After Speaking to Lauren we have come to a resolution to her concerns We are continuing to work with her business, suspended her billing and put her on our Work for free guarantee As a Google certified Partner we take your concerns very seriously Our customer support agent has
reached out to her to share Positive traction with her account since we last spoke on the 29th of January Keeping in mind we are not to bill her as stated in our work for free guarantee here(http://www.brandrep.com/terms_of_service#work_for_free_guarantee) Once again we will continue providing positive feedback from the work we are doing and if you have any questions or concerns please do reach us @ 1-800-405-x2
Manager, Operations
BrandRep, Inc
Absolutely the worst web site company there isThey spam calls endlessly, all the products are overpriced and ultimately did not result in me getting additional clientsSteer clear!
Business Owner,
We are disappointed you feel this way, especially with all the hard work we have put into your account We have tried countless times to provide you with accurate ranking reports in regards to your accounts but unfortunately you wouldn't allow any
representative provide the factual data After reviewing your account, here is what I see: Effective today 5/3/16, for your *** location, you have First Page listings in ***, First page listings in *** and First page listings in *** For your Ottawa Location you have First page listings on ***, First page listings in ***, and first page listings in ***And lastly for your *** Location you have First page listings on ***First page listings in *** and First page listings in *** Clearly you have received services and you can see all of these through *** , *** and ***, If you need a list of your Private Investigative keywords we have implemented for you, let me know, I can send them to you again With your content issues, from the notes I see on your account, our CS agent handled your account above and beyond what we expect, mind you we provide the website for free and it is used to help rank your website Also, you are STILL ranking even as you have closed your accounts Please Call us so we can share what you paid for, (you are ranking all over place), from the services BrandRep provided you
All the best,
Operations Manager
BrandRep, Inc
Business owner,
We have gone above and beyond to provide services that are beneficial to you company I verified that your website (
-webkit-focus-ring-color auto 5px; outline-offset: -2px line-height: 17.142858505249px; background-">***) is CURRENTLY on the first page of *** in more than keyword instances within days (Our guarantee says by 90) Your website is also on the first page of *** in more than keyword instances These directories are a small part of the process but as we stated we would be glad to fix any directories that are incorrect( if they are viable directories that make sense) Keep in mind they are the publishers of your information not us When it come to the *** * page you have issues with, we took the information DIRECTLY from your own website to help with your branding It is not our company's fault you haven't updated your website in a while (as you told us) Let's get this resolved right away if you feel it necessary The bottom line is we are willing to fix any issues and have continued to optimize your account so you can maintain your presence on the first page of *** and ***, the largest search engines on the planet Contact us ASAP so we can fix any discrepancies you have, we have no problem helping you with that
All the best,
Operations Manager
BrandRep, Inc
Hello Business owner,
Contact me directly and we will be glad to come to a resolution on your account.
Thank you,
Operations Manager
BrandRep, Inc
"white-space:pre">
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I do not know if this is the only number that they have used to call me, but I do wish that my cell phone number, which ends in [redacted], to be placed on a DO NOT CALL list.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good morning
I do not understand specifically what the Revdex.com is requesting relative to authorization. [redacted] is the Owner of The [redacted]. I am employed by her. My...
responsibilities include management of the business online web presence among other things. [redacted] initially made the purchase of the Brandrep services (since she is the owner of the business) and then handed responsibility over to me. She has directed me to initiate this complaint and follow it through to resolution that she deems adequate.
This can be confirmed by simply contacting her via one of the following methods:
Phone: [redacted]
Email: [redacted]w@the[redacted].com
I have attached copies of the eAgreement initiated between The [redacted] and Brandrep along with the Cullman City Business License for The [redacted].I have also copied [redacted] on this email so she can reply with her consent if needed. Just to be clear this is not a "third party" complaint, instead it is a Business to Business complaint between The [redacted] and Brandrep.
Please let me know if you have any questions.
Thank you
[redacted]
Was able to speak with Business owner and clear up the miscommunication. Website was completed and LIVE February 1st (8 days after signup). We have provided 27 new 1st page rankings on [redacted] and [redacted] that are currently live as of 6/20/16. This misunderstanding drew this...
review and moving forward we now have an understanding on what transpired from initial startup. If you have any more questions you may reach me anytime.
Thank you,
Operations Manager
BrandRep, Inc.
Business Owner,
I am a little confused about this last message for I was very clear on the facts of your situation. We are not trying to insult your intelligence, we are following [redacted] guidelines and are always working to help the process between all parties. Once again, please do reach out to me as I am sure we can come to a reasonable resolution to your challenges.
Thank you,
Operations Manger
BrandRep, Inc.
Afters speaking with the business owner on 2/9/15, both parties have come to a complete resolution to this business matter. If you have further questions or concerns you may reach us directly at 1-800-405-7119 [redacted]
Best regards,
Operations Manager
BrandRep, Inc.
Business owner,
We are sorry you feel that way. After reviewing your account, we did provide services within the short amount of time you were with us (90 days). Keeping in mind the optimization process doesn't happen overnight. I do see you were pinned in...
[redacted], I do see we created a website to help with your'e ranking, I do see 19 strong directories to help you with ranking and lastly I do see my team working on optimizing your'e account. This was all with the 90 day process. Now yes we didn't get you ranking, but as we promised we would work for free until we got you ranking on at least 2 keywords on the first page of [redacted]. Guarantee: [redacted]. You declined when we provided this offer to you, asking for a full refund for all the work done. To be clear, we would never tell any of our clients that "it is unlikey that we will get you ranking within this 90 day period." Also to be clear, it doesn't take a week to get listings on the first page of [redacted] and or [redacted]'s organic results(free search) Sure you can set up your'e own keywords, but getting them on the first page is really what matters. I also see in the notes your'e reason to cancel with us was you wanted to work with home adviser because you didn't get enough phone calls. The optimization process once again takes time and you should only expect phone calls when you get ranking. We are not scam artists, we continued to work for free on your'e account and always want to make sure you get what you pay for 100%. Contact me, i'm sure we can come to a reasonable resolution.
Thank you,
[redacted]
BrandRep, Inc.
Client signed up for our Local SEO Service back in May 2014. With this package client received Local SEO, Directories and a free website. Agreement was signed and client agreed for us to perform the work for his photography business. Here is our...
Guarantee:http://www.brandrep.com/terms_of_service#work_for_free_guarantee. BrandRep Created free Website for client (still live) [redacted] completed May 19th. BrandRep also created Directories for client for were set up and completed by June 13th (still live). Client was pinned in Google effectively and the first notification on the first page of Google was sent by email on June 16th. Notifications of first page keyword listings continued on June 25th, July 16th, in August multiple times and continued for the rest of the year into 2015. Client did contact us on Oct 17th wanting to cancel his account and we were able to offer him a price reduction and 1 free month to help with different keywords other than the ones that we showed ranking. Client agreed to this and billing continued. ON November 7th, Nov 30th and Dec 23rd 1st page Google notifications were again sent to client. We even still have client ranking currently on these keywords to date: 1) [redacted]
Client called in February requesting 8 months of free service since he wasn't ranking how he wanted to be, Keeping in mind, this was a collaborative effort choosing keywords with our staff. Moving back to our guarantee: http://www.brandrep.com/terms_of_service#work_for_free_guarantee.We�...⇄ to come to a resolution with said client, but we feel we have provided service and also throughout have been accommodating to make things right. Please do contact us @ 1-800-405-7119 if you have questions or concerns. Operations ManagerBrandRep, Inc.
Hello [redacted],
We have spoken about the transfer of ownership of your Google Plus profile and the reasons for doing so. We realize that this complaint was made before you spoke with BrandRep's Client Services Department. We understand that the transfer of ownership caused confusion...
on your part which was the reason for your complaints, and for the tone of your complaints.
BrandRep is required to be the Administrative owners of your Google Plus profile while we are providing Local SEO with our service Guarantee, per our service contract with you. If our partnership ended and if BrandRep ceased providing service to you, we would release ourselves as owners of [redacted] Google Plus profile and you could claim the listing, regaining full ownership privileges.
All of our account notes indicate that you are in full understanding and satisfied with what BrandRep is doing for you. Please feel free to reach out to our Client Services Department with any questions or concerns you may have.
Thank you very much for your time,
[redacted]
Manager, Client Services
800-405-7119 Ext. *
Business Owner,
We are glad that we were able to speak and help you understand the ranking process in [redacted] and [redacted]. Currently you have 44 LIVE first page listings in [redacted] as these positions were earned and provided from our...
services. What has been helpful with this is the 22 directories we have updated or implemented, the shadow website created and verifying your [redacted] listing, all factors leading to optimizing the selected keywords from the initial enrollment process. Sure there will be other ways people may search, but in all fairness, what has been provided (from your initial feedback) and also by the most common way people search within all the potential variables that may exist in the world of peoples search habits.
We are glad that we have come to a resolution and wish your business only the best.
Operations Manager
BrandRep, Inc
As a part of our Local SEO service, because The [redacted] did not have an existing website, we purchased a domain name, www.[redacted]. This domain name is used for the purposes of hosting our website that we created for The [redacted], for as long as we were providing our Local SEO to The [redacted]
We are not in violation of any Uniform Domain Dispute Resolution Policy. We registered the domain name because we purchased it. As seen in the attached service agreement between BrandRep and The [redacted], the SEO/Call Site service is included at no charge. We are the owners and creators of the site and are the registrants for the domain name. We are free to do with it whatever we want. We could use it for another organization within the same industry in Cullman, AL, or we could not. We used it for the benefit of The [redacted]' online presence while they were our client. They chose to discontinue our service, which included the website and the domain name.
Please let us know if there is anything else we can do to resolve this complaint.
Attached are both, our service agreement, and the email we sent to the client regarding this matter.
Thank you very much for your time and consideration,
[redacted]
Manager, Client Services Department
BrandRep, Inc.
1-800-405-7119 Ext. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is offering me nothing. I would like a partial sum back of money wasted.
[redacted] says I was ranking in first position when in fact the day he sent that email ,I was not. I have attached the first page rankings on the same day he responded to the last email. I may be ranking in map locations ( not what was offered) on key words that I DID NOT choose. That is what he is sending you pictures of. Those are not pictures of what google front page even looks like.
They are either not doing their job OR are misrepresenting what they do.
I am not the first to say this or note that the entire company seems like a fraud.
Regards,
[redacted]
Dear [redacted],
The program that you purchased places you in one of the first 3 positions on Google's search results page when people type in keywords such as "limousine service" and "airport limo service" within the California cities of Newark, Union City, and Fremont. You purchased these...
keywords because you felt that they were the most relevant to the service that you offer, in the territory that you offer your service.
We have done all the things that you asked us to do. Again, you are on the first page of the most searched network every known to mankind. You are in a position that creates opportunities for you everyday. That's the goal of any marketing, or advertising, campaign: to create opportunities. Of course, we cannot make people call you for your service. But the campaign that you purchased from BrandRep will help to provide more opportunities for you to provide your service.
Please feel free to call our Client Services Department for questions about the program that you purchased. Your agreement that you signed obligates BrandRep to provide the placement service to you until the 28th of November, 2014. Again, please give us a call at your nearest convenience.
Thank you very much for your time,
[redacted]
Manager, Client Services
800-405-7119 Ext. *
Hello my name is [redacted], and I work with BrandRep. I tried reaching you by phone and email multiple times. We had your ad live on Google as seen in the...
screenshots attached to the emails I sent you. The combination of the products in your package working as one cohesive strategy could have produced exceptional benefits for your business. The ads we worked on was on Google only and the optimization services focused on the organic section Google, Yahoo! & Bing. Google ads are instantaneous while the organic section requires patience with optimization services.
I was optimistic to speak with you as a valued customer of BrandRep. We are unable to refund you since you have disputed the charges already. I wish you and I had the opportunity to speak. Sincerely, I wish your business prosperity and longevity.
My name is [redacted] and I work for BrandRep. I remember speaking with [redacted], and I wanted to personally respond and help resolve her Revdex.com complaint.
Arial;">I apologize for the confusion, and any difficulties [redacted] had in attempts to claim her listing. As [redacted] requested we released her listing so she could claim it and take ownership of it.
I wish [redacted] had allowed us to be in contact with Google while we worked on your account, in order to avoid any discrepancies. After replaying our conversation I do recall there was a secondary listing that was claimed by either [redacted] or somebody else. Unfortunately, we don't have access to that listing and nor did we create that listing. [redacted] has since closed her account. She and I spoke a few days after she cancelled, and I answered her questions to assist her further.
I would recommend [redacted] to contact the person who verified and claimed her secondary listing, as we don't have access to it. With the
utmost sincerity, it was our goal to keep [redacted] as a happy customer. We are
sorry to see this complaint.
Thanks,
[redacted]
After Speaking to Lauren we have come to a resolution to her concerns We are continuing to work with her business, suspended her billing and put her on our Work for free guarantee As a Google certified Partner we take your concerns very seriously Our customer support agent has
reached out to her to share Positive traction with her account since we last spoke on the 29th of January Keeping in mind we are not to bill her as stated in our work for free guarantee here(http://www.brandrep.com/terms_of_service#work_for_free_guarantee) Once again we will continue providing positive feedback from the work we are doing and if you have any questions or concerns please do reach us @ 1-800-405-x2
Manager, Operations
BrandRep, Inc
Absolutely the worst web site company there isThey spam calls endlessly, all the products are overpriced and ultimately did not result in me getting additional clientsSteer clear!
Business Owner,
We are disappointed you feel this way, especially with all the hard work we have put into your account We have tried countless times to provide you with accurate ranking reports in regards to your accounts but unfortunately you wouldn't allow any
representative provide the factual data After reviewing your account, here is what I see: Effective today 5/3/16, for your *** location, you have First Page listings in ***, First page listings in *** and First page listings in *** For your Ottawa Location you have First page listings on ***, First page listings in ***, and first page listings in ***And lastly for your *** Location you have First page listings on ***First page listings in *** and First page listings in *** Clearly you have received services and you can see all of these through *** , *** and ***, If you need a list of your Private Investigative keywords we have implemented for you, let me know, I can send them to you again With your content issues, from the notes I see on your account, our CS agent handled your account above and beyond what we expect, mind you we provide the website for free and it is used to help rank your website Also, you are STILL ranking even as you have closed your accounts Please Call us so we can share what you paid for, (you are ranking all over place), from the services BrandRep provided you
All the best,
Operations Manager
BrandRep, Inc
Business owner,
We have gone above and beyond to provide services that are beneficial to you company I verified that your website (
-webkit-focus-ring-color auto 5px; outline-offset: -2px line-height: 17.142858505249px; background-">***) is CURRENTLY on the first page of *** in more than keyword instances within days (Our guarantee says by 90) Your website is also on the first page of *** in more than keyword instances These directories are a small part of the process but as we stated we would be glad to fix any directories that are incorrect( if they are viable directories that make sense) Keep in mind they are the publishers of your information not us When it come to the *** * page you have issues with, we took the information DIRECTLY from your own website to help with your branding It is not our company's fault you haven't updated your website in a while (as you told us) Let's get this resolved right away if you feel it necessary The bottom line is we are willing to fix any issues and have continued to optimize your account so you can maintain your presence on the first page of *** and ***, the largest search engines on the planet Contact us ASAP so we can fix any discrepancies you have, we have no problem helping you with that
All the best,
Operations Manager
BrandRep, Inc
Hello Business owner,
Contact me directly and we will be glad to come to a resolution on your account.
Thank you,
Operations Manager
BrandRep, Inc
"white-space:pre">
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I do not know if this is the only number that they have used to call me, but I do wish that my cell phone number, which ends in [redacted], to be placed on a DO NOT CALL list.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good morning
I do not understand specifically what the Revdex.com is requesting relative to authorization. [redacted] is the Owner of The [redacted]. I am employed by her. My...
responsibilities include management of the business online web presence among other things. [redacted] initially made the purchase of the Brandrep services (since she is the owner of the business) and then handed responsibility over to me. She has directed me to initiate this complaint and follow it through to resolution that she deems adequate.
This can be confirmed by simply contacting her via one of the following methods:
Phone: [redacted]
Email: [redacted]w@the[redacted].com
I have attached copies of the eAgreement initiated between The [redacted] and Brandrep along with the Cullman City Business License for The [redacted].I have also copied [redacted] on this email so she can reply with her consent if needed. Just to be clear this is not a "third party" complaint, instead it is a Business to Business complaint between The [redacted] and Brandrep.
Please let me know if you have any questions.
Thank you
[redacted]
Was able to speak with Business owner and clear up the miscommunication. Website was completed and LIVE February 1st (8 days after signup). We have provided 27 new 1st page rankings on [redacted] and [redacted] that are currently live as of 6/20/16. This misunderstanding drew this...
review and moving forward we now have an understanding on what transpired from initial startup. If you have any more questions you may reach me anytime.
Thank you,
Operations Manager
BrandRep, Inc.
Business Owner,
I am a little confused about this last message for I was very clear on the facts of your situation. We are not trying to insult your intelligence, we are following [redacted] guidelines and are always working to help the process between all parties. Once again, please do reach out to me as I am sure we can come to a reasonable resolution to your challenges.
Thank you,
Operations Manger
BrandRep, Inc.
Afters speaking with the business owner on 2/9/15, both parties have come to a complete resolution to this business matter. If you have further questions or concerns you may reach us directly at 1-800-405-7119 [redacted]
Best regards,
Operations Manager
BrandRep, Inc.
Business owner,
We are sorry you feel that way. After reviewing your account, we did provide services within the short amount of time you were with us (90 days). Keeping in mind the optimization process doesn't happen overnight. I do see you were pinned in...
[redacted], I do see we created a website to help with your'e ranking, I do see 19 strong directories to help you with ranking and lastly I do see my team working on optimizing your'e account. This was all with the 90 day process. Now yes we didn't get you ranking, but as we promised we would work for free until we got you ranking on at least 2 keywords on the first page of [redacted]. Guarantee: [redacted]. You declined when we provided this offer to you, asking for a full refund for all the work done. To be clear, we would never tell any of our clients that "it is unlikey that we will get you ranking within this 90 day period." Also to be clear, it doesn't take a week to get listings on the first page of [redacted] and or [redacted]'s organic results(free search) Sure you can set up your'e own keywords, but getting them on the first page is really what matters. I also see in the notes your'e reason to cancel with us was you wanted to work with home adviser because you didn't get enough phone calls. The optimization process once again takes time and you should only expect phone calls when you get ranking. We are not scam artists, we continued to work for free on your'e account and always want to make sure you get what you pay for 100%. Contact me, i'm sure we can come to a reasonable resolution.
Thank you,
[redacted]
BrandRep, Inc.
Client signed up for our Local SEO Service back in May 2014. With this package client received Local SEO, Directories and a free website. Agreement was signed and client agreed for us to perform the work for his photography business. Here is our...
Guarantee:http://www.brandrep.com/terms_of_service#work_for_free_guarantee. BrandRep Created free Website for client (still live) [redacted] completed May 19th. BrandRep also created Directories for client for were set up and completed by June 13th (still live). Client was pinned in Google effectively and the first notification on the first page of Google was sent by email on June 16th. Notifications of first page keyword listings continued on June 25th, July 16th, in August multiple times and continued for the rest of the year into 2015. Client did contact us on Oct 17th wanting to cancel his account and we were able to offer him a price reduction and 1 free month to help with different keywords other than the ones that we showed ranking. Client agreed to this and billing continued. ON November 7th, Nov 30th and Dec 23rd 1st page Google notifications were again sent to client. We even still have client ranking currently on these keywords to date: 1) [redacted]
Client called in February requesting 8 months of free service since he wasn't ranking how he wanted to be, Keeping in mind, this was a collaborative effort choosing keywords with our staff. Moving back to our guarantee: http://www.brandrep.com/terms_of_service#work_for_free_guarantee.We�...⇄ to come to a resolution with said client, but we feel we have provided service and also throughout have been accommodating to make things right. Please do contact us @ 1-800-405-7119 if you have questions or concerns. Operations ManagerBrandRep, Inc.
Hello [redacted],
We have spoken about the transfer of ownership of your Google Plus profile and the reasons for doing so. We realize that this complaint was made before you spoke with BrandRep's Client Services Department. We understand that the transfer of ownership caused confusion...
on your part which was the reason for your complaints, and for the tone of your complaints.
BrandRep is required to be the Administrative owners of your Google Plus profile while we are providing Local SEO with our service Guarantee, per our service contract with you. If our partnership ended and if BrandRep ceased providing service to you, we would release ourselves as owners of [redacted] Google Plus profile and you could claim the listing, regaining full ownership privileges.
All of our account notes indicate that you are in full understanding and satisfied with what BrandRep is doing for you. Please feel free to reach out to our Client Services Department with any questions or concerns you may have.
Thank you very much for your time,
[redacted]
Manager, Client Services
800-405-7119 Ext. *
Business Owner,
We are glad that we were able to speak and help you understand the ranking process in [redacted] and [redacted]. Currently you have 44 LIVE first page listings in [redacted] as these positions were earned and provided from our...
services. What has been helpful with this is the 22 directories we have updated or implemented, the shadow website created and verifying your [redacted] listing, all factors leading to optimizing the selected keywords from the initial enrollment process. Sure there will be other ways people may search, but in all fairness, what has been provided (from your initial feedback) and also by the most common way people search within all the potential variables that may exist in the world of peoples search habits.
We are glad that we have come to a resolution and wish your business only the best.
Operations Manager
BrandRep, Inc
Dear Revdex.com of San Diego,
As a part of our Local SEO service, because The [redacted] did not have an existing website, we purchased a domain name, www.[redacted]. This domain name is used for the purposes of hosting our website that we created for The [redacted], for as long as we were providing our Local SEO to The [redacted]
We are not in violation of any Uniform Domain Dispute Resolution Policy. We registered the domain name because we purchased it. As seen in the attached service agreement between BrandRep and The [redacted], the SEO/Call Site service is included at no charge. We are the owners and creators of the site and are the registrants for the domain name. We are free to do with it whatever we want. We could use it for another organization within the same industry in Cullman, AL, or we could not. We used it for the benefit of The [redacted]' online presence while they were our client. They chose to discontinue our service, which included the website and the domain name.
Please let us know if there is anything else we can do to resolve this complaint.
Attached are both, our service agreement, and the email we sent to the client regarding this matter.
Thank you very much for your time and consideration,
[redacted]
Manager, Client Services Department
BrandRep, Inc.
1-800-405-7119 Ext. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is offering me nothing. I would like a partial sum back of money wasted.
[redacted] says I was ranking in first position when in fact the day he sent that email ,I was not. I have attached the first page rankings on the same day he responded to the last email. I may be ranking in map locations ( not what was offered) on key words that I DID NOT choose. That is what he is sending you pictures of. Those are not pictures of what google front page even looks like.
They are either not doing their job OR are misrepresenting what they do.
I am not the first to say this or note that the entire company seems like a fraud.
Regards,
[redacted]
Dear [redacted],
The program that you purchased places you in one of the first 3 positions on Google's search results page when people type in keywords such as "limousine service" and "airport limo service" within the California cities of Newark, Union City, and Fremont. You purchased these...
keywords because you felt that they were the most relevant to the service that you offer, in the territory that you offer your service.
We have done all the things that you asked us to do. Again, you are on the first page of the most searched network every known to mankind. You are in a position that creates opportunities for you everyday. That's the goal of any marketing, or advertising, campaign: to create opportunities. Of course, we cannot make people call you for your service. But the campaign that you purchased from BrandRep will help to provide more opportunities for you to provide your service.
Please feel free to call our Client Services Department for questions about the program that you purchased. Your agreement that you signed obligates BrandRep to provide the placement service to you until the 28th of November, 2014. Again, please give us a call at your nearest convenience.
Thank you very much for your time,
[redacted]
Manager, Client Services
800-405-7119 Ext. *
Revdex.com:
BrandRep gave me a full refund. The issue was resolved. Thank you for checking into the situation. Regards,
[redacted]
Hello my name is [redacted], and I work with BrandRep. I tried reaching you by phone and email multiple times. We had your ad live on Google as seen in the...
screenshots attached to the emails I sent you. The combination of the products in your package working as one cohesive strategy could have produced exceptional benefits for your business. The ads we worked on was on Google only and the optimization services focused on the organic section Google, Yahoo! & Bing. Google ads are instantaneous while the organic section requires patience with optimization services.
I was optimistic to speak with you as a valued customer of BrandRep. We are unable to refund you since you have disputed the charges already. I wish you and I had the opportunity to speak. Sincerely, I wish your business prosperity and longevity.
[redacted]
My name is [redacted] and I work for BrandRep. I remember speaking with [redacted], and I wanted to personally respond and help resolve her Revdex.com complaint.
Arial;">I apologize for the confusion, and any difficulties [redacted] had in attempts to claim her listing. As [redacted] requested we released her listing so she could claim it and take ownership of it.
I wish [redacted] had allowed us to be in contact with Google while we worked on your account, in order to avoid any discrepancies. After replaying our conversation I do recall there was a secondary listing that was claimed by either [redacted] or somebody else. Unfortunately, we don't have access to that listing and nor did we create that listing. [redacted] has since closed her account. She and I spoke a few days after she cancelled, and I answered her questions to assist her further.
I would recommend [redacted] to contact the person who verified and claimed her secondary listing, as we don't have access to it. With the
utmost sincerity, it was our goal to keep [redacted] as a happy customer. We are
sorry to see this complaint.
Thanks,
[redacted]