Bowman Contracting CO

Good day,
As per your conversation with our Customer Care Representatives, we have reviewed your file and confirmed also with the airline.
From the records on file there was a reimbursement of both tickets back in December and JanuaryThe time frame would have been 6-weeks after that
If there was a Charge back from your part on these files, then the process would have been stopped.
Our agents in communication with the airline to see what the information they have on file is at the moment and what the outcome will be.
Our agent will continue to respond through the email thread with any updates.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meThe booking information was never provided via email or during my several calls with JustFly( last call 5/14/18)The booking was listed under the name of *** *** for a flight to Atlanta leaving from NY (not sure of the airport)The payment was made without my consent on 1/19/This payment was a manual payment made by a representative there who was told NOT to book this flightI was told an investigation would take place as the company needed to review the recording of the phones call to confirmIt is now May and nothing has been doneThe company cust service refused to give me additional contact information for this issues to follow up with a hierarchyI have since filed a complaint with my bank due to the lack of response from the merchant as this transaction was not authorized nor was the flight taken.
Sincerely, Josephine ***
Sincerely,Josephine ***

Complaint: ***I am rejecting this response because: the customer service agents were totally inept, could not speak adequate English, and gave me different answers and options, none of which would solve the issue, when I spoke to different agentsIn the end I needed to purchase a new ticket from a different airline and I would like a refund since the customer service agents were useless and gave me conflicting informationIt is too late to try to resolve my issue as my departure date has already passedThis is the worst customer service I have ever experienced and is totally unacceptable according to standard western business practices. Sincerely,Jennifer *** ***

Good day,
Thank you once again for your message
One of our Customer Care Representatives has reviewed your booking and invoices and have attempted to explain the outcome to you to no availHe has explained that, yes, there was an initial error with the amount charged but he caught it early and corrected itHe has sent you the invoice with these changesThere was a mis-quote by the agent although the correct amounts were charged to your card.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedbackWe apologize for the inconvenience that this situation has caused you.
As mentioned by one of our Customer Care Representatives, we have reviewed the booking and have requested the medical documents to close the fileWe have offered to
refund the modification feesThese fees will be put back on the card that was used at the time of booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, your tickets were already exchanged on May 5th and sent to you with the agreement of the new times
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have looked into your complaint and booking and can confirm that the refund was processed on the card used at time of bookingIt should be appearing within the next week or so
There is no further action
we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

***
Good day!
Thanks for sharing the details of your recent booking experience with us
We were able to take action on your file, and process the exchange of the tickets as mentioned by our customer care representative
There is no action required on our part, so we
consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I have not actually received the creditOnce the credit has been issued, I will accept.Sincerely,Deborah ***

Complaint: ***I'm not necessary rejecting the responseHowever, I am not accepting it until we get our refund back into our accountI honestly do not understand why it should take 6-weeks to get our refund back...it kind of hits us financially, because we needed to purchase a new plane ticket elsewhere immediatelyI was not happy with how this issue was handledI was being called in a middle of a business meeting multiple timesThey did not try to leave a message for me to call back; instead they wanted it handled right then and there, so they called until I finally answeredI had to step out of an important meeting just to handle the situationI don't know if this procedure, but to me it personally felt like a complete inconvenience as a customerAt this rate, I feel like this business is not going to be cooperative in terms of customer satisfactionAt this point, I just want to make sure we get our FULL REFUND like it was promised and will not accept anything until thenSincerely,Asa ***

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have mentioned that the tickets are non-refundable and non-changeable as per the airline fare rulesWe are unable to have a refund on this ticket
As per the seat selection, we have offered a
refund as a gesture of good will This amount was already processed back to the card we have on file.
We consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have investigated your booking and complaint and have offered a refund of the taxesThis is the only amount that was non-refundable on your ticket
As seen in our terms and conditions, all our
tickets are non-refundable unless stated otherwise.
You will receive your allotted refund within the next weeks
We consider this file resolved
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, Justfly has told me that they will refund my money several times before, so I won't be fully satisfied until the refund is credited to my account
Many thanks for your good work.....Sincerely, Joann ***

Good day,
Thanks for sharing the details of your recent booking experience with us
Our Customer care Representatives spoke with the airline and confirmed that the ticket was good to go and no need to re-issueThe name is corrected in file
At this time we consider this file resolved.Should you
require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
Per our email conversation you said free cancelation for only hours however the website said free hour cancelationWhen I asked the representative about the purchase insurance I was told that wouldn't help me due to the fact it's for medical issues onlyI was told IF I was unable to make the flight for a medical related issue THEN they would allow me to reschedule/cancel with a fee that was the only way I could use the purchase insuranceI was then told that I must pay them $before they'd talk to me or do anything for me regarding this matterTHANKFULLY I was able to contact the Airline directly and they corrected the issue JustFly created by scheduling my return flight for the wrong dateJustFly needs to be investigated so that others will be informed and avoid doing business with the company and do not have to endure the hassle they've created for me.
Sincerely,Nicole ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
We have finally heard back from the supplier that the refund has been processedThis amount will show up on the card utilized at time of booking shortly
Again, as this is no in our hands to process, we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
In response to your comment, our agent has been in constant contact with you concerning follow-upsAs she has mentioned and as stated on our website, we are a third party and when you purchase a ticket with us, your payment go directly to the airlineWhen we are asked to
process a refund, it goes to the airline after we get authorization, which we do not have yetThe procedure is dependent on the airline you chose to fly withWe cannot refund an amount that we do not holdIf you look at your credit card statement, you will see the airline name and not ours with the paymentOf course we are the company you booked with and rest assured we are constantly following up on your behalf with the airline.
We will revert back once we have some updates for you
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Representative, we have reviewed your booking and listened to the call recording with our agent.
Due to the fact that the quote was done for business class, we have processed the refund of 300$ on the
credit card used at the time of bookingYou will also received the requested refund of the tickets directly from the airline. This may take a little longer from their side.
We do apologize for the inconvenience that this has caused you
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team