Cabinet Mania of Milwaukee Wisconsin, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The merchant actually sent the refund this time and it posted within a day. All this could have been avoided had they just helped us correct the issue with the damaged cabinet. We were so hopeful that Cabinet Mania was going to provide a good product because we have two more bathrooms and a full kitchen remodel to do. Sadly, we learned the hard way that their product and customer service are subpar
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not receive my cabinets or a refund of my moneyI do not feel that the bank owes me my money back, Mr*** *** owes me my money back for his irresponsiblenessI should not have to fight with my credit card company to get my money back because this is not their fault, this is *** ***'s faultI requested a refund well BEFORE months, so I would like him to resolve this with a cashiers check for my $1,153.48.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have been in contact with the customer to resolve this issueThank you

We told the customer that that product was discontinued and they threatened to do a credit card backchargeSo they must now proceed with that route to get a refundPlease close this complaint

We already responded to this customers request and a refund is being sent via fedex

Revdex.comWhen the customer originally placed their order with us we where having technical issues with our websiteThe were NOT charged at the time of placing their original orderWe have corrected the issue and have re-activated the order 6-9-and we will expedite their order ASAP

customer has been refunded and a refund copy has been emailed to them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
below.The only thing the company mentioned to me was that the cabinet shipment would be late because of the new orders they received the past month which happened to be one or two months after I put in my order back in MayIs there a reason why they can't fulfill my order before these new orders?
Regards,
*** ***

Hi there, Thank you for bringing this to our attentionUnfortunately the customers original order was lost in transit via the freight company.We are preparing to re-ship the customers order the week of 6-27-16Furthermore we have been in constant contact via email and phone calls.We have
documented emails and phone callsAll of our phone calls are also recorded for quality assurance

Revdex.comThe customer threatened to dispute the charge if they did get what they wantedSO they must now follow through with this in order to get a full refundIf they would like to have the items re-shipped they need to stop telling us they will dispute the chargeIf they will agree to not dispute
this we will re-ship there missing items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No I
have notEvery time I contact them they keep telling me next week, which is obviously a lie
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached numerous emails and pictures (I have more emails), where they made a promise to make it right, replace the order, refund the money.....Refund in full is being requested
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
They have now told me that they are sending me a refund in the mailThis is after they told me they shipped the product on four separate occasionsAnd since I never received the product, that means they lied on four separate occasionsSo a promise from Cabinet Mania is not a resolutionA full refund received is a resolutionSo until I receive my full refund, this is not resolved. Additioanally, if I do not receive my full refund by Monday August 15, 2017, ( they told me they mailed it on Tuesday, August 9, 2017, I will be filing a formal complaint with the FBI for Internet FraudAnd naming individuals involved, along with the company.
Regards,
*** ***

full amount will be mailed to the billing address we have on file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below.I have not received any communication from them yetThey are not telling you the truth
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com The customer canceled the order with us and we immediately refunded them on their credit cardYou can confirm with them this We dont know why they filed a complaintThe refund was done immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not receive my cabinets or a refund of my moneyI do not feel that the bank owes me my money back, Mr*** *** owes me my money back for his irresponsiblenessI should not have to fight with my credit card company to get my money back because this is not their fault, this is *** ***'s faultI requested a refund well BEFORE months, so I would like him to resolve this with a cashiers check for my $1,153.48. Regards,*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer canceled the order and we will be refunding the customer according to our refund policyThank you