Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I realize that my complaiint will not be resolved, and that MobStub doesn't care at all about customer satisfaction or their reputation. Anyone reading this complaint should understand that mobstub is a business to AVOID DOING BUSINESS WITH
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
[Your Answer Here]
I have attached pictures of the item description from MobStub as well as pictures of what I received. I have also check Fossils website and they do not make watches with plastic faces or plastic bands. Each item they sell clearly says Fossil on the face and this item, of course, was not or (appears) to have never been part of their inventory.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon, Your item was shipped within the advertised time frame and [redacted] confirms that your order was delivered: August *, 2015 , 7:47 am Delivered, [redacted] ** [redacted]
I am very sorry it seems like there is a problem with our unsubscribe link, we are working to rectify this as soon as possible. Your email address should be removed from our automated system by next week. Again, I apologize for the inconvenience.
by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
But that does not apply in this case, because I tried to get in touch with someone immediately after I clicked the wrong size by mistake and no one was available to assist me via- phone immediately after I made a technical error. Customer service should be readily available to adjust orders and errors before they are processed AND the policy is NOT CLEARLY STATED. If this is not resolved, I will look into further action.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Your order was shipped via [redacted] and the tracking number is: [redacted] indicates that this package is out for delivery today. Should you have any other questions please email us for a prompt response at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This email is to confirm that we have received your request and would like to thank you for purchasing from MobStub.com.I was able to cancel the following items from your order:1. Professional 540 Count Titanium Micro-Needle Derma Roller2. Gold and Teardrop Pearl Wrap Bracelet3. Classic 10.00 CTW...
Princess Cut Halo Earrings4. Celebrity Double Wide Waist Trainer CorsetYour refund was in the amount of $71.32Please allow up to 3-5 business days for the transaction to process.The remaining items were not able to be cancelled, as they have already processed for shipment.Should you need any further assistance, please do not hesitate to contact us again.Have a splendid day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Your Answer Here]The instructions have you read a barcode. When you do it tells you to go to:[redacted]. It is the app you have to use to view movies or game on you phone in VR. Check out that app. It clearly says Porn, Violence etc. I also got a warning that it could damage my phone. Please help me recover my money so I can buy my kids a REAL VR Viewer. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Every deal page clearly states the item is not eligible for a return. I have attached a screen shot of our faq's which also show that we have a no cancellation policy listed as well as a no return policy.
these items I have bought from mobstub came with out any instructions or package or name and the product is not working several times I tried to reach mobstub they didn't answer their phones and they never return my calls this is very unprofessional I asked for a refund of 42 dollars out of more...
than 150 dollars I spend with them. I cannot tell the items serial # because it didn't come with one thanks,Ruben Cazala
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They offered a refund. HOWEVER,...
they KNEW that they had sent me the incorrect item. If you run out of an item that a customer orders ("due to popular demand") you should NOT just send a replacement item that you feel is suitable. Contact the customer BEFOREHAND to see if they'd like a refund or another item. BAD BUSINESS PRACTICE!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined...
that my complaint has NOT been resolved because:
First she (Lilly) told me she refunded me on December ***. Then when I didn't get it by the ***, she said she refunded it that day too. I called her a liar and told her she already told me that she refunded my month on the ***. This is why I filed the complaint. You have many complaints against them with the same issue. I need and want my money. NOW!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I realize that my complaiint will not be resolved, and that MobStub doesn't care at all about customer satisfaction or their reputation. Anyone reading this complaint should understand that mobstub is a business to AVOID DOING BUSINESS WITH
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are unable to authorize a return. Please note that our return policy is very clear and it should be reviewed before placing an order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
[Your Answer Here]
I have attached pictures of the item description from MobStub as well as pictures of what I received. I have also check Fossils website and they do not make watches with plastic faces or plastic bands. Each item they sell clearly says Fossil on the face and this item, of course, was not or (appears) to have never been part of their inventory.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for the delay in receiving your order. Your order has been refunded in full.
Good Afternoon, Your item was shipped within the advertised time frame and [redacted] confirms that your order was delivered: August *, 2015 , 7:47 am Delivered, [redacted] ** [redacted]
I am very sorry it seems like there is a problem with our unsubscribe link, we are working to rectify this as soon as possible. Your email address should be removed from our automated system by next week. Again, I apologize for the inconvenience.
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
But that does not apply in this case, because I tried to get in touch with someone immediately after I clicked the wrong size by mistake and no one was available to assist me via- phone immediately after I made a technical error. Customer service should be readily available to adjust orders and errors before they are processed AND the policy is NOT CLEARLY STATED. If this is not resolved, I will look into further action.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, Your order was shipped via [redacted] and the tracking number is: [redacted] indicates that this package is out for delivery today. Should you have any other questions please email us for a prompt response at [redacted]
We apologize for the inconvenience. I would like to confirm that you have been unsubscribed and removed from our email list.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Please contact your bank for more information as we have already refunded the transaction.
My apologies for this delay in transit. The customer has been refunded in full.
This email is to confirm that we have received your request and would like to thank you for purchasing from MobStub.com.I was able to cancel the following items from your order:1. Professional 540 Count Titanium Micro-Needle Derma Roller2. Gold and Teardrop Pearl Wrap Bracelet3. Classic 10.00 CTW...
Princess Cut Halo Earrings4. Celebrity Double Wide Waist Trainer CorsetYour refund was in the amount of $71.32Please allow up to 3-5 business days for the transaction to process.The remaining items were not able to be cancelled, as they have already processed for shipment.Should you need any further assistance, please do not hesitate to contact us again.Have a splendid day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Your Answer Here]The instructions have you read a barcode. When you do it tells you to go to:[redacted]. It is the app you have to use to view movies or game on you phone in VR. Check out that app. It clearly says Porn, Violence etc. I also got a warning that it could damage my phone. Please help me recover my money so I can buy my kids a REAL VR Viewer. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Every deal page clearly states the item is not eligible for a return. I have attached a screen shot of our faq's which also show that we have a no cancellation policy listed as well as a no return policy.
these items I have bought from mobstub came with out any instructions or package or name and the product is not working several times I tried to reach mobstub they didn't answer their phones and they never return my calls this is very unprofessional I asked for a refund of 42 dollars out of more...
than 150 dollars I spend with them. I cannot tell the items serial # because it didn't come with one thanks,Ruben Cazala
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They offered a refund. HOWEVER,...
they KNEW that they had sent me the incorrect item. If you run out of an item that a customer orders ("due to popular demand") you should NOT just send a replacement item that you feel is suitable. Contact the customer BEFOREHAND to see if they'd like a refund or another item. BAD BUSINESS PRACTICE!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined...
that my complaint has NOT been resolved because:
First she (Lilly) told me she refunded me on December ***. Then when I didn't get it by the ***, she said she refunded it that day too. I called her a liar and told her she already told me that she refunded my month on the ***. This is why I filed the complaint. You have many complaints against them with the same issue. I need and want my money. NOW!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
*** ***
We have reached out to the customer requesting additional information.
Please include an order number so that I can provide further information.