Bonanza.com

We are sorry to hear about your negative experience. [redacted] has given you the incorrect information. When you purchased the item, you paid the 3rd party seller directly. So ultimately the transaction is between you and the seller. Because of this we only allow [redacted] and [redacted] Pay as payment... methods on our platform as both of them offer excellent buyer protection programs. That way if the 3rd party seller does not make good on the order (as is the case here), you can file a dispute on [redacted] . We recommend escalating to a “claim,” which causes [redacted] to take direct action. [redacted] will then perform their own investigation of the circumstances and offer a resolution based on the information they find. You can read more here:https://www. [redacted] .com/webapps/mpp/security/buyer-protection-resolution We suggest continuing to work with [redacted] directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.). We hope that [redacted] is able to help resolve this issue quickly for you. If there is any additional information that we can provide to help this process go smoothly, don’t hesitate to ask. Please let us know if you have additional questions, and thank you again for taking the time to bring this matter to our attention.

Complaint: [redacted] I am rejecting this response because: THE ISSUE OF POOR C/S HAS NOT BEEN RESOLVEDSHAME ON BONANZA FOR BLOCKING MY EMAILS AND QUESTIONING FROM MY ATTORNEYALSO BLOCKED ACCESS TO THE ACCOUNT ON THEIR WEBSITE% NEGATIVE FEEDBACK ON THE Revdex.com WEBSITEHAVE YOU CHECKED THE INTERNET FOR COMPLAINTS AGAINST BONANZA ? CHECK OUT THE WEBSITES ON THE NET FOR COMPLAINTS AGINST BONBANZA NOT FROM JUST BUYERS BUT, FROM SELLERSWHAT A SHAMIF I HAVE HAD SUCH A BAD EXPERIENCE, YOU THERE ARE MANY OTHERS OUT THERE THAT HAVE NOT COMPLAINEDWHAT IS BONANAZA AFRAID OF? WHAT ARE THEY HIDING?Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Yes [redacted] has ruled against meMy credit union says its to late to file a claimAnd I lost dollarsDoesn't seem fairThanks for all your "help" Revdex.com Sincerely, [redacted]

Hi [redacted] We are sorry for the negative experienceWe have removed your items from sale and completely closed your boothIf there is anything else you need please be sure to let us know.Kind regards

Complaint: [redacted] I am rejecting this response because:? Clearly Bonanza.com has to have some relationship with the people that use the service.? I have tried to contact the seller, but have gotten no response.? Plus I sent messages to Bonanza.com and got no messages either.? Very rude and unprofessional in my opinion on both parts.? Rest assured, that I will not recommend your company to others.? This is my first experience with Bonanza.com and will be my last.? There has to be some way you can connect with the seller.? You must have some information on them besides what we can see.? ? I have filed a claim with PayPal and hope they have better response than what I am getting now.? Sincerely, [redacted]

Hello ***We are sorry to hear of your not so good experience with this seller We sincerely appreciate you letting us know so that we are able to prevent them from selling such items to other unsuspecting buyers We will address their account immediately and make sure that is the case.We would highly recommend that you file a dispute with [redacted] as soon as possible Doing so will protect your investment and also will ensure your purchase is refunded per the [redacted] buyer protection programHere is a link to the [redacted] dispute process: https://www[redacted] .com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also [redacted] 's phone number: [redacted] Can you please follow up with us and let us know how things pan out with respect to the dispute on [redacted] ? Keep us posted if you need any additional information too.Kind regards

This user was permanently suspended from Bonanza due to a violation of our user agreementThe account cannot be reinstatedOur full user agreement can be reviewed here: http://www.bonanza.com/site_help/user_agreement An alternative site you may wish to try is ***If that is not an option then you may want to consider opening up an independent webstoreBest of luck to you

Sorry for the negative experience with this sellerWhen we viewed the transaction we see that the seller has issued a refund Please use the following PayPal refund notification so you can confirm this on your sideIf you find otherwise, please let us know Kind regards Transaction ID: 37058185 Sold on: 12/15/15 Current status: Complete Admin info Dec 05:26: Received Refunded: refund notification for $-42.00 PayPal transaction # [redacted]

Complaint: [redacted] I am rejecting this response because: Bonanza is hiding behind this disclaimerThey act like [redacted] when one makes a purchase then once their is a problem they wash their hands of itIt is a dangerous businessThey claim not to be responsible for the businesses they send the customer to useIt is like a car dealer sending a car to a body shop to be fixed and then washing their hands of it once the car comes back with the paint peeling off.? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am still waiting for a response from paypal Sincerely, [redacted] ***

We apologize for the negative experience? Unfortunately we are not able to reinstate your account nor are we allowed to disclose the specifics regarding the process of how our site security identified related accounts that have been previously suspendedWe would recommend that you identify another marketplace that meets your needsIf you are unable to identify one we would recommend that you create a webstore independent of a marketplace, where you can create a system that works best for your business

Revdex.com:Hello,This is to let you know that the vendor has issued a refund for the amount below It took me months to resolve this issue but now it's resolved and please close my complaint If you have any questions, please do not hesitate to contact me at the numbers below.Thank you,***

Complaint: [redacted] I am rejecting this response because: There is no reason for me to be banned, I have done absolutely nothingThey sold all of items for me while I did 25,on ebay in the same time frameidk who the [redacted] they think they are, but I warned them that not having support options bothered meNow I have some unknown issue, out of the blue, no notice, no explanation, there is no grounds for it.I have plenty of free time to invest in educating people about your [redacted] up practices across all your social media account, better get used to seeing my name because I will be there every day now until I get my call from you regarding the inappropriate actions taken against my accountI have sued eBay and PayPal twice and am about to bag them a third timeUnless you want to join the list of cases that paid out to me, I suggest you call me [redacted] Sincerely, [redacted]

Each buyer who leaves Bonanza with a negative experience is a buyer that will likely never return to our site We have continued to observe negative feedback on Bonanza from your buyers for various reasons At this time we have shut down your booth If you are interested in moving to another marketplace, we recommend [redacted] or [redacted] both of which have strong monthly traffic and a good base of buyers and sellers eBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you Kind regards,Bonanza supportPS, attached is a screen shot of their feedback page from just one account (admin view) ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: As stated in my initial complaint, you never specified any restrictions with regards to the items in question until after I tried to list them. If you have an issue with certain types of items being sold on your website, then you need to specifically state what your restrictions are. By only telling sellers about your issues AFTER they try to list an item, you are requiring small-time business owners to spend a lot of money sourcing inventory without knowing if they will even be able to attempt to sell it or not I do see that the Madonna record in question is now active on Bonanza. I thank you for that, however, it should not take a week to list an item If you are able to activate the Beyonce record as well, I will close this complaint. Thank you.Sincerely, [redacted] ***

Sorry for your not so good experience with listing items on BonanzaThe items you are selling are high risk in that they fall under a category that is monitored for infringementBonanza has been ordered by many brands to manually review high risk items that are often identified as infringing on the brand prior to them being listed on Bonanza, or face large lawsuitsIn the interest of not being sued by the brands, we have to manually review select items before they are listed for saleWe hope that helps to explain why items are not immediately posted for sale? Thank you for your patience and support

Complaint: [redacted] I am rejecting this response because: I do not accept the excuse that I should list my items elsewhere.? While I may end up doing just that, it is not an appropriate "resolution" from you.? You continue to take my money (days earlier than stated in your terms!) yet your best advise for your poor business practices is "go somewhere else."? Does that really seem acceptable to you?? And for your information, I do have my items listed on my own website.? I do not have a lot of money to advertise, so I do not make many sales through the site.? However, I have not been contacted by any legal representative in regards to any item I'm selling, as you are so sure I should be.? If I was contacted, I would direct them to the First Sale Doctrine ( https://www.justice.gov/usam/criminal-resource-manual-1854-copyright-infringemen...⇄ ).? There is no law against re-selling an item that was legitimately obtained.? In fact, as shown in the link above, the action of re-selling a legitimately acquired item is actually guaranteed by law.? I would think an online marketplace like yourselves would be aware of that!Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Please explain to me in which fraudulent account was connected with my bonanza account? Sincerely, [redacted]

Dear Sir You had a Bonanza account and the charges that were assessed were for seller fees WP4LESS joined 09/30/active 08/12/Send message rating 99.5% feedback "About Me I love to cook and have found Wolfgang Puck Cookware to be my favoriteI sell hard to find cookware pieces that are impossible to get elsewhereSome are disconntinued and some can only be purcahsaed in complete sets You can start building your own set - with the pieces you prefer or add on to what you already haveHappy cooking!"

19 Feb 21:01: Received Reversed: buyer_complaint notification PayPal transaction # [redacted] Sorry for the not so good experience. When we viewed the transaction on our site it shows that you were issued a full refund via PayPal. Please contact PayPal directly... and reference the above information to confirm. Please let us know if otherwise.