BuySeasons, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We do apologize for her troubles.  We did ship the costume and the spurs separately so the spurs were delivered just later than the costume.  The costume sent was not an infant costume but we do admit per some of the reviews the vest did run little small but intended for a child of 6-7 years old.  This order was already credited in full but we can offer a 40% discount on an order up to $50.00 and a free standard shipping on a future order.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have credited the customer in full on her new order.  The reason the 2nd order was shipped was that the customer ordered a different size costume.  It appears on the original order that there was an inventory issue with the size 8, but when the size 6 was ordered it shipped because we did have the size 6 in stock.

We apologize for the late delivery.  The customer is correct it did ship late and wait times for the call center were long.  We have credited the shipping charges because the package did arrive late.

Tell us why here...We apologize for not meeting the customer's promise date, the order did ship late.  We have credited the customer in full and he can keep the costumes once received.

We did credit in full 10/29/2015, and today email a receipt of the credit transaction to this customer.  It may take the bank/credit card company a few days to release the funds to the account.

We do apologize for the trouble you had with this order.  It did complete in out system and created a shipping label 1Z883Y65YW13806322 on 10/20/15.  It appears that the order did not ship properly because when you track the package there is no movement.  Our phones were extremely...

busy during the Halloween season so I understand that it would have been difficult to reach us.  We have credited you in full for your order and emailed the credit receipt to you.  We would like to offer 30% off and free budget shipping on a future order of up to $100.00.

We apologize for the inconvenience.  This customer did receive their order later than the promise date.  We credited the original shipping $7.99.  The order did ship and was delivered and signed for on 4/1/2015.

Tell us why here...We apologize for the inconvenience.  The cardholder was credited in full $207.79 on 10/18/2015 because the order did not ship as expected and would have been too late for their party.  They were credited thru their [redacted] account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response and would have accepted the offer if the refund had indeed been issued to the account already. We have checked several times and it has not shown up. I would like the receipt of the refund forwarded to my email and the attached email. Once we see that it has been issued to us and is posted, we will accept the offer. Until then, I must decline.
Regards,
[redacted]

I bought 2 Paw Patrol costumes for two of my kids for halloween the beginning of September and the costumes were on back order with a delivery date of 10/24. On 10/1 I got an email saying my costumes won't be here until 11/5, which is after halloween. I called to cancel my order and pulled up the website again and they are still advertising them online with a delivery date of 10/24. Not only is my family going to be sad when I tell them, every other family who orders these costumes will get the bad news as well. I let the rep know that they are still advertising wrong and she said sometimes they don't update their website! I will never buy from this company!

I ordered from Birthdayexpress.com on 3/02/15 with a guaranteed shippig date of 3/9/2015 because I purchased expedited shipping for $19.00. I contacted customer service once 3/9/15 came because my order status still said processing. I was told I would receive a tracking number and my order would be sent over night. My order was never sent due to a warehouse shipping issue that the company failed to mention upon me ordering. I am very upset because I have ordered borthday cake to match the decorations from this company that I never received. Althoigh my shipping fee was credited back to my account, I DO NOT RECOMMEND THIS COMPANY TO ANYONE, I have NEVER DEALT WITH A BUSINESS SO UNPROFESSIONAL, the hold time to speak with a customer service rep was over 20 minutes. I will be calling birthday express today to cancel my order and have my funds returned back to my card. Worst experience EVER

I placed an order from birthday express on march 2. My guaranteed shipping date was march 12. On Wednesday march 11 I received a voice mail stating that they had some shipping issues and that my new guaranteed shipping date was friday march 13. When I received the voice mail I immediately called the company back to double check that I would indeed receive my package on friday March 13. They assured me that it would be no later than that Friday. Thursay morning I went on my account and notice that my order status was "processing order". I called to see what was going on and once again they told me they were upgrading my shipping with no charge to me and it would be over nighted to me. I called 2 more times on Thursday, noon, and 3pm, to see if it had gone out. The last time I called I was told that if I didn't have a tracking number my 7pm my time to call back and they would further investigate what was going on. Of course at 7pm my time I still had no tracking number. I called again. I was told then that all trucks had left for the day and I could receive it on Monday March 16. That was not going to work as my party was Saturday March 14. She told me there was nothing they could do but cancel my order and give me a refund. No help at all. I asked to speak to her supervisor and spoke with a female that was extreamly rude. She told me that her and I both know what time mail stops running so why would I believe that at 7pm they could change anything. I informed her that it was Thursday so I still had a business day for them to ship to me. She said they don't ship on Fridays. After a battle with that "supervisor" I asked to speak to her supervisor. A customer service manager called me back and told me the same thing. So he ended up canceling my order and refunding my money and putting a "note" on my account for a 40% discount for a future order. Now I had no party. All of this because your company is still taking orders and waiting until right before you are supposed ship the product out to call and say " oh, we are having shipping difficulties". This is unacceptable. All of this could have been avoided if you just STOPPED taking orders or informing the customer at the time of order that this was going on. You can go on amazon and see that your company is advertising amazon prime. I called back to see why you were showing up prime and a representative told me that she couldn't believe it either! Your company changed their stories so many times and your customer service is a joke. Their is no way I would EVER recommend this company or ever use this company again. Thanks for making me scramble to put together a party whos design was exclusive to your company. No worries, I found another company who offered plates, napkins, and cups through amazon prime and it arrived in time for my party. Funny how they shipped on a Friday......

This company cancelled my order and did not inform me until I tracked them down, leaving me with no costumes one day before Halloween. I ordered nine items from BuyCostumes.com on Oct. 30 and paid for expedited shipping with guaranteed delivery by Oct. 27. All items were in stock, and I received a shipping confirmation. I received an Email on Oct. 28 that one item was not available, so I would not be receiving it. Tracking information showed that the rest of my order was due to be delivered. I called them on Oct. 29 to inquire about the order status. After 30 minutes on hold and being hung up on twice, I was informed that my entire order had been cancelled because of the delay with the missing item. It is one day before Halloween, and I have no costumes. They will not give me a store credit toward future purchases.

Review: I placed on order through the website BirthdayExpress.com for my son's 5th birthday party. He helped select the items and I double checked to make sure that the items would arrive in time for the party without adding express shipping, which I would have done if needed.

However, the website listed the items were guaranteed by March 6th. Since the party was scheduled for March 7th and all other online purchases I have made have arrived by that date or earlier I was not worried. By the evening of March 6th I was concerned so I double checked the order number and the order was listed as being processed. I emailed their customer service center and asked that they cancel the order since it was guaranteed by March 6th but was still listed as being processed. I expressed to them that I had to drive around town to attempt to find similar decorations and that my son was in tears about the special things he ordered not arriving. My son had OCD and as such has a very difficult time accepting change. I heard from them on March 9th, both by phone and email. The phone call was a recording that stated their company was installing new software and that many orders had been delayed. The email expressed the same sentiment and she also stated that they had read my email and my items should arrive no later than March 13th. I emailed back and asked her if she had read my original email since I stated I wanted the order cancelled as the party date had passed. I also expressed that since they openly stated that their system upgrade was to blame that they should refund me and cancel the order.

4 days later I had no response so I emailed her again. Again there was no response but on March 12th the package arrived while I was at work. Had I been home I would have immediately informed them the package needed to be returned. They emailed me on March 12th as well and stated that the items had been delivered and that "I understand that that you were supposed to received the package for an earlier date but due to the recent installation of our new Warehouse Management System on Sunday, February 22nd. In the long term, this change will insure that every customer order is shipped the day it is placed and that it is 100% accurate. Unfortunately, there were some unexpected configuration issues that our warehouse team faced upon implementing the new system that had cause the delay for the delivery."

Again they stated that their system was to blame and yet they still refuse to issue a refund. They state that I will have to pay the shipping costs when they failed to ship as promised and failed to cancel that shipment when asked once their error came to light. I have asked in each email for a supervisor to contact me, to no avail. I have called which results in long wait times and no assistance. I have reached out through Facebook where they deleted my complaint without ever responding. I find it hard to believe these practices would be endorsed by the Revdex.com.Desired Settlement: I am not asking them for anything except a full and complete refund. I feel that under these circumstances that is more than fair. I will happily return their products, they remain in the box, untouched but their return system online will not allow me to print their required return postage. If they give me the information I will happily refund them from a product that was most definitely not what I expected in terms of timeliness, professionalism and service. Thank you.

Consumer

Response:

On Sat, Mar 21, 2015 at 6:25 PM, [redacted] wrote:I wanted to update that I heard from the company and they offered a complete refund including shipping costs.

Review: When I placed the order for Halloween decorations on October 10, 2015, the shipping option I selected said my order had a "Guaranteed Delivery Date" of Monday, October 19. I relied on this, because my Halloween event is scheduled for Wendesday, October 21. BuyCostumes told me that I would receive a shipping confirmation when the order shipped. on Thursday, October 15, I called BuyCostumes because my order had not yet shipped, and the representative assured me I would receive the order by the guaranteed date. Today, October 19, which is the guaranteed delivery date, I had not received a shipping confirmation, so at 11:50 AM PDT, I called BuyCostumes again this morning and explained the time sensitive nature of the order. The representative stated she would upgrade the shipping to Next Day and get it out tomorrow and that I would get an e-mail with the tracking number "shortly." I thanked the representative for her help. After 3 hours, at 2:50 PM PDT, I again called BuyCostumes because I had not received the tracking number. This representative stated I had been given the "wrong" information by the previous representative and that they could not guarantee delivery by Wednesday. I again stressed the urgency of receiving this order and asked to speak to the representative's supervisor. She said she would transfer me to her supervisor, which put me on music hold at 2:54 PM PDT. At 3:35 PM PDT (40 minutes), the call terminated while I was still on music hold. No one answered my call. There is still time to fix this if BuyCostumes can ship out the order tomorrow (October 20) by Next Day shipping. This would still allow me to receive the products in time. I explained this to the most recent representative I spoke to.Desired Settlement: Ship the order via Next Day shipping by tomorrow, October 20.

Business

Response:

Tell us why here...We apologize for not meeting our guaranteed delivey date. THe order did arrive 1 day late so we credited the customer and additional 10% off their order total and the shipping on the order.

Business

Response:

We do apologize for all the issues with this customer's order. We did ship it late and from what we learned from the customer she was missing some items. We had credited the shipping and an additional 10% discount for their troubles. We have since credited them for the missing items and are reshipping an item that was reported as damaged. We again apologize for all the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a costume order#[redacted] on 10/12/2015 and paid extra for guaranteed delivery by 10/15/2015 item was not shipped until 10/17 and delivered 10/19. I needed this item for an event on 10/15. I spoke with customer service by phone once on 14th and by chat on 15th. I was told in chat that shipping charges would be refunded And prepaid shipping return label would be supplied. I also requested cancellation since order had not yet shipped. I was told that cancellation was submitted, however this did not happen and order was shipped anyway. No prepaid return label was provided either. I sent email via websites customer service contact form addressing my concerns and wanting a refund and return label but have not heard anything back. Below is transcript of my chat session with customer service.

Chat Transcript

19:56:09 [[redacted]] How may I help you?

19:56:09 [[redacted]] Can you process cancellation of my order [redacted] was supposed to be guaranteed delivery October 15. Order status says in processing.

19:58:21 [[redacted]] I needed this for tomorrow that is why I paid extra for shipping. This did not happen I want a refund and I will be addressing my concerns with Revdex.com.

19:59:59 [April] Hello, my name is April, I’d be happy to help you.

20:00:11 [[redacted]] I chose you over Amazon now I see that was a huge mistake

20:02:42 [[redacted]] I just need refund please? I had plans for costume themed event with my family tomorrow now I have to scramble and find an alternative option.

20:03:00 [April] Let me check on that. One moment please.

20:04:45 [April]

We apologize for the delay to your order, and have refunded your shipping costs in full.

It will be posted to your account in 3-5 business days.

20:05:20 [April] once you receive the item you can return it and we will proces the free shipping label.

20:05:44 [[redacted]] Has it shipped?

20:06:43 [[redacted]] If it has not shipped I don't want it.

20:07:23 [[redacted]] Hello?

20:11:59 [April] I will now process the cancellation, you will recieve an email confirmation once the cancellatio has successfully made.

20:12:20 [[redacted]] thank you.

20:12:37 [April] Was there anything else I can help you with?

20:13:44 [[redacted]] No. Thank you for your assistance.

20:13:52 [April] Thanks for contacting us. Please do not hesitate to contact us again if we can be of further assistance.Desired Settlement: Full refund including shipping charges and prepaid shipping label.

Business

Response:

We apologize for all the issues with this order. We have emailed a free UPS return shipping label to the customer today. We have credited not only the shipping but the cost of goods and would appreciate the customer returning the costume and gloves.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order in early October for a Halloween costume. I never received an email indicating that they received my order, but they received my credit card payment. After 3 days of back & forth trying to figure out where my order had been they suggested refunding the money and placing a new order, but my refund would not be available for 5-7 Business days. Then I placed my new order on October 14. I paid for expedite shipping to get the product here no later than October 20, 2015. Still nothing. I have called all week with no answers after being on hold several times for over an hour. They placed a "On Hold" recording stating that they were backed up and had delayed shipping times. Everyday they have said that your order is guaranteed for tomorrow, then again for tomorrow, and then they told me if the order was placed on or before the 16 everyone would receive their item(s) no later than October 23, 2015 close of business. I checked my email and my costumeexpress account and still nothing. It still says it is processing order. So I called this morning and now they are saying it has not been shipped, and they can not guarantee I will receive the product today or tomorrow because they don't do business deliveries on Saturday or Sunday. I spent almost $100 on this costume with little to no time to replace it with something else for a party and her dance recital. Not only can you not understand their customer service agents, they are rude and have poor business practices. The company said they have no way of checking on my order in the warehouse.Desired Settlement: I would like my item delivered immediately.

Business

Response:

Tell us why here...We apologize for not meeting our customer's delivery date. We have shipped the order to her and also credited in full because she did not have it in time for last weekends event. It will be delivered Tuesday 10/27/15 so she will have it for Halloween.

Consumer

Response:

Review: I visited this website to purchase a holloween costume for my daughter that I was unable to find in stores. The website offered a "pre-order" of the costume and stated that they would have it in stock by October 26 and that at that time it would be shipped and "guaranteed"to me by October 29th no later. I spoke to them on October 27th because I had not received confirmation that my order had yet been shipped. At this time I was told that they needed my credit card information again because they do NOT keep it on file when you pre order an item. I provided my billing information again and was told my order would ship that day and still be guaranteed to me by October 29 because I even paid for express shipping. The next day (oct 28th) I contacted them again to ensure that my order had shipped because again I did not receive confirmation and the money had been taken out of my account. At this time they told me that they did not even have the costume in stock!! So at this time they said they could cancel my order and issue me a refund. On October 29th I received email confirmation that my order was cancelled and a refund was issued to my credit card. After waiting several "business days" I contacted them again on November 5th I contacted them several times on this day and was told to speak to they're "credit department" they gave me a phone number that went straight to a voicemail. I called them again and was told I would get a call back and again never herd back from them as expected. I contacted them again today November 6th and they told me the refund was never issued until the night of November 5th not on October 29th like the email that they sent me stated. So now I am still waiting to see if I will receive my refund. This company has absolutely horrible customer service and they lie to they're customers! I am yet to receive my refund and now have to wait another 5-7 business days to see if I even receive my refund had I not contacted them they would not have even issued my refund like they claim they have.

Business

Response:

We apologize for all the trouble in relation to this order. We did request credit on 10/29/2015 but it failed through the automated system. We then manually credited the customer on 11/5/2015. I have emailed a receipt of the credit to the customer to make it easier to verify with the bank/credit card company that the credit has been requested/applied.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,