Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are refusing to let
me speak to a customer service rep or refund my moneyI called several times a day and keep getting an answering service and the woman flat out told me I cant get to customer service because theyre not ansering their phonesThere is no order number as I have previously explained hundreds of times now and even mentioned in my complaint because they never issued an order confirmationI was told in one email that they were sold out of the product and would ship a replacement asap and they have not and wont tell me whyThey are stealing money and I want something done about it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Mobstub has a day return policy which covers all defective itemsAs this was purchased months ago, this is no longer covered under our return policyAs clearly stated in our FAQ's:"Due to the fact that our deals are so greatly discounted, the deals we negotiate with our vendors are final
close-out salesAs such we simply cannot accept returns and all sale are final unless stated otherwise on the deal pageThanks so much for understanding! For defective or damaged merchandise, notify us by *** within days of receiving itPlease include the order number, the name of the product, the date of purchase, and the issue you are having with the itemIf the defective item is out of stock, it can be returned for a full refundPlease understand that we are unable to accept any returns or exchanges for personal items such as swimwear or undergarments."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Here is the response I
received just todayIt has not been resolvedThey have charged my credit card yet AGAINThis email is a service from MobStubDelivered by Zendesk
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The company did not resolve the problem I have discussed.The item I have a problem with are the pants I ordered which I sent many emails about and the company fails to response to themAs far as the order I wanted to cancel, the order was not processed when I sent the email to cancel the orderI sent the email RIGHT AFTER I orderedThere is no way it was processed and delivered at that timeAs far as the earrings the company is referring to, I received an email stated they were delivered and I still do not have themI will never do business with this company ever again, they are not trustworthy, horrible customer service as far as answering emails and concerns, they are a scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The customer placed separate orders for the beaniesThe orders were placed on different dates as well. As these are clearly listed on Final Sale we are unable to authorize a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is getting to be really ridiculousYour policy states "No exchanges for intimates or bathing suits"I bought sandals!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
All returns must be authorized and accompanied with an RMA form. Our returns department has no record of receiving these itemsUnless the customer can provide us with a return tracking confirming delivery at our facility we are unable to assist with this
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is copied from
their sponsored site on ***
“Shop
for mobstub egyptian sheets” on ***
*** ***
***
As you can see the
item is labeled Egyptian sheetsAND they are notThese are not Egyptian anything!
The description which MOBSTUB sent to Revdex.com was not the same
as the one listed on their website “6-Piece Set:
Ultra-Soft Egyptian Comfort Series Double-Brushed Sheets - Colors
Available” I copied this right from their webpageIn fact, Mobstub
DELIBERATELY left this header off of what they sent to Revdex.comWhich should
demonstrate their willingness to defraud whomever! Again it says Egyptian and
there is nothing Egyptian about this productI am attaching the original website copy and a link to the sponsored *** ads running next to the search for "MOBSTUB EGYPTIAN SHEETS." “Shop
for mobstub egyptian sheets” on ***
*** ***
***
I am also attaching the NORTON GUARANTEE which is supposed to ensure the purchase! The quality of the materials makes this entire item suspect...made in China...and the advertising is fraudulent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Here is a link to the ad for the exact item you ordered: https://www.mobstub.com/d/3D-Fiber-Lashes-Transplanting-Gel-and-Natural-Fibers-M...⇄ review this carefully to see that we nowhere state that this is any specific brandPlease also read the fine print which states our return policy
Please note that all refunds are issued to the card used to place the orderI have attached a copy of the receipt confirming the refund. The customer has been advised to contact the financial institution for further assistance as there is no further action we can take
Hello ***,I am terribly sorry that your received the wrong item.I've arranged for a replacement to be sent to youPlease allow up to 3-business days for your replacement to process and ship.Should you need any further assistance, please don’t hesitate to contact us again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Are they or are they not taking [redacted]'s products, scrubbing off the log and selling it? I still have the product with the insert of the exact same insert from [redacted]. It is fraud. Had I know they were stealing and selling it, I clearly would not have bought it. It did not say in their fine print that the product was a "knock off". After speaking to [redacted], I know that they do not sell to mobstub. Mobstub knows this, which is why the branding has been removed from what they are using. There is a patent on the product they are selling. There have been reports have people contracting eye infections from counterfeit products. This is not acceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer HerI am sending the response...
from Mobstub I received today via Email: I don't want to close this out until I get my money credited back as they haven't kept their word on time frames to date. If I get my credit as stated then yes, I accept the resolution. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry for the inconvenience. Your order has been refunded in full. Please allow up to 2-5 business days for this credit to appear on your statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are refusing to let
me speak to a customer service rep or refund my moneyI called several times a day and keep getting an answering service and the woman flat out told me I cant get to customer service because theyre not ansering their phonesThere is no order number as I have previously explained hundreds of times now and even mentioned in my complaint because they never issued an order confirmationI was told in one email that they were sold out of the product and would ship a replacement asap and they have not and wont tell me whyThey are stealing money and I want something done about it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Mobstub has a day return policy which covers all defective itemsAs this was purchased months ago, this is no longer covered under our return policyAs clearly stated in our FAQ's:"Due to the fact that our deals are so greatly discounted, the deals we negotiate with our vendors are final
close-out salesAs such we simply cannot accept returns and all sale are final unless stated otherwise on the deal pageThanks so much for understanding! For defective or damaged merchandise, notify us by *** within days of receiving itPlease include the order number, the name of the product, the date of purchase, and the issue you are having with the itemIf the defective item is out of stock, it can be returned for a full refundPlease understand that we are unable to accept any returns or exchanges for personal items such as swimwear or undergarments."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Here is the response I
received just todayIt has not been resolvedThey have charged my credit card yet AGAINThis email is a service from MobStubDelivered by Zendesk
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The company did not resolve the problem I have discussed.The item I have a problem with are the pants I ordered which I sent many emails about and the company fails to response to themAs far as the order I wanted to cancel, the order was not processed when I sent the email to cancel the orderI sent the email RIGHT AFTER I orderedThere is no way it was processed and delivered at that timeAs far as the earrings the company is referring to, I received an email stated they were delivered and I still do not have themI will never do business with this company ever again, they are not trustworthy, horrible customer service as far as answering emails and concerns, they are a scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The customer placed separate orders for the beaniesThe orders were placed on different dates as well. As these are clearly listed on Final Sale we are unable to authorize a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is getting to be really ridiculousYour policy states "No exchanges for intimates or bathing suits"I bought sandals!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
All returns must be authorized and accompanied with an RMA form. Our returns department has no record of receiving these itemsUnless the customer can provide us with a return tracking confirming delivery at our facility we are unable to assist with this
The customer has been contacted with a satisfactory resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is copied from
their sponsored site on ***
“Shop
for mobstub egyptian sheets” on ***
*** ***
***
As you can see the
item is labeled Egyptian sheetsAND they are notThese are not Egyptian anything!
The description which MOBSTUB sent to Revdex.com was not the same
as the one listed on their website “6-Piece Set:
Ultra-Soft Egyptian Comfort Series Double-Brushed Sheets - Colors
Available” I copied this right from their webpageIn fact, Mobstub
DELIBERATELY left this header off of what they sent to Revdex.comWhich should
demonstrate their willingness to defraud whomever! Again it says Egyptian and
there is nothing Egyptian about this productI am attaching the original website copy and a link to the sponsored *** ads running next to the search for "MOBSTUB EGYPTIAN SHEETS." “Shop
for mobstub egyptian sheets” on ***
*** ***
***
I am also attaching the NORTON GUARANTEE which is supposed to ensure the purchase! The quality of the materials makes this entire item suspect...made in China...and the advertising is fraudulent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
As explained to the customer, order *** was immediately voidedI sent the customer a receipt confirming this transactionPlease note that your order was fully refunded as shown below:* *** ** * ***
* *** *** * ***
* *** ** * ***
* *** *** *** * ***
* *** *** * ***
* *** *** * *** ***
* *** * ***
* *** *** * *** *** *** *** ***
We have never received a complaint of this nature beforeThis is not eligible for a return or any refund
Here is a link to the ad for the exact item you ordered: https://www.mobstub.com/d/3D-Fiber-Lashes-Transplanting-Gel-and-Natural-Fibers-M...⇄ review this carefully to see that we nowhere state that this is any specific brandPlease also read the fine print which states our return policy
Please note that all refunds are issued to the card used to place the orderI have attached a copy of the receipt confirming the refund. The customer has been advised to contact the financial institution for further assistance as there is no further action we can take
We are sorry that you are unsatisfied with the watch however, you received exactly what was advertisedAs per our return policy, all sales are final
Hello ***,I am terribly sorry that your received the wrong item.I've arranged for a replacement to be sent to youPlease allow up to 3-business days for your replacement to process and ship.Should you need any further assistance, please don’t hesitate to contact us again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Are they or are they not taking [redacted]'s products, scrubbing off the log and selling it? I still have the product with the insert of the exact same insert from [redacted]. It is fraud. Had I know they were stealing and selling it, I clearly would not have bought it. It did not say in their fine print that the product was a "knock off". After speaking to [redacted], I know that they do not sell to mobstub. Mobstub knows this, which is why the branding has been removed from what they are using. There is a patent on the product they are selling. There have been reports have people contracting eye infections from counterfeit products. This is not acceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Order [redacted] was canceled. Order [redacted] was shipped vis [redacted]Please check an updated bank statement to see this refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer HerI am sending the response...
from Mobstub I received today via Email: I don't want to close this out until I get my money credited back as they haven't kept their word on time frames to date. If I get my credit as stated then yes, I accept the resolution. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry for the inconvenience. Your order has been refunded in full. Please allow up to 2-5 business days for this credit to appear on your statement.
We apologize for the inconvenience. Your order has been refunded in full.