Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

JustFly Customer Care Team
Our refund request was to JustFly, because We paid to JustFly not to Air Berlin and Siberia and it was JustFly mistake (JustFly didn’t do reservation correctly)If JustFly will not resolve this problem we know our rights and what to do next
Best regards
*** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I did indeed receive a phone call from a frustrated and sarcastic attendant who confirmed that I should receive a refund in the next few daysAlmost a week later the refund has finally come throughWhile I had an extremely unpleasant experience with this company and reinforce that their business practices are shady at best, nevertheless I find that this resolution is satisfactory to me
Thank you for your assistance in this matter
Sincerely, Daniel***

Good day,
Thank you for your message
One of our customer Care Representatives is currently reviewing your booking and complaint
We will revert back with a response shortly
Thank you in advance for your patience
Best regards,Customer care Team

Good day,
Thank you for your message
One of our Customer Care Representative has reviewed your booking and advised you of the Future Travel Credit that is available in the amount of 666.00$This is valid until October, but please be advised that with the airline
rules, you must fly with Aeromexico only and travel must be booked and completed prior before that datePenalties and fare difference will apply upon re booking
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and we are unable to offer you the refund or Future Travel you are looking forWe have verified with the airline and they consider the ticket as a No-show which means that
there is no value in this ticket any longerAs you mention, they refused a refund, we are unable to override this.
We understand that this is not the response you were hoping for but there is nothing further we can provide.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As per your discussion with our Customer Care Representative, the tickets have already been refunded due to the schedule changeAs mentioned, there is a delay by the airline and your bank of maximum 6-weeks for the funds to be back on your credit
card
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our customer care representative, we have reviewed your file and taken action on itWe have refunded the modification fees as a gesture of good will although the airline penalty will still applyWe are unable to override the airline rules
and policies.
There is no further action provided, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have processed the refund of the tickets with the accepted penalty
fees
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have sent a new ticket as well as refunded the seat assignment fee
to the card on file
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because: They're not truthfulI received a much longer response through E-mail stating that I called within hrsof booking to ask about seating arrangements; not true; I called and requested a cancellation; I was told that because I purchased insurance, I had to file a claim and the flight would not be cancelled until the insurance company made a decision as to whether they would cover the cost. The agents I spoke with were obviously in a foreign country and spoke very broken English, therefore making my understanding of their policies very difficult. As I said before, I was not able to see the insurance company's inclusion or exclusionsIf you provide an E-mail address, I'll forward their response to you. being that I called within hrsof the booking, should have allowed me a refund. This is an unscrupulous company who has taken full advantage of my not understanding their agents who don't speak clearly. Sincerely,Cynthia ***

Good day,
Thank you for your message
As mentioned by our Customer Care representative, we apologize for the inconvenience this situation has caused you.
As this one time courtesy we will refund the charge of 50.00$ for the cancellation that you and the other passenger was chargedPlease note the refund of 50.00$ will be back on to the original form of payment between 10-business days
When making future booking please be advised that there are rules our agency needs to follow by the airlines that would be stated on your ticket, beyond the hour period which is considered a void period some tickets are not refundable and some may occur penalty feesWithin the void period there are fees that are with our agency, these are written in our terms and conditions before confirming a new reservation.There is no further action we can provide, therefore we consider the file closed. Best regards,
Customer Care team

Consumer called to say he received the partial refund from JustFly and is awaiting refund from airline. Please close case as resolved

Complaint: ***I am rejecting this response because: The business wrote an Email to me that they will refund me $Please check the attachment. Sincerely,Chunhua ***

Complaint: ***I am rejecting this response because:I did not use the tickets from May for August 17, I had to purchase additional tickets August with Aer Lingus in Delta Airlines in order to come back from England to Buffalo New York United States that was additional money that came out of my pocket to come back home just flying keeps on insisting that the new tickets that I purchased through the Airlines themselves was a part of my itinerary which I keep on trying to explain to them that I purchased these tickets separately from just fly and I should not had to purchase additional ticketsI just want my refund back for the additional tickets that I had to purchase in order to get back to AmericaSincerely,Tianni ***

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking and will contact you shortly.
Thank you for your patience
Best regards,
Customer Care Team

Hi ***
Tickers on Flights from SFO to DUS *** and from DUS to Munich *** operate by Air berlin were reserved , but tickets From Munich to Moscow Flight * *** operated By Siberia Arline were not reserved and we were told by Siberia Airline representative (her name is ***) if we will by additional $EUR per person to get om the nest available flight
Best regards
Nadia

I have received notice that I will be issued a check to reimburse me for the amount I requested; however, I will not consider the matter closed until I have the check