Bowman Contracting CO

Good day,
As discussed with our Customer Care Representative, we are not able to refund the airline penalty fees but we have offered to refund our modification fees as a gesture of good will.
There is no further action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you fro your message
We are unable to locate the proper file corresponding to this complaintPlease provide a booking number or email that was used at the time of booking
Without this information, we will need to close the file.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed your booking and have informed you that the payment was now processed.
You should received the refund within the next couple days
There is no further action we can
provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: the
company (based in the Philippines) is still attempting to collect a $cancellation charge (supposedly from Iberia Airlines) although there was no legal booking made on 02DECTo avoid airline problems, I have cancelled the actual flight reservations with the IberiaJustFly will not admit that they made an error in issuing tickets on 02DECwhen they received no payment from me for those ticketsIberia Airlines files show that the tickets were paid for by JustFly by check, while JustFly claim that I paid JustFly by credit card, when there were no available funds in my account to pay for the ticketsJustFly refuses to cancel the tickets!Sincerely,Robert ***

Good day,
Thank you for your message
As discussed with our customer care representative, we have worked on your file and have processed the refund as requestedThe cheque will be processed and sent to the address as mentioned to our agent.
We appreciate your feedback and consider the file
resolved
Best regards,
Customer Care Team

Good day!
As previously stated, the refund was processed therefore we have done out part in resolving this case.
We consider this file closed
Best regards,
Customer Care Team

Complaint:***I am rejecting this response because:Sincerely,*** ***
The company's response is that they will look into it and get back to usNo due date when they will get back to usPlease see attached e-mails to the company showing their advertisement

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and although I am still not happy with how it all was handled, we got our refund in a earlier than 6-weeksI believe a customer shouldn't have to wait that long when they are getting screwed overSo I am fine with closing this case. Sincerely, Asa ***

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and there was already a refund for a one time good will gesture.
The travel insurance is used when you have a medical situation or an accident that prevent you to fly, so
it doesn't work for voluntary reasonsIn case of a voluntarily cancel, you have hours to process a cancellation without any cost, and you get back the whole amount
For the other hours, you have to pay a fee of 75$ per passenger
There is no further action we can provide, therefore we consider the file close
Best regards,
Customer Care Team

Good day!
Our Customer Care Representative has tried to reach out to you to discuss your complaint and as he was, he received some rude comments and a hang up of the call.
He advised you that the portion of your ticket was refunded and a portion was still open for use He was trying to
explain what we can do when you hung up and asked us not to phone back
Since there is no further cooperation from your end to let us explain, we can not action your file further and close it
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Carol ***

Good day,
Thank you once again for your feedback
As previously stated, we have stated our policies at the time of bookingThe fact that the Extended Cancellation Policy was purchased, saved you some other cancellation fees.
We apologize once more for the inconvenience but we are not able to offer any refunds on this booking
We consider the file closed
Best regards,
Customer Care Team

Response is accepted

Complaint:***I am rejecting this response because:
The information being brought forth is not consistent with the information that I received more than several times after speaking with British Airways, Finnair, and JustFly as wellI was supposed to receive a call the Saturday after I spoke with the Justfly service representative and received no call or email until last week, apparently.Sincerely,Antionette***

Good day,
Thank you for your message
As mentioned by our customer care representative, we have reviewed the file and listened to the call recordingWe have gone ahead and processed the refund of the difference in the quoted priceThe refund was processed on February 28thYou should receive the
funds within weeks
We appreciate the feedback and consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your messageWe cannot locate the Membership with this email addressWas it perhaps signed up with an other one?
There are no charges on your credit card on file of 5.95$ either.
Please let us know if there is another account created
Best regards,
Customer Care
Team

Good day,
Thank you for your message
As discussed with our Customer care Representative, we have reviewed your file and have offered the refund requested
We apologize for any inconvenience that this situation may have caused you
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is investigating your file and is following up with the airline to see what option we can provide
We will revert back shortly with a response
Best regards,
Customer care Team

Good day,
Thank you for your message
We show no record of a charge physically going through to your cardOnly a pre-authorizationIf you would be able to provide the card statement with this charge posted, we will take another look.
Best regards,
Customer Care Team