Bonanza.com

Thank you for letting us knowWe have issued a full refund for your membership via [redacted] . Transaction detailsPayment sent to [redacted] April 4, at 9:35:AM PDTTransaction ID: [redacted] Payment Status: COMPLETEDGross amount-$140.00 USD

Complaint: [redacted] We are rejecting this response because we still have not received a refundWe filed a dispute with PayPal and the seller is still refusing to provide a refund The seller sent us the message below: We will send you a full refundAt the moment, we can not do that because you open a case in PaypalCould you please close it? After you close it, we will refund you the full amount Per PayPal, they advised us that the case doesn't need to be closed first, for the seller to provide the refundThe case will be closed once the seller authorizes a full refund Even though the seller is a third party, independent business owner, their actions are a direct reflection of how Bonanza.com operates Until we receive a full refund, we will not close this complaint ?

Complaint: [redacted] I am rejecting this response because: Its not acceptable to shut down my THREE stores without any communicationNor to allow me access to my data file of my listingsThe very least Bonanza.com can do is to give me access to my listings data fileMy stores are [redacted] Sincerely, [redacted] ***

We are sorry that we are unable to reinstate your accountYou should be able to review your orders via [redacted] which is how the buyers paid youYou should also be able to communicate with your buyers via [redacted] If you are interested in moving to another marketplace, we recommend [redacted] .com or [redacted] .com, both of which have strong monthly traffic and a good base of buyers and sellers ***.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you

? Complaint: [redacted] I am rejecting this response because: ? I offered to give the customer service rep my [redacted] info but she didn't want it? I have no order number; that's part of the problem? I never received a confirmation, nor have I have received responses to either of the emails I've sent directly to the seller? The company is taking no responsibility for this fraudulent seller, even though I'm guessing that the company has made a profit from the money I've lost? Here is a copy of the transaction? I find it interesting as well that two different names are listed - [redacted] and [redacted] Still waiting for a resolution from this company or through [redacted] ? Regardless, I'm out almost $and my daughter doesn't have her backpack or any hope of getting it, as we have been unable to get any kind of satisfactory response from the seller or Bonanza.Sincerely, [redacted] ***

Hello [redacted] Sorry to hear of your negative experience with this seller The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout) Bonanza basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know) That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our siteAs for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transactionIn this case it would be PayPalCurrently PayPal requires that you file a claim within days from the transaction Here is a link that will assist.How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaimLet us know if you have additional questions or if you need further assistance.Regards

Complaint: [redacted] I am rejecting this response because:I still show a $hold on my accountThis should have never been there in the first placeI want it removed! Why should this company be allowed to put a hood on my money? My money that I never gave them permission to touch!

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement)? We apologize that we are unable to provide further details about the other account(s) involved with this actionIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you?

we're very sorry to hear about the negative experience with your jersey orderBonanza is an online marketplace connecting buyers to transact directly with sellers located all over the worldBonanza does not produce, house or ship any itemsInstead, buyers pay sellers directly and sellers ship their goods straight to the buyerThis means that we cannot replace or refund your order ourselves.Don't fret! We have reached out to the seller on your behalf, request that they contact you as soon as possible with a resolutionWe have also opened a claim in our Order Resolution Center to file a report for this sellerOur team will be taking appropriate action towards their account from thereIn the meantime, we highly recommend that you contact PayPal, the payment provider you used to complete your purchaseOne of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that these platforms provide a level of buyer protection should something go wrong with your orderAdditionally, filing a dispute with the payment processor will often force the seller to act in order to avoid action being taken against their accountYou can get that process started here:How to file a dispute with PayPal if you used a PayPal account --> [redacted] If you completed your purchase with your credit or debit card (known as 'checking out as a guest on PayPal'), you will need to contact them via telephone to file your disputeYou can contact PayPal directly at [redacted] or [redacted] .Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human.The reference number for your payment is: [redacted] Our apologies for the inconvenience you experienced, [redacted] Please let us know if you have any trouble filing your dispute with PayPal so that we can help resolve this as quickly as possibleWe'll also be glad to answer any questions you have at this timeThank you for bringing this matter to our attention so that we can make the Bonanza experience better for all

Complaint: [redacted] I am rejecting this response because: I am responding with information requested.? Seller: Whiz Bang Electronics items Number: [redacted] email: [redacted] @yahoo.comSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Please look at this web https://www.bonanza.com/listings/Mothers-Day-Heart-Necklace-925-Sterling-Silver-...⇄ you see anything about drop shipping?!Did you see anything that says seller is independent from Bonanza?'Aboko" is the original seller of this necklace in [redacted] It sells the necklace just fro dollarsIs it legal that a company or a person sells the same good with dollars more expensive?!!Bonanza is responsible for all person or companies that are using Bonanza server to sell goods.Bonanza sold the necklace more expensive than other sellersI am sure that the U.Sgovernment doesn't let somebody takes advantage from U.Scitizen Sincerely, [redacted]

We are sorry to hear of this unfortunate situation The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout) Bonanza basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know) That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our siteAs for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame Currently PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄ can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersBonanza scams, how often do they happen: http://www.bonanza.com/site_help/general_buying/bonanza_scamHow to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBILet us know if you have additional questions or if you need further assistance.Regards,The Bonanza Team

We are sorry to hear of your negative experience with your transactionOur first suggestion would be to file a dispute with [redacted] as they are the payment facilitator that you used when you paid this independent seller directly for the item you purchased from themBased on your comments of the transaction, [redacted] has ruled in the seller's favor, your next best option would be to file a dispute with your credit card/bank that is connected to the transaction in questionBonanza does not receive payments for goods, nor do we ship items so we do not have direct influence in refunds or shipping, etcPlease do let us know if you need any further information that will help with you filing a dispute with your credit card company

Hello We are sorry to hear of this unfortunate situation The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout) Bonanza basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame Currently PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄ can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersILet us know if you have additional questions or if you need further assistance

Your account was suspended because you filed a chargeback for overdue seller fees When you added a credit card to your account, you opted into paying your seller fees with that credit card (Bonanza does not auto select this for you) All sellers on Bonanza are required to have a valid credit card on file in order to sell on Bonanza.To get your account reinstated we would need a payment of $ for the fees you filed a chargeback on, and we would need a payment of $ which represents the chargeback fee that we are charged Total $ Please send this amount to ***@bonanzle.com via *** and reply with the confirmation number so we can confirm the payment At that time we will reinstate your account.Transactions that are not completed can be canceled by going to your fees page and following the steps outlined on this page: http://www.bonanza.com/site_help/general/cancel_transaction_on_bonanzaThank you

We are sorry for your negative experienceYour account was permanently suspended for multiple violations of our user agreement. http://www.bonanza.com/site_help/user_agreementIf you are looking for alternative venues, *** and *** offer a good base of trafficAnother option is to create an
independent webstore where you can create policies that are more inline with your goals for your business

We are sorry to hear of your negative experience with this sellerWe have also reached out to the independent seller and asked them to issue a refundWe have also removed their items from saleWe would recommend that you file a dispute with PayPalPayPal has a buyer protection program that is
designed to protect buyers in cases like thisBecause you paid the seller directly, you will need to file this dispute with PayPal directly.
Here is the reference number of your transaction and your transaction detailsPlease do keep us posted if we can further assist
Transaction Summary
Sold on: 07/22/
Payment type: Paypal #***
1-888-221-
Below is a list of toll free numbers for PayPalCustomer Support: 1-888-221-1161(you'll need to log in for a one time passcode)hours:4:AM to 10:PM Pacific Time Monday through Friday; 6:AM to 8:PM Pacific Time Saturday and Sunday

Complaint: ***
I am rejecting this response because:
It has been days which is the max you state shipping should beI already contacted the seller wks ago via email and they still haven't respondedI am now escalating this matter because you on your website claim this to be a reliable and trusted seller that you allow to sell items on your American website. This was the only reason I trusted the seller and made purchase. Sincerely,
*** ***

The seller "***" has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed
them from our site We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also ***'s phone number: * *** ***If you need additional assistance, please contact us at ***@bonanza.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, with the exception that if the seller does not comply, than it will require bonanza to intervene. Sincerely, *** ***