Cabinet Mania of Milwaukee Wisconsin, LLC

Problem:CABINET MANIA TOOK FROM MY CREDIT CARD AND NEVER SENT THE CABINETS OR REFUNDED MY MONEYIT HASBEEN MONTHS WITH THIS ISSUE STILL UNRESOLVEDI AM IN THE MIDDLE OF DISPUTING THE CHARGES WITH MY CREDIT CARD COMPANY.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:FULL REFUND OF

The customer told us they were going to dispute the credit card charge so now they must continue with this process with their credit card company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I will not close the case out and resolve until I have a check in my possessionHave ask the business about which carrier will be bringing the check and they have not responded to that email yetIf I receive the refund I will resolve the case

Cabinet Mania 8:AM (minute ago)to me The BOL# is the tracking number and it is being picked up todayThank youCabinet Mania1-800-531-8720www.CabinetMania.comOffice Hours:Monday-Thursday 10am-5pm CSTFriday 10am-1pm CSTSaturday, Sunday & Holidays ClosedFrom: [redacted] [redacted] Sent: Wednesday, July 19, 8:AMTo: Cabinet Mania Subject: Re: The Revdex.com of Wisconsin has received a customer comment regarding complaint # [redacted] .Please provide the tracking number and the date shipped.On Wed, Jul 19, at 8:AM, Cabinet Mania wrote:This customers order has been shipped today 7/19/2017BOL# [redacted] Roadrunner Transportation Cabinet Mania1-800-531-8720www.CabinetMania.com Office Hours:Monday-Thursday 10am-5pm CSTFriday 10am-1pm CSTSaturday, Sunday & Holidays Closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Customer has been refunded and a receipt has been emailed to themPlease close this complaint as solvedThank you

Revdex.comThe customers refund has been issued and was mailed outCheck # [redacted] Thank you

Revdex.comThe customer placed a special order and the manufacture was slightly behind in shipping their orderWe explained this to the customer numerous times but they dont understand these are cabinets and it takes time to manufacture themWe are now preparing shipment for them nowthank you

I ordered kitchen cabinets from this business on 4-9-I paid with an electronic check for $After weeks of not receiving anything I cancelled the orderOn 6-26-they said they would issue a refund checkI never received anything to dateThe last email they responded to was on 7-20-saying the check had already been sent , which is a lieThey will not answer a phone or an emailThey are actually going on various sites and using my name to post positive reviewsI even saw one on the Revdex.com websiteI need help dealing with this company and this frank lamark ownerI shouldnt have to travel to wisconsin to take him to court to get my money back.Desired Resolution:RefundselectDesired Outcome:I want my money back from this guy in the amount of $

The following customer has been resolved and refunded

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I will not consider this matter closed in an acceptable manner until I have received my product at my home and inspected it for any flaws and/or missing parts. Also, additional compensation should be offered by the company considering this has been drawn out for another four months after my initial contact (which was well after the expected 16 week delivery time frame). I have never had to work so hard to get something that I have already paid for. I have also continued to receive sales emails about new specials and recently saw that they had a discount of 40% off of the exact same style of cabinets that I have purchased. I would really appreciate a 10% refund to make up the difference of what I paid almost NINE months ago. I have had to delay a much needed renovation by a half year because I cannot afford to go purchase replacement cabinets, knowing that this company has already told me they will not refund my money. I should not have to feel trapped by a company, but I do. I have worked customer service for years and have never made anyone beg for some form of compensation when my company has made an error. For reference, I have attached the most recent sales email showing the 40% offered (which did not include a 16 week delayed delivery). Regards, [redacted]

This customer has been refunded as promised

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may... update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. however. I can not wait indefinitely. These cabinets are an anniversary gift and I am running out of time to do something nice for my spouse. I just want what is already mine. I have given you 5 months another week is fine, but I would like to resolve this fast and amicably Regards, [redacted] ***

We appreciate the feedback from the customerWhile it doesn't happen often, some time items do get damaged in shipping3rd party shipping damages are not necessarily the fault of Cabinet ManiaWe have made every attempt to rectify the customers concerns but unfortunately we could not make the customer satisfiedInstead we choose to allow the customer to keep all items shipped, damaged to not, and Cabinet Mania will issue a full refund to the customerWe wish the customer luck with their project!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:never thought I'd see itThanks for your efforts
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer just canceled their order with us yesterdayDont know why he is complainingNever the less his order has been canceled and a refund issued onto his card

Customers card was refundedRefund is not immediate, everyone knows thisMay take up to business days to post

The customers order has been shipped

The customer disputed the charge so we have since canceled the order