BuySeasons, Inc.

The email pasted below is from our [redacted], confirming that the [redacted] family has been removed form our mailing lists and their address suppressed so that there should be absolutely no way that any further physical mail will be sent to them. It also notes that we have attempted...

to suppress any email address we might have for them as well:
Hi, team.  [redacted] added this customer (both [redacted] and [redacted])
to the do not mail file manually, so neither person in the household should
receive any more physical mail from us.  We subsequently discovered today
that the CE unsubscribe form function is not working.  A bug has already
been submitted to fix this functionality  In the meantime, any do not mail requests can got to [redacted] and she’ll make sure they are added to our do not mail file.[redacted] has also unsubscribed the customer from ** emails—that was
the only email list where we found this last name.Thanks, everyone.
[redacted]

Tell us why here...We apologize for the inconvenience.  There was a Presell costume on the order and when we attempted to complete the order the payment failed.  We did reach out to the customer to obtain a new/different credit card and the 1st attempt failed as well.  We had to...

get an alternate card to obtain payment before shipping.  At this point the customer was skeptical and decided to cancel.  We have credited in full $51.73 and emailed a receipt of the credit transaction to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I still have not received a credit from this company. Unless there is a check in the mail there is no refund. 
Regards,
[redacted]

One of our Senior Customer Service Representatives, Monica, reached out to the [redacted], on the day of the complaint and credited back $20.76, the full amount of [redacted]'s order. [redacted] indicated that she was satisfied with this resolution

We do apologize for not meeting the customer's promise date.  The customer did contact us a number of times in regard to the status of the order.  On 10/27/15 we were told that she did not want to wait any longer and wanted the order cancelled. We have refunded the customer in full through...

her Paypal account.

We due apologize for not fulfilling this customers order and expectations.  We do show there was an inventory issue with 1 costume on her order.  We were working to get the remained of the order shipped when the customer called to cancel the order.  We understand she was getting...

anxious because the order had not already shipped.  Her concerns have been forwarded and we have credited her in full for the order.

Tell us why here...We apologze for the shipping delays and not meeting out delivery guarantee.  We did cancel the order as requested and have credited the customer in full $132.47

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My only worry is that the card that I originally used in purchase has been deactivated since it has since been lost. Am I able to give the company a different card number or what can I do to make sure that the credit gets back to my account.
Regards,
[redacted]

Tell us why here...We apologize for not meeting our customers delivery guatantee.  We have shipped the Day of the Dead Boys Senor Costume and also credited the customer for the costume as well for their troubles.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did see the refund in my account.  I did not see the 40% off with the free shipping, however, I called Birthday Express and they said that it is noted in my account.  So [redacted], the representative, said that after I place my next order, I should contact Birthday Express with my order number and they will deduct the 40% and give free shipping at that time.  I am satisfied with that.  I do hope that they can get whatever issues resolved so customers don't have to experience this type of treatment.  They have great products and great prices - but without great service, the products and prices are meaningless to a consumer.
Regards,
[redacted]

We apologize for the inconvenience.  We did ship the order and it was delivered a day late (10/28/22015).  The customer did call and state they were missing 2 items. We credited shipping because the order was a day late, and the missing product.

Tell us why here...We do apologize for your inconvenience.  The order contained a Presell item and per the conformation email "The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteed. Products may occasionally become available earlier or...

later than the posted date."  We do know that the hold time on calls is high due to call volumes.  We have shipped your costumes and you will receive a tracking email later today, the tracking # 1zxxxxxxxxxx1239.  We have also refunding shipping because we did not meet the estimated delivery date, or customer expectations.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience the customer had with her order.  We do see that the customer did contact us with their concerns.  We did not intentionally give them misleading information, the CSRs were giving them the best information that we had available at that time.  We...

did credit the customer in full for the order that was ultimately cancelled and have emailed a receipt of that credit. We also recommend the customer place a separate order so we could ship the other costumes that we did have so she would get them the rest of their order.  We did ship order ending in 0075, and for her inconvenience credited that order in full, a $34.96 which should compensate the extra shipping she had to pay to get her daughter's costume.

We do apologize for all the trouble with this order.  The customer is correct that there were inventory issues with the order.  We have credited the customer in full for the order and they can keep/donate he shield they received.

We apologize for the tardiness of the credit.  We had originally requested a partial refund of $4.50 and the remainder of $4.67 for a total of $9.17 for the costume.  The credits failed through our automated system so I manually credited the customer $9.17 today and emailed a credit...

receipt to the customer.

We do apologize for the late delivery and did credit shipping plus an additional discount.  Per the...

desired outcome from the original Revdex.com complaint the customer stated "Delivery of order by 10/30 or I want a full refund.  The package was delivered on 10/30/15 @ 9:47 am, so we did fulfill the customer's desired outcome? We will credit the balance of the order for the customer and he does not have to return the costume, it is unfortunate that there was this misunderstanding of what would have really resolved this issue for the customer.

We apologize for the inconvenience, there was...

an inventory issue with this costume.  We were not able to fulfill the order so did credit the customer in full.  It was not what we anticipated and or intended but we were not able to send the costume because it was not available.  We would be happy to give the customer a 40% discount and free standard shipping if/when he would like to place an order for a pet costume in the future.  These notes will be entered on the order that was cancelled.

We deeply regret the inconvenience Ms. [redacted] suffered do to our shipping her the incorrect size. We take every service failure seriously, which is what has allowed us to maintain a A+ rating with the Revdex.com and earn [redacted]'s Circle of Excellence Award for outstanding service each of the past 3 years....

We are also investing heavily in a new Warehouse Management System that will utilize automated tools to prevent incorrect products being shipped. That enhancement will be complete by January of 2015 and holds the promise of insuring 99.9%+ accuracy. [redacted], a Supervisor on our Customer Service Team has been working directly with Ms. [redacted]. He has credited her order in full and requested a check for $21 to cover the cost of her return shipping. I have verified with our Assistant Controller that the check will be mailed on Friday 10/24. We appreciate Ms. [redacted]'s willingness to work with us on a resolution and her patience.[redacted]
[redacted]