Bonanza.com

We are sorry to hear of your not so good experience with this transactionThe seller from your transaction has not responded to our requests to resolve this complaint so we have removed them from Bonanza? We would ***Highly [redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund? If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund? Here is a link to the [redacted] dispute process: ? https://www[redacted] .com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also [redacted] phone number: [redacted] If you need additional assistance, please contact us at [redacted] @bonanza.com

Complaint: [redacted] I am rejecting this response because: As I've already told you, I have contacted the seller and have not received a replyThe item was purchased through the Bonanza website so you must assume some responsibility to contact the company yourself and expedite my refund Sincerely, [redacted] ***

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service ( [redacted] )We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we err on the side of caution in matters of user safetyOur system is preventing us from opening an account on Bonanza for you at this timeWe apologize for any inconvenienceDue to security restrictions, our team is unable to provide further details involved with this actionTo protect your privacy, it is our policy not to notify other users of our suspensions when possibleIf you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processedWe strive to keep this matter as private as possible to preserve your reputation on BonanzaFortunately, we are able to recommend a few great alternatives such as [redacted] or [redacted] , both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction formatThe advertising that is purchased on Bonanza is not refundableBonanza sends those funds on your behalf to Google Shopping which results in buyer traffic being directed to your boothBonanza or Google cannot guarantee that those buyers convertWe sincerely apologize for any inconvenience this may have caused youThank you for your understanding, and we wish you the best of luck in your future endeavors!

Thank you for your follow up message [redacted] Bonanza does not have a hand in the paymentYou paid the seller directly via PayPalSo in order to get a refund, you need to either request this via the independent seller or to file a dispute via PayPalIf the seller is not responding to you in a timely manner that is acceptable to you, then we would recommend filing a dispute on PayPalDoing so will motivate the seller to address any concerns, or PayPal will impose sanctions on their account until all is resolvedPlease let us know if we can provide any information to help you with that process

Complaint: [redacted] I am rejecting this response because:Your company allows your sellers to advertise and sell items under informationThen you deny any responsibility while you are the one allowing them to sell on Bonanza.com You have done nothing to resolve this issue except push it to paypal which is not at fault for thisSincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Log in user name: [redacted] ? Email address used to log into Bonanza:? [redacted] @hotmail.com NdicolasH ? [redacted] H ? ? Message from the seller: Greetings, [redacted] , This is a follmessage regardingyour recent purchasefrom FiveStarDeal Thanks for your purchase! Do to a recent surge in sales, I'm currently out of shipping envelopesYour order will be shipped ASAP, but be aware that it will be a few days before I can send it out If you paid for USPS Express Overnight shipping, please send me a message, I will be sure to send your package immediately ? ? ? ? Thanks for writing to us and we’re very sorry to hear that you haven’t received any tracking information for your order yet! Sellers typically update their orders as soon as they’re able to get the items shipped, so it’s possible that they haven’t yet had a chance to deliver the item to the shipping service ? To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza pageOnce you’ve found the order in question, you can use the “Request info about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order ? You can also use the “Send them a message” link found under the sellers details in the order summary to type out a message to them with any specific questions you may haveThis option will also automatically include the order number in the subject line so the seller will know which order you’re referring to ? Sellers will typically respond within hours of receiving a message or request for information about an order (often they’ll respond much faster than that)If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved

Sorry to hear about your negative experienceYou have two options for a resolutionThe first we would suggest contacting the seller and letting them know that you did not read the listing correctly, and ask them if they would be open to issuing a refund.The second option would be to contact [redacted] and file a disputeBased on your complaint description (understanding that it was listed as used), the chances are that [redacted] would side with the seller.? Bonanza does not accept payments for goods, rather you pay the seller directly, so we are not able to issue refundsWe would recommend that you contact the seller that you purchased the item from and seek a resolution directly with themIf we can provide you with any information to assist please do let us know

We are sorry for the negative experienceWe have issued refunds on all of the charges and have removed your credit card from our systemIf there is anything else we can do to assist please do not hesitate to let us know.Thanks for giving us the opportunity to help you and for all of your support of Bonanza

The shopper registered for Bonanza and submitted their email addressOur system sent out a welcome emailWe have unsubscribed this user from all emails, however they will still receive an email when the seller responds to themIf they would like their account completely removed please let us know

Complaint: [redacted] I am rejecting this response because:Its much bigger than just the moneyI have contacted [redacted] yesterday and they gave me my money back this evening from the sellerThis seller used racial slurs, slandering and just down right nasty and inapproiate language and words to meThey should not be allowed to sell on your site or anyone elses for that matterIts more than the money and I can forward you the emails to prove thisI have attached the emailsI want Justice for this because this is no way to treat or talk to another human being especially one who was making you richer and more profitable..Sincerely, [redacted] ***

Sorry for the negative experience Thanks for your email, we're very sorry to hear about the difficulty you're having with your purchaseThe Bonanza community was designed to act as a platform to bring buyers and sellers together, and as such we don't have a hand in financial exchanges between our usersSince we don't directly process payments for items sold on our site, transactions that occur on Bonanza ultimately take place between the seller, the buyer, and PayPal or Amazon Payments (the payment processor used for checkout).To request a refund for merchandise purchased on Bonanza, please contact the seller directly with your requestIf your request is ignored or denied, the next step of escalation will be to file a claim with the payment processor that helped facilitate the salePayPal and Amazon Payments both offer a level of buyer protection, providing you file a claim within their allotted time frameCurrently, PayPal requires that you file a claim within days from the transactionAmazon offers their "A to Z Guarantee."At Bonanza, we do everything we can to create an atmosphere of trust between our usersIf you've had a negative experience with a seller on our site, we highly recommend that you leave feedback about the seller (and please let us know if you need help doing this)We actively monitor negative feedback and remove users from our site that violate our terms of use or frequently receive negative feedback.How to file a claim with PayPal: https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments: https://payments.amazon.com/help/201342380Let us know if you have additional questions or if you need further assistance

Log in user name: [redacted] Email address used to log into Bonanza: [redacted] @hotmail.com NdicolasH [redacted] H Message from the seller: Greetings, [redacted] , This is a follmessage regardingyour recent purchasefrom FiveStarDeal Thanks for your purchase! Do to a recent surge in sales, I'm currently out of shipping envelopesYour order will be shipped ASAP, but be aware that it will be a few days before I can send it out If you paid for USPS Express Overnight shipping, please send me a message, I will be sure to send your package immediately Thanks for writing to us and we’re very sorry to hear that you haven’t received any tracking information for your order yet! Sellers typically update their orders as soon as they’re able to get the items shipped, so it’s possible that they haven’t yet had a chance to deliver the item to the shipping service To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza pageOnce you’ve found the order in question, you can use the “Request info about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order You can also use the “Send them a message” link found under the sellers details in the order summary to type out a message to them with any specific questions you may haveThis option will also automatically include the order number in the subject line so the seller will know which order you’re referring to Sellers will typically respond within hours of receiving a message or request for information about an order (often they’ll respond much faster than that)If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved

Sorry for your negative experience with this Bonanza seller.Bonanza does not offer live phone support nor do we have a phone number that is staffed by customer service or a live personYou will need to contact the seller directly about thisOur system created a private account for you so that you can log in and send messages to sellers, check on the status of your shipments, and even leave feedback for your purchases.You should have received an email (check your spam folder) that includes a password to log in to your account (if not, you can request a new password from the log in page) Once you are logged in you can visit your "My Bonanza

So sorry for the troubleThe good news is that all Bonanza purchases are covered by buyer satisfaction programsIf you can remember who your payment was collected by, we have some links to help get your claim underway:[**Paypal Buyer Protection Program**](https://www.paypal.com/webapps/mpp/paypal-safety-and-security): [Login at the top of page](https://www.paypal.com/webapps/mpp/paypal-safety-and-security), find this purchase, click itYou can then initiate a Purchase Protection claim.[**Amazon Payments A-Z Guarantee**](https://payments.amazon.com/help/ [redacted] ): Per the A-Z Guarantee, [Login here] (https://payments.amazon.com), click on the “Details” link, and then click “Problems with this transaction."The reason we can’t refund your purchase *right now [redacted] is that Bonanza doesn’t collect your money during the buyer/seller transactionYour funds are sent to the seller, via the payment providerThe payment providers keep enough cash on hand to compensate you, accordant with their policiesBut since Bonanza doesn’t ever touch the funds, we rely on the experts - our payment providers - to put you in the best position for a satisfying resolution.One thing we *can [redacted] and *will [redacted] do is use your report to investigate the seller who caused you this griefWe hold our sellers to a high standard of customer satisfaction, and hearing the trouble they’ve caused you will not bode well for their future on Bonanza Thank you PS If you do choose to give Bonanza another shot (*most transactions end much happier than this one*), let us knowWe can email you a 10% discount on your next purchase to compensate for this rotten experienceWe are investing heavily this year to keep a higher buyer satisfaction rating (99% or higher) than any other marketplace

Sorry to hear of your negative experience with this sellerIt looks like there is a pending credit with PayPal, Feb 08:52: Received Reversed: buyer_complaint notification PayPal transaction # [redacted] If you can please log into your PayPal account and confirm the above that would be greatPlease get back to us and let us know if the seller has not resolved this dispute Thank you

Upon further review of your account history we have decided to issue a refund of $ that you paid via [redacted] (which you currently have disputed) to reinstate your account Based on the history of your account (infringement violations with ***, Inc.) we are not able to reinstate your booth If you have any questions about the violations, please contact [redacted] directly, [redacted] @***.com

We are sorry for your not so good experienceHere is a link to the listing that you purchased:? https://www.bonanza.com/listings/***- [redacted] -Flea-Tick-Collar-for-Large-Dogs-above-8kg-18-lbs-FREE-SHIPPING/555505439Bonanza does not sell or ship itemsWe provide a platform for buyers and sellers to come together and transactWhen you made your purchase, you purchased it directly from the seller, and paid them directlySo the only parties that can offer a refund are the seller, [redacted] , or your credit card/bank that is attached to your transactionPlease let us know what information we can provide you that will assist you with filing a dispute with your bank/credit card company.?

Hello [redacted] Sorry for the not so good experience? If the seller does not have a record of the order and you cannot find the order referenced on Bonanza, then that is a good indicator that the seller must have not ever seen the order? If you could provide us with a copy of the [redacted] receipt then we can track the transaction down on our side? Right now we are also not able to find a transaction on our side (referencing your email address and name).Being directed to [redacted] to file a dispute would be the avenue we would recommend so you can protect your investment as well? If you can get back to us with a [redacted] receipt then we can track that on our side.Thank you

Complaint: [redacted] I am rejecting this response because: I have no idea what these multiple violations arePlease explain in detail rather than give generic responses Sincerely, [redacted] ***