Bowman Contracting CO

Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to thisWe are not able to locate your reservation at this timeMay you provide a reference number for the booking or if there was a different person on
the booking information perhaps. Kind regards,Customer Care Team

Complaint:
***I am rejecting this response because:I haven’t received the refundI got
a mail saying that it was a mistake made by justfly staff and just an apology
I am looking for the refund for which I am eligible as per their cancellation
emailCannot accept apology mail instead of that. Sincerely,*** ***

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently working on your complaint and bookingShe has requested a waiver from the airline in order to get your tickets refudned. This is not a guarantee but we are attempting on your behalf
As an
agency, we abide by the rules of the ticket set forth by the airlineOnce we have their response, we will communicate with you
Best regards,
Customer Care team

Complaint:***I am rejecting this response because: this is a brazen lieThe price did NOT change from the vendorIf you read what I wrote you'll see that after booking one ticket I went back to see the original price still thereWhile booking it a second time (for my wife) the exact thing happenedWhile You may consider the case closed and could care less ong as you got your money, rest assured that people all over the world will know that your scamming peopleI googled your company and general consensus is that your an illigitamite company scamming peopleI await the day for your coming downfallSincerely,Avraham***

Good day,
Thank you for your message
We appreciate your frustration and the inconvenience that this has caused you but our Customer Care Representative has clearly outlined the facts in her communication with youShe has sent you all the pertinent snapshots as requested and has also sent the
terms where it states that the price is subject to change at any given momentThis is due to the fact that we as an agency rely on the airlines prices which as subject to changes as well until the ticket is issued.
There is unfortunately nothing we can offer you due to these terms put in place.
We consider the file closed
Best regards,
Customer Care Team

Good day,Thank you for your message and feedback
As mentioned by our customer care, she has reviewed the booking and there were two fees of 75.00$ charged as a modification fee for the change of nameWe have now processed a refund of these fees back to your credit card.
There is no further
action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
Upon review of your file, we can see that the insurance was purchased on January 20th and the policy is active as our agent has mentionedThis is an issue that needs to be addresses with CSA Insurance and we have already requested they reach out to you
to discuss this further.
To this affect, we are unable to process the refund that you are requesting
There is no further action we can provide from our end, therefore we consider this matter closed
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As per the terms and conditions on our site at the time of booking, the seats are never guaranteedWe verify the possibility with the airlineThat being said, we have refunded the seat assignment fees as a gesture of good will on this booking
It was processed today and should be showing up on your card within business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have explained that this ticket in non-refundableWe have provided the details of your insurance that was purchased.
We have also given you the options that we can provide, which are to change the
dates within spirit operational changes or cancel for a future credit valid until September We will process your choice for you without charging our agency mod fees as a gesture of good willThere still would be the airline's penalty as we cannot waive this
We are awaiting your reply by email to move forward.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer care Representatives has reviewed your booking and one of our phone agents has already addresses your concerns. We have already voided the tickets as requested and have lowered the modification fee to help minimize the
cost for you.
There is no other action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
Our Customer Care Representative has been trying to reach you to ensure that the name is spelled correctly.
She has sent an email a week ago also with no responseWe verified with United Airlines and they told us that a space is not an issue, that the
important thing is that it is spelled correctly, which is the case
There is no further action we can provide, therefore we consider the file closed as you are travelling in a couple days
best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
Upon review of the booking, the fare rules were agreed to at the time of booking as well as when the option of cancellation was chosenThere is a mention of the airline penalty fee as long as the cancellation fee that was indicated of
75.00$.
We can offer you as a one time courtesy, the refund of our cancellation fee of 75$This amount was processed and should be back in your account within the next days. This will not be an option in the event of another cancellation in the future.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedAs stated by our Customer Care Representative, we are unable to deduct the modification fees as the airline is not flexible on this
The refund was processed and should appear in your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

I sent all of the emailsThe only response I received from justfly was a response to another complaint to a *ediator that was complete and utter liesThey said I was offered a standby flight and I refusedI was told specifically by *** Airlines agent *** *** that I could not and would not be put on standy by ** and that justfly had to do it.She even spoke on *y cellphone to the justfly agent and told him thatIf I were offered a standby flight, why would'nt I take it instead of spending an extra 1,dollars on two tickets home and hotel fees etc.?

Good day,
Thank you for the statementAs previously mentioned, there was no charge made on our end. The credit card was declined and we don't even have an invoice item loggedThe amount that Lot Airlines charged you corresponds to the ticket price you requested to purchase but
again, it was not charged on our endWe would suggest you follwith the airline in this matter as the description on your invoice is Lot Polish airlines.
Once again, there is no refund we can offer as there was no charge we made on your card.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As per your discussion with our Customer Care Representative, we have made the change in the name as requestedWe apologize for the inconvenience the error has caused you in your travel plans
We have waived the change fees as
mentioned.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day!
Thank you for your message.
As per the discussion with our Customer Care Representative, this ticket was voided at the end of July and there should not have been any charge taken on your cardThere is a pre-authorization that takes 10-working days to be removedIf this is not
removed, please provide the authorization code that the agent provided you to your bank for further assistance.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: ***I am rejecting this response because:
Justfly keep denying the $dollars refund I am requesting and also they are closing the case on their endSince I have no interest on using their services and they will steal that money I will move into other instance in order to recover my money.
Once again I AM NOT USING JUSTFLY ANYMORE, just want my money back
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Avianca only refunded of the tickets we bookedGiven JustFly's history of misrepresentations, I would like to keep this file open until we receive the ENTIRE refund of over $5400, as they promised us on 9/30/17.Sincerely,Patricia ***

Good day,
Thank you for your feedbackIt is customary for our agents to reach out to your person email as well as contact you in regards to your Revdex.com complaintThis is the first step to a resolution and then the response is found here within thereafter
As stated by our agent, we have reviewed the booking and see that this ticket was indeed Non-RefundableAs seen in our Terms & Conditions, all tickets are non-refundable unless specified otherwiseOur phone agents gave you the options if you wanted to exchange the
ticket with the penalties attached We have offered to have a Future Travel Credit, as long as the booking is cancelled prior to the departure dateAs a gesture of good will, we have offered to waive the modification fees
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team