Bricasti Design LTD

Complaint: [redacted]I am rejecting this response because:
 
I need a physical phone call from Facebook.  Something is wrong with there server and there are no emails being sent to recover the account.  I recovered my account, through the friends process, and made a new password, however, now it states we have sent you an email to the new email, [redacted] which is linked to my[redacted] address, but I have not received the email to confirm the account.  I have sent if over 4 times, and check with our internet provider and internet team, and they state no email has been sent to that address and no emails have hit the spam filter.  This account is connected to my business account, [redacted], so I can not access my work account wither. 
I have added a screenshot showing my password was resent, but not getting the email to confirm account
to summarized, I have resent my password through the contact friends option, however they are not sending the email to click on to confirm the account to log back in.
In the phone number recovery it shows my phone number correctly, but are they dialing to 1's, because it shows[redacted], should it be showing [redacted]
 
Please help, thanksSincerely,David Zwiacher

Hi[redacted]Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks, 
The Facebook Team

Hi [redacted]
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]Other:- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
 
your help files are a circle of information that do not apply to my complaint, I need to talk to an individual to resolve my problem. I have tried the filling out the information on your help center the advice I got was to unlike the person causing my problem, un fortunately that wont stop him posting negative comments on the page that belongs to the business I own I need to file a dispute to gain ownership of a page that represents the resort that I now own and operate can someone please contact me .
Sincerely,[redacted]

Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and were able to upgrade your account from a grey account to a full profile. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:  The [redacted] false facebook page still exists.  How can this be resolved?
Sincerely,
[redacted]

Dear Facebook.
 
The URL for our landing page is...

[redacted]. We have wasted a month not being able to advertise, despite making changes requested by facebook. I would like this case handled by one individual at facebook until the matter is resolved. We have removed any reference to [redacted] on our landing page and are looking to create ads to promote our company and promote our first sale. We are a fine art auction house and our first sale is of very tame 19th century [redacted] paintings. We need to find the middle ground between your stringent policies and our content. 
please reply promptly as this is an urgent matter.
 
Thank you
 
[redacted]

Complaint: [redacted]I am rejecting this response because: I've been waiting for months now and have got the same response this time as the time before. This is unprofessional. Sincerely,[redacted]

Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted]Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Hi,
 If you can share what you wish to update your username to, I would be happy to help you update it.  
 Thanks,
[redacted]
Facebook Support

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:the link you gave does not work. Please call me to help with this issue, ###-###-####.I am able to get the app to work now for my personal page but can not get into my business page.  I can not login in from Safari or any other browser.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: automation is nothing more than piss poor customer service. Our name is[redacted] on Drums.[redacted] on Guitar. [redacted] on Bass.[redacted] on Vocals[redacted] plays in[redacted] Why give customers the option to merge if you're just going to subjectively disapprove our business. [redacted] quit using FAKE BOOK so it truly doesn't[redacted] matter now. Thanks for nothing. You're all just a bunch of[redacted] robots with no hearts. You don't know what it's like to be at the bottom end of a corporate shoe. Your universal one size fits all application to every situation is the reason your stocks will continue to plummet. I think it's time[redacted] starts a new social platform, one where creative folks can be free and practice their art under the liberation of constitutional right. They aren't rights if somebody can take them away. Your lack of empathy will spiritually be returned in the form of BAD Karma. Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
none of the suggested solutions work.
I tried all those solutions within the first day and none of them reactivated my account.
when logging in on my account it immediately asks for a phone number to be added.
clicking the button to add a phone number brings up a message that the session time has lapsed and to re log in.
re logging repeats the loop.
I am asking facebook to reactivate my account without the phone number entry page showing up.
 
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I followed your published process for resolving this matter and was sent the blanket response that because there was no nudity, the picture showing a dog having sex with a human was acceptable.  Bestiality, in any form, is not acceptable in a public forum.  You have kids as young as 13 years old looking at this stuff and you just gave it a "green light".  Not only did you NOT pull it down yourself, but even after it was reported you gave your approval.  The reviewer who approved it should be fired.  The user who posted the picture should be banned.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
Facebook has taken it upon themselves to DELETE my Facebook page for my salon.  There is nothing I can do at this point but start all over in getting my clients to like whatever new social media I create for my salon and get new reviews.  Everything I had established on my Facebook page for my salon has been eliminated.  I will not be creating a new page with Facebook since they don't appear to care how they treat their customers.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Will facebook contact you again with the outcome to whether they will refund the account ?Sincerely, [redacted]