Bowman Contracting CO

Complaint: ***I am rejecting this response because: it says no where on your site that if you book and there was an error, there is no way to cancel without being charged fees - please show exactly where this is statedIf you don’t allow a customer to cancel within hours of booking such as ever other major airline and online travel booking site such as Expedia allows for their customers, then why is it called “EXTENDED cancellation policy”? Please clarifyThe word “Extended” means prolonged - one would assume this would be if a customer were to cancel after the standard allowance of canceling within hours of bookingWhere is this stated on your site? Please clarify the use of the word “Extended” in “Extended cancellation policy.”Sincerely,Angela***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Sharon ***

Complaint: ***I am rejecting this response because:
***,As noted on my ***, those tickets were in fact charged to meI've provided you with that information*** at *** *** told me on June 16, that the reservations were still activeShe did asked if I wanted her to void the ticketsI asked that she not void those tickets because I was trying to resolve the matter of being charged for the tickets when I have an email stating that the reservations were cancelled on May 24, All I have is my *** bill and the cancellation email as my proofThe two doesn't matchI don't have that kind of money to give awayI'm an unsatisfied customer who feel like she's not being heard or taken seriously.Who's right, American Airlines? Just Fly? Please let me know!Sincerely,*** ***

Complaint:***I am rejecting this response because:
The Customer Service Person of Justfly (***) sent me an e-mail on February 2, that she will try to have a resolution of my case sometime a week after February 2, 2018l
It has been almost weeks since her e-mail but I have not heard from themThe only update I got is just this message from Revdex.comThe resolution they committed did not materialize
The incident happened in Nov 10, and months after that, they still have not returned my money
Below is the e-mail I got from Justfly
On ?Friday?, ?February? ?02?, ?2018? ?12?:?56?:?40? ?PM, JustFly wrote:
Thank you for your response,
I do want to thank you for the response as I will be working on your case, please not that I will try to have a resolution by sometime next week
The number I have reached out * ***, this is the one we have on file from your reservation, if there is another number to reach you for the time being you can leave it in the email if you would like
so I can contact you
Regards,
***
Customer Care Team884610:

Good day,
Thank you for your message and feedback
As mentioned by one of our Customer Care Representatives, we have reviewed your booking and have confirmed your refundYou should received the payment in the next couple days or already have to your account
We apologize once more for the
inconvenience of the wait time to receive this.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
We apologize that this is not the resolution that you were seekingHowever, once again, as stated on our site that ALL RESERVATIONS are non-refundable unless stated otherwise
We do offer a free cancellation grace period as previously mentioned and Justfly is an online service booking agency, therefore it is the passenger's full responsibility to read the ":Terms of Use" listed on the site before booking.There is a review page to avoid any errors and to ensure all terms are read.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because one more time JustFly failed to address all the points raised in my emailAs of today, I was charged by *** / JustFly for tickets ($+ $786.63)Please make sure that I am charged USD for tickets, and not a cent more than that amount
= $1,USD (price quoted in the final booking confirmation that I received from JustFly on April 4, Tuesday with the ticketed itinerary) - $(Seat Assignment Fee that was credited back to my account, after multiple reminders I sent to JustFly)
I am attaching the final booking confirmation of ticketed itinerary that I received from JustFly on April Again, I am underscoring the quote I received after my booking was ticketedSo, it would be absolutely unacceptable if you will come back to me and say that the price reflected on ticketed itinerary is incorrect (there was another mistake), and you "forgot" to share with me the final / accurate priceI am demanding to be charged based on the price quoted in the final booking confirmation that I received from JustFlySo, please credit back to my account USD = USD - USD
Also, I am requesting a compensation from JustFly for hours that I spend trying to remedy financial damages caused by series of mistakes of JustFly (charging twice for the same ticket, charging a seat assignment fee for unassigned seat,charging higher price than referenced in the final booking confirmation, etc.)
Sincerely,*** ***

From: *** *** [*** Sent: Friday, June 30, 11:AMTo: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #***
Hello,I'm so frustrated with this situation and don't know what to do anymorePlease helpI bought two tickets and had to cancel them because of a death in the familyI provided all requested documentation to the company..I haven't heard anything from the company for over a month now about my refundI email them daily and always says no answer from *** airline.Thank you I tried calling you.My number is(*** ***please help

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your complaint and booking.
We will revert back shortly. We thank you for your patience.
best regards,
Customer Care team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and call madeThe Airline had indeed made a schedule change and requested you to give us a call on May You had discussed this with our agent and confirmed the changes
for July 6th.
Then we have a call from you on May requesting a change of itinerary for July We had sent the request to the airline but Delta did not accept the changes as the flights had already been confirmed for July on your previous call
As an agency, the airline needs to accept the requested changes and they have not.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
As previously stated, we were working on your file to proceed with the refund It was processed on July 28th and the cheque was mailed out to you then
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We apologize for the inconvenience.We were able to take action on your file, and process the refund as you requestedOne of our Customer care Representatives called to notify you that the refund was processed and
should appear on your account within 6-weeks.There is no further action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and bookingThis was an online booking in which you agreed to all terms and conditions of our ticketsAs mentioned there, our tickets are mostly non-refundable unless otherwise stated
and when you phoned our agent, they mentioned this factWe have reached out to the airlines to see what we can do to help in this situation and only one portion was able to be refundedAs the agency, we have offered to refund you the modification fees as a one time good will gesture to help minimize the cost to you.
This amount was already put through to your card.
There is no further action we can provide, therefore we consider the file closed.
Best regards
Customer Care Team

Good day,
We received your response and yes of course we reach out to our passengers directly as well as putting a response here on the Revdex.com site
As mention by yourself such as the sentences below, there is a dispute with your bank concerning our chargesIn this case, we are unable to even investigate or offer any sort of refund even if we were authorized toYou may proceed with your bank in hopes that you receive the
refund you are seeking. Our chargeback department will be in contact concerning this.
"Regarding pending dispute...I have fully and completely disputed each and every charge from JustFly*** on the basis that they are incorrect due to your deceptive business practices listed above.Once again, I ask for your timely resolution of this matter via a full and complete refund of all of my charges associated with these transactions."
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day Lance,As our Customer Care Representative already informed you, this reservation is already cancelled and a refund amount of $296.37USD has been processed on your account.There is a fee of $150USD for the cancellation and an airline penalty amounting to $200USD that has been deducted on the
total amount of the ticket
This payment may take a couple of weeks to show up on your statement so we appreciate your patience
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center
Regards,Justfly Customer Service

Good day,
There are no details in this complaint, nor an attachment as statedCan we get the attachment to assist the passenger please
Thank you!
Sandy

Good day,
Thanks for sharing the details of your recent booking experience with us
After review of the file, we are unable to provide you with the compensation that you are seeking due to the fact that there were two emails send with updates as seen below.
16DEC- 22:[SYSTEM]
Sent email with subject "Important Change(s) to your Itinerary"
15NOV- 21:[SYSTEM] Sent email with subject "Itinerary Update"
Our Customer Care Representative has been trying to reach you to discuss further to no avail
There is no further action we can provide, we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have reviewed your file and call to ensure what information was providedAll the possible options were mentioned.
In regards to the cancellation fee, it is normally 75$ we reduced it to 60$ and you
accepted that, so therefore we cannot refund that amount. We had a four hour cancellation rule that you have referred to and this was the extended cancellation policyThis is no longer available on our website
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message and we apologize for the delay in the official response
As mentioned by one of our Customer Care Representative, we have reviewed the booking and it was cancelled and a Future Travel Credit was offered
Our Customer Care
Representative has explained at the time that at the time of re-booking, additional airlines fees may apply based on the cost of your new ticket, because your original ticket came with specific airline's rules and restrictionsThe fare you are seeing online may not be eligible for purchase based on those rules and restrictions
Please feel free to contact our customer service to use your future credit, they will be more than happy to assist you
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:Sincerely,Gregory***
Hello,
This is absolutely outrageous, I called you and asked you before leaving to change the flight ticketA girl from the french company tried to reach out to you and without any answerNow you are offering me dollars!!! The minimum you should offer me should be "an airport tax refund for unused flight ticket
Yes I am saying the minimum because as you should know there tax refund on unused flight ticketI expect the best from you guys as people expect the best in my jobI would like to receive half of the money of my flight ticket for not using the return and calling over a month and having people not responding or saying they can t do anything because they don t want to
Best regards