Cabinet Mania of Milwaukee Wisconsin, LLC

I ordered kitchen cabinets from this business on 4-9-17. I paid with an electronic check for $2350. After 11 weeks of not receiving anything I cancelled the order. On 6-26-17 they said they would issue a refund check. I never received anything to date. The last email they responded to was on 7-20-17 saying the check had already been sent , which is a lie. They will not answer a phone or an email. They are actually going on various sites and using my name to post positive reviews. I even saw one on the Revdex.com website. I need help dealing with this company and this frank lamark owner. I shouldnt have to travel to wisconsin to take him to court to get my money back.Desired Resolution:RefundselectDesired Outcome:I want my money back from this guy in the amount of $2350.00

Revdex.comCustomers order was canceled and refunded on our end. If they didnt receive the refund they must contact their bank card. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I. reviewed appear below. This is unaccectable. After 10 weeks of getting nowhere with this company I tried to cancel this order on monday. I was then told too late its shipped. I have been not given any details of when it was shipped , how it was shipped, when I should receive it or any proof that anything was actually shipped. Still have not received any tracking number from this company. I want my money back from this company so I can get on with my kitchen remodel. Who is running this company anyway? Is it Frank Michaels who was listed or is it [redacted] who is listed as the owner? I've done the search on this Lamark guy and its pretty scary.  stuff! We're now on almost 11 weeks [redacted], give me my money back!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I will not close the case out and resolve until I have a check in my possession. Have ask the business about which carrier will be bringing the check and they have not responded to that email yet. If I receive the refund I will resolve the case.

Yes the customer is correct.We mail our refund checks. If they do not receive it by the end of 6-3-16 we will gladly re-mail it to them. Please also note we refunded this customer in full AND they kept all the material. Thank you!

We appreciate the feedback from the customer. While it doesn't happen often, some time items do get damaged in shipping. 3rd party shipping damages are not necessarily the fault of Cabinet Mania. We have made every attempt to rectify the customers concerns but unfortunately we could not make the...

customer satisfied. Instead we choose to allow the customer to keep all items shipped, damaged to not, and Cabinet Mania will issue a full refund to the customer. We wish the customer luck with their project!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,They did write an email and say that they would give me a refund.  I am waiting for it now.  I do not want to close the case until after I receive the refund.  As of today I have not received anything. 
[redacted]

I want to rescind my rejection of the business. I was angry that they were trying to blame this on me. They said that they have not shipped my order because I threatened to file a dispute when in actuality it was their customer service agent that suggested I do this. I just want the rest of my order and it does not look like they are going to reply to my response. If the company agrees to sent my cabinets that they did not send before and the two that were broken (8 in all) and send me a tracking number and carrier name, I will consider this complaint closed. I just want my life back. I just wish that there was a way I could protect myself because they have told me many times that they shipped my stuff and never did. Thank you,[redacted]

Customer filed a dispute and has received a refund. Please close this complaint

For more information on our refund policy see here http://www.cabinetmania.com/returnrefund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted]1:06 PM (27 minutes ago)tomeAS OF 1:00 PM 7/7/2017 I STILL HAVEN'T RECEIVED MY REFUND FROM  CABINET MANIA ------[redacted] 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I still need to know when he is going to issue the refund. Please do not consider this matter closed until it is fully resolved.
Regards,
[redacted]

The following customer has been resolved and refunded.

Revdex.comWe received email cancellation from the customer on 3-12-17. We responded back to them on 3-14-17 with confirmation on cancellation. We do not provide daily updates on refund statuses. Please refer to our refund policy here for furtherquestions http://www.cabinetmania.com/returnrefund

Revdex.com Thank you  We are in contact with the customer to resolve this issue with them diretly

This customer has been refunded as promised.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer received the refund and the check was cashed. Please confirm with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  F or your reference, details of the offer I. reviewed appear below. I still have not received any kind of a refund. Over 3 months waiting now. Hiring another company now to do the job now. This company is still not paying or answering a phone or email. Please investigate them!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.comThe customers refund has been issued and was mailed outCheck #[redacted]Thank you