule fall through for these reasons. He threatened us with his attorney earlier, and we had hoped the attorney was a minister who might have a connection with the ALMIGHTY to stop the snow, but evidently, that was not the case :) We have every intention of installing his building and we fully understand his frustration with the fact that it isn't installed at this point. We are working on a schedule to load in the next 10 days into his area. We will make every attempt to get the job done so he has the building he needs.
In response to Mr. [redacted], I do apologize about the delay in getting your permit approved.I've looked over all of the information and found the plans are expired for [redacted].The date stamp that is on the plans is the expiration date for the engineer, that we were looking at. The plans...
expire 1 year from the date issued. I do apologize about the confusion that we have caused in this case.Even though All Steel Carports is not responsible for providing free plans we do still offer a set of generic plans for free. Our generic plans are for every type of building from 12-30' wide. We have purchased the generic plans for [redacted]. The engineer company we use are going to update the plans and send them with a new seal that will not expire for another year. We can provide you with the generic plans to your email and the inspectors once we receive them from the engineer. We are hoping to receive the plans later this week. Thank you,Brian S[redacted]Customer Care Department / Quality Control AgentAll Steel Carports INC.800-730-7908 [email protected]: 765-284-2689