Bricasti Design LTD

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com.
While Facebook only issues ads refunds in cases of unauthorized/fraudulent charges, they've decided to make an exception as a one-time courtesy to you.
They've...

issued you a refund for your recent charge of $24.76 and manually removed your outstanding balance of $105.59. The money should be returned to your account within 3-5 business days.
Please let me know if you have any more questions.
Thank you for contacting the Revdex.com.
[redacted]
Payment Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for your timely and honest response to this complaint. I do not know where the billing mistake was made, but I would like to continue to advertise with facebook, so I hope that it will not happen again

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the Page, or the name of the page that was removed?Thanks,
[redacted]The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted]...

Thanks,
[redacted]The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]
Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
tell Facebook my account email address is [redacted]
they stopped me from posting twice for pictures that others posted with no punishment when I reported them

Complaint: [redacted]
I am rejecting this response because: Okay. I will be waiting for your reply and feedback...rather impatiently since I have already waited for so long. :( thank you for your efforts!
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I do not know what a direct link (URL) is. Please can you helpSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: this is not an account! You have my home address linked to my phone number as if it is a business! You are literally putting my life in danger! How do you not understand that. I have crazy fans! They cannot know where I live or how to get my phone number easily! I need you to remove this. Or my blood will literally be on your hands. Your automated responses are completely and utterly unacceptable Sincerely,[redacted]

Hi,Thanks for your response. We’re sorry to hear that you’re still having trouble logging into Facebook. To make sure that we can get you the help you need, please follow the link below:[redacted]Please keep in mind that we won't be able to respond to any additional questions here.Thanks,[redacted]
The Facebook Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have followed the links in the response and am still not able to access my Facebook account.My account has been disabled again today, after being recovered last week.I use my account to manage and post for over 300 business pages for small to moderate size businesses. When my account is unavailable, so are all of my business pages. I would like to understand what I am doing to cause the page to get disabled. Today I was adding a client as an admin on their business page. Any help would be much appreciated. The account is under the name [redacted] with the email [redacted]. I cannot send a link for the account because the page is completely gone while it is disabled. Thank you for getting in touch with me, I look forward to speaking to and learning from you!
Sincerely,
[redacted]

Hi, Thanks for your response. We're sorry to hear that you're still having trouble getting into your account. Please click the “didn't receive code” link and follow the onscreen instructions to complete a report.Keep in mind that we won't be able to respond to any additional questions here.
Thanks, 
The Facebook Team

Hi [redacted]Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password....

If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Please do not take long.  I have sent you all the information you need to activate my account.  This should not have ever happened.

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
The response does not address my complaint. 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I've reported this post many times [redacted]t is lies and harrassment and slander against me. To tell people my son isn't mine and I'm not doing what his deceased mother would want and that I stole him? Outrageous.
Sincerely,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I forgot my Instagram password: [redacted]- My Facebook account has been hacked: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,The Facebook Team