BuySeasons, Inc.

We apologize for not shipping your order on time.  We have credited the customer in full as requested in the amount of $61.97.

We apologize that we did not meet the promise date on this order.  We did not ship anything to this customer, originally there was a partial credit applied and since then the balance of the order was credited when cancelled per her request.

This complaint does not appear to be valid. The order number listed in the complaint is not for the amount nor the items the customer discusses within her complain. The amounts are not even close. We searched out systems using all available information, including the customer name, phone number, and...

email address and found only one order for this customer, and again it is not for the items or amounts listed in this complaint. [redacted]. a senior CSR, then reached out to the customer by email and voice mail to try to gather the details and resolve the issue. The customer still has not responded to [redacted].As verification, I am attaching a screen shot of the only order in our system form this customer. If the customer will follow up with us we will be happy to investigate further, but as of now we have to assume the customer's dispute must have been with another vendor since we have no record of this transaction and the customer is not responding to us

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We did credit the customer on 11/5/20015 and emailed the credit receipt to the customer.  We have resent the email with the credit transaction ID # 1456953818 which can be verified with the bank/credit card company.  The bank/credit card company policy may be to hold the funds for 24-48 hours, but we did request the refund 11/5/2015.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the order not shipping for the Saturday delivery as promised.  It appears it was a system error that caused the order not to ship.  We have cancelled the order and credited the customer in full.  We are also offering a 30% discount and free standard shipping on a...

future order up to $200.00 before discount.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here...We do apologize for the inconvenience, we did have an inventory shortage with these costumes.  We have already credited in full, the $5.00 shipping credit was applied on 10/20/2015, and the cost of the cotumes $76.30 was credited on 10/22/2015.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  The issue has been resolved the day I put in the complaint. I received everthing on time

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here...We apologize for the late delivery, the order did arrive 1 day later than the promise date.  We have credited the shipping cost as well as the cost for the daughter's costume, wig and wand.

We again apologize for the inconvenience caused by the delay in...

shipping. Per the customer the costume was needed for the 28th for her child's fall festival.  She did have a conversation with one of our chat agents who did tell he there was no way to overnight the order, it was already after 7pm and needed the next day.  The agent did also tell the customer that she was not confident that she would receive it by Halloween to give the customer the option to cancel the order.  The chat agent did note that the customer did opt to cancel the order at that point and we did refund the customer in full.  We are sorry if this is not what the customer really intended but the order was cancelled.  We have also email the credit receipt to the customer so she can see we requested and processed the credit on 10/29/2015 in the amount of $48.97

We first of all would like to apologize for all the trouble you experienced in relation to your order.  Many of the things that are noted by you coincide with notes/emails/chats related to your order.  There were issues with the costume you ordered in that the web site stated they were a...

different size than what we actually had from the distributor.  Our customer service team did attempt to rectify that by sending a replacement believing it was an error made in the distribution center, only to find out they were sending you the only size of that costume we had. Halloween is our busiest time of the year so the delay in credit is not what we strive for but became a reality for us due to volume.  Where the crux of this issue seems to digress is with the Return Shipping Label. The label we sent you, that is attached to your order and  is a prepaid label with a tracking # [redacted] was never used by you.  All of our labels are prepaid, so if you print one from our web site, or have us email you one, you just print it out, tape it to the box and take it to UPS where they scan them and give you a receipt-they can tell by scanning that it is prepaid.  In your notes, and from the return of the costumes we received from you, the label used had a tracking # [redacted] which is not one of ours.  That is why UPS charged you for the return.  Unfortunately we are not able to credit you more than you paid for your order so in order to try and reimburse you for the cost we offered the $20.52 on a future order, similar to offering "store credit" which many retailers do. Originally we did try and resolve the problem by sending what we thought would be the costume you ordered, and we did provide a free return label. We are not sure where the mix up in labels occurred but the one we provided was never scanned by UPS. We still would be more than happy to take an additional $20.52 off a future order and will also offer a free economy shipping on that order.

Customer has received a full credit, in additiona lto a partial order. We apologize for the inconvenience and hope this resolution satisfies the customer

Tell us why here...We apologize if we did not meet the customer's expectations.  One of the items on the order was a Presell item so the delivery date is an estimated date.  The order did ship on 10-22-15 and was delivered today 10-23-15.  We also provided an additional 10% discount...

on the order for her inconvenience.

Tell us why here...We do apologize that we did not meet the customer's expectations.  The order ending in [redacted] did a contain Presell item, and Presell orders had an estimated delivery dates.  The manufacturer did push back the delivery of the product to us which affected the delivery...

estimations.  We did ship the order overnight to the customer once we received the Presell item, we also requested an additional 5% credit for her inconvenience to bring her discount on the order to 30%.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I hope in the future, Buy Seasons does not make a habit of waiting for Revdex.com complaints before they address there apparent inability to fulfill their commitments.  I find their message disingenuous at best-this issue has less to do with inventory problems and everything to do with falsely representing my entire order was sent.  And then doing nothing about it until a Revdex.com complaint was filed.  I hope the Revdex.com takes a hard look at how many Buy Seasons customers this happened to and considers reducing their business rating so that other people do not fall victim to a morally compromised company.
Regards,
[redacted]