Bowman Contracting CO

Good day,
As mentioned by our Customer Care Representative, we have reviewed your booking and complaint and provided you with the details of your cancellationAs discussed, there is a penalty to have the ticket refunded and you wished to proceedThe refund is being processed
There is no further
action we can provide and consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your booking and have reached out to youWhen initiating a change on our self serve portal, the fees is automatically charged as these are the policies put in placeThat being said, we do appreciate the
multiple bookings
that have been made with us and value your businessAs we see that the booking was made right after for the same trip, we have offered to waive the fees as a one time courtesy in this instanceThe refund was already processed back to the card used at the time of booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:I spoke to America Airlines and they said since the ticket was purchased through Justfly*** they would have to issue a refund Sincerely,Virginia***

Complaint: ***I am rejecting this
response because:
I am sorry, but this response after months is completely unacceptable I have telephone records from JustFly.com, and screen prints, where they put me on hold for over an hour on at least three occasions with someone from a foreign country JustFly, from my experience, attempts to make it as rigorous and impossible as they can to provide you with the service and/or refund they promise Initially, they immediately stated they could not rebook our flight because it would have to be the EXACT SAME flight part as initially booked When I explained it would be the same as my son was visiting his girlfriend at the University of South Carolina again, this is when they put me on hold for over an hour with someone barely speaking English Periodically, they would come back on and transfer me to hold another hour I am in no manner exaggerating
They FINALLY come back on the line after about the fifth call and hours later, after disconnecting me and state, “We are going to transfer you to American Airlines to help you.” As an intelligent individual that I am certain you are, you will likely understand when I tell you we booked through JustFly so American Airlines told us we would just have to pay for another flight through them JustFly was the company that needed to book it I’m sorry but I hope you can see through these minimal responses with no detail that JustFly is simply taking their time, hoping we will just go away It is the principle that you do not take advantage of people Where is ourcrefund? That is our response Clearly they have no interest in providing the refundable flight we paid for so we now want our refund for the flight in full I hope we do not need to wait yet another month for a response
Sincerely,
Amy***

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your file and was already in the process of resolving the issue She has reached out to the airline to request a waiver for a full refund on your behalf due to the scheduled change that was set in
place by them.
She will process the refund with the waiver code that she has received and will notify you once completed
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

On Tue, Jul 5, at 11:AM, Carol ***
*** wrote:
Just fly didn't not resolve my I problem they passed the issue to United Airlines in which United Airlines question why Just fly didn't fix it United Airlines went ahead and fix the destination of the flight which Just fly made a mistake but in the process I had to pay United Airlines another fee of more so I am requesting just fly to pay this additional fee

Good day,
Thank you for your message
As already discussed with our agent and supervisor, we were able to take action on your fileWe have offered a future travel credit for your passengers as a good will gesture .and process the refund
At this time we consider this file resolved.Should you
require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As we do apologize for the inconvenience, we have contacted the airline to see what we can do and the ticket is non refundable.
The only option they have given us is to change the date but there will
be fees and any potential fare difference with the new flight If we cancel the reservation, it can be held for future travel credit to be used before July but the same fees and fare difference still apply so best would be to just change the date. Please advise me how you wish to proceed since refund in your case unfortunately is not an option due to airline fare rules
There is no action further required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
We were able to take action on your file, and process the refund as you requestedThe refund was processed yesterday and should appear on your account shortly. At this time we consider this file
resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As per the conversation with our Customer Care Representative, the ticket was already exchanged to a lesser amount.
There is no
action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,Thank you for your message.One of our Customer Care Representatives is currently reviewing your complaint and bookingPlease allow us the chance to investigate this issue and we will revert back shortly with a response.Thank you in advance for your patience.Best regards,Customer care
Team

Thanks very much I understand if they have to take off $400
if then they can only refund me the difference I will agree to that
thank you
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Heather *** ***

Good day,
Thank you for your message
As previously stated, we have processed the refund to the card in fileWe have sent the invoice with the refund reflected on it by email and attached it here as well.
There is nothing further we can provide from our end, therefore the file is resolvedIf ever you do not received the funds, you may reach out to the Revdex.com and this claim will reopen
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As per your discussion with our Customer Care Representative, she has explained that there is a charge for any modifications made on the fileThese fees are mentioned in our terms and conditions at time of
booking.
There is no action required on our part, so we consider this file resolved
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you once again fr your feedbackI have sent you an email for you to be able to log back into your booking and when you click on Manage my Booking, you can see all receipts, refunds or charges to your credit cardThis is an automated system and shows all charges.
The change was refunded as mentioned and there was no separate charge 31.94$
There is no further action or refund we can offer here, therefore consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:PeneltyPenelty is the wording that Justfly never use,no papers were send no tex to detail the any details of the transtraction other than gives us and we will save your tickets for you thats all,this is the robery that the big fish does to the little fish and gets away with it,no justice,even after in the ratigs of Justfly there is more than conplains and all for the same maSincerely,*** ***

Good day,
Thank you for your message
One of our Customer Care Representatives is reviewing your file and will revert back shortly with our findings
Best regards,
Customer Care Team

Good day,
We have reached out to this passenger as we have no booking on file and she said she knew nothing about the Revdex.com
Can we close this complaint?
Thank you!
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: It is the same answer as before, they'll look into itStill nothingJust post the complaint on their Revdex.com profile permanently so other potential buyers know to stay away. Sincerely,*** ***