Bowman Contracting CO

Good day! We have received a copy of the complaint you lodged pertaining to your recent booking A review of your file reveals that this was a booking that you made outside the hour cancellation periodAlso as our Customer Care Representative has mentioned, the hour cancellation is only activated with the Best Price Guarantee offerOtherwise, there is only hours to cancel We sincerely apologize for the inconvenience but we are not able to offer you the compensation you are seeking due to this information There is no action required on our part, so we consider this file resolved on our end Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, Thank you for your message We apologize for the inconvenience when trying to rebook your flightAs mentioned by our customer care representative, we have reconfirmed with the airline that the Future Travel Credit is aloud to be used as requested with re-routing permitted We have made sure to highlight this fact in your file for any agent to be able to see, so please go ahead with your booking There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I want the matter fully resolved before I accept anything, I don't have time to beat around the bush or chase after them.Sincerely, [redacted]

We have re-issued this passenger’s tickets with the name correctionPerson still rejected our response In this case, what can we do as we have done our part on the claim reason requestedThere would be nothing left to add to the file

Good day, Thank you for your messageWe use your feedback for coaching purposes As discussed with our customer care representative, we have reviewed your file and complaint and we have offered a travel credit until March 17, There are several calls to our agents requesting different information but if you would like to search for dates of travel, please contact us to see what the options are There are no further action we can provide as we have done our part in resolving the issueWe consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: Justfly blames the issue on a third party, the airline, however Justfly sold me the airline ticket that had an impossible connection between flights The flights were on time, however the ticket was not physically possible to complete because Justfly sold a ticket with too short of a connection between flights As the vendor that I exchanged commerce with, this shortfall is their responsibility, not a third party, nor my responsibility Once I was not able to make the second connection, I contacted Justfly, and the only solution they offered was to sell me entire new ticket for several thousand dollars This is clearly a scam where they sell impossible tickets, and then when the customer is stuck in a foreign country, jet lagged, and in a hurry to get to their destination, they are forced to pay Justfly additional money for a new ticket I am still requesting the refund.Sincerely,Sunny ***

Good day, Thank you for your message and feedback We apologize for the delayOne of our Customer Care Representatives is currently working on your booking We will revert back shortly with a response Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by our customer care representative, we are in process of retrieving the call to review furtherShe will revert back as soon as possible with a response of the findings Best regards, Customer Care Team

As stated previously, we reviewed all the notes and there was no error made by our agentsThere were penalty fees attached to the cancellation as there is on any cancellation Our phone agent gave all the details and options to the passenger and there was a verbal agreement to cancelOnce this action is done, the fees would apply and there would not be any way to reverse this action The tickets have already been refunded and the passenger is attempting to get the penalties refunded as well There is no action we can provide here therefore we consider it closed

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your file, and process the refund for the seat assignment We apologize for the inconvenience that this matter caused your travel plans.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: As I mentioned before, I have read their terms and conditionsIt says the airline may charge $if you cancelThere is nothing about $that Justfly charges as a processing fee for canceling the tickets for youYes they told me after they charged my credit card without me authorizing it and I found about this a few days later when I checked my credit card activities and when I called and asked why they have charged my card and that is when they told me about this feeI ask that they send a copy of all of our conversations we had from my first call to cancel the tickets and the calls after for you and me to find out what exactly went onYes they told me about the $after they charged my card without me knowing about itLike I mentioned before most airline offered full refunds to the affected customers and I think Air France did the sameI still need a statement from the airline that the $times has been gone to the airline, in that case I have nothing against Justfly in that matter and they should reverse the times $processing fee because again it is not mentioned in their terms and conditions and the fact that they charged my card without my permissionI am going to file the same complaint with my credit card company and I will also claim that I do not know any "travel Agency Southfield, MI" ,I do not know these people and I have never authorized them to charge or credit my card, this is the fact.Sincerely,Golnaz [redacted]

Good day, Thank you once again for your feedback As stated by out Customer Care Representative, if you were to check our terms and conditions, it is clearly stated that we cannot guarantee seat assignment requestsAlso, when you book on Justfly.com, you have hours from the moment that the ticket is issued to cancel your booking without any penaltyFor the other hours, you can cancel, but fees appliesThis is the case with your booking Regarding fees applied for seat assignment by the airline, some provide seats without additional cost, some others do notWe do not have any control over airlines policies, this is why we strongly suggest you to verify with the airline what is involved There is nothing further we can offer as we have already waived the fees that were charged by usWe consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As mentioned by several of our agents, we have already voided the fees attached to your bookingThe only charge that is posted on your card is for the Purchase Guarantee which is what allowed the cancellationI have include your invoice and receipt here within with that one sole charge on the credit cardThe remaining amounts were either voided or refunded already and should be back on your card There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day MrWoods, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your file, and process the refund with Air ChinaYou should receive this refund on your card your account within billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day,Thank you for your messageAs you know, we are already working on your file through several other complaints that you have sent inOur Customer Care Representative has been trying to contact with you to great difficulty She has however provided you with the exchange quote several timesPlease do get back to her in response to the email so we can complete the exchange Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your fileWe have processed the refund as discussed with the details mentioned in your communications There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: It's been a week since I received this message via Revdex.com, and I have not been contacted by Justfly*** Sincerely,Santo [redacted]

Good day, Thank you for your message and feedbackWe will provide it to our IT team for the site That being said, the outcome still remains the same as we do not have your fundsWe are an agency and the airline is the one that has charged you as you may see on your cardWe are unable to refund a non-refundable ticket As we apologize for your inconvenience, we are unable to refund you and consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As per your conversation with our Customer Care Representative, we have offered to pay the fare difference for your ticket as a gesture of good will We consider the file resolved Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: A representative did reach out to me, but offered no reasonable accomodationHere are the facts: Justfly [redacted] wants to charge me fees of $450, per ticket, to change the outgoing flight on a ticket valued at only approximately $This is absolutely ridiculous To make matters worse, when I call the airlines direct, they state that their contract with Justfly [redacted] does not allow them to change the tickets in any waywhich forces the consumer back to Justfly [redacted] and involves these arbitrary and unreasonable fees I could not be more dissatisfied with Justfly [redacted] and will advise everyone I know to avoid them at no costTheir business practices are unnethical, and unreasonable Sincerely,Nolan [redacted]