Bonanza.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, Bonanza claims the refund has been issued but it still hasn't shown up in my account balanceI will check back next week.Sincerely, [redacted]

This account had several violations of our user agreementCircumventing Checkout, filed chargebacks against sellers, created aka accounts to leave feedback for an associated accountUnfortunately we are unable to reinstate your accountWe apologize in advance for the inconvenience and wish you the best in your future endeavors

We are sorry for the negative experienceWe have reviewed the tracking number ( [redacted] ) that the seller provided you and it shows that your package is set to be delivered on or before April 5th, https://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums...⇄ [redacted] &track.x=0&track.y=Please do let us know if you need additional information

Complaint: [redacted] I am rejecting this response because:I have already contacted the seller, they said it was clearly identified that it was used It was marked as used but in a deceptive manner, I showed it to other individuals and they all agreed Additionally, the web site never stated that there was only tips and not which are if I purchased it new I presented that to the seller and they never responded Bonanza may be the go between, I now understand that but they should take responsibility for who they allow to sell product on their web site, it feels like they're not When I went to Bonanza.com, I was under the impression they would be the one I would deal with, not the seller, it feels like you are trying to dodge the responsibility In short, in my mind I was purchasing the product from Bonanza.com, if I new I would have to deal with the seller, I would not have used your site On [redacted] it's very clear if you are purchasing a new or used product, this site doesn'tSincerely, [redacted]

Thank you for contacting Bonanza Support and we're deeply sorry to hear about the negative experience you've had recentlyWe appreciate you bringing this to our attention so that we can continue to make the Bonanza experience better for everyone, and we'll be reviewing this situation to determine if further action needs to be takenUnfortunately, because Bonanza doesn't process the payments ourselves, we don't have access to the financial information (for security and confidentiality reasons) necessary to issue you a refund directly.The easiest and quickest way to receive a refund for your order is to contact the seller directlyYou can do this by hovering over the "Account" tab and selecting "Recent Purchases" from the drop-down menu to view your order, then clicking the "Send them a message" link to email them with the order number in the subject line so they'll know exactly which one is yoursSellers typically respond within 24-hours and are often more than willing to accommodate requests from the buyer.If you don't hear from the seller within that time frame, we recommend filing a claim with the payment processor (Paypal or Amazon Payments) to have the charges reversedYou can get that process started hereHow to file a claim with PayPal ? https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments ? https://payments.amazon.com/help/201342380Again, we're truly sorry for the inconvenience this is to you, and if there is anything we can to help this process go smoothly or you'd like assistance with any other matter, please let us know and we'll be happy to do whatever we can

We are sorry to hear that this seller did not deliver the item you ordered from them? The seller " [redacted] " has been permanently suspended from Bonanza due to non delivery of items? Based on the activity on their account, we believe that they are acting in a fraudulent way? Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site? We would ***Highly [redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund? If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund? Here is a link to the [redacted] dispute process: ? https://www[redacted] .com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also [redacted] phone number: ? [redacted] Can you please follow up with us and let us know how the claim with [redacted] goes? ? Thank you very much

Complaint: [redacted] I am rejecting this response because: Once again you leave out the fact according to your own website message you were not advertising my listingsI could care less about selling on your siteI don't know why you're harping on thatYou're nothing but a bunch of liarsDo you deny such a message was added every time I logged on that read advertising was suspended but would resume when I add a credit card on file? Will you perjure yourself in a courtroom after I subpoena your server records? You've already threatened me with a collection agencyI violated no terms of serviceI simply do not agree with your unscrupulous method of billingYou advertised to me that you stopped advertising in SeptemberBy insisting I pay premium fees on top of regular fees is advertisingDo you still deny this message was added to my account? Will records go missing like [redacted] emails? You've got some nerve carrying on a charade like thisYou know damn straight what I'm talking aboutSincerely, [redacted]

Payment type: [redacted] # [redacted] The seller involved in your transaction has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly [redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund Here is a link to the [redacted] dispute process: https://www[redacted] -apac.com/buyerprotection/security-centre.htmlHere is also [redacted] 's phone number: [redacted] you need additional assistance, please contact us at http://www.bonanza.com/site_help/contact_us

We are sorry to hear about your negative experience with this sellerWe viewed your transaction and it looks like a refund may have been issued by PayPal (against the seller)Can you please reference the information we have included below to confirm? If it turns out to not be refunded, we highly recommend that you dispute the transaction against this seller in PayPalWe appreciate you letting us know about your experience so we can keep Bonanza free from such negative experiences Please do let us know if you need anything else ? Transaction ID:? [redacted] ? Sold on:? 11/27/16? Current status:? Payment Complete Dec 12:32: Received? dispute: non_receipt? notification? PayPal transaction # [redacted] Dec 09:35: Received? Reversed: buyer_complaint? notification for? $-31.23? PayPal transaction # [redacted]

We are sorry for the not so good experience According to the transaction history, it looks like you disputed the transaction with [redacted] and that [redacted] has issued a refund:Transaction ID: Sold on: 06/24/Current status: Complete Admin infoJul 09:14: Received Refunded: buyer_complaint notification for $- [redacted] transaction # [redacted] Jul 09:56: Received dispute: non_receipt notification [redacted] transaction # [redacted] Jul 09:54: Received Reversed: buyer_complaint notification for $- [redacted] transaction # [redacted] We would recommend that you follow up this claim with [redacted] directly as [redacted] was the payment facilitator on the transaction Please let us know if there is anything else we can do to assist

Thank you for contacting Bonanza Support and we're deeply sorry to hear that the seller has not been responsive to your inquiriesWe have reached out to the seller on your behalfWe thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to investigate this seller furtherIn the meantime, we highly recommend that you contact PayPal to open a dispute for a refundOne of the reasons that Bonanza requires sellers to accept PayPal is that PayPal provides a level of buyer protection should something go wrong with your orderFiling a dispute with PayPal will remove funds from the seller's account while PayPal awaits a response from the seller, forcing the seller to actA dispute on PayPal will count against the seller, and if the seller is unresponsive to multiple disputes, PayPal may take further action against the seller's accountTo file a dispute on PayPal: If you completed your purchase by logging into a PayPal account, visit this link to get startedIf you completed your purchase by entering your credit/debit card as a guest on PayPal (without logging into an account), you will need to contact them via telephone to file your dispute.You can contact PayPal directly at 1-888-221-or 1-866-888-4178Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representative.If you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human and let them know the transaction ID ( [redacted] ), date and purchase amount for your orderAdditionally, we recommend leaving this seller feedback about your experience so that other buyers are aware of their shortcomingsHere is a link to do so: If you are unable to reach a resolution with the seller and/or payment provider through the process above, please let us know so that we may continue to assist you in escalating your dispute to a claim

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Bonanza must have been aware this seller was a problem because I received a response from them the same day I placed the order stating this seller had been suspended for misconduct Bonanza's response to my complaint on Revdex.com is the same one posted to me In other words "Buyer Beware" when placing an order on the Bonanza web siteSincerely, [redacted]

Sorry for your not so good experience with listing items on BonanzaThe items you are selling are high risk in that they fall under a category that is monitored for infringementBonanza has been ordered by many brands to manually review high risk items that are often identified as infringing on the brand prior to them being listed on Bonanza, or face large lawsuitsIn the interest of not being sued by the brands, we have to manually review select items before they are listed for saleWe hope that helps to explain why items are not immediately posted for sale Thank you for your patience and support

We apologize that we are unable to further assistIn the matter of user safety on Bonanza, we are not able to provide additional information regarding the security actions taken on these accounts.? If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend eBay or Amazon, both of which have strong monthly traffic and a good base of buyers and sellersEtsy is another viable option.We sincerely apologize for any inconvenience this may have caused you

Complaint: [redacted] I am rejecting this response because: I appreciate the cancellation from Bonanza but the hassle and lack of customer response relating to my multiple efforts to connect combined with their emails threatening to send me to a collection agency is not acceptable? I request Bonanza communicates clearly on their website they work only online, not by phone and that responses realistically take a up to weeks? They also need to find a solution for sending out collection notice threats when a client has taken action as they requested to fix a problem and that action didn't work.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I HAD A FREE SELLER'S ACCOUNT! I NEVER AGREED TO ANY MEMBERSHIP CONCERNING A FEEYOU ARE A COMPLETE LIARNO WONDER WHY YOU HAVE SO MANY NEGATIVE REVIEWSYOU HAVE ALMOST NEGATIVE REVIEWSYOUR COMPANY WON'T BE AROUND MUCH LONGER Sincerely, *? [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as the refund was completed 12/14/

Hello [redacted] ,Thank you for contacting Bonanza Support and we're deeply sorry to hear you have not received your order from the seller, [redacted] , and they have not responded to your messagesThe seller "[ [redacted] ]" has been placed on Hold by Bonanza and is currently not doing business on our siteSince this seller is no longer active on Bonanza, you may not receive the item you purchasedIf you have not already done so, we highly recommend that you contact PayPal to file a disputeOne of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that they provide a level of buyer protection should something go wrong with your orderYou can get that process started here:How to file a claim with PayPal --> [redacted] If you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at [redacted] or [redacted] Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance.Here is the PayPal ID for your payment: [redacted] Once your dispute is filed, there is a 20-day window in which PayPal will prompt the seller to work with you to resolve the issue with the order.We recommend escalating your dispute to a “claim” if the seller is unresponsive so that Paypal takes direct actionPayPal will then perform their own investigation of the circumstances and offer a resolution based on the information they find.We suggest continuing to work with PayPal directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.).We hope that PayPal is able to help resolve this issue quickly for you and apologize for any inconvenience you have experiencedIf there is any additional information that we can provide to help this process go smoothly, don’t hesitate to askPlease let us know if you have additional questions

Thank you for contacting Bonanza Support and we're deeply sorry to hear about the negative experience you've had recentlyWe appreciate you bringing this to our attention so that we can continue to make the Bonanza experience better for everyone, and we'll be reviewing this situation to determine if further action needs to be takenUnfortunately, because Bonanza doesn't process the payments ourselves, we don't have access to the financial information (for security and confidentiality reasons) necessary to issue you a refund directly.The easiest and quickest way to receive a refund for your order is to contact the seller directlyYou can do this by hovering over the "Account" tab and selecting "Recent Purchases" from the drop-down menu to view your order, then clicking the "Send them a message" link to email them with the order number in the subject line so they'll know exactly which one is yoursSellers typically respond within 24-hours and are often more than willing to accommodate requests from the buyer.If you don't hear from the seller within that time frame, we recommend filing a claim with the payment processor (Paypal or Amazon Payments) to have the charges reversedYou can get that process started hereHow to file a claim with PayPal --> https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments --> https://payments.amazon.com/help/201342380Again, we're truly sorry for the inconvenience this is to you, and if there is anything we can to help this process go smoothly or you'd like assistance with any other matter, please let us know and we'll be happy to do whatever we can