Bonanza.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry to hear about your negative experience on BonanzaThe purchase you made was from a 3rd party seller (aka, an independent merchant who uses the Bonanza platform to sell items)The good news is that you purchased using PayPal, which offers an excellent buyer protection programSo in
summary, all you need to do is file a dispute with PayPal and a full refund will be issuedBecause you paid the seller directly, Bonanza is not able to facilitate the refund, so this is something that you will need to do directly with PayPal. we highly recommend that you contact PayPal to file a disputeOne of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that they provide a level of buyer protection should something go wrong with your orderYou can get that process started here: File a dispute with PayPal online (only available for purchases completed via a PayPal account): https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution File a dispute via telephone* (use this option if you used guest checkout on PayPal): 1-888-221-or 1-866-888-4178*Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance. Here is the PayPal ID for your payment: *** Once your dispute is filed, there is a 20-day window in which PayPal will prompt the seller to work with you to resolve the issue with the order. We recommend escalating your dispute to a “claim” if the seller is unresponsive so that Paypal takes direct actionPayPal will then perform their own investigation of the circumstances and offer a resolution based on the information they find. We suggest continuing to work with PayPal directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.). We hope that PayPal is able to help resolve this issue quickly for you and apologize for any inconvenience you have experiencedIf there is any additional information that we can provide to help this process go smoothly, or if you have additional questions, please don’t hesitate to ask

We apologize for your negative experience with this transactionOn May 10th you sent the seller a message and the seller promptly replied to youThey are now awaiting return communicationThe seller of this product has given every indication that they are willing to resolve this matter and their
transaction history suggests that they willPlease continue your communication with the seller directly and keep us posted if you need additional assistance.

Dear Mrs ***,
We are sorry to hear about your not so good experience with this seller The seller "***" has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way
Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: ***Here is also *** phone number: (***) ***-***If you need additional assistance, please contact us at [email protected]

Complaint: ***
I am rejecting this response because:I already did those things and this is not covered. on your site on the actual auction page it shows that this purchase is protects. See attachment and see link: https://www.bonanza.com/site_help/general_buying/buyer_protection
Sincerely,
*** ***

We are sorry that we are unable to reinstate your accountYou should be able to review your orders via *** which is how the buyers paid youYou should also be able to communicate with your buyers via ***. If you are interested in moving to another marketplace, we recommend ***.com or
***.com, both of which have strong monthly traffic and a good base of buyers and sellers ***.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you

Hello ***,Thank you for contacting Bonanza Support and we're deeply sorry to hear you have not received your order from the seller, ***, and they have not responded to your messagesThe seller "[***]" has been placed on Hold by Bonanza and is currently not
doing business on our site. Since this seller is no longer active on Bonanza, you may not receive the item you purchasedIf you have not already done so, we highly recommend that you contact PayPal to file a dispute. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that they provide a level of buyer protection should something go wrong with your orderYou can get that process started here:How to file a claim with PayPal ***If you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at *** or ***Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance.Here is the PayPal ID for your payment: ***Once your dispute is filed, there is a 20-day window in which PayPal will prompt the seller to work with you to resolve the issue with the order.We recommend escalating your dispute to a “claim” if the seller is unresponsive so that Paypal takes direct action. PayPal will then perform their own investigation of the circumstances and offer a resolution based on the information they find.We suggest continuing to work with PayPal directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.).We hope that PayPal is able to help resolve this issue quickly for you and apologize for any inconvenience you have experiencedIf there is any additional information that we can provide to help this process go smoothly, don’t hesitate to askPlease let us know if you have additional questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

Thank you for emailing and so sorry to hear about the negative experience with your order
The quickest and easiest way to reach a resolution is to contact the seller directly about the issueHere's how you can do so:
1) First, please log in to your Bonanza
account: http://www.bonanza.com/home/login2) After you have logged in, hover your mouse over the "Account" tab in the upper-left of any page, and click "Recent Purchases" from the drop-down menu to locate the order in question. a) If you haven't yet received tracking information, click the "Request tracking info" linkWe'll contact the seller with your request. b) If it has been more than days since you paid for your order or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submitWe will send this information to the seller, and this action allows us to monitor a seller's behavior to take appropriate actionPlease try working directly with the seller to resolve your issue
For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/offers/bpp_full_terms

Fortunately there are other viable alternatives like *** or *** that do a great job for sellersAnother option is to create an independent webstore where you can set up the rules that work best for you business vs a marketplace which creates policies for its entire user baseBest of luck to you

Complaint: ***I am rejecting this response because:
As stated in my initial complaint, you never specified any restrictions with regards to the items in question until after I tried to list them. If you have an issue with certain types of items being sold on your website, then you need to specifically state what your restrictions are. By only telling sellers about your issues AFTER they try to list an item, you are requiring small-time business owners to spend a lot of money sourcing inventory without knowing if they will even be able to attempt to sell it or not
I do see that the Madonna record in question is now active on Bonanza. I thank you for that, however, it should not take a week to list an item
If you are able to activate the Beyonce record as well, I will close this complaint. Thank you.Sincerely,*** ***

We are sorry for the negative experienceThis account was permanently suspended due to Infringement violations and also chargeback of seller feesThe account is permanently closed and cannot be reinstated. If you are interested in moving to another marketplace, we recommend *** and ***.We
sincerely apologize for any inconvenience this may have caused you

We are sorry for the negative experienceYou should never have to edit your feedback in order to receive your products or a resolution from any seller on BonanzaYour feedback is a direct reflection of your experience with that particular sellerWe have placed the seller's booth on hold and have
reached out to them and asked them to provide a resolutionWe have also reminded them of Bonanza's feedback policy
We would recommend that you file a dispute with PayPalDoing so will motivate the seller to resolve this dispute or they will face sanctions on their PayPal accountIf you need additional assistance please do reach out to our support team directly, [email protected]

Hi ***
We are sorry for the negative experienceWe have issued a full refund and can confirm that your account has been closedPlease let us know if you need anything else and thank you for giving us the opportunity to make things right

Hello ***Sorry to hear of your negative experience with this seller
The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout)
Bonanza basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know) That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transactionIn this case it would be PayPalCurrently PayPal requires that you file a claim within days from the transaction Here is a link that will assist.How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimLet us know if you have additional questions or if you need further assistance.Regards

Thank you for reaching out and please accept our apologies for your negative experience It looks like we have refunded your payment in full yesterday Please review the below correspondence that was emailed to you directly Please let us know if you need additional
assistance
Kind regards,MarkBonanza
Katy Yesterday 11:amHello ***,Thank you for writing and so sorry for the confusionThe free 30-day trial is only eligible for sellers who enroll on a month-to-month basisThe annual plan offers a free 13th month, however the entire membership cost is charged up front.We understand that you did not intend to commit to the annual membership at this timeWe have cleared the annual plan from your account and refunded the $back to your card on file (refund reference #9j9q6fb)Please allow 3-business days for the funds to appear back in your account.We have applied a free 30-day trial of the Gold Pro membership to your account, courtesy of Bonanza, for your troublesThe free trial is valid through January 3, We find that sellers who take full advantage of the features associated with the Gold Pro account see the most successYou can review the added benefits which come with your premium membership trial on the following page:http://www.bonanza.com/memberships/pickHope that helps and we apologize for any inconvenience you have experiencedIf you have additional questions, or if we can be of further assistance, please let us knowThank you for taking the time to contact us, and thanks for your support of Bonanza!Kind regards,KatyThe Bonanza Team

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement).We apologize that we are unable to provide further
details about the other account(s) involved with this actionIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend eBay and Amazon, both of which have strong monthly traffic and a good base of buyers and sellersWe sincerely apologize for any inconvenience this may have caused you

Dear sir,
We apologize for your not so good experience Bonanza does not offer phone support at this timeWe just received your email from you at support that you had been issued a refund by *** due to the independent seller not delivering the item This independent seller has also
been permanently removed from Bonanza We appreciate you letting us know about your experience so we can remove them from Bonanza and prevent this from happening to other shoppers
Kind regards
Bonanza
FYI , I JUST GOT REFUNDED BY *** BECAUSE THE SELLER WAS CAUGHT CHEATING AND SUPPLYING INFORMATIONALSO I SEE FROM THE INTERNET YOUR COMPANY HAS MANY MANY COMPLAINTSRevdex.com AND THE *** *** *** *** HAS A PENDING INVESTIGATION ON YOU COMPANYHOW DOES IT FEEL TOL WORK FOR A COMPANY THAT THE *** *** IS LOOKING ATHAVE FUN ON THE UNEMPLOYMENT LINE !!-----Original Message-----

It sounds like you have filed a dispute with Paypal against the seller who you purchased fromPlease do let us know if there is any additional information we can provide that will assist you

Sorry to hear that you haven’t received any tracking information for your order yet! Bonanza acts as a platform that connects buyers and sellers to transact directlyWe do not produce, house or ship any items ourselvesInstead, buyers pay sellers directly and sellers ship items directly to
buyers. Sellers typically update their orders as soon as they’re able to get the items shipped, so it’s possible that they haven’t yet had a chance to deliver the item to the shipping service. To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza pageOnce you’ve found the order in question, you can use the “Request information about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order. Here is a direct link to your recent purchase: https://www.bonanza.com/offers/50744974 You can also use the “Send them a message” link found under the seller's details in the order summary linked above to type out a message to them with any specific questions you may haveThis option will also automatically include the order number in the subject line so the seller will know which order you’re referring to. Sellers will typically respond within hours of receiving a message or request for information about an order (often they’ll respond much faster than that)If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved